• Title/Summary/Keyword: 서비스만족

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The Effect of Selection Properties on the Customer Satisfaction and Loyalty in Context of Institutional Foodservice - Moderating Effect of Number of Use - (단체급식의 선택속성이 고객만족도와 애호도에 미치는 영향 - 이용횟수의 조절효과 -)

  • Son, Eun-Su;Jung, Mi Wha;Lee, Jong-Ho
    • Culinary science and hospitality research
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    • v.21 no.4
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    • pp.55-71
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    • 2015
  • The purpose of current study is to identify moderator effects of a number of use in terms of the influences of selection properties as perceived by college foodservice. This study was collected 297 survey from college students in Busan and Gyeongnam using the statistics program SPSS (18.0). Result shown that the selection properties of the institutional food service were analyzed with four elements: physical environments, service of worker, diversity of menu, and quality of food. All of the selection properties were found to have significant effects on satisfaction. Although there was no significant effect on the second stage, partial moderating effects were found in the third stage only when the interaction term of physical environments ${\times}$ the number of use is applied. Considering these results, it can be considered that a number of use of foodservice facilities are moderated by physical environments. Therefore, it implies that institutional foodservice operators should improve physical environments including interior, tableware, and cleanliness. In addition, satisfaction and preference were found to be closely related each other, which indicates that preference is improved as satisfaction increases.

The Study on the Self-Esteem, Group Consciousness and Consciousness of Right of People who are Mentally III (정신장애인의 자아존중감과 집단의식이 권리의식에 미치는 영향)

  • Choi, Mal-Ok
    • Korean Journal of Social Welfare
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    • v.56 no.2
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    • pp.145-166
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    • 2004
  • The purpose of this study is to offer information needed in developing mental health service programs which can help mental patients to improve their self-esteem. For that purpose, the difference and the interrelation between mental patients' characteristics, and their self-esteem, group consciousness and consciousness of right were examined. And also, in practice, I observed 374 patients suffering from mental problem, who live in Busan and in Kyeong Nam province. As the result, the several facts which could be got from this theoretical examination and practical observation are as follows: First, it is shown that what is meaningfully related to mental patients' self-esteem are their educational level, the families' monthly earnings, a feeling of satisfaction to family relationship, the time spending together with their friends, or a feeling of satisfaction to their friends Second, it is appeared that there was a significant interaction between group consciousness of mental patients, and whether they have got married and the time spending together with their friends. Third, it is found out that their feeling of satisfaction to family relationship and the time spending together with their friends have meaningful relation to consciousness of right which mental patients have. Finally, speaking of interaction among self-esteem, group consciousness and consciousness of right, it is understood that self-esteem has significant effect of group consciousness, and that group consciousness has confidential effect on consciousness of right.

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The association of physicians' caring attitude with patient satisfaction: an analysis of the national e-survey data

  • Park, Chanhyun;Kim, Namhyo;Shin, Dong Yeong;Feldman, Steven R.;Balkrishnan, Rajesh;Chang, Jongwha
    • Korea Journal of Hospital Management
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    • v.20 no.2
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    • pp.15-27
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    • 2015
  • As patient satisfaction is a crucial component of improved health care outcomes, there is a need to evaluate the relationship between physicians' attitude and patients' satisfaction. The objective of this study is to examine the relationship between patients' satisfaction and physicians' friendly and caring attitudes by using recent physician ratings by patients. Data from a cross-sectional survey using a convenience sampling was utilized to examine the relationship between physicians' attitudes and patients' satisfaction. The independent variable was the physician's attitude, and the dependent variables were patients' satisfaction with the physician and the office setting. A total of 273,994 patients it the US were included. The patients' average (standard deviation, SD) satisfaction with the physician was 78.08 (0.14), and the average (SD) satisfaction with the office setting was 78.62 (0.12) out of 100. Physicians' attitude was a significant predicting factor impacting the patients' satisfaction with the physician and the office setting (p < 0.001). To facilitate patients' satisfaction with healthcare, a continuous effort to develop physicians' ability to communicate in an empathetic manner should be undertaken so that patients perceive their physicians as empathetic.

