• Journal of Korea Entertainment Industry Association
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• v.15 no.7
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• pp.145-158
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• 2021

This study is aimed at identifying the important factors required by customers through importance-satisfaction analysis of how they choose skin care shops on the basis of certain factors and attributes at this time when there is an urgent need to improve the level of quality that meets their expectations and demands in combination with the quantitative expansion of skin care shops. To achieve this, a survey was carried out to 217 people over the age of 20 in Gwangju and Jeonnam area with experience in using skin care shop services. The SPSS v. 21.0 program was used to analyze the collected data. The results are summarized as follows. IPA grid analysis of the difference in importance-satisfaction of sub-factors for skin care shop choice showed that the items corresponding to the upper-left side of maintenance and strengthening, the upper-right side of stainability, and the lower-left side of gradual improvement were the 'sanitary control of tools and products', 'basic situation(legal compliance)', and 'workers' sanitary control', 'internal control of skin care shops', 'professionalism and skills of workers'and 'quality of services', respectively. Consequently, the results of this study will be based on the efficient operation of skin care shops, and further more the utilization of them is expected to expand the quantitative and qualitative base of the skin care industry.

• Knowledge Management Research
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• v.24 no.1
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• pp.99-126
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• 2023

As cultural background contributes members of society to recognize and behave in a specific direction, customers with different cultural backgrounds show various reactions even when they are provided with the same service. Previous studies have used the Hofstede cultural dimension to understand how hotel visitors' satisfaction varies with the provided service as per their cultural background. However existing research only considered the cultural background of the guests, and there are not many studies focused on the types of travel. Therefore, in this study, the travel types of hotel visitors are classified into business travel visitors and leisure tourism visitors, and analyzed the effect of Hofstede's cultural dimension on hotel selection attributes according to the styles of travel. In this study, we collected information on six cultural dimensions of Hofstede, and from TripAdvisor, a representative tourism platform, 204,261 optional attribute ratings for hotels in New York to investigate the satisfaction of hotel selection attributes. In conclusion, it is expected that this study will be able to identify which service attributes the customers of various cultures who visit hotels put emphasis in advance, and therefore provide suitable service accordingly.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2001.11a
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• pp.245-250
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• 2001

화장품 사용 시 소비자가 가장 중요하게 느끼는 요인은 효과와 촉감이라고 볼 수 있다. 특히 반복적인 사용을 위해서 쾌적한 촉감은 필수 조건이다. 그런데, 촉감은 사용하는 사람 자신의 감각에 의존하는 것이므로, 이러한 화장품의 촉감을 포함하는 성능을 평가하기 위해서 사람에 의한 최종평가는 필수적인 단계이다. 따라서, 여러 특성의 강도를 측정하는 분석형 관능평가와 소비자의 선호도를 조사하는 기호형 관능평가의 필요성이 요구되며, 두 결과를 종합적으로 고려하는 것이 바람직할 것이다. 우리는 훈련된 전문패널에 의해 다양한 자외선차단 크림과 로션들에 대한 분석형 관능평가를 실시하였다. 그 결과, 자외선차단 제품의 관능속성 평가의 주요인은 잔여감 요인과 발림성 요인으로 나타났으며, 이 결과에 따라 제품들을 2차원 공간 상에 위치하였다. 이 중 몇 제품을 선택하여 20대 후반 여성소비자를 대상으로 기호형 관능평가를 실시하였다. 평상시 실제 화장단계에서 인지되는 자외선차단제품에 대한 용어들은 촉촉함 및 도포균일성 요인/흡수속도 요인의 두가지 요인으로 분류되었다. 이상적인 자외선차단제품의 사용감은 너무 촉촉하지도 매트하지도 않으면서, 흡수속도는 빠르고 화장밀림이나 번들거림이 적은 사용감을 나타내는 특성쪽으로 나타났다.

• The Journal of the Korea Contents Association
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• v.21 no.3
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• pp.352-363
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• 2021

This study aimed to examine the different factors affecting the intention to purchase meal kits between at-home concept meal kits and eating-out concept meal kits. An online survey was conducted with 565 Korean participants including meal kit experienced (n=412) and non-experienced (n=153). Meal kits selection attributes were organized into five factors, health, price, environmental protection, convenience, and familiarity. To verify the hypothesis, SPSS Statistics 23 was used. The main results can be summarized as follows. First, in the case of the at-home menu, convenience(p < .01), environmental protection(p < .05), and familiarity(p < .01) show positive influences on willingness to buy. Second, for the eating-out menu, health(p < .001) and convenience(p < .001) have positive effects on willingness to buy, but familiarity(p<.01) has a negative effect. This is the first study to categorize the menu of meal kits and investigate each factor affecting willingness to buy. Therefore, the results can offer useful guidelines to meal kit marketers letting them know the consumers' purchase behaviors.

• Proceedings of the Korea Contents Association Conference
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• 2012.05a
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• pp.213-214
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• 2012

항공규제완화법과 더불어 항공 협정에 의한 자유경쟁 체제의 돌입과 함께 급성장한 항공운송시장에서 항공사간의 경쟁이 불가피해졌고 이에 각 항공사들은 경쟁력을 갖추기 위해 고객의 유치뿐만 아니라 경쟁사와의 차별화를 둔 새로운 경영 전략을 수립 및 추구해 나가고 있는 실정이다. 본 연구에서는 충성 고객 증진 및 그 보유 방안을 모색하기 위하여 국내 저비용항공사 이용 고객을 대상으로 항공사 선택 속성에 영향을 미칠 수 있는 요인들 중 가격, 서비스, 금전 가치, 감정가치, 만족, 신뢰 및 충성도라는 변수들에 대하여 실증 연구를 통한 분석으로 그 유의성을 알아보고자 한다. 가설 및 연구 모형 검증을 위해 SPSS와 AMOS 프로그램의 활용 및 빈도 분석, 요인 분석, 신뢰도 검정 그리고 공분산 구조 방정식 분석 등의 통계기법을 이용하고자 한다.

