• Title/Summary/Keyword: 외부지원만족도

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The Effects of the Local Community Resident-Participation Factors and the Formation of Social Capital (지역사회 주민참여 결정요인과 사회자본 형성에 미치는 영향 : '마을만들기' 참여지역 주민을 중심으로)

  • Lee, Insook
    • Korean Journal of Social Welfare
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    • v.67 no.2
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    • pp.237-257
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    • 2015
  • The purpose of this study is to analyze the effects of local community resident-participation factor on the local community resident-participation determinant and the formation of social capital. Accordingly, questionnaire method was used for 389 residents in A-dong that have participated in community building projects in Busan region to analyze their demographical factor & residential area factor and local community resident-participation factors of satisfaction of neighborhood environment, satisfaction of administrative support, local attachment and neighbor connectedness effects. The analysis results showed that first, the satisfaction of outside support and neighbor connectedness were found to be the main factors. Second, the satisfaction of outside support, local attachment and neighbor connectedness showed meaningful effects in the state where these factors were controlled. Third, the effects of each social capital sub-element were verified and the results showed that while trust and network had meaningful effects on satisfaction of outside support, local attachment and neighbor connectedness effects, norm of reciprocity showed meaningful effects on gender, house ownership status, local attachment and neighbor connectedness, thereby showing differences. Based on these study findings, implications and suggestions were presented.

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Interaction of External Family Support and Economic Pressure on Marital Satisfaction Under the Economic Crisis (경제적 위기 상황에서 결혼 만족도에 대한 가족 외부 지원과 경제적 압박의 상호작용 효과)

  • Kwon, Hee-Kyung
    • Journal of Families and Better Life
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    • v.27 no.5
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    • pp.59-68
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    • 2009
  • External social support for family can be an important resource for families to overcome economic pressure, and can be a way to understand the concept and process of family resilience in the context of Korean economic crisis. To explore the role of external social support that alleviates the negative effects of economic pressure on marital satisfaction, the buffering effects were tested in two ways. First, the interaction effect between external social support and economic pressure on marital satisfaction was tested using hierarchical linear regression model. Second, the scores of marital satisfaction were plotted by the median scores of economic pressure and external social support. Results from the analyses of 191 couples (382 husbands and wives) indicated that external social support help families by buffering the negative effects of economic pressure on marital satisfaction by interacting with economic pressure.

Analysis of Teachers' Perceptions to Establish the Management Direction of Outdoor Space in an Elementary School (초등학교 외부공간 관리방향 설정을 위한 교사의 인식 분석)

  • Jeong, Na-Ra;Jeong, Hyun-Jeong
    • The Journal of Sustainable Design and Educational Environment Research
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    • v.19 no.3
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    • pp.38-47
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    • 2020
  • This study analyzed the perceptions of teachers to establish the direction for managing the space outside an elementary school. Satisfaction with outdoor school spaces is influenced by the satisfaction with tree and flower plantation and outdoor rest spaces. This study found that the longer the working years of a teacher, the higher their awareness of the importance and necessity of outdoor spaces in the school. Respondents emphasized the lack of manpower and budget, as well as the indifference of the administration as hindrances to the management of outdoor spaces in the school. The outdoor space in the school should include a secure play area, plant education space, class practice spaces, and a rest area. Furthermore, the space outside the elementary school should support learning, playing, and resting. To this end, facilities such as benches, pergolas, outdoor classrooms, ecological ponds, farms, and flower beds should be provided. In an outdoor space, plants featured in textbooks, seasonal plants, and those that provide shade can be planted along with labels to provide information and thereby promote learning. The teachers expected that the management of the external space will have an educational and emotional effect on students. In response to the innovation of the school spaces, it is necessary to continuously manage the external spaces to achieve educational and emotional effects by organically connecting the outdoor spaces with the indoor space. For this purpose, it is required to provide support for securing budgets and manpower, and to introduce relevant policies.

Factors Affecting Job Satisfaction, Organizational Attachment and Job Leaving Attitude of General Hospital Employees by Job Category (종합병원 직원의 직렬별 직무만족도, 조직애착도 및 이직의도에 영향을 미치는 요인)

  • Lim, Young-A;Kim, Keon-Yeop;Choi, Se-Mook
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.13 no.8
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    • pp.3586-3596
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    • 2012
  • The purpose of this research is to provide basic data to find a solution for the problem related with job satisfaction, organizational attachment, and intention to change their occupations by job category. The collection was done by self-administered questionnaire conducted by 360 employees from Nursing Division, Medical-support Department, and General Affair for 20 days since August. 15 in 2008. According to the result, for Nursing Division, intention to change their career is still high due to opportunity of external employment although their job-satisfaction or the attachment to the job is high. For Medical-support Department, intention to change their career is low compared with work-satisfaction or the attachment to the job is high. However, there are still intentions to change due to opportunity of external employment and excessive quantity of duty. General affair has the lowest work-satisfaction and the highest attachment to the job. However, intention of change is the highest than the others because of their negative-mind.