A Beacon antenna of GPS impact and performance improvement implementation the proposal (중파 안테나의 GPS영향과 성능개선 구현 및 제안)

  • Choi, Yong-Kwon;Jeong, Jin Ho;Lee, Sang Jeong
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2015.10a
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    • pp.279-282
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    • 2015
  • Fisheries development of the basic law pursuant to article 15 (marine safety management, etc.) one of maritime safety and maritime traffic facilities nationwide network of DGPS in accordance with the building maximize infrastructure utilization and country. Source technology has been improving steadily raised for the benefit daegukmin. In particular, look at the type of product for the marine supply medium-wave receiver Performance products that satisfy most of the IMO Advisory. The antenna and receiver are separate structural supply for some integrated model with a very high Rather it is used as a portable receivers for marine positioning cheap integrated model development is needed. Correction of satellite navigation receivers for the current Marine GPS module, medium-wave modules can be developed one low cost Integrated in independent operating environments do not support the model development done look at what the problem is 285kHz ~ 315kHz in DGPS Beacon receiver structure using a medium wave or Beacon The medium-wave antenna and a GPS receiver signal to noise ratio was studied GPS signal attenuation on the DGPS performance looked at each GPS manufacturer medium-wave signal-to-noise ratio and normalized impact by GPS manufacturers noise power ratio per bandwidth for medium-wave GPS signals affect it was implemented to improve performance.

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An Environmental Analysis of Candidate SBAS Reference Station (위성기반 보강시스템 기준국 후보지의 환경 분석)

  • Han, Younghoon;Park, Sul Gee;Lee, Sangheon;Park, Sang Hyun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2016.05a
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    • pp.685-688
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    • 2016
  • SBAS(Satellite Based Augmentation System) broadcasts the correction message based on satellite communication to improve the positioning accuracy of GNSS user. For this reason, SBAS is actively being utilized on navigation part. To apply SBAS to navigation part, it should satisfy not only accuracy but also integrity, continuity, availability, coverage requirements and so on. Since SBAS reference station is the base infrastructure of SBAS, it is the main factor to determine the environment, position, and geometry of reference stations to achieve SBAS service performance. Therefore, a site environmental analysis should be performed prior to the selection of SBAS reference station. In this paper, it performs the environmental analysis of NDGPS(Nationwide Differential GPS) reference station sites on the premise that SBAS reference station will be co-operated in the same site of NDGPS operated by MOF(Ministry of Oceans and Fisheries). The environmental analysis is conducted as carrying out the visibility analysis of GPS satellite and interference analysis. This paper also presents the brief procedures and requirements for site survey of SBAS reference station.

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Security Requirements Analysis on IP Camera via Threat Modeling and Common Criteria (보안위협모델링과 국제공통평가기준을 이용한 IP Camera 보안요구사항 분석)

  • Park, Jisoo;Kim, Seungjoo
    • KIPS Transactions on Computer and Communication Systems
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    • v.6 no.3
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    • pp.121-134
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    • 2017
  • With rapid increasing the development and use of IoT Devices, requirements for safe IoT devices and services such as reliability, security are also increasing. In Security engineering, SDLC (Secure Development Life Cycle) is applied to make the trustworthy system. Secure Development Life Cycle has 4 big steps, Security requirements, Design, Implementation and Operation and each step has own goals and activities. Deriving security requirements, the first step of SDLC, must be accurate and objective because it affect the rest of the SDLC. For accurate and objective security requirements, Threat modeling is used. And the results of the threat modeling can satisfy the completeness of scope of analysis and the traceability of threats. In many countries, academic and IT company, a lot of researches about drawing security requirements systematically are being done. But in domestic, awareness and researches about deriving security requirements systematically are lacking. So in this paper, I described about method and process to drawing security requirements systematically by using threat modeling including DFD, STRIDE, Attack Library and Attack Tree. And also security requirements are described via Common Criteria for delivering objective meaning and broad use of them.

Influences of pH on Heavy Metal Leaching in Water Supply Pipelines (상수도관내 중금속 용출에 대한 수소이온농도의 영향 평가 연구)

  • Lee, Jeongwon;Noh, Yoorae;Park, Joonhong
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.37 no.1
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    • pp.73-82
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    • 2017
  • In Korea, previous certification of water supply infrastructure was mainly focused on economical and physical aspects. Recently, hygienic safety of water supply service has become a sensitive and important issue to our people for evaluating the water quality with growth of economy and education system. According on water quality in 497 Korean water supply facilities, pH values in the supplied water have ranged between 5.8-8.5. However, little is known about metal leachability at the pH conditions observed in the real water supply systems because a fixed pH condition (pH 7.0) has been used in the current standard method, 'Hygienic Safety Testing Method', in water supply. In this work, we examined the effects on heavy metal leachability with pH differences in the water supply pipes which are typically used in Korea. As a result, the amounts of metal leachability were tended to increase when pH levels were decreased. Especially at pH 5.8, Cu leachability from Cu pipes was found to exceed the public health standard level even after applying a normalization factor (NF) given by the current Korea standard method. The Cr and Cu leached from stainless steel pipes, Cd, Pb, Cu, and Zn from Cu-based pipe fittings, and Zn from Zn-based pipe fittings were exceeded the Korean hygienic safety standards while, after applying the NF, concentrations of the leached metals were satisfied with the current Korean standard. The findings from this work provide implications on the needs of reforming the current hygienic safety standard methodology.

