• Journal of the Korean Society for Library and Information Science
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• v.52 no.2
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• pp.245-262
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• 2018

It is critical for public libraries to use service manuals to provide library services to the disabled. This research investigated librarians' opinion and discerned their utilization and importance of the current service manuals. Also, the study identified librarians' needs and priority of each component of the current manuals. According to the practitioners' evaluation, 'installation of convenience facility' was derived as the most important factor that should be described in detail. In addition, this study suggested that the interpretation of the critical factors should be different regarding to the each library type. The research also suggested various ways to raise low awareness and utilization of the current library manuals for the disabled.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.131-148
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• 2010

This study aimed to develop an operating manual on the voluntary activity to the library services with disabled people in the public libraries. Various domestic and overseas manuals on the voluntary activity to the library services with disabled people were analyzed. From the survey and expert interviews, five types of most frequently asked library services with disabled people, face-to-face reading, word input services, services to off-library users, mobility aids services and assistance of engineering devices were extraced. Five specific areas on the voluntary activity were chosen in terms of activity area, barrier type, specific activity field, activity purpose and checklist. Finally, contents of the operating manual was applied to the area of face-to-face reading.

• Archives of design research
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• v.15 no.3
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• pp.29-38
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• 2002

Recently, types of mobile services are ever-growing with technological advances, such as CDMA 2000, 256 Color LCD, 16 channel sound chip set and easy internet access. However, manual system that is supposed to support users for finding features and functions doesn't help users most of the cases since users are moving. Therefore, mobile sonics needs new concept for manual system that can support users while they are in use In this research report, new concept for interactive manual system is suggested. Then a guideline for interactive manual system is developed as a result from three empirical studies. First, ten information visualization methods used for describing functions are positioned on user's perception map. Secondly, user behavior pattern of getting required information from written manual was analyzed. Finally, visual cue system was selected as one of options for developing interactive manual system and a guideline was developed based on these research results.

• Journal of the Korean Society for information Management
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• v.29 no.4
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• pp.25-42
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• 2012

Recently libraries are experiencing an increasing number of difficult patrons because of the increase in the unemployment rate and the problem of mental health in their communities. The problem behaviours of difficult patrons have negative influence to other users and staff in the library. This seems closely associated with the decline in the quality of library services. Therefore, in this study, we developed a how-to-do-it manual for library staff to meet the aforementioned challenges and to enhance the overall quality of library services for both general users and difficult patrons.

• Proceedings of the Korean Society for Information Management Conference
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• 2012.08a
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• pp.41-44
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• 2012

최근 도서관에서는 실업률 증가와 지역사회 정신보건 문제 등 총체적인 사회적 현상과 맞물려서 도서관 서비스에 불만을 품거나 이상행동을 하는 이용자들이 도서관으로 유입되면서 많은 문제행동을 일으키고 있다. 일부 이용자의 문제행동은 다른 이용자의 이용만족에 있어서 가장 중요한 역할을 하는 도서관직원에게 부정적 영향을 미치고, 이는 결국 서비스의 불만족과 이로 인한 도서관 조직에 악영향을 끼치며 전반적인 도서관 서비스의 질적 저하를 유발하는 중요한 요인으로 작용하고 있다. 본 연구는 도서관서비스에 대한 이용자 만족도를 제고하고, 친절하고 품위 있는 공공서비스 문화의 선진화를 촉진하기 위여 국가 및 공공도서관 직원을 대상으로 도서관 응대서비스 문제점 및 문제이용자 현황과 응대서비스 매뉴얼 개발에 관련된 요구사항을 분석하여 일반이용자 및 문제이용자 응대서비스 매뉴얼을 개발하였다.

• KLA journal
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• v.50 no.4
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• pp.25-28
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• 2009

• Journal of the Society of Disaster Information
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• v.14 no.3
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• pp.325-333
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• 2018

Purpose: There have been terrorist attacks all over the world, causing massive damage. In Korea, there are few cases of terrorist damage, but the lack of the on-site response experience lead to constraints on the opportunity to verify capabilities against terrorism. Therefore, in this study, the chemical terrorism on-site countermeasures is considered as a concept of service, it was possible to draw up improvement alternatives for each element by reviewing at once the interactions between the concerned organizations and citizens in the field and the utilization of the equipment and facilities in the invisible area. Results: It had been evaluated the service process of the counterpart manager from the viewpoint of the victim citizen, who is the beneficiary of the final security service. It has found out the waiting point(W.P) between the victim's civilian incident management, and the element of failure(F.P). Conclusion: In this way, comparing chemical terror incident response manuals belonged to each related organization by fusion of service design approach and scenario technique, It is expected that it will be able to find out more specific problems and to find improvement alternatives.

• Journal of Digital Contents Society
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• v.18 no.1
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• pp.17-23
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• 2017

The purpose of this study is to find out the effects of AR digital contents on user learning context. More and more companies using digital contents for their products. Especially, some companies using AR (Augmented Reality) digital contents as a manual of their car. This Application affords diverse information to customers who want to know usage of its interface. Using this application, the study shows the effects of using AR digital contents on user's absorption, physical presence, immersion.

• 선박안전기술공단 소식
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• s.1
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• pp.5-6
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• 2006

설맞이 어선기관 무료 안전점검 실시/ 선박검사 실명제 확대 시행/ 고객만족 서비스 매뉴얼 발간/ 혁신도서 독후감 모음집 발간/ 설계, 감리용역 및 연구업무 수행

• Journal of rehabilitation welfare engineering & assistive technology
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• v.8 no.2
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• pp.79-88
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• 2014

In Republic of Korea, there are considerable vulnerability in electrical stimulating swallowing-assist equipments even though they are professional medical equipments and have high penetration rate with heavy frequency of use. Therefore, in this article, we developed Device Management and Safety Diagnosis Manual for Electrical Stimulating Swallowing-Assist Equipments system. For achieving this, we collected and analysed international standard data from international organizations like International Electrotechnical Commission(IEC). After literature reviews, we build maintenance worksheet and equipment procedure manual for electrical stimulating swallowing-assist equipments according to evidences we collected. These manual and protocol would be used as standard process and contribute to sustain accuracy, effectiveness of the devices, also decrease failure rate and assist to save medical documents.