A Study on the Service Quality of Smart Factory Support Policy Using Kano Model and PCSI (Kano 모델과 잠재적 고객만족개선지수(PCSI)를 활용한 스마트 공장 지원정책의 품질속성 분석)

  • Kim, Hosung;Ji, Ilyong
    • Journal of the Korea Convergence Society
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    • v.11 no.3
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    • pp.9-18
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    • 2020
  • As the 4th industrial revolution has been an emerging issue, the government and industry has paid increasing interest to smart factory. The Korean government has made efforts to establish smart manufacturing capabilities of small-to-medium sized firms by providing supports for smart factory. However, the effectiveness of the supports and satisfaction of firms have hardly been analyzed. This study aims to analyze firms' satisfaction by attributes of policy suuports for smart factory and identify priorities for government supports. The results show that 8 out of 11 attributes were one-dimensional and 3 were attractive attributes. Among the 11 attributes, funding support was the top priority. The attributes such as dispatching external experts, consulting for sophistication of smart-factory, and consulting for maintenance and repair were also high priorities. These results imply that firms prefer supports for maintenance and sophistication to adoption or initial establishment of smart factory.

A Study about the Effect of Team Members' Entrepreneurial Intention, Diversity, and Supporting Activities of Assistants on Team Learning Effectiveness and Educational Satisfaction in the Entrepreneurial Education of University Students through Team Learning (팀 학습을 통한 대학생의 창업교육에 있어서 팀원의 창업의지, 다양성 및 조력자의 지원활동이 팀 학습 유효성 및 창업교육 만족도에 미치는 영향에 관한 연구)

  • Choi, Joong Seog
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.12 no.4
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    • pp.159-174
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    • 2017
  • The purpose of this study was to examine whether the entrepreneurship education through team learning positively influences the effectiveness of team learning and the satisfaction of entrepreneurship curriculum. To do this, we analyzed the questionnaire data of 149 students who took the entrepreneurship course that was conducted by the team learning method focused on problem solving task among the entrepreneurship courses opened in the venture autonomous major. First, we examined the effect of team learning effectiveness and entrepreneurial education satisfaction on the effectiveness of the team learning by individual's intention for startup, diversity of team members, and supporting activities of assistants as independent variables. For this, hierarchical regression analysis was conducted to examine whether independent variables influenced the effectiveness of team learning, and whether the effectiveness of team learning mediates between these independent variables and entrepreneurial education satisfaction. The results of this study support the hypothesis that supporting activities of assistants will influence team learning effectiveness. However, the hypothesis that individual's intention for startup or team diversity influences team learning effectiveness was rejected. On the other hand, the results of the regression analysis show that individual's intention for startup has a significant effect on the satisfaction of entrepreneurship education. In addition, the effectiveness of team learning was found to be influential on the educational satisfaction, and it was verified that the effectiveness of team learning was mediating between the supporting activities of assistants and the satisfaction of entrepreneurship education. Especially, as a result of the hierarchical regression analysis, it was found that the significance of the supporting activities of assistants decreased remarkably. This suggests that the mediating path that affects the satisfaction of entrepreneurship education is very meaningful through the effectiveness of the team learning although the supporting activities of assistants are partially mediated. As a result of this study, it was found that the supporting activities of assistants are important in the team learning entrepreneurship education and it is also confirmed that the individual's intention for startup is also important. Especially, supporting activities of assistants were found to be an important factor affecting the satisfaction of entrepreneurship education through the effectiveness of team learning. Therefore, I think that it is essential to designing a practical education course that meets individual's intention for startup in the entrepreneurship education of university students and networking with the participation of internal and external experts or entrepreneurs. In addition, I think that it is necessary to think more thoughtfulness about the composition of team members in the team learning, and to provide more meticulous support to the effectiveness of the team learning.

