• Title/Summary/Keyword: 업체만족

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The impact of employee perceptions of the characteristics of supply chain management on relationship satisfaction in airline suppliers : Focused on the mediating effect of collaboration (항공사 협력업체 조직구성원의 공급사슬관리 특성 인식이 관계만족에 미치는 영향: 협업의 매개효과를 중심으로)

  • Jang, Chang-Kwon;Kwahk, Kee-Young;Kim, Chang-Sik
    • Journal of Digital Contents Society
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    • v.19 no.5
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    • pp.935-944
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    • 2018
  • The purpose of this study is to investigate the impact of Airline Partner Organization members ' perception of supply chain management characteristics on the satisfaction of the relationship and to verify the parameter effectiveness of collaboration. An empirical study was conducted through survey techniques to achieve the objectives of the study. Research has shown that the factors for building trust, immersion, and sharing of vision tables, other than information sharing, are significant prerequisites for collaboration. We have identified statistically significant effects of collaborative factor on relationship satisfaction factor. Additionally, it was confirmed that there was a parameter effect between supply chain management characteristics recognition and relationship satisfaction by testing the effectiveness of the collaboration.

The Effect of Service Quality of Industrial Chemical Product B2B Transactions on Intention to Repurchase (화학 산업재 B2B 거래시장에서의 서비스품질이 지속구매의도에 미치는 영향)

  • Hwang, Moon-Sung;Han, Kyeong-Seok;Lee, Yeong-Mun;Kwon, Hyeon-Jeong
    • Journal of Digital Convergence
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    • v.16 no.5
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    • pp.173-183
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    • 2018
  • In this study, we tried to examine the effect of service quality on the current industrial product B2B trading market on the degree of sustainable purchase for employees engaged in industrial product B2B trading market. We gathered data from questionnaires from employees who worked in the industrial product B2B trading market for this research. Empirical analysis is carried out through the collected questionnaire materials and finally the research model is finally verified using reliability analysis, validity analysis, discrimination validity analysis, and structural equation model fitness test, and finally Analysis of differences between cooperating companies and vendor, analysis of differences between companies engaged in purchasing industrial materials and developers. The results of the research analysis did not positively influence the quality of the relationship with relativity satisfaction with ease of information exchange and adaptability did not have a positive influence on the quality of the relationship. However, product service exchange, product development cooperation, adaptability, correspondence, reliability had a positive influence on the quality of relationship with relation satisfaction. Relationship of parameters The satisfaction has a positive influence on the quality of the relationship, the degree of sustainable purchase, and eventually the quality of the relationship has a positive influence on each successive purchase. By using the results of this research it is possible to confirm the factors which directly or indirectly influence the strengthening of the relationship between suppliers and purchasers in the industrial material B2B trading market and provide the basis for strategy to B2B trading companies It seems to be meaningful to offer.

A Study on Correlation among Empowerment, Job Satisfaction and Turnover Intention of Food Service Industry Employees (외식업체 종사자들의 임파워먼트가 직무만족과 이직의도에 미치는 영향에 관한 연구)

  • Lee, Jong-Ho
    • Culinary science and hospitality research
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    • v.18 no.5
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    • pp.113-128
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    • 2012
  • This research was conducted targeting 269 employees working in the hotel and food service industry in the Busan area to provide human resources policy implications for food service companies by understanding the causal relationship between the empowerment of foodservice industry employees and job satisfaction and turnover intent. To achieve the research purpose, this research identified the demographic characteristics through a frequency analysis, obtained reliability and validity through a factor and reliability analysis, attaining a meaningful result in the significance level of p<.01 in all factors by conducting a correlation analysis to understand the overall relationship between the variables. As a result of the multiple regression analysis to verify a hypothesis, the explanatory adequacy of the regression model for the effect of self-determination and meaning, the sub-factors of empowerment, on job satisfaction was 34.6%, and the self-determination and meaning was respectively analyzed as (${\beta}$=.125, p<.05) and (${\beta}$=.511, p<.001), thus, the hypothesis that the empowerment of employees in the food service industry has a positive (+) effect was selected. In addition, the multiple regression analysis was conducted to examine the effect that empowerment (self-determination, meaning) has on job turnover intent, and as a result, the explanatory adequacy of the regression model was 11.2%, the self-determination was ${\beta}$=-.024, showing that it was not analyzed as a statistically meaningful result, and the meaning was analyzed as(${\beta}$=-320,p<.001). Thus, the hypothesis that the empowerment of employees in the food service industry has a negative (-) effect on job turnover intent was partially selected. In the regression analysis result of the effect of job satisfaction on turnover intent, the explanatory adequacy of the entire regression model appearing in the entire analysis was 25.3%, and the job satisfaction was analyzed as (${\beta}$=-.503,p<.001). Thus, the hypothesis that job satisfaction has a negative (-) effect on job turnover intent was selected.

