• Korean Security Journal
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• no.37
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• pp.269-293
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• 2013

Raising the level of quality of the security industry is an urgent matter. Since security service is provided through direct contact with customers, the security agents' expression of emotion directly influences the evaluation of the security company or their own earnings. So emotion control at customers demand is necessary above all things, and this research established what difference the service career makes in the influence that the security agent's emotional labor exerts on customer orientation, and the results of the analysis are summarized as follows. First, the security agent's emotional labor exerted negative effects on customer orientation. From this, the conclusion that the higher the security agent's emotional labor, the lower the customer orientation, was obtained. Second, the service career showed differences in the effects of the security agent's emotional labor on the customer orientation. In other words, the conclusion that the lower the security agent's service career, the greater effects the emotional labor exerts on the customer orientation, was obtained. In conclusion, in order to raise the level of customer service, systematic education to control the emotional labor of the security agents with low service career is necessary. Particularly, since the emotional labor of new employees is related to the service environment, the improvement of the service environment of the security agents is more important than anything else.

• Korean Security Journal
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• no.62
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• pp.205-221
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• 2020

The purpose of this study was to examine the effects of emotional labor on fatigue in regular private participation of sports workers, and to provide basic data to improve the welfare and working environment of private security guards, the core of private security industry. The survey response of 260 private security guards was used as the final analysis data, and the following conclusions were drawn through statistical tests of factor analysis, t-test, correlation analysis, and multiple regression analysis using the SPSS Windows 18.0 statistical program. First, the private security guards who regularly participate in sports showed lower sub-variability of fatigue, physical, exhaustion, and nervous system fatigue than private security guards who did not participate in sports. Second, it was found that fatigue was lower as the inner variables became higher, and that as the surface behavior became higher, the fatigue factor was lower. In conclusion, regular exercise participation can reduce emotional labor and improve fatigue of civil security personnel.

• Korean Security Journal
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• no.41
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• pp.263-292
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• 2014

This study is an attempt to introduce an effective human resource management way by analyzing the relationship of personality type of Security Agents and coping strategy for job stress and the job satisfaction. To achieve this purpose, this study surveyed users of the Gyeonggi and Chungnam in based on cluster sampling method. A total of 283 samples were used for this study, except 17 erroneous samples dropped. For the data process of the questionnaire, each answer content was coded and an element analysis, credibility analysis, frequency analysis, co-relationship analysis and regression analysis were performed using the SPSS version 18.0 of Angel for Windows. Through the data analysis following the research methods above, the conclusion was acquired as follows: First, the nature of the security personnel Factors affecting job stress. Second, the nature of the security personnel Factors affect coping behavior.

• The Journal of the Korea Contents Association
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• v.9 no.1
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• pp.388-399
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• 2009

This study is to analyze the views on leisure of security agents. As the subject of this study, the security agents holding office in the capital area in 2008 were selected and total 333 samples are drawn among them by using judgement sampling method. The validity of the questionnaire was verified through an expert group meeting. The statistical method is $x^2$ verification(Chi-Square Tests) using SPSSWIN 16.0. Following results are from the methods mentioned above. First, most of the security agents consider leisure as “rest" and they need it for “stress release". About the importance of work and leisure, the security agents mostly think “both work and leisure are important" and they regard leisure as a “very important" matter for an individual. Second, main leisure activities of the security agents are principally “social activities", while the frequency is “2 or 3 times a month", the time is “1-2 hours", and the period is “4-7 years" in general.

• The Journal of the Korea Contents Association
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• v.9 no.3
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• pp.336-344
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• 2009

This study is to examine the relationship between leisure activities, job satisfaction and quality of life among security agents. To attain the goal of the study described above paragraphs, private guards held in Seoul and Gyeong-Gi were set as a collected group. Then, using judgment sampling method, finally drewout and analyzed 333 peoples in total. The result of reliability analysis check up was here below; Chronbach's $\alpha$= .665-.816. The conclusion drawn from this study is as follows: First, it make no difference between leisure types in job satisfaction. Second, there is a difference between leisure type in quality of life. Third, the level of leisure activities results in the indirect, direct effect on quality of life through job satisfaction. Job satisfaction is an important variable intermediating the relationship between leisure activiteis and quality of life.

