• Proceedings of the Korea Database Society Conference
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• 1998.09a
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• pp.560-583
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• 1998

본 연구는 정보화 투자효과 평가방법론의 틀을 형성하는 투자효과 분류체계와 측정활동의 모형을 제안하고 있다. 우선 기존에 사용되는 여러 가지 이론적 또는 실무적 투자효과 분류체계의 장단점을 분석한 후 Balanced Scorecard 모형에 의거하여 정보화 투자효과를 재무, 대고객, 내부 프로세스, 혁신과 학습 4가지 영역으로 분류하였다. 이러한 분류체계는 1990년대 정보화 투자가 창출하는 무형적이고 전략적인 효과를 비즈니스 용어와 성과지표로서 적절하게 수용하고 있고, 정보화 투자를 비즈니스 투자와 사업적 관점에서 바라볼 수 있게 한다. 그리고 정보화 투자와 기업성과 사이의 인과관계와 역동적 흐름을 체계적으로 파악할 수 있게 하는 장점이 있다. 이러한 분류체계에 근거하여 투자효과 측정활동은 기업성과지표의 도출, 기업성과지표별 정보화 효과 예측, 그리고 정보화 효과의 화폐가치 산출이라는 3가지 작업으로 구분된다. 본 연구에서는 각 작업별로 어떠한 절차, 방법, 기법들이 사용될 수 있는지를 제안하고 있다.

• The Journal of Information Technology and Database
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• v.5 no.1
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• pp.69-84
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• 1998

본 연구는 정보화 투자효과 평가방법론의 틀을 형성하는 투자효과 분류체계와 측정활동의 모형을 제안하고 있다. 우선 기존에 사용되는 여러 가지 이론적 또는 실무적 투자효과 분류체계의 장단점을 분석한 후 Balanced Scorecard 모형에 의거하여 정보화 투자효과를 재무, 대고객, 내부 프로세스, 혁신과 학습 4가지 영역으로 분류하였다. 이러한 분류체계는 1990년대 정보화 투자가 창출하는 무형적이고 전략적인 효과를 비즈니스 용어와 성과지표로서 적절하게 수용하고 있고, 정보화 투자를 비즈니스 투자와 사업적 관점에서 바라볼 수 있게 한다. 그리고 정보화 투자와 기업성과 사이의 인과관계와 역동적 흐름을 체계적으로 파악할 수 있게 하는 장점이 있다. 이러한 분류체계에 근거하여 투자효과 측정활동은 기업성과지표의 도출, 기업성과지표별 정보화 효과 예측, 그리고 정보화 효과의 화폐가치 산출이라는 3가지 작업으로 구분된다. 본 연구에서는 각 작업별로 어떠한 절차, 방법, 기법들이 사용될 수 있는지를 제안하고 있다.

• The Journal of Society for e-Business Studies
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• v.15 no.3
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• pp.25-44
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• 2010

In recent years, Ubiquitous City (u-City), the integrated and convergence of ubiquitous services, infrastructure, technologies and city management of the new future development city, is being initiated by the Korean government and local authorities as their new national growth engine. However, a performance measurement system for evaluating and monitoring the impacts of U-City implementation is yet to be established. This paper aims to develop an integrated performance management system (PMS) and extensively used as a tool for managing performance activities to support the visions and goals of the u-City operations. Based on current reviews on the literature and interviews with experts drew Critical Success Factors (CSF) and Key Performance Indicators (KPI) by four different measurement domains including U-City services, infrastructure, technologies, management and developed into an integrated performance measurement system based on the Balanced Scored Card (BSC) perspective. The system also provides number of examples of 'u-City Strategy Map' which illustrates a causal relationship between CSFs to execute u-City visions and goals.

• Proceedings of the Technology Innovation Conference
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• 1997.12a
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• pp.45-69
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• 1997

최근들어 환경변화가 가속화되고 기업의 환경적응성이 중요해짐에 따라 R&D 활동의 평가과정이 학습의 핵심적인 단계로서 새롭게 부각되고 있다. 또한 R&D 활동에서 결과 중심적 접근, 사업부와의 연계 등이 강조되면서 구체적 R&D 성과평가가 연구관리(R&D management)의 중요한 이슈가 되고있다. 그러나 그동안 R&D 성과평가는 R&D 활동 자체가 불확실성을 가지는 특성으로 인하여 체계적 접근이 이루어지지 못하여 왔으며 최근에 들어 R&D 성과평가 부문이 연구관리 및 기술경영분야의 도전적 연구과제가 되고 있다. 본 연구는 이러한 R&D 성과평가를 어떻게 접근할 것인지에 대한 접근방법과 성과 지표의 내용, 성과지표의 선택 및 개발절차, 향후 연구과제를 중심으로 제시한다. 본 연구의 세부내용은 다음과 같다. 첫째, 민간기업 연구개발활동의 성과평가에 적용가능한 평가의 분석틀(framework) 및 관점(perspective)을 제시하였다. 기존 평가모형에 대한 문헌고찰을 바탕으로 종합적, 체계적인 평가분석틀을 도출하고, 측정가능한 성과지표군을 제시하였다. 또한 성과지표들을 다양한 기준에 따라 분류하고 각 분류에 따라 적용가능한 성과지표군을 제시하였다. 둘째, 각 기업별 특성을 고려하고 경영전략과의 연계를 명확히 할 수 있는 구체적인 성과지표를 개발하기 위하여 4단계의 R&D 성과 평가지표 개발절차를 도출하였다. 셋째, 향후연구를 위한 성과평가 연구분야의 주요 연구과제들을 5가지로 정리하여 제시하였다.

