• Journal of the Korean BIBLIA Society for library and Information Science
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• v.13 no.2
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• pp.29-43
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• 2002

"Customer satisfaction"has been investigated in all the fields of public administrative offices including public libraries by the Seoul Metropolitan Government. This study analyzed on the results of the survey which was implemented by the Government and raised several problems. These are 1) emphasizing physical environmental matters such as facilities and equipments in the questionnaire 2) doing sampling errors such as selection of the large portion of study room users and avoidance of adult users 3) finding halo effects in responses.responses.

• Korean Journal of Childcare and Education
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• v.10 no.5
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• pp.159-174
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• 2014

This current study sought to investigate effects of in-service teachers' achievement goal orientation, organizational citizenship behavior on job-satisfaction and to discuss the improvement of early childhood teachers' achievement goal orientation and organizational citizenship behavior. A total of 178 teachers participated in this study and completed questionnaires. To analyze the data, Pearson's correlation and hierarchical multiple-regression analysis were used. The results were as follows. Firstly, relatively correlation existed between teachers' achievement goal orientation and job satisfaction. Particularly, mastery-approach orientation, performance-approach orientation showed the relatively high correlation with job satisfaction and its sub-scales. Also, teachers' organizational citizenship behavior had relatively positive correlation with their job-satisfaction and its sub-scales. Secondly, teachers' achievement goal orientation and its sub-scale had 38% significant effects on their job-satisfaction. And teachers' organizational citizenship behavior appeared to have 8.6% influence on job-satisfaction. Based on the results, several ways were discussed to develop and improve teachers' achievement goal orientation and organizational citizenship behavior.

• Korean Business Review
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• v.18 no.2
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• pp.151-178
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• 2005

This research proposed leader's supervisory behavior as antecedent variables of salesperson's job satisfaction which had been not tested at Brown and Peterson's (1993) empirical study and used organization citizenship as consequences of job satisfaction which was widely tested at the organization related literatures. According to research outcomes, leader behavior influence job satisfaction and organizational citizenship was turned out. to be outcome of salesperson's job satisfaction. But, on the contrary to our expectation, organizational citizenship has nothing to do with salesperson's intention to stay organization. Thus, it could be said that salesperson's intention to stay and organizational citizenship were mutually exclusive outcomes variables of job satisfaction and there is no causal relationship between these two constructs. Also, as it was to be in Brown and Peterson's (1993) empirical study, it was confirmed that leader's supervisory behavior influences commitment and citizenship behavior indirectly through salesperson's job satisfaction. We proposed that sales managers concern about salesperson's job satisfaction and commitment to prevent salespersons from turnover. Especially, commitment to organization is turned out to be very important factor in salesperson management in considering that it influences salesperson's intention to stay and accommodates salesperson's prosocial behavior.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.41 no.4
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• pp.405-416
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• 2021

The safety speed 5030 policy, which is currently being implemented nationwide, tends to increase citizens' dissatisfaction due to reduced mobility and inconvenience. In order to successfully promote the Safety Speed 5030 policy, it is important to collect various opinions of citizens who use roads by deviating from quantitative policy evaluation criteria such as traffic accidents and traffic speed. Therefore, in this study, citizens who use roads were classified into a driver group and a non-driver group, and civic consciousness analysis such as adequacy evaluation of speed limit, satisfaction evaluation of road service quality (MDS), and importance-satisfaction analysis (IPA) was conducted. As a result of the analysis of civic consciousness, in particular, satisfaction with mobility, economy, and environment was low. Accordingly, it was intended to promote the successful implementation of the Safety Speed 5030 policy by presenting measures to improve the speed limit and quality of road service for roads with low satisfaction.

• Proceedings of the Korean Institute of Landscape Architecture Conference
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• 2012.10a
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• pp.21-25
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• 2012

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.11
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• pp.4994-5004
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• 2012

This paper aims at investigating voluntary user participation such as user citizenship behavior and aberrant user behavior in the SNS context. Also it examines on how user participation behavior affects social connectedness, privacy concern, and user satisfaction. The empirical assessment of the research model was conducted using a total of 143 responses. The findings show that user citizenship behavior impacts on social connectedness positively and significantly whereas aberrant user behavior does not influence on social connectedness. Aberrant user behavior is proven not to be related to social connectedness, and to has positive relationship with concern for privacy invasion. Also, the results show that privacy concern is not associated with social connectedness. Finally, social connectedness is shown to be a key determinant of SNS user satisfaction whereas privacy concern is not related to user satisfaction.

