Browse > Article
http://dx.doi.org/10.18807/jsrs.2020.10.3.043

Examination of funeral service concept and role of Service-Dominant Logic  

Lee, Pil-do (Eulji University, College of Health Industry, Mortuary Science Department)
Lee, Jeungsun (Eulji University, College of Health Industry, Mortuary Science Department)
Publication Information
Journal of Service Research and Studies / v.10, no.3, 2020 , pp. 43-53 More about this Journal
Abstract
A service involves a human interaction between a consumer (customer) and a provider (service worker). In particular, services in today's intangible economy are understood as creative activities that exercise human capital as related goods. Since most service activities are human activities, not objects, they depend on direct interaction between users and service workers, and funeral services are understood as human activities provided by service providers to service targets (deceased, families, condolences). In other words, the funeral service is a service for the deceased, survivors, and condolences in a special situation of death, and can be viewed as a human activity that is exerted by the integration of the interactions between service workers, survivors, and condolences. Functions of funeral services expand for convenience of consumers through the smooth provision of funeral supplies and a variety of complex interpersonal services so that the deceased can perform solemn funeral ceremonies. In this study, the concept and role of funeral services were studied in order to find the direction of funeral services centering for next of kin(families) and condolences, who are the subjects of services from a service-oriented logic perspective. In order to derive meaningful results of people-centered funeral services, funeral services and funeral supplies are classified from the perspective of dynamic resources, guarantees consumers a wide range of funeral choice, and customer dissatisfaction and improvement requests are handled transparently. It suggested a possible plan. Now, in order to improve the quality of life, it is necessary to make efforts to improve the quality of funeral services that improve the quality of death.
Keywords
Service concept; Service-Dominant Logic; funeral service; funeral concept; funeral role; Quality of death;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
1 Ahn, Jinho, Hyunsoo Kim, JeungSun Lee (2017). Effect of the Service Design Characteristics on the performance of Servitization in Samll and Medium sized manufacturing firm, Journal of Industrial Design. 11(2):23-34.
2 Chesbrough H., J. Spohrer (2006), research manifesto for services science, Communications of the ACM, 49(7): 35-40.   DOI
3 Katzan, H. (2008). Foundations of Service Science concepts and facilities. Journal of Service Science. 1(1): 1-22.   DOI
4 Kim, Hyunsoo (2015) A Suggestion on the New Service Research Framework, Journal of Service Research and Studies, 5(2): 199-216.   DOI
5 Kim, Hyunsoo(2016). A Study on Accelerating Service Economy by the 4th Industrial Revolution, Journal of Service Research and Studies, 6(3): 15-28.   DOI
6 Kim, Kihwan, Kim, Sookkyung(2011,), Improvement of Funeral Service Business, Korea KOREA INSTITUTE INDUSTRIAL ECONOMICS &TRADE.
7 Kim, Sideuk, (2007.11), Funeral Culture in Contemporary Urban Area, Korean Cultural Anthropology.
8 Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4): 41-50.   DOI
9 Park, Jungsuk (2003), A Case Study of the Funeral Space and Method in Urban Area, Asian Comparative Folklore, vol25.
10 Lee, Pildo (2002), Funeral Service Industry Status and Development Direction, Journal of the Korean Funeral Culture, 2002(1).
11 Lusch R.F., Vargo S.L., Wessels G. (2008). Toward a conceptual foundation for service science: Contribution from service-dominant logic, IBM Systems Journal, 47(1): 5-14.   DOI
12 Nam, Kichan, Kim, Yongjin and Kin, Jinwha (2010), Service Power: The core strategy of creative management where customers call customers. Dong-A Ilbo. Seoul: Korea.
13 Vargo, S. L. & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68: 1-17.   DOI
14 Kim, Yongjin, Nam, Kichan (2007), Theoretical framework and service innovation for understanding service science, Science and Technology Policy, 17(6): 69-83.