• The Korean Journal of Archival Studies
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• no.50
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• pp.177-229
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• 2016

Archival reference service is the ultimate goal and outcome of records management. It encompasses a whole range of activities to connect records with the demands for them. Intellectual needs for records are met by the procedure of information disclosure to guarantee the people's right to know and to provide active responses to archival information needs. Thus, it is required to establish an efficient search system by unifying search tools for archives used in information disclosure and sorting out the classification systems and description items according to the archive types. The qualitative enhancement of information disclosure can be expected when there is a harmonious circulation of attributes-such as applicants, records, search tools, and information providers-for the smooth implementation of reading processes in the context of archival reference service. Therefore, the present study holds its significance in the following aspects. First, it presented a picture of pending issues and the reality of reading service processes from an internal perspective by examining the factors and characteristics that influence "reading service."Second, it demonstrated the phenomenon of close interactions among information providers, applicant, search tools, and records in the process of requesting, searching, and providing records. Third, it proposed the need for a total integrated search tool around the pending issues of reading processes at the National Archives of Korea. Fourth, it promoted an understanding of archival information utilization at the working level among information providers. Finally, it showed major differences in the quality of information provision of "reading service" according to the "perceptions" and "attitudes" of information providers.

• Journal of Korean Society of Archives and Records Management
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• v.13 no.2
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• pp.201-225
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• 2013

This study aims to investigate services of presidential archives in Korea for users who utilize holdings of the archives for scholarly purposes, as well as to examine users' perception of the services. For these purposes, the study analyzed the content of 13 U.S. presidential libraries' Web sites in terms of their research services. In addition, it examined the content of a Korean presidential archives' Web site regarding its research services. Telephone interviews of three staff members of the presidential archives were conducted to better understand the services. With this, three users who have written research papers by using presidential records were interviewed by telephone. It was found that federated search services, access by subjects, and related records of search results were considered necessary by users. A variety of digitized records should be provided online and the services needed should be changed from mere processing of FOIA requests to archival reference services to meet users' needs. Congruently, the presidential archives should provide specialized services to offer records relevant to users' research interests and to provide the compilation of selected records crucial for research.

• Journal of The Korean Association of Information Education
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• v.14 no.2
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• pp.261-271
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• 2010

NEIS (National Education Information SystTem) provides educational information to parents while students are not able to have the direct access to their own academic information. Students filed their request to the National Human Right Agency. The objective of this study is to investigate the feasibility of students direct access to their own information and how to do it. In detail, online survey was conducted from 3,300 students, teachers and parents who are the stake holders of student information service on NEIS regarding whether they are for it, if so how to do it. The result indicated that students, parents and teachers are all positive in that order. It is unexpected that teachers who need to input and are responsible for the accuracy and reliability for student information are also for it. Although the human right law suggests all students have the right to direct access to their own information, the order of operation can be from secondary school level if the operation can not be done all at the same time. The range of information provided through this service is in principle the same as what parents can access except the counseling information.

• Journal of Korean Library and Information Science Society
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• v.39 no.2
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• pp.355-373
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• 2008

The purpose of this study is to find out user's information needs in public libraries based on websites. The data were collected from the user's plaza in public libraries websites. To identify the user's information needs, the works in the public libraries including acquisition, information services, circulation, digital library, reading room, reference services were analyzed.

• The Korean Journal of Archival Studies
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• no.10
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• pp.65-111
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• 2004

In the modern society, Archives are an available subject to the people of a nation and it is indispensable to build and appropriate access environment in order to connect the users and the registered records stored in the facilities. Specially, the Closed Shelves Access system, based on the notion of "a Policy of Archives Preservation", needs to be fully equipped with an access environment more adequate to its necessities. Hence, this study has analyzed all sorts of environments-institutional, organizational, human, physical and intellectual- from a general perspective in order to activate users to read the archives and based on this, the objective of the research is in proposing a program that effectively provides archives to the users and provides the basis for putting into practice an active access environment. The use of archives is the fountainhead in order to preserve archives. By using the archives, the meaning of preserving them is maximized. Whether these archives may be used or not will depend on the quality of information and the advancement of the access environment. Therefore, in order to motivate users to access the archives, first of all the facilities and the archivists must establish norms regarding the access, based on statutes and once they have been settled, they should provide other changes such as ; the development and fixation in the organization's structure, the education of specialized human labor, the expansion of physical space and the facilities and diverse positive services.

