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http://dx.doi.org/10.15207/JKCS.2020.11.3.009

A Study on the Service Quality of Smart Factory Support Policy Using Kano Model and PCSI  

Kim, Hosung (Department of IT Convergence Science and Management, KOREATECH)
Ji, Ilyong (Department of IT Convergence Science and Management, KOREATECH)
Publication Information
Journal of the Korea Convergence Society / v.11, no.3, 2020 , pp. 9-18 More about this Journal
Abstract
As the 4th industrial revolution has been an emerging issue, the government and industry has paid increasing interest to smart factory. The Korean government has made efforts to establish smart manufacturing capabilities of small-to-medium sized firms by providing supports for smart factory. However, the effectiveness of the supports and satisfaction of firms have hardly been analyzed. This study aims to analyze firms' satisfaction by attributes of policy suuports for smart factory and identify priorities for government supports. The results show that 8 out of 11 attributes were one-dimensional and 3 were attractive attributes. Among the 11 attributes, funding support was the top priority. The attributes such as dispatching external experts, consulting for sophistication of smart-factory, and consulting for maintenance and repair were also high priorities. These results imply that firms prefer supports for maintenance and sophistication to adoption or initial establishment of smart factory.
Keywords
Smart factory; Kano; Timko; PCSI; Policy support; $4^{th}$ industrial revolution;
Citations & Related Records
Times Cited By KSCI : 18  (Citation Analysis)
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