• Title/Summary/Keyword: 소비자 지식

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Knowledge Management: Program Customer Management in Financial Institutions

  • 김병도
    • Proceedings of the Korea Database Society Conference
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    • 1998.09a
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    • pp.187-198
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    • 1998
  • 마케팅의 Fundamental\ulcorner 마케팅 : 제품구매와 관련된 소비자의 행위를 연구 마케팅의 역사 : Mass marketing $\longrightarrow$ Market segmentation $\longrightarrow$ Database marketing 소비자 이해와 관리를 위한 다양한 정보와 지식을 제공한다. DBM, Relationship marketing, Frequency marketing, Loyalty marketing, Program customer management, Direct marketing(중략)

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Consumer knowledge regarding country-of-origin labeling for restaurants (음식점 원산지표시제에 대한 소비자의 지식수준에 관한 연구)

  • Nam, Ji-Yeon;Ju, Se-Young;Hong, Wan-Soo
    • Journal of Nutrition and Health
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    • v.51 no.4
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    • pp.357-367
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    • 2018
  • Purpose: Because of recent global and domestic issues regarding the safety of food, there is growing concern over food safety and interest in the country-of-origin for food ingredients from restaurants. This study was conducted to reveal the influence of consumer level of knowledge and awareness regarding restaurants and the country-of-origin labeling. Methods: To accomplish this, a primary survey of adults aged over 20 years old was conducted to measure customers' knowledge regarding country-of-origin labeling for restaurants. Respondents were then divided into a lower group and an upper group based on their level of knowledge to evaluate significant differences between groups. A total of 437 of 460 questionnaires were analyzed. Results: The average knowledge score regarding country-of-origin labeling for restaurants was 6.3 out of 10. Additionally, there were significant differences between the lower and upper group in terms of the final education level and occupation. Conclusion: It is necessary to develop guidelines and public relations for country-of-origin labeling of restaurants.

Consumer Knowledge and Attitude to Spending on Environment-Friendly Agricultural Products (친환경농산물 구매지출에 대한 소비자지식과 소비자태도 영향)

  • Huh, Eun-Jeong;Kim, Ji-Woong
    • Korean Journal of Human Ecology
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    • v.19 no.5
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    • pp.883-896
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    • 2010
  • This study analyzed the effects of consumer knowledge and attitudes toward spending on environment-friendly agricultural products. Using data collected from 486 Ulsan housewives, results showed each score of consumer knowledge on and attitude to environment-friendly agricultural products was the middle level, and that mean monthly expenditure on environment-friendly agricultural products was 91,193 won. A multiple regression analysis was computed and indicated that higher spending on environmentally friendly agricultural products was related to high levels of consumer knowledge, positive attitudes to environment-friendly agricultural products, higher levels of household income, being a housewife in terms of occupation position, and post-graduate education levels. Furthermore, results also implied that consumer knowledge and attitudes to environment-friendly agricultural products were of greater influences than the demographic variables in their influence over spending on environment-friendly agricultural products.

고발코너 : 소비자가 만드는 의료서비스 - 의료사고 피해, 보상 받을 수 있을까?

  • 사단법인 한국당뇨협회
    • The Monthly Diabetes
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    • s.259
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    • pp.70-71
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    • 2011
  • `의사가 제대로 설명해주지 않는다', '진료시간이 너무 짧다' 등의 말은 환자의 입에서 자주 오르내리는 불만사항이다. 게다가 당뇨병 환자는 갖가지 합병증을 앓다보면 치료받아야 할 일이 많아져 그만큼 병원 가야할 일도 잦아지는데, 그러다보면 예기치 못하게 의료사고의 피해자가 될 수 있다. 의료사고가 발생해도 전문지식을 가진 병원을 상대로 승소하기가 힘들다보니 속수무책으로 당할 수밖에 없는 게 환자의 처지다. 사례를 통해 의료사고에 대한 지식을 넓혀보자.

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Persuasion Effects of Political Ad Message Types: The Moderating Role of Persuasion Knowledge (정치광고의 메시지 유형이 설득효과에 미치는 영향 - 설득지식의 조절효과 -)

  • Moon, Jae-Hak
    • The Journal of the Korea Contents Association
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    • v.14 no.5
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    • pp.380-389
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    • 2014
  • The purpose of this study is to examine sidedness effects of political Ad message and moderating roles of consumers' persuasion knowledge. To test these research hypotheses, this study conducted experimental designs. 125 undergraduate students were assigned to one of the two experimental groups. The data demonstrate that message types have a significant effect on both reliability toward Ad message and acceptance intention. In addition, consumers' persuasion knowledge plays a significant moderating role between the message types and the dependent variables. The results of this study suggest various implications by indicating political Ad message as an important factor which can enhance customers' positive responses but has been passed over by the previous research. We also indicated the limitations of this study, and suggested the future research directions.

