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http://dx.doi.org/10.3743/KOSIM.2012.29.4.025

A Study on Developing a Manual for User Service of National and Public Library  

Hoang, Gum-Sook (대림대학교 문헌정보학과)
Lee, Young-Sook (상명대학교 문헌정보학과 교육대학원)
Publication Information
Journal of the Korean Society for information Management / v.29, no.4, 2012 , pp. 25-42 More about this Journal
Abstract
Recently libraries are experiencing an increasing number of difficult patrons because of the increase in the unemployment rate and the problem of mental health in their communities. The problem behaviours of difficult patrons have negative influence to other users and staff in the library. This seems closely associated with the decline in the quality of library services. Therefore, in this study, we developed a how-to-do-it manual for library staff to meet the aforementioned challenges and to enhance the overall quality of library services for both general users and difficult patrons.
Keywords
user services; staff manual; problem behaviours; difficult patrons;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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