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결혼피로연 음식의 이용실태 및 영양소 섭취량 조사

  • 김기남;김명숙
    • Proceedings of the KSCN Conference
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    • 2004.05a
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    • pp.396.1-396
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    • 2004
  • 규제되었던 특급호텔에서의 예식이 1999년 8월 9일자로 전면 자율화되었다. 이로 인하여 예식시장이 확대되고 이에 맞춰 전문예식장도 많이 신설되었으나 예식 서비스 및 예식운영이 예전에 비하여 큰 변화가 없어, 이용 후 고객만족도가 사전기대에 못 미쳐 고객들의 불만이 대두되고 있으며, 예식업체간의 경쟁심화 및 이윤추구로 인한 품질 저하 현상이 우려되고 있다. 따라서 본 연구에서는 결혼예식장에서 결혼피로연을 이용하는 고객의 이용실태를 파악하고 피로연 음식에 대한 영양소 섭취량을 조사함으로써 고객 만족도 및 피로연 음식의 질적 향상을 위한 기초자료를 마련하고자 하였다.(중략)

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인쇄영업을 잘하기 위한 실전 테크닉 - 인쇄고객은 누구일까? 인쇄영업의 왕도는 무엇인가?

  • Jo, Gap-Jun
    • 프린팅코리아
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    • v.11 no.9
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    • pp.56-61
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    • 2012
  • 인쇄영업의 포인트는 경쟁력 있는 가격, 뛰어나 품질, 고객만족 서비스 등을 들 수 있다. 경쟁업체보다 합리적인 가격에 높은 품질을 보장하며, 고객만족을 극대화할 수 있는 서비스를 보장한다면, 인쇄영업을 위한 최고의 무기를 갖췄다고 할 수 있을 것이다. 하지만 영업현장에서는 이와 같은 교과서적인 원칙에는 식상하다. 그런 의미에서 인쇄고객에 대한 성향 분석과 단계별 전략의 수립은 좀 더 현실적인 얘기가 될 수 있다. 시장과 고객에 대한 정확한 분석과 일관성을 유지하는 인쇄영업의 단계별 전략, 그리고 이를 실천할 수 있는 합리적이고 구체적인 솔루션 제시 등이 주목받는 이유다.

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Database Encryption Technology and Current Product Trend (데이터베이스 암호화 기술과 제품 동향)

  • Lee, H.G.;Lee, S.M.;Nam, T.Y.
    • Electronics and Telecommunications Trends
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    • v.22 no.1 s.103
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    • pp.105-113
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    • 2007
  • 최근 개인정보보호법을 제정하려는 움직임으로 인해서 데이터베이스 보안 제품에 대한 관심이 국가기관뿐만 아니라 금융권, 포털사업자, ISP 등에서 급증하고 있다. 그 동안 써드 파티 업체들에 의해서 주도되어 오던 데이터베이스 보안 시장이 규모 면에서 크게 증가 추세에 있고, 이에 따라 오라클과 같은 DBMS 업체와 시만텍과 같은 메이저보안 업체들도 속속 시장에 참여하고 있다. 본 고에서는 데이터베이스 보안 기술의 개요를 살펴보고 최근 기술 개발의 동향에 대해 정리하고자 한다. 현재까지, 시장에 출시된 제품들이 성능면에서 아직 시장의 요구를 만족시키지 못하고 있기 때문에 많은 기술 개발의 가능성이 남아 있는 상태이다. 또한 검색 가능한 암호 기술과 같은 학술적인 기술의 경우 기술적인 검증 문제 또한 남아 있기 때문에 이 분야에 대한 지속적인 연구개발이 요구되는 바이다.

Design of Brokering Agent for Logistics Information System (물류정보 시스템의 중개 에이전트 설계)

  • Yoon, Kyung-Hyun;Kim, Jeong-Su;Seo, Sang-Koo
    • Annual Conference of KIPS
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    • 2003.11c
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    • pp.1691-1694
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    • 2003
  • 최근 여러 기업과 단체들은 전자상거래 관련 분야에 대한 연구개발을 활발하게 진행하고 있다. 새로운 비즈니스 프로세스가 제안되고 있으나 상거래 변화에 동반되어야 하는 물류 부분에 대한 연구는 상대적으로 미흡하였다. 구체적으로 화주와 운송업체의 물류정보를 통합 관리하고 거래 상대를 중개하는 중개 시스템에 대한 연구가 필요하다. 본 논문은 화주와 운송업체에게 거래 상대를 연계하는 물류정보 중개 시스템을 소개하고 중개 에이전트를 제안한다. 제안된 중개 에이전트는 화주와 운송업체의 요구사항을 가능한 만족하면서도 빠른 시간 내에 거래 상대를 찾기 위하여 휴리스틱 방법을 이용한다.

