• Journal of the Korea Society of Computer and Information
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• v.15 no.2
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• pp.189-197
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• 2010

This study positively analysed the effects of service qualities of workers in integrated social welfare facilities on their working attitudes, targeting those who work for the welfare facilities. It identified the effects of service qualities such as tangibility, reliability, responsiveness, assurance, and sympathy on relationship factors such as relationship closeness through customization, organizational immersion and job satisfaction and presents suggestions to improve working attitudes of the workers. The results of the study are presented as follows: Reliability, responsiveness and assurance, service qualities of the workers, had effects on working attitudes. Relationship closeness through customization had an effect on organizational immersion and job satisfaction. Therefore, reliability, responsiveness and assurance that had effects on working attitudes of the workers were very significant factors and relationship closeness through customization were significant factors to improve working attitudes of the workers. This study presents political suggestions on the relations between service qualities of the workers in the welfare facilities and their working attitudes as alternatives.

• The Journal of the Korea Contents Association
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• v.21 no.1
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• pp.590-602
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• 2021

This study was originated from the idea that it would be important for caring service of community children center to be positioned as the institution to strengthen the public nature and provide quality care services to children. In particular, competencies of the employees in community children centers play an important role and the quality of children care services is the crucial evaluation parameter for those institutions. The objectives of this study are to investigate the effects of the competency levels of the employees in community children centers on the service quality to children and to verify the mediated effect of self-efficacy on their service quality to children. With respect to the data analysis methods, hierarchical regression analysis was performed. Barron & Kenny's method was used to understand the mediated effect of self-efficacy. Also, Sobel test was performed to investigate the significance of mediated effect of self-efficacy. The study results are, first, the service quality to children might be differed by the level of competencies of the employees in community children centers; and second, partial mediated effect of self-efficacy was found between their competencies and service quality to children. These results implicate that service quality to children can be improved by strengthening competencies of the employees in community children centers and enhancing their self-efficacy. It is necessary to try to improve the service quality by enhancing competencies and self-efficacy of the employees in community children centers, which will lead those institutions to play a crucial role in the caring services.

• Journal of the Korean Applied Science and Technology
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• v.40 no.6
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• pp.1213-1224
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• 2023

The purpose of this study was to analyze the mediating role of self-efficacy in the relationship between the behavioral routines of beauty service workers on service performance and work performance. The subjects of the study were 311 beauty consumers in Seoul and Gyeonggi, and data were collected and analyzed using a structured questionnaire. For data analysis, descriptive statistics, confirmatory factor analysis(CFA), correlation analysis, structural equation model analysis(SEM), and mediating effect analysis using bootstrapping techniques were conducted. The conclusions drawn through a series of research procedures are as follows. First, the behavioral routines of beauty service workers were found to have a statistically significant positive(+) effect on self-efficacy, service performance, and work performance. Second, the self-efficacy of beauty service workers was found to have a statistically significant positive (+) effect on service performance and work performance. Third, the partial mediating effect of self-efficacy was shown in the relationship between beauty service workers' behavioral routines, service performance, and work performance.

• Korean Journal of Health Education and Promotion
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• v.26 no.5
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• pp.27-39
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• 2009

Objectives: The purpose of this study is to examine how sex workers perceive the current STD examination service and how the perceptions are related with sex workers' intention to use the service. Methods: The data for this study came from a survey among sex workers who had an experience of using STD examination service provided by local public health centers. Sex workers' perceptions to STD examination service and their intention to use the service were measured with multiple items adapted from the Patient Satisfaction Questionnaire (PSQ) developed by Ware and his colleagues. Results: Most sex workers are satisfied with the current STD examination service provided by local public health centers and they have a strong intention to use the service. In predicting general satisfaction and intention to use STD examination service, few socioeconomic variables play a significant role. Among specific dimensions of STD test service, technical quality and accessibility of the service affect both general satisfaction and intention to use the service in a positive direction. The most important determinant of sex workers' intention to use STD examination service is their general satisfaction with the service. Conclusion: With the existing laws that still officially justify STD examination programs, the demand and need for STD examination service by sex workers further the current STD examination programs. Health authorities which aim at health maintenance, health promotion and health protection for the people, thus, need to continue their STD control programs actively and effectively regardless of the Special Law on Sex Trade.