A Case Study on Quick Response (QR) Codes and Satisfaction in the Management of Public Records (공공기관 기록물관리에서의 QR코드 도입사례와 이용만족도 연구)

  • Hong, Deok-Yong
    • Journal of Korean Society of Archives and Records Management
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    • v.18 no.3
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    • pp.145-163
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    • 2018
  • The act was designed to identify the introductory cases of the use of quick response (QR) codes in records management by public institutions and propose measures to enhance users' satisfaction with their work. This study looked at the definition of the QR codes and the user services that can be provided by the records depository and reviewed the introduction cases using the codes. The reason QR codes are used by records depositors is that public institutions currently have a single-person system that specializes in records management. With the number of employees and the number of records becoming more extensive, explaining the contents of all tasks accurately as well as other professional contents to employees who lack understanding of the records management life cycle is becoming more difficult. The introductory cases were divided into information on how to register nonelectronic records, information on location and history of important records and administrative museum, and education on standard records management. The research was conducted by dividing the research team's "Records Management Guide" (QR code status) into experimental groups and control groups for officials of the Busan Metropolitan Government. There were significant differences in the level of satisfaction with records management guidance depending on whether or not QR codes were used. When the first and second surveys were compared in December 2017 and March 2018, the results of the first survey averaged 2.94, but the second survey showed high results at 3.75 and was statistically significant. This can be said to be more satisfactory by introducing QR codes than guidance provided by existing type. Although this research examines introductory cases of records management by public institutions using QR codes and user satisfaction, future tasks are to be applied to Records Management System and document production systems so that completion can be improved.

A Study on EAP Introduction & Activation -Focused on the Case of LG Hausys- (EAP의 도입 및 활성화에 관한 연구 -LG하우시스 사례를 중심으로-)

  • Kim, Sung-Gun
    • Journal of Digital Convergence
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    • v.11 no.10
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    • pp.331-340
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    • 2013
  • The recent economic downturn has created new challenges for today's company workers such as increased job instability; layoffs; the need to maintain dual income households and the associated childcare requirements; and other job stresses. These stresses give rise to serious problems for workers and ultimately to organizations. Companies therefore need to pay attention to solving the problem of stress. These days, many companies seek a solution from EAP. EAP aims to support workers through counseling, consulting and coaching services to help them overcome issues which may adversely affect job satisfaction and performance. EAP was introduced in this country ten years ago. Formerly, many companies viewed stress primarily as a personal issue. But now more companies are in a hurry to adopt EAP as a means for individuals to resolve stress. This study draws on the example of EAP use in LG Hausys. The company has adopted EAP under the CEO's strong support. The company has effectively managed EAP services which include professional counseling and the training of internal counselors. This study derives implications for the further implementation of EAP services.

Performance Improvement Scheme based on Proactive Transmission for Reliable Multicast in Wireless LANs (무선 랜에서 신뢰성 있는 멀티캐스트를 위한 능동적 전송 기반의 성능 향상 방법)

  • Kim, Sun-Myeng;Kim, Si-Gwan
    • Journal of the Institute of Electronics Engineers of Korea TC
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    • v.48 no.5
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    • pp.16-24
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    • 2011
  • The IEEE 802.11 wireless LAN (Local Area Network) is widely used for wireless access due to its easy deployment and low cost. Multicast in wireless LANs is very useful for transmitting data to multiple receivers compared to unicast to each receiver. In the IEEE 802.11 wireless LAN, multicast transmissions are unreliable since multicast data packets are transmitted without any feedback from receivers. Recently, various protocols have been proposed to enhance the reliability of multicast transmissions. They still have serious problems in reliability and efficiency due to the excessive control overhead by the use of a large number of control packets in the error recovery process, and due to a large number of retransmissions to satisfy all receivers. In this paper, we propose an effective scheme called PTRM(Proactive Transmission based Reliable Multicast). The proposed scheme uses a block erasure code to generate parity packets and to reduce the impact of independent packet error among receivers. After generating parity packets, the PTRM transmits data packets as many as receivers need to recover error, and then requests feedback from them. The simulation results show that the proposed scheme provides reliable multicast while minimizing the feedback overhead.