• Journal of Service Research and Studies
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• v.10 no.3
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• pp.43-53
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• 2020

A service involves a human interaction between a consumer (customer) and a provider (service worker). In particular, services in today's intangible economy are understood as creative activities that exercise human capital as related goods. Since most service activities are human activities, not objects, they depend on direct interaction between users and service workers, and funeral services are understood as human activities provided by service providers to service targets (deceased, families, condolences). In other words, the funeral service is a service for the deceased, survivors, and condolences in a special situation of death, and can be viewed as a human activity that is exerted by the integration of the interactions between service workers, survivors, and condolences. Functions of funeral services expand for convenience of consumers through the smooth provision of funeral supplies and a variety of complex interpersonal services so that the deceased can perform solemn funeral ceremonies. In this study, the concept and role of funeral services were studied in order to find the direction of funeral services centering for next of kin(families) and condolences, who are the subjects of services from a service-oriented logic perspective. In order to derive meaningful results of people-centered funeral services, funeral services and funeral supplies are classified from the perspective of dynamic resources, guarantees consumers a wide range of funeral choice, and customer dissatisfaction and improvement requests are handled transparently. It suggested a possible plan. Now, in order to improve the quality of life, it is necessary to make efforts to improve the quality of funeral services that improve the quality of death.

• The Journal of the Korea Contents Association
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• v.16 no.1
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• pp.329-341
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• 2016

With the introduction of smart phones in the late 2000's, the audio guides of museums have been gradually replaced by the mobile apps of smart phones. Although many studies have been already conducted about the mobile apps in the fields of tourism or finance, it is hard to find empirical research on the mobile docent apps. This study aimed to investigate the influence of the various factors of mobile docent apps on user satisfaction and intention to reuse. For this goal, based on the review of literature and the Technology Acceptance Model (TAM), a research model was constructed that consists of information timeliness, information service quality, ubiquitous access, and interactivity, along with the variables of TAM such as perceived ease of use, and perceived usefulness. A survey was conducted at Rodin museum in the United States where all the information about exhibitions is provided over a smart docent app. 210 surveys were collected, and 204 valid ones were used for analysis. The analysis using structural equation modeling revealed that information timeliness, information service quality, and interactivity have significant influence on perceived ease of use; ubiquitous access and interactivity showed significant impact on perceived usefulness. The perceived ease of use and usefulness then had significant impact on satisfaction and intention to re-use.

• The Journal of the Korea Contents Association
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• v.13 no.1
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• pp.354-365
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• 2013

Service marketing is the important part in relationship marketing researches because it can make not only a functional aspect, but a social connection with customers as well through the interactive process in service encounters. Therefore, we have to examine whether or not customers' strong emotional bonds which can be created by the interaction in service encounters have influences on the variables related to relationship marketing in service. As results, social rapport and friendship as customers' strong emotional bonds were stimulated by a relational antecedent(communication), and eventually could effect on customer loyalty as a relational outcome positively. It means that customers' strong emotional bonds are critical components to lead relational outcomes in relationship marketing of service. Also, It suggests that customers' strong emotional bonds should be considered in the process from the relational efforts to relational outcomes.

• Journal of KIISE:Software and Applications
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• v.33 no.3
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• pp.344-355
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• 2006

In daily activities, the interaction between humans and robots is very important for supporting the user's task effectively. Dialogue may be useful to increase the flexibility and facility of interaction between them. Traditional studies of robots have only dealt with simple queries like commands for interaction, but in real conversation it is more complex and various for using many ways of expression, so people can often omit some words relying on the background knowledge or the context of the discourse. Since the same queries can have various meaning by this reason, it is needed to manage this situation. In this paper we propose a method that uses hierarchical bayesian networks to implement mixed-initiative interaction for managing vagueness of conversation in the service robot. We have verified the usefulness of the proposed method through the simulation of the service robot and usability test.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 2016.06a
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• pp.388-391
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• 2016

TV 시청 도중 세컨드 디바이스로 멀티태스킹하는 시청패턴과 더불어 방송과 시청자가 상호작용하는 양방향 서비스 요구사항의 증대에 따라 KBS는 시청자 참여 서비스를 위한 티벗 서비스 플랫폼을 개발하였다. 티벗 서비스 플랫폼은 모바일에 특화된 시청자 방송 참여 서비스 플랫폼을 지향한다. 이러한 티벗 서비스 플랫폼 개발 결과의 핵심은 '손쉬운 시청자 참여 서비스 적용 프로그램 확대'가 가능하다는 점이다. 본 논문에서는 시청자 참여 서비스 플랫폼인 티벗이 더욱 강화된 참여 서비스를 위해 사용자와 제작자의 요구를 반영하여 개선한 기능을 제안한다. 제안한 기능은 시청자와 소통하는 최근 제작 트렌드에 맞추어 TV 프로그램 제작에의 활용성과 시청자의 편의성을 개선시켰다. 또한, 개선된 기능을 적용한 방송 프로그램 사례에 대해 살펴본다.