• Journal of the Korea Society of Computer and Information
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• v.17 no.6
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• pp.191-199
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• 2012

By the way, in light of the knowledge, even public institutions are paying much attention to the management of IT assets for achieving organizational goals. Recently, some public institutions adopt balanced scorecard for enhancing efficiency in operations and management of total administrations. To be interested, some key performance indicators(KPI) of the balanced scorecard reflect the three aspects of IT assets and their possible outcomes. The main focus of this study is to investigate whether there is positive effects of IT asset management through balanced scorecard at public institutions. Specifically, we selected and classified KPIs into different categories depending on three aspects of IT assets, internal process change, and organizational outcomes. To address relationships of KPIs among the categories, we specified each category and developed as a variable respectively. A middle-sized city provided us with 138 KPIs for the development of scales.

• Journal of the Korean Institute of Landscape Architecture
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• v.41 no.2
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• pp.59-68
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• 2013

This study facility use and satisfaction of the users of Han River Citizen's Park in Ttuksum district in order to provide foundational data necessary for planning and designing to enhance general user satisfaction when building new riverside parks or reorganizing existing riverside parks. In order to do so, the study surveyed and analyzed the user satisfaction of 374 men and women who use Ttuksum district located in Han River Citizen's Park. For this study, data were collected by self-administration method from 374 samples selected by the convenience sampling method. The results are as follows. 1) Users of Ttuksum district than male. The distribution of related accessibility, those residing within 5 kilometers the site it frequently. 2) Use it for walk, relaxation, or exercise. Are often accompanied by friends or family. Also, about the facility use by the purpose of use or characteristics of conpany, the grass square was utilized the most. 3) About user satisfaction with the park facilities in Ttuksum district, it was higher in the grass square(3.95), sport facilities(3.73), and music fountain(3.72) in order. Regarding the specialized park facilities, satisfaction was mostly low except for the music fountain. Also, about the satisfaction with the usability or view, accessibility(4.03) and night view(3.90) were. Based on the results of this study, it to proceed with positive verification processes in the follow-up research order to enhance reliability of those results.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.7
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• pp.362-374
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• 2018

The purpose of this study is to identify and improve the satisfaction of people attending the Jeju International Wind Festival, the representative festival in Jeju. The Jeju International Wind Ensemble Festival is a festival in which people communicate with each other through music. The objective of this study is to investigate user satisfaction of the International Wind Ensemble Festival and to make improvement plans. The average satisfaction rate for the event was 75.8% (Satisfaction + Great satisfaction). In addition, the average program level of the Jeju International Wind Ensemble Festival and average appropriateness of the event space were 86.9% (Satisfaction + Great satisfaction) and 85.2% (Satisfaction + Great satisfaction), respectively. The disadvantage is that public transportation that should be improved. According to results of the survey through the interview, the town wind ensemble festival and outside concert enabled performers to communicate with the audience through melody. In order for the Jeju International Orchestra Festival to take root as a festival for citizens, it is necessary to increase the convenience of transportation, secure personnel in charge of the secretariat, revitalize the Jeju International Orchestra Festival website, and promote volunteer activities. We present future research direction.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.7
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• pp.2969-2974
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• 2011

It is about the study of life satisfaction with type of employment(entrepreneur/paid employee), social factor(social capital), and psychological factor(self efficacy) in Seoul. The empirical results using Seoul Welfare Panel showed that psychological factor was the most powerful, and economic (household income levels) and social factor were in order. Type of employment was also significantly affected on life satisfaction, and paid employee's life satisfaction was higher than entrepreneur's one. In case of paid employee, psychological(self-efficacy) and social(norms, informal networks of participation, non-profit trust) factor in addition to the economic factor were significantly. In case of entrepreneur, economic and psychological factor and only norm among social factors were significant. Finally, The implications for politicians and local public officials were reported.