• Title/Summary/Keyword: 서비스철학

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A Study on User-Oriented Library Management (이용자지향적 도서관경영에 관한 연구)

  • Chung, Hi-Sun
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.22 no.1
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    • pp.193-210
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    • 2011
  • In this era all successful organizations, whether profit or nonprofit, accept marketing concept as management philosophy and try to maximize consumer satisfaction in order to achieve their own goals. Libraries are no exception. A consumer decision process model is borrowed to explain how library service users act through five stages. Armed with information about library users, library management can be more user-oriented and bring higher user satisfaction. Some measures for effective library management are suggested.

A Servicism Model for A New Democracy (서비스주의 민주주의 모델 연구)

  • Hyunsoo Kim
    • Journal of Service Research and Studies
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    • v.12 no.1
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    • pp.1-24
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    • 2022
  • This study was conducted to derive a new model for popular democracy in the modern society. The problem is exacerbated as the original model of democracy, isonomia, has faded and modern democracy is operated as a democracy in which the masses rule. Democracy is exposing a bigger problem due to the economic inequality caused by the majority rule and the capitalist economic system. Popular democracy, in which all the masses are equally qualified as sovereigns, is a structure in which cunning politicians can easily seize power if the voters are not wise. Isonomia is a system in which free people who solve economic problems on their own and have honesty, courage, dedication, sacrifice and sincerity set laws with the same qualifications, and keep the laws themselves, is a system that depends heavily on the conscience and virtue of free people. Modern popular democracy embodies the absolute equality of the sovereign regardless of economic power, but without the spirit of sacrifice and dedication to the community, those who can win popularity by wrapping themselves up as if they are sacrificial and capable people may seize power. This study presents a service-oriented democracy as a system that can maintain the merits of modern popular democracy while embodying the essence of isonomia. The system was implemented focusing on the qualifications for virtue, such as honesty, courage, sacrifice, integrity, etc., fair to all regardless of wealth. Human imperfections have been supplemented by the use of artificial intelligence. The assumption about the nature of the sovereign and public officials' agents was newly established, and the winner-take-allism problem was solved. This study proved that both the philosophy of Isonomia and the merits of Democracy can be realized through service-oriented democracy based on the common principle of humanity and the philosophy of service. Service-oriented democracy can be called revision democracy.

A Servicism Model on the New Human and Education System (서비스주의 인간 및 교육 연구)

  • Hyunsoo Kim
    • Journal of Service Research and Studies
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    • v.12 no.3
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    • pp.115-133
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    • 2022
  • This study was conducted to design a new human model and education system for the sustainable life of mankind. Human society is facing a crisis. This study presents a comprehensive plan as the final version of the servicism study. Since the problems of human society are all human problems, research was conducted focusing on the new human and education system. Modern society is markedly different from the existing society in terms of time, space, and humanity, and the leading role of individuals is increased due to the increase in literacy, which can lead to breakdown and ground breaking in an instant. As the value of growth and freedom is increasing, technological innovation is accelerating, and industries and enterprises are growing significantly, so new technologies and industries may put human society at great risk. This study comprehensively diagnosed these problems in the current human society. The problems related to human and education were presented in depth while analyzing and synthesizing the problems presented in the existing servicism studies. The necessary and sufficient conditions for a new system to solve the problems raised were derived. And a system that satisfies these conditions was derived and presented. The new system was named servicism human and education system as a system based on the service philosophy. The structure, operation model, and implementation plan of the new system were presented. The basic structure is a human view that recognizes both reason and irrationality, an education system in which intelligence education and virtue education are balanced, and an education system in which human effort and the values of unwieldy nature are respected. A new education system needs to be put into operation along with the improvement of modern ideology and the compensation system for efforts. Since this study presented a macroscopic direction, further studies are needed to further refine this study.

Accepting the Interculural Perspective for Multicultural Services in Public Libraries (공공도서관 다문화서비스를 위한 상호문화 관점의 수용)

  • Park, Seong-Woo
    • Journal of the Korean Society for Library and Information Science
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    • v.49 no.3
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    • pp.371-392
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    • 2015
  • This research attempted to provide new philosophical perspective to be taken in the public libraries as an institution which should support the social inclusion in the multicultural society. As deepening on dichotomous system of culture in modern society, It is referred to the need for an intercultural discourse on mulitcultural services in the public libraries. The process of social Integration suggested by Esser indicated the interactive transformation between actors and society. The conception serves the standard perspective on immigrants. Accordingly, This research analyzed a multicultural program of public libraries based on the classification of policy about immigrants by Castles. And it is based on the intercultural philosophy of Mall, It suggested the roles of public libraries in social integration and the process to support immigrants through the framework by Esser.

