• Management & Information Systems Review
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• v.30 no.2
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• pp.113-131
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• 2011

Today, researches on logistics service quality or supply chain management are highlighted due to intensification of competition and diversification of needs for customer service. This study have done a comparative analysis on supply chain partnership members' perception difference about importance of logistics service quality factors. It measured perception about logistics service quality which suppliers, carriers, and buyers regard as important and then conducted t-test in order to compare perception difference. It was found that quality factors of logistic service which suppliers, carriers, and buyers in supply chain partnership perceive as important were different. And disagreements among members were found in most items when market orientation and long term orientation was low while there was no difference among most members when market orientation and long term orientation was high.

• Journal of Korean Society of Archives and Records Management
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• v.17 no.1
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• pp.31-49
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• 2017

The purpose of this study is to measure the expectation level and perception level of service quality in 25 records centers in local governments based in Seoul. For this, an evaluation index consisting of 5 factors and 31 items is developed through literature research and an investigation of the present condition. The results of this study confirmed that users are not satisfied with the service quality of the records centers in the local governments as the expectation level is higher than the perception level, with a statistically significant difference. This study can be substantial in attempts to analyze the present status of the service quality of the records centers in local governments and in proposing an improvement plan based on the process quality.

• Journal of Digital Convergence
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• v.13 no.10
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• pp.509-516
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• 2015

Intangibility, measurement difficulty and irreversibility, which are the characteristics of service, have such problems as obscurity and uncertainty in quality evaluation. Technical entrepreneurship education, a sort of public service, also contains such characteristics of service. To objectively evaluate the service quality of technical entrepreneurship education, this paper drew up factors as hierarchical structure, centered on FAHP technique, and conducted pre-processing, inputted those factors into triangular fuzzy number fuzzy judgement matrix, and calculated their weights. In this manner, this paper proposed a TESE system, through which an analysis can be conducted by drawing relative importance and priorities of the factors. The proposed system can efficiently evaluate the qualitative technical start-up education service quality factors quantitatively in the diversely changing technical start-up environment in view of the highest result quality (41%), which means performance in the relative importance of major factors. Namely, this paper confirmed that clear decision making can be made through an experiment.

• Journal of the Korean Society for information Management
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• v.31 no.3
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• pp.65-87
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• 2014

Organizational communication is an element of organizational structure formation; it is also a process of achieving organizational goals through the information sharing among the staff members in the organization as a social system. Organizational performance is a multidimensional concept composed of efficiency and effectiveness and satisfaction. Effectiveness implies service quality and the degree of goal achievement. Service quality by using the $LibQUAL+^{TM}$ model can be considered as an objective performance measure for libraries. This study aims to identify the effect of organizational communication in public libraries on service quality as a performance measure using the $LibQUAL+^{TM}$ model through statistical analyses of the results from questionnaire surveys of librarieans and users in 8 public libraries in Seoul metropolitan area. The result says the characteristics of organizational communication(upward, horizontal, downward communication) affects the three elements in the library service quality, such as affect of service, information control and library as place.

• Journal of Korea Society of Industrial Information Systems
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• v.11 no.5
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• pp.67-77
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• 2006

According to increasing activities in the cyberspace, various on-line services through the Internet have been offered, and many recent studies on the Internet services such as instant messenger, game, and portal site have been performed to evaluate quality of these services. However researches on weblog(blog), a personal online journal for general public consumption, have not been performed much yet. Therefore, we have conducted an empirical study on investigating the structural relationships among weblog service quality, satisfaction and loyalty in this study. After reviewing the related literatures, we have suggested a model for evaluating the service quality of weblog, wb-SERVQUAL(weblog-SERVQUAL), by modifying the conventional SERVQUAL model based on characteristics of weblog. Structural Equation Model(SEM) has been used to analyze the structural relationships among service quality of weblog, user satisfaction and customer loyalty. Managerial implications are also suggested for managing the weblog sites in conclusion.

