• Journal of Advanced Navigation Technology
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• v.13 no.5
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• pp.619-629
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• 2009

This study focuses on assessing the impacts of the internal service quality components at airline call center on the job satisfaction of agent and turnover intention for effective operation, thereby giving suggestions to manages on the design and the operation of call centers. The major finding of this study showed that intangibility, reliability, authority, leadership are found to have a great influence on the job satisfaction and job satisfaction did not influence on turnover intention.

• Proceedings of the Korean Society for Quality Management Conference
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• 2010.04a
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• pp.102-112
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• 2010

소상공인지원센터'는 1999년 개설 이해 2010년 현재 61개 센터(분소 16개 포함)가 운영되고 상담수요도 증가하고 있으나, 동시에 비효율성의 문제도 증가하고 있지만 이에 대한연구는 전무한 상태이다. 이에 동 센타의 핵심역량인 '전문상담사'의 직무만족과 조직몰입에 영향을 미치는 요인을 규명하여, 효율성을 제고한 양질의 상담서비스를 제공함으로서 소상공인 및 예비창업자들의 창업이나 경영성과 향상에 기여함과 동시에, 공공서비스 품질향상 척도로서 활용되기를 기대하며 본 연구를 추진한다.

• The Journal of Korean Association of Computer Education
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• v.20 no.3
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• pp.47-57
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• 2017

The purpose of this study was to design and develop the Mobile Disabilities Family Counseling (MDFC) application as a tool to voluntarily solve problems that disabilities family faces in every day life and investigate the effects of the application. To do so, counseling contents were designed and the MDFC application was developed based on ADDIE, an educational program model. Contents consisted of the results of need analysis of people with disabilities and their family and extracted literature review. The MDFC developed has following distinctive characteristics: 1) people with disabilities and their family can voluntarily participate in the MDFC and solve real problems and intrinsic ones; 2) chatting counseling of the MDFC allows client to choose his/her time and chatting program; 3) the MDFC and confirms client's objective data in mobile counseling by connecting and recommending online psychological tests of counselor. The effectiveness of the MDFC contained high satisfaction rate in contents, counseling procedure, problem solving, manual, recommendation, information gathering and showed high level of counseling access. These results of the study also suggest useful development ideas for future mobile counseling programs.

• Proceedings of the Korean Society of Computer Information Conference
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• 2019.07a
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• pp.205-206
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• 2019

과학영재의 인지적 영역을 발달시키기 위한 연구는 활발하게 진행되었지만, 과학영재가 겪고 있는 사회-정서적 어려움과 어려움을 해결하기 위한 지원 체계에 대한 연구는 부족하다. 과학영재는 낮은 자아존중감으로 인하여 정서적 민감성, 과흥분성, 완벽주의, 실존적 우울감 등 다양한 정서적 어려움을 겪고 있다. 선행연구에서는 과학영재의 정서적 어려움을 지원하기 위해서는 지속적이고 개별화된 상담이 필요하다고 말하였다. 하지만, 시공간적 한계로 인하여 지속적이고 개별화된 상담을 진행하는 데 많은 어려움이 존재한다. 따라서 본 연구에서는 과학영재에게 지속적이고 개별화된 상담을 제공하기 위하여 온라인 상담 시스템을 설계하였다. 온라인 상담 시스템은 과학영재가 내인적 요인에 따른 상담을 신청하면, 상담 전문가가 Peterson과 Moon(2008)의 상담 모형을 기반으로 상담을 지원하도록 설계하였다. 향후 연구에서는 이러한 상담 시스템을 구축 및 실행하여 시스템에 대한 과학영재의 만족도와 자아효능감의 변화를 관찰하고자 한다.

• The Journal of the Korea Contents Association
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• v.12 no.10
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• pp.227-236
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• 2012

This study aims to examine what influence a career exploration group counselling program has on career decision-making self-efficacy and career maturity of female college students. As a result of the study, it was discovered that the career exploration group counselling program had statistically significant influence on goal choice, job information and future plan which are sub-variables of career decision-making self-efficacy while it had no significant influence on problem solving. Also the program had a statistically significant influence on decision, independency, and involvement which are sub-variables of career maturity while it had no significant influence on compromise. Such results show that the career exploration group counselling program had a significant influence on career decision-making self-efficacy and career maturity of the subjects. Therefore, it is suggested that the career exploration group counselling program should be properly developed and provided so that students can choose career which fit for their aptitude and ability. Further, courses for career exploration group counselling program should be provided at universities to help them with career.

