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Development of Performance Model for EA Service and AHP Analysis of Quality Items  

Shin, Daul (Dept. of Information Resource Management, National Information Society Agency)
Park, Il-Kyu (Business Technology Headquarter, Ardent Consulting Co.)
Publication Information
Journal of Information Technology and Architecture / v.10, no.4, 2013 , pp. 467-478 More about this Journal
Abstract
The necessity of research for EA service and performance is surfacing while nation-level and individual agency level performances utilizing Government-wide EA information. In this study, performance model for EA service has been developed categorizing characteristic elements of EA as service. And weight differences between quality items that constitute performance model have been calculated using AHP analysis method. To achieve the stated, SERVQUAL applied performance model for EA service has been developed working through logical reasoning and a broad range of theoretical studies concerning EA service. Moreover, relative weight differences between quality items that constitute the model have been calculated. The results of weight analysis find that importance differences between quality items in order of significance are as follows: EA administrator > EA information > EA education > EA policy > EA operating system. This study, as the nation's first research to graft the public-sector EA service onto SERVQUAL Model that is capturing remarkable attention, has considerable practical and theoretical implications.
Keywords
EA as Service; EA Service Quality; EA Performance; Performance Model for EA Service; SERVQUAL Model. Analytic Hierarchy Process;
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Times Cited By KSCI : 1  (Citation Analysis)
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