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The Effect of Service Orientation on the Organizational Effectiveness in Security (경호.경비업체 서비스 지향성이 조직 유효성에 미치는 영향)

  • Min, Jae-Ki;Kim, Chang-Ho
    • Korean Security Journal
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    • no.14
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    • pp.141-160
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    • 2007
  • The meaning of this research work lies in providing useful basic resources which can be utilized in the strategic respect of internal marketing by investigating how security employees' quality in relation to service orientation impact on organizational effectiveness. Employees of security in Seoul Gyeonggi region were selected as the subjects of this survey and 234 participants were sampled by Convenience Sampling Method. Resulting data were processed by frequency analysis, exploratory analysis, t-test, one-way ANOVA, correlation analysis, regression analysis using SPSS V11.0 program. The results from these research methods and analyses revealed the followings: First, service leadership which was the sub-variable of the service orientation according to the demographic characteristics revealed significant differences in gender, age; and service encounter, in age, the level of education and monthly income; and the service system, in gender, age and monthly income; and human resources management, in gender, age, the level of education and monthly income. Second, job satisfaction which was the sub-variable of the organizational effectiveness according to the demographic characteristics revealed significant differences in age, the level of education and monthly income; and organizational commitment, in gender, age, the level of education and monthly income. Third, the results from regression analysis of service orientation and organizational effectiveness showed that service leadership, service system, service encounter, which were the sub-variables of service orientation, had significant impacts on job satisfaction, and that service system and human resources management impacted significantly on organizational commitment.

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IEC 1400-1 설계표준을 고려한 중형 수평축 풍력발전용 복합재 회전 날개의 설계 개선 연구

  • 정석훈;공창덕;방조혁
    • Proceedings of the Korean Society of Propulsion Engineers Conference
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    • 2000.04a
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    • pp.38-38
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    • 2000
  • 풍력 발전용 회전 날개는 대형화되면서 종래의 목재나 금속재료로는 구조적 강도, 강성 및 피로수명, 경제성 등을 만족하지 못하게 되었고, 이를 보완하기 위해 복합재료의 사용이 불가피하게 되었다. 따라서 본 연구에서는 국내업체에서 생산하여 그 물성이 입증된 E-glass/Epoxy 복합재료를 사용하여 국내 기상조건에 적합한 풍력발전용 회전날개를 개발하였다. 그러나, 개발된 회전날개는 국내 기상조건에 적합하도록 설계된 것으로서 해외로 수출할 경우 국내보다 풍속이 큰 지역에서는 구조적 안정성 및 피로수명을 만족할 수 없게 된다. 즉, 개발된 회전날개의 외국시장 진출을 위해서는 국제규격에 따른 하중의 정의와 구조설계의 개선이 필요하다. 따라서 본 연구에서는 IEC 1400-1의 국제규격을 검토하여 이를 만족하도록 회전날개의 구조설계를 수행하였다. 그 결과 국제규격에 명시된 강도 및 피로수명을 만족하는 구조설계 결과를 얻을 수 있었다.

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The Role of Mediators, Salespeople's Job Satisfaction and Customer Satisfaction Between Market Orientation and Performance of Apparel Firms (의류업체의 시장지향성과 성과 간 판매원 만족과 고객만족의 매개적 역할)

  • 최선형
    • Journal of the Korean Society of Clothing and Textiles
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    • v.27 no.6
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    • pp.705-714
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    • 2003
  • Recent Studies have shown evidence of a positive relationship between market orientation and performance. However, some scholars have suggested that customer satisfaction, salespeople's job satisfaction, and product quality etc. could moderate this relationship. According to the increase of market oriented efforts of apparel firms and importance of the salespeople's role, this study focuses on the effect of market orientation on performance of apparel firms through the salespeople's job satisfaction and customer satisfaction. It is found that market orientation has a positive effect on the salespeople's job satisfaction and customer satisfaction. The salesperson's job satisfaction was found to influence on the performance through the customer satisfaction. The customer satisfaction has strong influence on the performance directly. Market orientation appears to provide a unifying focus for the efforts of salespeople within the organization, thereby leading to customer satisfaction and superior performance.