• The Journal of the Korea Contents Association
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• v.16 no.3
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• pp.391-402
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• 2016

The purpose of the present study was to investigate the mediating role of expectation about counseling among self-stigma, public stigma and attitude toward seeking counseling. The participants of this study were 327 university students and this research investigated some results by using SPSS 17.0. The major results were as follows: this study reported the negative effects of public stigma and self-stigma on the attitude toward seeking counseling. Self-stigma showed a significant negative correlation with regard to expectation for the counseling, on the other hand, expectations about the social stigma and counseling did not show a significant correlation statistically. And this study verified the expectation about counseling partially mediated the relationship between self-stigma and attitude toward seeking counseling. The findings of this study provided meaning in that particular search was made for variables that mediate the relationship between self-stigma and attitude toward seeking counseling. This study suggested that the stigma of individual acts effects on using real counseling services than emotional issues with each individual. Finally, this paper suggested the needs of development about the counseling and the education program as a special intervention.

• Proceedings of the Korea Contents Association Conference
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• 2010.05a
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• pp.299-301
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• 2010

본 연구의 목적은 가정폭력 문제를 사회적 문제로 인식하고 근본적인 원인을 찾아 합리적인 해결책을 마련 하기위해 한국가정폭력 실태의 심각함과 행위자에 대한 치료프로그램의 필요성을 강조하면서 동시에 한국 가정폭력 가해자 교정상담 프로그램에 대한 만족도에 대한 연구이다. 본 연구를 통하여 가해자 교정상담 프로그램에 대한 불만족 요인을 발견하고 교정상담 프로그램에 적합한 내용을 구성하도록 유도함으로, 교정상담 프로그램을 활용하는 자들의 사용만족도 제고에 기여할 것으로 판단된다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2002.11a
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• pp.632-635
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• 2002

This research is implement of a counselling cases search system for improving the effectiveness of student-counselling through internet with teachers experience which is obtained in school. This system is consisted of manager module and user module. User module can use student-counselling search and input, a bulletin board, reference data etc., and manager module offers manage function for a data and the membership. The counselling cases search system is able to improving in success probability of student-counselling. Because teacher can share easily their remote area they counselling cases through using internet.

• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.457-471
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• 2020

The purpose of this study is to explore the in-depth content of vicarious trauma experience of sexual violence counselors and to develop intervention strategy. To this end, depth interviews were conducted with twelve sexual violence counselors working at the sexual violence counseling site for more than three years. In addition, using the concept mapping method, the content exploration of the experience of vicarious trauma of sexual violence counselors was confirmed, and its conceptual structure was identified. As a result, 60 key sentences regarding the experience of vicarious trauma of sexual violence counselors were extracted. Then, multi-dimensional scale and cluster analysis were conducted after making nineteen appraisal participants who are under the same condition as depth interview participants to categorize and assess key sentences. As a result of analysis, the x-axis of negative perception, psychological and emotional dimension, and the y-axis of personal inner and behavioral dimension appeared, and five clusters emerged: immersion and skepticism about work, experience of emotional assimilation, hypersensitivity to sex, increased vigilance against men, and threat of safety. This provided basic data that could categorize and identify the contents of vicarious trauma of sexual violence counselors experience by sexual violence counselors.

• Journal of Digital Convergence
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• v.15 no.12
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• pp.47-57
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• 2017

The purpose of this study was to investigate the difference of counselor-client's intimacy, empathy, and communication level when cognitive thinking trait between counselor and client is the same or not. For this purpose, 70 peer counselors of the S division conducted counseling training for 10 hours with 6 hours of education and 4 hours of practice. All counseling sessions were preceded by APL cognitive test, divided into two cognitive trait, followed by counseling with the same cognitive trait for two hours, and with a different cognitive for two hours. After each session, questionnaires were conducted. The results of this study showed that intimacy, empathy and communication level were significantly higher in counseling with the same trait as counselors than different. The results of this study are verifying the difference of the cognitive trait of the counselor and the client among the variables of the counselors influencing effect in the counseling process. Suggesting the importance of a counseling plan that takes into account the self-understanding of counselor and the trait of the client. Finally, the points of this study were discussed.