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Relationship between Internal Marketing and Internal Customers' Satisfaction (내부마케팅과 내부고객만족의 관계)

  • Kim, Won-kyum;Song, Yeon-sook;Xiong, Jian-yong
    • Proceedings of the Korea Contents Association Conference
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    • 2010.05a
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    • pp.238-239
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    • 2010
  • 본 연구는 서비스기업 종업원들의 동기부여에 의한 내부마케팅과 내부고객만족간의 관계를 고찰하는데 주된 목적을 두었다. 분석결과 내부마케팅 구성요인 중 보상시스템, 경영진의 지원, 교육훈련이 잘될수록 만족도가 높은 것으로 나타났고, 권한위임과 내부커뮤니케이션은 유의한 영향이 없는 것으로 나타났다. 이러한 연구결과는 서비스업의 내부마케팅이 종업원들의 만족 및 고객지향성에 영향을 미친다는 사실을 뒷받침하는 것이다. 따라서 내부마케팅을 통하여 종업원의 만족도를 높여 외부고객에 대한 서비스 품질의 향상을 도모할 수 있다는 시사점을 제시해 주고 있다.

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Effect of Attributes of Three Stakeholders on the Outcome of the Village-based Rural Tourism Project in Korea (농촌관광사업의 Stakeholders의 특성이 사업성과에 미치는 효과)

  • Cho, Gyoung-Rae;Park, Duk-Byeong;Jeong, Gu-Hyun
    • The Korean Journal of Community Living Science
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    • v.19 no.2
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    • pp.267-282
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    • 2008
  • 본 연구는 농촌관광사업의 Stakeholders간의 관계 측면에서 참여주민의 특성이 개발기관과 주민조직의 특성과 어떤 관계가 있으며, 이 세 요소가 개발 성과에 어떤 인과관계가 있는지를 밝히는데 있다. 참여주민의 특성으로 사회와 참여주민에 대한 가치체계, 즉 사회자본의 요소들인 신뢰, 규범, 공동체의식 및 네트워크에의 참여를, 개발기관의 특성으로 지원내용과 지원만족도를, 그리고 주민주직의 특성으로 주민조직의 경영역량인 기획, 조직, 지도력, 통제를 측정항목으로 설정하였다. 구조화된 설문지를 이용하여 45개 마을에서 227명의 농촌관광 참여자들을 대상으로 상관분석과 경로 분석을 실시하였다. 경로분석 결과 사회자본이 사업성과에 미치는 직접적인 효과는 0.60으로 상당 부분의 영향을 미침을 설명하고 있었다. 반면 개발기관의 지원특성은 주민조직의 경영역량과 유의성 있는 상관이 있었으나 사업성과에 직접적인 효과는 없는 것으로 나타났다. 이는 개발사업의 효과가 외부지원에 의해서가 아니라 주민 자체의 역량에 의해서 결정됨을 설명한다. 농촌관광사업이 효과를 얻기 위해서는 공동체의식, 주민과 개발기관간의 상호 신뢰감 조성 등 주민의식의 고양이 필요하며, 특히 주민조직체의 경영역량 함량을 위해 제도적 지원이 강화되어야 할 것이다.

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Customer Satisfaction Strategy managing the Power IT Customer Service Center (전력IT 고객서비스센터 운영을 통한 고객서비스 향상 방안)

  • Jeong, Sun-Ho;Choi, Bong-Soo;Lee, Chang-Gyu
    • Proceedings of the KIEE Conference
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    • 2007.11b
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    • pp.130-132
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    • 2007
  • 전력산업 구조개편이 진행된 이후 전력IT 분야에도 많은 이해관계자들이 형성되었으며, 내 외부의 많은 고객들이 형성되었다. 또한 전력시장운영과 계통운영을 위한 IT설비는 고도로 발달하여 손쉽게 이해하고 사용하기 어려울 정도로 복잡해지고 고도화 되었다. 이러한 상황에서 전력IT 분야에 대한 고객서비스를 향상 전략으로 고객과의 최접점에서 고객을 알고 고객을 지원하기 위해 전력IT 고객서비스센터를 설치하여 운영하게 되었다. 많은 예산과 인력이 투입되는 본격적인 콜센터나 서비스 데스크를 도입하기에 앞서 기존의 업무체계와 인력재배치를 통해 전력IT 분야에 대한 콜센터인 "전력IT 고객서비스센터"를 운영하여 효과적으로 고객서비스 요청에 응대하여 고객만족도 향상을 기대할 수 있을 것이며, 또한 여러 조직에서 비용과 인력을 사용하지 않고 쉽게 적용해 볼 수 있는 모델이 될 수 있을 것이다.

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