The Effect of Service Quality of Industrial Chemical Product B2B Transactions on Intention to Repurchase |
Hwang, Moon-Sung
(Dept. of IT Policy Management, Graduate School, Soongsil University)
Han, Kyeong-Seok (Dept. of Business Administration, Soongsil University) Lee, Yeong-Mun (Dept. of IT Policy Management, Graduate School, Soongsil University) Kwon, Hyeon-Jeong (Dept. of IT Policy Management, Graduate School, Soongsil University) |
1 | J. C. Anderson & J. C. Narus. (1990). A Model of Distributor Firm and Manufacturer Firm Working Partnerships. Journal of Marketing, 54(1,, 42-58. DOI |
2 | W. J. Kettinger & C. C. Lee. (1997). Pragmatic Perspectives on the Measurement of Information Systems Service Quality. MIS Quarterly, 21(2), 223-240. DOI |
3 | H. Hakansson. (1982). International Marketing and Purchasing of Industrial Goods: An Interaction Approach. John Wiley and Sons, London, 94(19), 395-401. |
4 | E. Anderson & C. Fornell. (1994). A Customer Satisfaction Research Prospectus. R.T. Rust and R. L. Oliver(Eds.) Service Quality : New Directions in Theory and Practice, Thousand Oaks, CA : Sage Publications, 241-268. |
5 | D. T. Wilson & V. Mummaleneni. (1986). Bonding and commitment in buyer-seller relationships: A preliminary conceptualization. Industrial Marketing and purchasing, 1(3), 44-58. |
6 | H. Hakansson. (1982). International Marketing and Purchasing of Industrial Goods: An Interaction Approach. John Wiley and Sons, London. |
7 | D. T. Wilson & V. Mummaleneni. (1986). Bonding and commitment in buyer-seller relationships: A preliminary conceptualization. Industrial Marketing and purchasing, 1(3), 44-58. |
8 | A. V. Parasuraman & L. Berry. (1988). SERVQUAL: A Multiple item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40. |
9 | H. J. park, B. G. Park & Y. H. Kim. (2015). A Study on the Relationship among Social Support, self Expression, Tourism Experience and Tourism SNS Use Intention. Journal of Digital Convergence, 13(12), 105-115. DOI |
10 | K. S. Kim, H. W. Huh & K, S, Han. (2012). A Study on the Benefits of PLM system baed on data Integration and Process management. Journal of Digital Convergence, 10(6), 133-140. DOI |
11 | D. R. Hwang & S. H. Lee. (2015). A Study on the Influence of Convergence Apartment Brand Image on Brand Loyalty : The Consumer-Brand Relationship Quality on the Mediating Effect. Journal of Digital Convergence, 13(12), 235-243. |
12 | C. K. Pyo, G. S. Ryu & K. S. Han. (2016), An Empirical Study on the Factors Influencing User satisfaction of Military Smart-Education. Journal of Digital Convergence, 14(2), 41-48. DOI |
13 | K. S. Kwak, K. H. Yim & J. H. Kwon. (2012). Study on the Influence of Enterprise Features of Service on Relationship Commitment and On-line Word-of-mouth. The Journal of Digital Convergence, 10(6), 153-158. DOI |
14 | M. J. Bitner. (1990). Evaluating Service Encounters : The Effects of Physical Surroundings and Employee Responses. Journal of Marketing, 5(4), 69-82. |
15 | S. L. Han & S. H. Lee. (2011). The Effect of Service Convenience on Relationship Performance in B2B Market: Mediating Effect of Relational Factors. Korea Distribution Association, 16(4), 65-93. |
16 | J. J. Cronin & S. A. Taylor. (1992). Measuring service quality: Reexamination and extension. Journal of Marketing, 5(6), 55-68. |
17 | L. A. Crosby, R. Evans & D. Cowles. (1990). Relationship Quality in Service Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54(3), 68-81. DOI |
18 | R. F. Dwyer, P. H. Schurr & S. Oh, (1987). Developing buyer-seller relationships. Journal of Marketing, 5(1), 11-27. |
19 | V. A. Zeithaml. (1988). Customer Perceptions of Price, Quality and Value: A Menas End Model and Synthesis of Evidence. Journal of Marketing, 52(1), 2-22. DOI |
20 | R. C. Caceres & N. G. Paparoidamis, (2004). Service Quality and Marketing Performance in Business-to- Business Markets: Exploring the Mediating Role of Client Satisfaction. Managing Service Quality, 14(2), 235-248. DOI |
21 | S. L. Han & H. S. Sung, (2006). Brand Value and Relationship Performance in the Industrial Markets. Korea Marketing Association, 21(4), 135-164. |
22 | D. S. Kwak, K. H. Yim & J. H. Kwon. (2013). Study on the Influenced of Enterprise Features of SNS Service on Relationship Commitment and On-line Word-of-Mouth. Journal of Digital Convergence, 11(5), 225-235. DOI |
23 | J. J. Lee & K. S. Han. (2012). A Study on Factors Affecting the Usage of the Digital Copyright Exchange in Knowledge service Convergence Era. Journal of Digital Convergence, 10(6), 153-158. DOI |