• The Journal of the Korea Contents Association
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• v.14 no.5
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• pp.411-424
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• 2014

This study tries to establish the evaluation standards of the service quality of local cultural festivals in an effort to identify public awareness of those festivals. Also, based on the importance-performance importance-performance analysis on the service quality, this research is aimed at finding ways to enhance service quality and to improve operation plans in more efficient ways for the maximization of visitors' use of festivals. Ultimately, the current study seeks to make a contribution to improving the quality of local cultural festivals. The results of the correspondence t-test analysis of importance and performance revealed that significant differences were found in following items of five factors; 1) in the responsiveness factor, the presence or absence of rest space, facility guide, communication, and installation of public restroom/cleanliness 2) in the certainty factor, food prices and staff members' kindness 3) in the reliability factor, all items including festival pamphlets (to the festival venue), guidance facilities/signposts, hospitality, schedule information, and quick responses 4) in the tangibility factor as well, all items such as the awareness of local culture, benefits, and storytelling 5) in the empathy factor, diversity of events and festival contents.

• The Journal of the Korea institute of electronic communication sciences
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• v.5 no.4
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• pp.379-384
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• 2010

The service quality is one of the most important issue for successful deployment of IPTV services. Currently, a number of parameters have been reported that they have an effect on the quality of IPTV services. However, it is almost impossible to monitor and manage all the parameters in real time. Key parameters, therefore, should be chosen as a service metric for efficient quality management of IPTV services. For this purpose, we implement an environment for monitoring and measuring the quality of IPTV services and try to figure out the effect of each parameter on the quality of IPTV services. In particular, we focus on a parameter called continuous count error (CCE) measured at the level of MPEG transport stream (TS) and show that it has a greater effect on the quality of IPTV services than other parameters.

• Journal of the Korea Convergence Society
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• v.9 no.12
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• pp.239-250
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• 2018

This study focus on analyzing the factors which influence the customer satisfaction of food delivery application and its degree of the influence on the quality satisfaction both with Korean and Chinese customers. For this purpose, the model of hypothetical structure was established through the mobile internet service quality measurement was called as MOBISQUAL. As a result, the Korean customers was confirmed that the fulfillment and playfulness as the subdimension of outcome quality both have a positive effect on customer satisfaction. And the Chinese customer was confirmed that the playfulness of outcome quality, personalization of contextual interaction, design, ease of use and security of servicescape quality affected customer satisfaction positively.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.697-704
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• 2003

컴포넌트 기반 소프트웨어에서는 사용될 컴포넌트의 성능을 확인하는 것이 개발될 소프트웨어의 품질 확보를 위해 중요한 요소라고 할 수 있다. 기존의 컴포넌트 성능 측정 방법은 컴포넌트 모델이나 미들웨어에 종속적이며 그에 따라 소프트웨어의 개발환경이 변경될 경우 추가적인 비용을 필요로 하고, 웹 서비스 등을 이용하여 서비스의 통합이 이루어질 시에 유연하게 적용할 수 없다는 문제점을 가지고 있었다. 본 논문은 이러한 문제점을 개선하기 위한 한 가지 방법으로 미들웨어와 컴포넌트 모델에 종속되지 않는 컴포넌트의 성능 측정 방법을 제안한다. 이러한 방법을 이용하면 동일 기능을 수행하는 컴포넌트들에 대해 성능을 측정 비교할 수 있는 장점이 있다.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.26 no.8A
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• pp.1398-1406
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• 2001

최근 초고속 통신망의 발전과 더불어 망을 통한 멀티미디어 서비스의 개발이 활발히 진행되고 있다. 특히 멀티미디어 서비스의 핵심 요소인 영상서비스에 관련된 많은 개발이 이루어졌다. 이러한 망에서의 영상서비스를 효과적으로 제공하기 위하여, 사용자로부터 요구되는 서비스 품질(QoS : Quality of Service)을 보장하고 관리하는 것이 서비스 제공의 핵심 사항이라 볼 수 있다. 최근 주문형 비디오(VoD : Video on Demand) 서비스와 같은 망을 통한 영상 전송이 실용화되고 있으며, 차세대 영상 압축 방식인 MPEG2 방식을 이용한 전송이 개발되고 있다. 이러한 망을 통한 MPEG2 서비스 시, 종단간의 QoS를 보장해 주기 위한 망 계층과 응용 계층간의 QoS 파라미터 측정과 이를 토대로 한 서비스 제공 및 관리가 필요하다. 본 논문에서는 MPEG2를 이용한 영상 전송 시 종단간의 QoS 측정을 위한 VoD 시스템 및 측정기 개발에 관해 논한다.