• Proceedings of the Korean Information Science Society Conference
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• 2007.10d
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• pp.488-493
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• 2007

헬스케어 응용서비스를 위란 센서 네트워크를 구성하는 노드들은 주로 사람 또는 이동성을 가진 사물이며, 이들간의 상호작용을 통한 헬스케어 응용서비스를 지원하기 위해서는 노드의 동적 기능변경, 동적 자기구성, 에너지 효율성을 고려하여 개발되어야 한다. 이러한 요구사항들은 노드 상에 해당 기능을 수행하는 에이전트를 두어 대상의 이동에 따른 에이전트 전이를 통해 동적 기능변경을 수행 및 처리하고, 이동성을 지원하는 계층적 클러스터링 알고리즘을 적용하여 노드의 이동에 따른 동적 자기구성, 제한된 에너지의 효율성 등을 해결할 수 있다. 본 논문에서는 노드간 에이전트 전이를 통해 동적 기능 변경을 보장하는 Agilla모델 기반 Healthcare Mobility Agent Middleware를 설계하고, 정보 전달의 효율성과 노드의 이동성을 보장하기 위해 LEACH 프로토콜 기반 LEACH_Mobile 프로토콜을 제안한다. 또한 여기서 제안하는 LEACH_Mobile 프로토콜과 Healthcare Mobility Agent Middleware를 연동하기 위한 인터페이스와 LEACH_Mobile 프로토콜을 수행하기 위한 라우팅 모듈을 설계하였다.

• Proceedings of the Korea Information Processing Society Conference
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• 2004.05a
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• pp.1197-1200
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• 2004

홈 네트워크 환경은 댁내의 가전 기기들을 원격 접속 및 원격 제어가 가능하도록 연결한 네트워크 환경이다. 이동 에이전트는 네트워크 상에서 스스로 이동하면서 사용자 또는 다른 개체 대신 행동 할 수 있는 프로그램으로서 홈 네트워크 환경에서 원격 상호작용과 네트워크 부하를 줄이고 서비스를 제공할 수 있다. 이를 위해서는 서비스를 요청한 개체 및 서비스 주체에 대한 인증과정이 필요하다. 본 논문에서는 홈 네트워크 환경에서의 이동 에이전트 인증을 위한 다음 세 가지의 사항을 고려한다. 첫 째, 홈 네트워크 디바이스의 제한적인 성능, 둘 째, 홈 네트워크 디바이스의 이동성, 셋 째, 이동 에이전트의 코드 및 상태 정보 이동성. 이들에 대한 고려를 통하여 홈 네트워크 환경에 적합한 도메인 관리 기법과 인증기법을 설계한다.

• Journal of KIISE:Computer Systems and Theory
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• v.32 no.5
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• pp.209-218
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• 2005

In this paper, we propose CIVE, context-based interactive system for heterogeneous distributed virtual environments that delivers contexts irom real world to virtual environment and vice versa. The proposed system ronsists of obi-UCAM for generating user's contexts, NAVER for managing virtual environment, and Interface for linking obi-UCAM with NAVER. The connection between real and virtual worid through context is brneficial in following ways. Firstly. CIVE Provides a personalized user interface for virtual environment according to a user profile such as identity, age and vernacular. Secondly, translating all input signals into context, it guarantees adaptive access that enables a user to exploit unencumbered input devices controlling a shared object in virtual environment even if he moves with his own device from a virtual system to another. Finally, it provides a mechanism for synchronizing distributed virtual systems that share context representing changes at remote nodes. The context reduces the inconsistency of representing the same data among heterogeneous systems. Therefore, CIVE plays an important role in implementing VR applications such as teleconference, game and entertainment.

• Proceedings of the Korean Information Science Society Conference
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• 2006.06d
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• pp.100-102
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• 2006

본 논문에서는 분산응용 개발 및 관리에 대한 사용자의 요구사항을 만족시킬 수 있는 분산서비스 맞춤형 소프트웨어 아키텍쳐인 분산객체그룹 프레임워크를 제안한다. 분산객체그룹은 응용을 구성하는 분산객체들을 하나의 논리적인 그룹으로 관리하며, 분산객체그룹 프레임워크는 분산응용의 개발자 관점에서 응용의 범위를 효율적으로 정의할 수 있을 뿐 아니라, 프레임워크의 지원 분산서비스를 응용과 독립적으로 적용할 수 있다. 프레임워크의 컴포넌트로 그룹관리자와 보안모듈, 모바일프락시, 컨텍스트제공자 및 DPD-Tool을 포함하며, 실시간 서비스를 위한 실시간관리자, 스케쥴러를 갖는다. 본 프레임워크는 분산서비스 지원 컴포넌트들의 상호작용으로 적응성(adaptability), 확장성(scalability), 보안성(security), 이동성(mobility) 및 신뢰성(reliability)을 제공하며, 분산응용을 개발 시 필요한 분산서비스를 모듈 단위로 선택하여 실제 응용 수행 시 선택한 분산서비스를 통해 그 수행성이 보장되도록 한다.

• Journal of Korean Library and Information Science Society
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• v.53 no.3
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• pp.287-314
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• 2022

The purpose of this study was to present a content curation strategy of the university library to support user learning and research. As a method to achieve the purpose of the study, first, the concept of content curation was examined through literature research. After that, implications were found by analyzing the cases of content curation services such as university libraries, national libraries, and content companies. As a result of the study, five strategies for successful content curation of university libraries were proposed: providing high quality contents, performing preemptive information service roles, keep content up to date, securing interactivity through user participation, and developing personalization algorithms.