• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.326-331
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• 2006

The Construction Management(CM) was adopted to the domestic construction industry 10 years ago, but it has suffered from so many problems. Therefore, this study intends to contribute to the development of the CM through suggesting the method which measures the service quality of the CM and the customer satisfaction. The most important thing of this method is SERVQUAL which is a multiple-item scale for measuring consumer perceptions of service quality. In order SERVQUAL which is widely used in the service industry to be applied to the CM field, this study modifies SERVQUAL partially and comes up with the detailed analysis way through the case research and then, finally considers the practical use and the problem of this method.

• The Journal of the Convergence on Culture Technology
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• v.7 no.4
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• pp.251-256
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• 2021

Currently, in the field of community service, it is expected that the demand will further increase in the future by enabling the form of providing various types of services. However, the local community service investment project is an abstract Although the structure for fair competition was created by introducing a market mechanism derived from the action or principle of psychology that affects human behavior in the field, systematic management and monitoring of the quality of social services is insufficient. The purpose of this study is to find out the relationship between service selection factors and service quality in order to improve the quality of social services in the consumer's way to meet these environmental needs, and to utilize the research results for quality improvement. The research model to be used in this paper measures the five element areas of service satisfaction such as reliability, responsiveness, empathy, certainty, and tangibility, which are used to measure the quality of local community service investment projects. In addition, we are various strategic implications that can induce the quality improvement of local community service investment projects are presented by finding the main factors of the four research hypotheses of this study and utilizing the results.

• International Commerce and Information Review
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• v.17 no.3
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• pp.359-378
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• 2015

This study intends to provide strategic implication for enhancing trade show's competitiveness by analyzing its structural relationships among service quality, customer satisfaction and customer loyalty. In order to measure service quality factors influencing customer satisfaction and customer loyalty, the empirical analysis was conducted on three kinds of service quality (physical environment quality, interaction quality, outcome quality). The study results indicated that all of the physical environment quality, interaction quality and outcome quality had positive impacts on customer satisfaction. In relationship between service quality factors and customer loyalty, interaction quality and outcome quality showed positive impacts on customer loyalty, whereas physical environment quality did not. The customer satisfaction turned out to have positive impact on customer loyalty.

• Journal of Broadcast Engineering
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• v.13 no.4
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• pp.440-451
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• 2008

With the advent of IP-based multimedia service based on IP network, there is a rapidly increasing demand for IPTV. Unlike the previous coaxial cable based TV, IPTV provides a variety of convergence services based on IP newark. However, since the IPTV service quality is a lot affected by the network degradation such as packet loss and jitter, it may not be guaranteed. In this paper, we propose an objective measure for various degradations of IPTV-based videos considering subjective assessment. To this end, we first determine QoE(Quality of Experience) indicators, which can affect human visual perception. Then we develop the video quality metric for each QoE indicator. Subjective assessment based on MOS is conducted and used to construct mapping relationship between each measure and perceived visual quality. Experiments are performed on various videos to confirm the efficiency and robustness of the proposed method and show high correlation with subjective assessment.

• Proceedings of the Korea Information Processing Society Conference
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• 2006.05a
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• pp.1267-1270
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• 2006

최근들어 초고속 통신망(xDSL, FTTH, Cable)을 이용하여 Head-End Server에서 가입자 댁내의 셋탑박스를 TV를 이용하여 멀티미디어(다채널 SD/HD 방송, VOD) 및 양방향 인터넷 연동 서비스(T-Portal, T-Communication) 등을 제공하는 것이 가능해 졌다. 더불어 고객들에게 인터넷을 통한 이 서비스의 품질을 보장하는 망 관리 관점에서의 기능도 필요하게 되었다. 고객들은 예전보다 더 나은 통신품질을 제공받기를 기대하고 있다. 따라서, 기존의 PE-to-PE 통신 품질 뿐만 아니라 CE-to-CE 통신 품질도 제공함으로써 고객체감품질 보증의 만족도를 향상시켜야 한다 본 논문에서는 IP 서비스(IPTV, VoIP 등)의 SLA에서 사용될 품질 지표에 관한 연구 및 PE-to-PE구간에서 부터CE-to-CE 구간 까지의 시스템 망 구성도, SLA 관리시스템에 관해 설명한다. 본 논문의 SLA 시스템에서는 가입자 댁내의 셋탑박스에 내장된 품질측정 Agent를 이용하여 통신품질 데이터를 측정한 후, 가공하여 SLA를 적용함으로써, 보다 정확한 고객체감품질 보증 및 고객에게 SLA의 신뢰성을 줄 수 있다. 또한, 서비스 제공자로 하여금 사전에 통신품질을 감시할 수 있는 기능을 제공함으로써 양질의 통신품질을 보장할 수 있도록 하는데 목적이 있다.