• Journal of Agricultural Extension & Community Development
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• v.18 no.3
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• pp.531-550
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• 2011

This study aims to examine the Visitor's selection attributes and types of preference regarding Rural Theme Village, and gather useful information for establishing differentiated marketing strategies suitable for market segments by the Visitor's selection attributes. In addition, it will contribute to securing competitiveness in providing Visitors with better service by extracting differentiating factors of Rural Theme Villages, and exploring the right direction of Rural Tourism. For the empirical analysis, the attributes were extracted based on the preliminary studies, and a survey was conducted among Visitors and users of Rural Theme Village to examine such factors as importance of selection attributes status, motives of using such Rural Theme Villages, demographic characteristics, and general features of the Rural Theme Villages.

• Journal of the Korea Convergence Society
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• v.9 no.2
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• pp.191-200
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• 2018

In this study, the relationship between selective attribute and socio-maturity was found to be statistically significant in cooking major of cooking high school students. The selective attribute of cooking major influenced the affinity of members and the selective factor of cooking major was social Affecting the management of self - esteem and self - efficacy. The selection process of cooking major affects the superior adaptability of school life. The results of this study are as follows. First, the relationship between the social maturity and the satisfaction of the majors of the cooking major students was statistically significant in the hypothesis of the model, and the member relational affinity and social intimacy influenced the participation of the curriculum model And social maturity influenced social intimacy.

• The Journal of the Korea Contents Association
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• v.14 no.12
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• pp.924-934
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• 2014

In the last 10 years the digital music contents market has grown rapidly. However digital music contents product and services are not managed with product planning and price policy considered customer attitude and digital music contents values. This study is to define the value properties of digital music contents services based on streaming and download as genre, price, sound quality, and usage appliance, and suggest the strategic market price and service composition of digital music contents service by customer attitudes about the value properties. The research used the conjoint analysis methodology based on the hedonic price model and collected 405 questionaries by users of Korean digital music contents services to the analysis. Hence 'sound quality' in download platform, and 'appliance' in streaming platform were the elements to evaluate the customer attitude. The results present the music contents productions and companies have to provide the differentiated services and price by the value properties of user preference in the market.

• Journal of the Korean Society of Food Science and Nutrition
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• v.45 no.4
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• pp.585-592
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• 2016

This study was conducted to analyze the gap between importance and satisfaction of university foodservice attributes as well as to assess customer satisfaction with university foodservice establishments. All statistical analyses were conducted using the SPSS package program (ver. 20.0) for t-test, ANOVA, and Importance-Performance Analysis (IPA). A total of 619 valid responses were used for the data analysis. The results of this study are as follows: the composition of respondents was 53.5% males and 46.5% females. Exactly 85.5% of respondents ate lunch at least five times a week at the on-campus foodservice. The favorite lunch menus of Chinese university students were Chinese food (91.8%), followed by Western food (3.5%), Korean food (2.2%), and Japanese food (1.5%). According to the results of IPA, foodservice selection attributes that were priorities for improvement were food taste, food freshness, menu variety, waiting time for meal, and toilet cleanliness. In addition, five satisfaction factors were extracted by exploratory factor analysis. According to the results of one-way ANOVA, 'physical environment' and 'service quality' factors showed significant differences according to the students' grades and the frequency of eating lunch at on-campus foodservice. On the other hand, 'food quality and menu' and 'convenience and price' factors showed significant differences according to meal cost. In conclusion, in order to enhance customer satisfaction of on-campus foodservice, foodservice managers should offer a varied menu at reasonable prices and improve food quality.

• The Korean Journal of Financial Management
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• v.8 no.2
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• pp.111-129
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• 1991

본 논문에서는 재정가격결정모형(裁定價格決定模型)(Arbitrage Pricing Model)을 기초로 우리나라 주식시장에 영향을 주는 거시경제변수가 무엇인가를 찾고자 하였다. 방법론면에서는 과거변수(過去變數)(lagged variables)에 의해서만 기대치를 형성시키는 AIRMA(Autoregressike Integrated with Moving Average) 방법을 이용하기보다는 마코프속성(屬性)(Markov Property)을 갖는 상태공간모형(狀態空間模型) (State Space Model)을 이용하여 보다 합리적인 거시경제 요인의 이노베이션을 하였다. 또한 단순한 요인분석(要因分析)(factor analysis)에 의한 요인추출은 요인의 표본의존성(標本依存性)(Sample dependency)이 심하므로 그룹간 요인분석(inter-battery factor analysis)을 행하여 추정(推定)된 요인(要因)(요인값 : factor score)과 요인수를 결정하여 관련 거시경제변수를 선택한다. 그룹간 요인분석을 위한 그룹을 형성할 때 그룹내에서는 동질성을 그룹간에는 이질성을 최대한 살리는 것이 필요한데, 이를 위해 군집분석(群集分析)(Cluster Analysis)을 사용한 것이 특징이다. 결론적으로 우리나라 주식시장에 영향을 미치는 거시경제요인(巨視經濟要因)으로 단위노동비율, 제조업제품재고지수, 채권프리미엄, 수출물가지수, 정부부문 통화공급, 회사채수익률, 종합주가지수 등 7가지가 있는 것으로 분석되고 있다.