• Journal of the Korea Convergence Society
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• v.13 no.4
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• pp.477-485
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• 2022

This study was conducted to provide basic data to promote hair beauty service education by identifying the difference in the effect of positive psychological capital on job performance and job satisfaction of hair salon workers. For this purpose, in order to empirically verify the effect of positive psychological capital on job performance and job satisfaction of hair salon workers, 280 people engaged in hair salon workers in Gwangju, Daegu and Gyeongsangbuk-do were targeted. As a result of the study, positive psychological capital of hair and hair salon workers affects job performance and job satisfaction, and among the sub-factors of positive psychological capital, hope and optimism appear to affect both job performance and job satisfaction. Therefore, in order to strengthen the positive psychological capital of hair salon workers, it is necessary to develop a convergence program development and strategy that can enhance job performance and job satisfaction and apply it to the hair beauty service field.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.5
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• pp.520-529
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• 2019

This paper has made an empirical research on airline staff working at Incheon international airport, who perceived safety culture in their organization and delivered safety information while the staff were providing service against passengers. The purpose of this paper was to analyze the relationship among safety culture, service quality and service provider efficacy to find out which factor of safety culture had a significant effect on both service quality and service provider efficacy. Following the results from empirical research, this paper would provide administrative implications which could be applied to improve airline's service quality and to manage effectively the airline staff at field. According to research, it was found fairness culture among safety cultures had a positive and significant effect on both service quality and service provider efficacy. However, reporting/studying culture had a negative effect on them. In other words, it would decrease airline service quality and prevent active service provider's efficacy at airport if a airline management focused reporting/studying culture of safety. It is important to settle down fairness culture of safety to motivate and improve service quality.

• Journal of the Korea Society of Computer and Information
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• v.25 no.12
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• pp.253-259
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• 2020

In this paper, we propose to confirm the perceptions of vocational rehabilitation of the mentally disabled by mental health service providers. The survey was conducted using a questionnaire consisting of vocational ability for the mentally disabled, family support, worker competence, and worker needs, targeting 132 workers at the mental health welfare center and mental rehabilitation facility, which are mental health service institutions in A Metropolitan City. The collected data were analyzed using the technical knowledge, t-test, ANOVA, Scheff? test, Pearson's correlation coefficient, and multiple regression using the SPSS 21.0 program. In the end, the workers' desire for vocational rehabilitation for the mentally disabled of workers in mental health service institutions was higher in mental rehabilitation facilities than in mental health welfare centers, and the competence of workers had a significant effect on the vocational skills and family support of the mentally disabled people. Therefore, it will be possible to ultimately promote vocational rehabilitation for the mentally disabled by strengthening the capacity for vocational rehabilitation for the mentally handicapped of mental health service providers in the future.

• The Journal of Korean Institute for Practical Engineering Education
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• v.4 no.1
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• pp.132-139
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• 2012

In private employment service, providing employment information for job seeker and recruiter, providing information on job, job map, and providing vocational training and development have been paid attention. Particularly, it needs to train the employees, working at private employment service agencies. The purpose of the study was to examine the current trends of private employment service, service employees, and their training status. In the result, we suggest that it needs to manage the quality of service employees' qualification, to initiate the accreditation program for their expertise, and set up an institutions for training them. In addition, providing a program of supervision for employees, considering a set up of an mutual aid association among themselves, and developing specialized training programs.

• Journal of the Korean Society for Railway
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• v.16 no.1
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• pp.71-77
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• 2013

This study analyzes how deep acting and surface acting, both classified as emotional labor, influence emotional exhaustion and turnover-intention for 263 KTX attendants. The followings are the summarized results of our analysis. First, the deep acting of KTX attendants does not affect emotional exhaustion, but surface acting was found to have a positive influence on emotional exhaustion. Second, the deep acting of KTX attendants had a positive impact on turnover-intention, but surface acting did not affect turnover-intention. Last, the emotional exhaustion of KTX attendants had a positive impact on turnover-intention. In conclusion, these results imply that it is important for employers to manage their employees' emotion in order to prevent turnover among KTX attendants.

• The Journal of the Korea Contents Association
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• v.22 no.9
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• pp.544-560
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• 2022

In order to verify the effect of job-esteem attitude on the empowerment of social service workers on service orientation, this study conducted a questionnaire survey on manpower providing local autonomous social service investment projects in Chungcheongbuk-do through analyzing 329 copies of data. The main research results show that, work performance relationship and personal work orientation have a significant effect on job esteem among the sub-factors of empowerment, it was found that the work environment control had a significant effect on all of the service-oriented sub-factors (trust-oriented, sincerity-oriented, and type-oriented). In addition, personal work-oriented empowerment was found to have a significant effect on sincerity-oriented and type-oriented among the service-oriented sub-factors, and it was confirmed that the empowerment of social service workers had a positive effect on service orientation through employee appreciation as a medium. It was confirmed that job-esteem, which is a mediator, affects sincerity and type orientation, which are sub-variables of service orientation. In order to improve the service orientation of social service workers, it is necessary to develop a manual for a clear understanding of their work and to provide continuous and practical maintenance education so workers can develop their own abilities.