• Journal of Korea Society of Industrial Information Systems
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• v.12 no.5
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• pp.163-172
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• 2007

ESC has been used as a tool for evaluating overall performance of firms. ESC focuses mainly on building a balanced viewpoint comprising perspectives and their metrics. It is, therefore, difficult to value overall strategic achievements of a company derived by consolidating various perspectives and metrics. Because of the absence of a method for consolidating ESC metrics and computing total score based on these metrics, it is difficult to evaluate whole strategic performance and find core obstacle parts of performance. In this paper, we suggest a method of normalizing a numerical value of metrics with different units, and calculating the total score of ESC metrics. We conduct a case study of evaluating the effectiveness of CRM to illustrate the applicability and feasibility of the suggested method.

• Journal of Korean Library and Information Science Society
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• v.39 no.4
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• pp.71-96
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• 2008

Recently, some universities and university libraries have implemented performance management system as a part of managerial innovation, and they have either implemented or are considering implementing BSC. Thus there are needs to develop performance indicator, which is a tool measuring performance of university libraries, based on BSC, and to assess the developed performance indicator's relative weights to analyze which indicators are essential to fulfill and improve the university library's mission. The performance indicators are also affected by the characteristics and perspectives of the people who develop them during the development process. Therefore, it is necessary to analyze the differences among the professional groups in relative weighting of the performance indicator. The purposes of this study are to derive a university library performance indicator model based on BSC, to analyze the importance of each evaluation factor of the derived performance indicator model, and to analyze the differences among the professional groups in relative weighting of the performance indicator model.

• Journal of the Korea Convergence Society
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• v.10 no.1
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• pp.187-195
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• 2019

There is a growing emphasis on objective and quantified performance measurement methodologies for the interactions that occur within modern companies. This is due to the importance of establishing and practicing future-oriented strategies by estimating the present value of the company and the current energy status through objective evaluation of the company. Therefore, the selection of KPI as a performance index using BSC (Balance Scorecard), which is a recent objective performance measurement methodology, has become very important. Although many studies on existing KPIs have been made in various industries, KPI studies on SI companies have been insufficient. This study focuses on finding KPIs applicable to SI companies. The study on the KPI design system according to general strategy of SI companies and the development of methodology and evaluation index according to index development for each group were carried out and the weighting methodology according to each evaluation index was presented.

• The Journal of Society for e-Business Studies
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• v.9 no.2
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• pp.33-50
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• 2004

This paper presents the evaluation model which is included in a quantitative evaluation methodology for evaluation processes of validity and effectiveness of information budget investment and improving conformance of ROI(Return On Investment). That is, the right efficiency targets of information investment for the development project to GDOC (Government electronic Document Distribution Center), and KPls(Key Performance Indexes) which enable to evaluate objectively effectiveness in the preliminary and post evaluation phases are developed, and then the results were come out by practical investigation study using quantitative evaluation methodology.

• Journal of Korean Society of Transportation
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• v.23 no.8 s.86
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• pp.193-202
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• 2005

Due to the importance of SCM(Supply Chain management) in business logistics. many studies related to the SCM performance measurement have been conducted. However, previous SCM performance measurement models have not reflected both ways, operational efficiency and response for market shift. The aim of this research is to suggest a dynamic model to measure SCM performance both with operational efficiency and response for market shift, based on previous SCOR model. To achieve this aim, we developed a cognitive map-based model described eleven KPIs (Key Performance Indicators) with different weight values. And, to measure response level for market shift, we used the concept of entropy-elasticities. Finally, through some actual cases, merits that have no previous models were shown.

• Journal of the Korea Society of Computer and Information
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• v.9 no.1
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• pp.111-121
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• 2004

This paper presents the methods of evaluating validity and effectiveness of informatization budget investment for e-Government, through the preliminary evaluation. the progress evaluation and the Post evaluation of the investment, and a quantitative evaluation model which improves conformance of IT ROI (Return On Investment) using the evaluation results. the right evaluation targets of informatization investment for the development project to GDOC(Government electronic Document Distribution Center), and KPIs(Key Performance Indexes) which is enable to evaluate objectively effectiveness in the preliminary and the post evaluation phases are developed, and according to using the quantitative evaluation model . improved effectiveness evaluation results for each index in the point of view of usage and innovation are come out.