A Study on Knowledge Management Model of Library Based on Knowledge Ecology (지식생태학 관점에서 본 도서관의 지식관리 모형 연구)

  • Choi, Hee-Yoon
    • Journal of the Korean Society for Library and Information Science
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    • v.40 no.1
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    • pp.397-416
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    • 2006
  • This study is focusing on the establishment of knowledge management framework of library, supposed that library becomes an integrated knowledge system offering various types of knowledge. Knowledge management of library based on knowledge ecology justifies the logical and physical roles of library, as the sustainer of the knowledge ecosystem in which all the types of social factors consisting of knowledge ecosystem are Interacting to continuously circulate knowledge. The library as the center of knowledge ecosystem should make sure the systemized environment in which knowledge producer is supported to timely distribute knowledge to knowledge consumer through information professional accomplishing the role of knowledge facilitator.

Exploratory Study on the Impact of News Literacy Self-Efficacy on News Content Usage: Based on News Consumers in 20s (뉴스 리터러시 자기 효능감의 뉴스콘텐츠 이용 영향에 대한 탐색적 연구: 20대 뉴스 소비자를 중심으로)

  • Lee, Jeng Hoon;Lee, Doo-Hwang
    • The Journal of the Korea Contents Association
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    • v.13 no.8
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    • pp.180-190
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    • 2013
  • This study is designed to introduce 'news literacy' as a theoretical framework to evaluate news education in digital age. Specifically, this study conceptually defined news literacy as news literacy self-efficacy and empirically tested how this variable is associated with other related determinants including users' news media consumption pattern, news knowledge structure on news content production, and involvement with news. The findings showed that users' 'searching/understanding' news literacy self-efficacy was positively affected by their knowledge structure and involvement with news, whereas users' 'sharing/expressing' news literacy self-efficacy was positively affected by their knowledge structure. The findings also demonstrated that users' 'searching/understanding' news literacy self-efficacy positively influenced their consumption of new types of news media, whereas users' 'sharing/expressing' news literacy self-efficacy positively influenced their consumption of traditional news media. As a result, this study practically suggests how news literacy is associated with the important factors affecting news consumption and news education.

Could a Product with Diverged Reviews Ratings Be Better?: The Change of Consumer Attitude Depending on the Converged vs. Diverged Review Ratings and Consumer's Regulatory Focus (평점이 수렴되지 않는 리뷰의 제품들이 더 좋을 수도 있을까?: 제품 리뷰평점의 분산과 소비자의 조절초점 성향에 따른 소비자 태도 변화)

  • Yi, Eunju;Park, Do-Hyung
    • Knowledge Management Research
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    • v.22 no.3
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    • pp.273-293
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    • 2021
  • Due to the COVID-19 pandemic, the size of the e-commerce has been increased rapidly. This pandemic, which made contact-less communication culture in everyday life made the e-commerce market to be opened even to the consumers who would hesitate to purchase and pay by electronic device without any personal contacts and seeing or touching the real products. Consumers who have experienced the easy access and convenience of the online purchase would continue to take those advantages even after the pandemic. During this time of transformation, however, the size of information source for the consumers has become even shrunk into a flat screen and limited to visual only. To provide differentiated and competitive information on products, companies are adopting AR/VR and steaming technologies but the reviews from the honest users need to be recognized as important in that it is regarded as strong as the well refined product information provided by marketing professionals of the company and companies may obtain useful insight for product development, marketing and sales strategies. Then from the consumer's point of view, if the ratings of reviews are widely diverged how consumers would process the review information before purchase? Are non-converged ratings always unreliable and worthless? In this study, we analyzed how consumer's regulatory focus moderate the attitude to process the diverged information. This experiment was designed as a 2x2 factorial study to see how the variance of product review ratings (high vs. low) for cosmetics affects product attitudes by the consumers' regulatory focus (prevention focus vs. improvement focus). As a result of the study, it was found that prevention-focused consumers showed high product attitude when the review variance was low, whereas promotion-focused consumers showed high product attitude when the review variance was high. With such a study, this thesis can explain that even if a product with exactly the same average rating, the converged or diverged review can be interpreted differently by customer's regulatory focus. This paper has a theoretical contribution to elucidate the mechanism of consumer's information process when the information is not converged. In practice, as reviews and sales records of each product are accumulated, as an one of applied knowledge management types with big data, companies may develop and provide even reinforced customer experience by providing personalized and optimized products and review information.