An An.0, pproach to the Reorganization of University Libraries in the 21st Century

  • 홍현진;이병목
    • Journal of Korean Library and Information Science Society
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    • v.29
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    • pp.443-464
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    • 1998
  • 21세기를 맞이하여 대학도서관은 정보기술의 도입, 업무내용의 변화, 이용자의 요구변화등 급격하게 변화하는 새로운 환경에 직면해 있다. 본 연구는 한국의 대학도서관 조직구조의 현황에 대한 분석과 함께 다양한 조직이론들과 정보환경의 변화에 기초해서 도서관조직을 활성화시키기위한 개념적인 조직모델을 제시하고자 한다. 한국의 대학도서관은 거의 10년동안 법적인 제약과 조직내외의 환경적인 한계 등으로 인해 전산화시스템의 도입, 도서관부관장의 임명, 그리고 도서관과 컴퓨터 센터와의 통합시도와 같은 약간의 변화외에는 거의 변화가 없었다. 전형적인 한국의 대학도서관은 수서, 기술서비스, 열람과 참고봉사 부문으로 조직되었다. 여기서 수서 기능을 기술서비스의 부문으로 간주한다면, 본 연구의 대상인 대학도서관 114개관 중 95개관(82.5%)이 전통적인 도서관조직의 형태인 기술서비스와 공공서비스 부문으로 조직된 것으로 나타났다. 본 연구에서는 전통적인 도서관조직의 문제점들을 급복할 수 있는 21세기의 개념적인 대학도서관 조직모델로서, 네가지 부문 - 서비스 부문, 서비스지원 부문, 기술지원 부문, 그리고 통합·조정부문-을 대학도서관의 개념적인 기본 구성요소로써 제안하였다. 그러나 모든 도서관의 서비스나 업무과정에 대해 적합한 잉상적인 조직구조는 없으며, 조직의 재조직과정은 도서관의 형태와 목적, 업무과정에 따라 매우 다양하다. 따라서 도서관의 재조직화는 환경의 변화에 따라 끊임없는 과정이 될 것이며, 도서관조직의 성공은 이러한 변화에 적응할 수 있는 개인과 조직의 역량에 달려있다고 하겠다.대한 순서에 있어서 차이가 있다. 4) 도서관에 대한 태도에 있어서 두 집단은 상이한 입장을 보이고 있다. 학자들의 과반수는 중요 정보원으로서 자신의 개인장서를 활용하며, 도서관의 장서 및 그 조직방법에 대해서도 별로 만족하지를 못하고 있다. 반면에, 실무가들은 도서관에 대하여 비교적 만족하며 따라서 도서관에 대한 이용도도 높다. 5) 두 집단 모두 보조인을 적극적으로 활용하지 않으며 사서의 도움을 받는 경우도 극소수에 불과하다. 이러한 조사결과를 기초로 하여 볼 때 법률전문직을 둘러싼 정보환경을 개선하기 위하여는, 인쇄된 일차적 정보자료의 검색방법등을 개선하고, 나아가서는 법령과 판례정보를 위한 효율적인 시스템을 구축하며, 뿐만 아니라 이용자의 요구에 충분히 대처할 수 잇는 도서관으로 변화되는 것이다. 이와 함께 가장 중요한 것은 법과대학과 사법연수원에서 법학 연구방법에 관한 강좌를 개설하여 각종 법률정보원의 활용 내지 도서관 이용방법에 관하여 교육하는 것이다.글을 연구하고, 그 결과에 의존하여서 우리의 실제의 생활에 사용하는 $\boxDr$한국어사전$\boxUl$등을 만드는 과정에서, 어떤 의미에서 실험되었다고 말할 수가 있는 언어과학의 연구의 결과에 의존하여서 수행되는 철학적인 작업이다. 여기에서는 하나의 철학적인 연구의 시작으로 받아들여지는 이 의미분석의 문제를 반성하여 본다. 것이 필요하다고 사료된다.크기에 의존하며, 또한 이러한 영향은 $(Ti_{1-x}AI_{x})N$ 피막에 존재하는 AI의 함량이 높고, 초기에

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A Servicism Model of the New Technology Industry Enterprise System (서비스주의 기술 산업 기업 연구)

  • Hyunsoo Kim
    • Journal of Service Research and Studies
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    • v.12 no.3
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    • pp.1-25
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    • 2022
  • This study was conducted for technology development and industrial and enterprise system design for the sustainable life of mankind. Human society is facing a crisis. As the power of mankind has increased due to the development of nuclear weapons and information and communication technologies, the risk of human society has greatly increased. The value of growth and freedom is increasing due to capitalism and democratic systems, so technological innovation is accelerating, and industries and companies are growing significantly. New technologies and industries can greatly develop human society and put it at risk. This study was conducted with the aim of redesigning technology, industry, and enterprise systems so that humans who live on Earth can be more sustainable for a longer time. It presented a practical alternative for a long-term sustainable human society. It suggested alternatives for what philosophy and methodology should be developed for the whole of humanity and in each individual national society, for developing technologies, fostering industries, and operating corporate systems. First of all, the problems of the technology development system, industrial system, and enterprise system of human society were analyzed. The characteristics and problems were analyzed in terms of sustainability of human society. The necessary and sufficient conditions for an alternative system to solve the raised problems were derived. A system that satisfies these conditions was designed and presented. The alternative system was named as a servicism system as a system based on the service philosophy. The structure, operation model, and implementation plan of the new technology industry enterprise system were presented. In the future, follow-up studies are needed to be concreted at the level of individual countries and human society as a whole.