• Korean Security Journal
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• no.15
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• pp.243-264
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• 2008

Recently the private security industry is showing rapid growth compared with the different types of industry. However, it is not prepared the device for the system to verify the professional qualification of the security guards. To protect individual life and property, body and security guards have to be qualified professionally. For it the role of professional qualification systems is emphasized. The problem of the certification of the qualification about the security guard to play the role to protect a body / life of the individual and property are the part to need necessarily as the quality problem of the individual and the trust of the people. The settlement of the qualification system which is such system can induce the development of the security industry with social trust. The certified security certification is needed and how to control the security quality to get better service to the clients. The professional qualification system to be carrying out with America and Japan is fixed through the cooperation of the business world and steady research for the qualification system plan, these are giving the trial of the qualification system of a security of Korea full of the suggestion. This study will do this to the basis which a necessity about the qualification system of the security man emphasis and considerate professional qualification system concerning the private security development plan around the Bodyguard Qualifying Examination which are carried out at twice by the Korea Security Association and the Korean Institute of Security. In summary to meet the social demand professional qualification for the security guards will be drawn from the analyses of civil security qualification systems.

• Korean Security Journal
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• no.60
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• pp.283-302
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• 2019

This study was conducted to provide the basic data for improving the working environment and welfare level of the security guard by identifying the primary effects of stress response on fatigue with emotional labor and identifying the adjustment effects with coping strategy. The data were collected from 214 security personnel using questionnaire and the statistical tests of correlation, heavy return analysis and hierarchical return analysis using the SPSS 18.0 statistics program were used to reach the conclusion that: First, it has been shown that the emotional labor of a security guard affects fatigue Second, the effects of emotional labor on fatigue of a security guard have been shown to have the effect of coping strategy. Based on the above studies, it was concluded that the emotional labor of a security guard was affected by fatigue and could be controlled by a stress coping strategy. Therefore, it is believed that there is a need to seek an autonomous corporate culture based on the organization's performance by changing the management system for employees at the organizational level so that security guards can use an active way of coping.

• The Journal of the Korea Contents Association
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• v.10 no.10
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• pp.351-358
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• 2010

This study is to examine the effect of types of mentoring among security agents on career development and career satisfaction. Private guards engaging in 5 different security companies in Seoul 2010" were set as a collected group and using judgment sampling method, 227 of them were finally analyzed. Cronbach's $\alpha$ value was .606, implying that reliability of questionnaire was high. The conclusion drawn from this study is as follows: First, types of mentoing among private guards effect their career development. In other words, when facilitated mentoring is encouraged, it leads to innovative self-development, professional development, and information competitiveness; when informal mentoring is encouraged, it causes information competitiveness to be improved. Second, mentoring types have an effect on career satisfaction: Facilitated mentoring enables to increase career satisfaction. Third, security agents' career development affects their career satisfaction. That is, innovative development and professional development result in increase of career satisfaction.

• Korean Security Journal
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• no.31
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• pp.25-45
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• 2012

Based on the results of preceding researches that the uncertainty perceived by the private security guards about their roles exerts direct effects on the business performance of the security industry, it needs to preferentially examine the degree of authority that the private security guards have. The suitability of the psychological empowerment criteria for measuring this for private security guards, however, has not yet been established up to the present, so it can be said that the validity of the information has not yet been established. Accordingly, as the psychological empowerment criteria of private security guards, this research examined the suitability of items, reliability of items, the level of difficulty of items, and the item goodness of fit from the viewpoint of the appropriateness of category of responses, and it is summarized as follows. First, in the self-determinism factor of the psychological empowerment criteria, Item 11 was found to be an unsuitable item, so it is proper that Item 11 should be deleted when examining the psychological empowerment of private security guards from now on. Second, the item reliability of the psychological empowerment criteria was high, so the consistency of the results is shown even if the data are collected from the other private security guards. Third, they feel that it is hard to respond to Item 12 while they perceive that Item 1 is the easiest, and the level of items of the psychological empowerment criteria is evenly distributed. Fourth, it was established that the 5-point categories of the psychological empowerment criteria were suitable to the private security guards.

• Convergence Security Journal
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• v.16 no.1
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• pp.69-80
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• 2016

The purpose of this study is to examine the effects of job stress factors on Coping Strategy' turnover intention, and to analyze the moderating effects of five personality factors between each job stress factor and turnover intention. To achieve this purpose, this study surveyed users of the Seoul and Gyeonggi in based on cluster sampling method. A total of 262 samples were used for this study, except 18 erroneous samples dropped. For the data process of the questionnaire, each answer content was coded and an element analysis, credibility analysis, frequency analysis, co-relationship analysis and regression analysis were performed using the SPSS version 18.0 of Angel for Windows. Through the data analysis following the research methods above, the conclusion was acquired as follows: First, thejob stress of the security personnel affect coping behavior. Second, in the effects of Security Agents Job Stress on Coping Strategy, Five Personality Factors showed moderating effects.