• Smart Media Journal
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• v.12 no.9
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• pp.103-115
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• 2023

A Korean Tea-Historical Literature DB was constructed, collating information related to tea from eight historical texts, including the Annals of the Joseon Dynasty. Data were gathered from existing historical literature DB and web services. After processing, verification, and tag input, 53,679 historical literature data entries related to tea were created. This DB construction centralizes previously dispersed reading services into a single web service. Features such as literature title, time, and tag-based search functionality; assignment of attribute tags to data; search linkage through original source links; and a bookmark function were incorporated to enhance user convenience. The outcomes of this research support studies in the related fields, and it is believed that by accumulating and improving accessibility to tea-related literature, contributions can be made to the preservation and education of Korean traditional tea as a food resource and cultural heritage.

• Journal of Advanced Navigation Technology
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• v.25 no.6
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• pp.562-568
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• 2021

Seat reservations and civil complaints in the library reading room have been done face-to-face by managers, and efficient management has been difficult. In addition, there is a problem that it is difficult to take action in the event of a civil complaint due to user inconvenience, such as a noise problem between users in the reading room. In this study, an online reservation system was developed for efficient management of seats in the library reading room so that it could be serviced non-face-to-face. In addition, when using the library reading room, it is possible to apply for non-face-to-face civil complaints when complaints occur due to noise problems between users, loss of belongings, and snoring during the user's sleep. Managers can smoothly manage library reading rooms through non-face-to-face inconvenience reports. It is possible to increase the satisfaction of using the library by resolving the inconvenience of users. The developed service app allows seat reservations and anonymous inconvenience reports. The administrator can check the received inconvenience report and warn the user of the seat with an IoT sensor-based LED. When corrective action is completed, the result of the action may be fed back to the reporter.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.3
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• pp.133-155
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• 2012

Article 29 in the copyright law of Korea, public performance and broadcasting for non-profit purposes will be revised. The copyright agency has tried to impose copyright fees on the use of cinematographic works such as DVDs in public libraries. The paper studied that the individual watching cinematographic works in public libraries is included in the concept of public performance in the copyright law. Also, the study conducted a survey on the situation of use of cinematographic works in public libraries. As a result of the study, watching DVDs in facilities for 1~3 persons in public libraries could be included in the concept of public performance. But the main purpose of most of DVD users was for circulation or reading. The library service for individual DVD watching will therefore not affect the commercial income of the copyright holders. Finally the study suggested that if the service for the individual watching of cinematographic works in libraries is included in the concept of public performance, the copyright law needs to be revised so that the service is included in the exception to the right of public performance.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.3
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• pp.119-141
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• 2023

The COVID-19 pandemic has significantly changed the landscape of knowledge and information services that public libraries around the world have been providing since modern times. In particular, as social distancing has become routine, the contraction of cultural activities and the shift to online platforms have negatively impacted library visitation and use services, greatly reducing borrowing and reading, use of spaces and facilities, interlibrary loan services, program operations, and outreach services. Therefore, this study investigated and analyzed the current status of services provided by public libraries in Korea and abroad in response to COVID-19, and proposed practical ways to improve and expand services in response to COVID-19 based on the results of a survey of librarians' perceptions. Specifically, these include improving the online reservation system for reading and borrowing services and developing and providing various outreach services, acquiring and expanding electronic resources, expanding online program services (reading, culture, lifelong learning, etc.), strengthening library services for vulnerable populations, providing information portal services related to new infectious diseases, strengthening facilities and space provision services, preparing infectious disease response guidelines, and providing education and training to strengthen librarians' capabilities.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.3
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• pp.281-299
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• 2008

The research purpose for this paper is adopt the European Customer Satisfaction Index(ECSI) on a survey performed on library users to measure users' satisfaction and loyalty factors. A questionnaire is designed to integrate measurement into the library's management system for visual analysis of what users expect from library. Results from the survey show that users expect more improvement in the library environment and collection of printed publications section. Conclusion from the survey. we were able to make the following suggestions to satisfy user expectations: (1) improve library environment (2) increase collections of printed publications and periodical to meet readers' demands (3) offer more fiendly and helpful user service.