A Study on the Essence and Tendency of Modern Manager (현대 경영자로서의 본질과 성향 연구)

  • Yeom, Bae-Hoon;Kim, Hyunsoo
    • Journal of Service Research and Studies
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    • v.10 no.3
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    • pp.23-42
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    • 2020
  • This study conceptualized the essence and propensity of modern management in service age, based on philosophy, and developed items to evaluate the conceptualized content. It was carried out as a new study to deepen the study of management philosophy and management theory by the new management framework. In order to establish the philosophical foundation of the modern management, the essence of the modern management was conceptualized based on the fundamental ideas of the East and West, and then an evaluation item was developed to put the essence and propensity of the modern management into practical use through analytical and empirical methods. After analyzing the representative ideas of mankind, it was derived that the Book of Change has the qualification as a philosophical model that can derive the essence of modern management. The Book of Change explains the reasoning of the world in the structure of two opposing parties, such as Taiji or Yin and Yang, and the process of acknowledging the contradictions within each opposing party and overcoming the contradictions through change is the central idea. Because you can see. After conducting a conceptual study, through empirical research, the essence and propensity of a modern manager should be conceptualized. The concept of essence and empirical study of the modern management using the leading role was conducted in two stages. First, a qualitative study using repetitive comparative analysis (CCM), focus group interview (FGI), and text mining was conducted to derive the essential and propensity conceptualization items that modern managers should possess. In addition, a quantitative study using factor analysis to develop sample items and develop measurement items through literature review and FGI was conducted to derive the essential concept of the modern management. Finally, the essence of modern management was derived: learning, preparation, challenge, inclusion, trust, morality, and sacrifice. In the future, it is necessary to conduct empirical research on the effectiveness of the essence of modern management for global and Korean representative companies.

새로운 대학 행정조직의 모형

  • Jeong, Yeong-Su
    • 대학교육
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    • s.79
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    • pp.54-67
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    • 1996
  • 대학의 성격이 변화하고 시대적.역사적 요청이 도전으로 다가오는 이 시점에서 대학개혁을 성공적으로 정착시킬 수 있고, 대학의 목적과 사명을 충실하게 성취할 수 있기 위해서는 종래의 대학 행정조직의 틀로부터 새로운 시대에 적합한 틀로서의 전환적 대학행정조직의 틀이 마련되어야만 한다. 전환적 행정조직의 모형은 일(과업) 중심 조직으로의 전환, 수혜자 우선지원의 서비스 행정 강화, 조직관리의 철학과 실질적 기능 수행의 강조, 능력사회의 전형으로서 제시되는 애드호크러시 지향, 의사결정별 문제중심의 편제기준에 따른 구조화, 자율적 평자체제에 초점을 둔 전문적 기획기능의 강화를 추구한다.

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C-Commerce Architecture

  • 정태성
    • Proceedings of the CALSEC Conference
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    • 2001.02a
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    • pp.1-10
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    • 2001
  • C-Commerce는 기업간 단순거래 (RFQ, Auction,..)의 최적화 뿐 아니라 제품 기획, 설계, 공급망 구축, 생산, 물류, 서비스에 이르는 전체 기업활동에 대하여 총체적 관점의 기업간 협력 체계를 Web 상에서 구축하는 것 C-Commerce는 기업과 고객, 협력 파트너, 공급자와의 전자적 협력 체계 구축을 통하여 참여 기업 모두의 이익을 극대화하고 가상 통합 기업을 실현 C-Commerce는 무한 경쟁시대에 기업들이 상상(Win-Win)하기 위해 기업 내외부의 핵심 역량을 서로 공유하는 경영 철학(중략)

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A Study on Philosophy-based Human Resource Model in the Service Economy Era (철학기반의 서비스경제시대 인재상 연구)

  • Kim, JeaYoung;Kim, Hyunsoo
    • Journal of Service Research and Studies
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    • v.10 no.3
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    • pp.119-138
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    • 2020
  • Unlike the era of manufacturing-oriented industrial economy in the past, the era of service economy has characteristics intangible goods center, knowledge universalization, and expansion of needs, and many things that are of the economy are changing. In the past, the change in the environment was not fast, so even after analyzing the changed environment and deriving the talent needed for the company, it was possible to maintain a talent for the organization for a long time, so it is not proactive to build and apply talent. It became difficult to manage effectively. Therefore, in this paper, we conducted a normative study for deriving a desirable talent model rather than a descriptive human resource model. Human resources image suitable for the modern service economy era, the modern economic society and modern spirit were analyzed and reflected. The model in which the two opposing members of the organization, managers and employees, interact intensely and balance dialectically. A desirable talent in a modern organization must play the role of a manager, and the management and talent models in a modern organization can be said to be connected to each other like the front and back sides of a coin. The philosophy of human resources was presented in five dimensions: human, historical, social, economic, and management. The human resource model from eight factors: mastery, rationality, wisdom, customer orientation, innovation, flexibility, autonomy, collaboration. This study suggested that general talent model may vary depending on the company's type, empirical follow-up studies are needed the talents in each company in the future.