• Proceedings of the Korean Information Science Society Conference
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• 2010.06a
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• pp.84-89
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• 2010

서비스 지향 컴퓨팅은 서비스를 동적으로 조합하여 사용자가 요구하는 비즈니스 프로세스를 개발하는 효율적인 개발 방법이다. 서비스는 분산환경에 배치되고 인터페이스만을 외부로 노출하여 내부의 세부사항은 숨긴다. 이러한 서비스의 특징은 서비스 사용자가 서비스의 품질을 알기 어렵게 만든다. 서비스 소비자가 중요한 도메인에서 서비스를 사용하려면 서비스 품질(QoS)이 보장되어야 한다. 서비스 품질을 보장하기 위해서는 서비스 품질 측정이 먼저 선행되어야 한다. 하지만 현재까지 서비스 품질 모델의 표준화가 이루어 지지 않아 모니터링 해야 할 명확한 대상이 정의되지 않았고, 그로 인해 서비스 모니터링 방법 및 모니터링 효율성에 대한 연구는 거의 이루어 지지 않았다. 이와 같은 문제를 해결하기 위하여, 본 논문에서는 먼저 서비스 모니터링 해야 할 데이터를 명확하게 정의한다. 또한 정의된 모니터링 데이터를 분류하고 분류된 데이터의 수집을 위한 모니터링 가능한 서비스 설계방법을 제안한다. 마지막으로, 실험을 통해 제안된 기법의 실효성과 효율성을 보여준다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.2
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• pp.834-841
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• 2012

In order to the mobile service uses the wireless terminal including the development of the wire wireless network and Smart phone, and etc. use including mobile office, which and etc. increases. Because in order that the u-Healthcare service using this appeared before the footlights and the existing quality measurement reference considered the speed, error rate, and etc. just, guarantees the stability of the u-Healthcare, the quality control by service are necessary. In this paper, the quality measurement reference by mobile service considering the radio environment as the method for satisfying the quality guarantee of the u-Healthcare mobile service user and user needs was presented. The WiBro u-Healthcare wireless data service quality based system in the end user perspective was established through the main performance index and entrepreneur case presented in the international standardization institute including 3GPP, WiMAX forum, GSMA, and etc. through the related research and the validity of the quality index establishment was presented according to each service.

• Journal of Information Technology and Architecture
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• v.10 no.4
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• pp.467-478
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• 2013

The necessity of research for EA service and performance is surfacing while nation-level and individual agency level performances utilizing Government-wide EA information. In this study, performance model for EA service has been developed categorizing characteristic elements of EA as service. And weight differences between quality items that constitute performance model have been calculated using AHP analysis method. To achieve the stated, SERVQUAL applied performance model for EA service has been developed working through logical reasoning and a broad range of theoretical studies concerning EA service. Moreover, relative weight differences between quality items that constitute the model have been calculated. The results of weight analysis find that importance differences between quality items in order of significance are as follows: EA administrator > EA information > EA education > EA policy > EA operating system. This study, as the nation's first research to graft the public-sector EA service onto SERVQUAL Model that is capturing remarkable attention, has considerable practical and theoretical implications.

• TTA Journal
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• s.175
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• pp.178-181
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• 2018

(주)넥스트랩은 2016년부터 TTA 자문서비스를 이용해왔다. 스마트 기기 UX(User eXperience) 품질의 정량적 측정과 분석 기술 개발을 자문받았다. 당시 TTA로부터 얻은 실질적인 정보와 조언이 기술 사업 전반의 방향을 정하는 데 큰 도움을 주었다. 솔루션 개발 기간과 비용도 크게 절감되었다. 2017년에는 2016년의 자문 성과에서 더 나아가, 개발한 UX 품질 측정 분석 기술의 고도화와 함께, AR VR 성능 측정에 적용하고자 했다. 기술 개발의 영역을 확장하기 위해 (주)넥스트랩은 다시 TTA 자문서비스의 문을 두드렸다. 2년 차 자문에서는 전년도에 개발한 솔루션의 고도화 개발과 납품 수주 성공이라는 보다 뚜렷한 가시적인 결과들이 있었다.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.7B
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• pp.638-646
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• 2003

In this paper, we propose a group communication approach which can provide quality of service for soft real-time applications. This proposed scheme combining the explicit multicast, end-point measure-based admission control scheme(EMBAC), and diffserv, removes the need of maintaining state information in the network, so that it would be easily deployable in real networks. We propose the scheme of node configuration to measure the quality of the diffserv network, and that of managing EMBAC over group communication environment. By simulation, we validate the QoS of the proposed multicast service network.