• Journal of Gifted/Talented Education
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• v.23 no.6
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• pp.1035-1054
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• 2013

While the importance of needs and effectiveness of counseling for the gifted and talented has been actively studied, factors that practitioners and researchers have to consider in designing counseling programs less have been studied. The main aim of this study is to establish a foundation of counseling for the gifted and talented research by investigating factors which impede gifted youths' intentions toward counseling and by suggesting structural model which explains the relationships between the factors. The author(s) investigated the effects of parental emphasis on academics, personal emphasis on academics, attitudes toward seeking professional help, surrounding attitudes for consultation on gifted youths' intentions. The result shows that the effects of parental emphasis to academics on gifted youths' intentions toward counseling are mediated by attitudes toward seeking professional help and surrounding attitudes for consultation. Implications, limitations, and future research directions are discussed.

• Journal of Gifted/Talented Education
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• v.22 no.2
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• pp.411-426
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• 2012

The realistic counseling services of the science gifted high schools have been investigated in order to figure out the degree of student's satisfaction. For this purposes, questionnaires regarding the current status of school counseling were administered to 311 science gifted high school students. Data were analysed according to sex and grade level. The research results are as follows. First, gifted students received counseling 1~3times per year and for 30~60 minutes each time. Second, there were significant differences in the motivation of counseling among different grade level students; 1st grade students were counseled more voluntarily than the 2nd and 3rd grade students. Third, there were significant differences in the counseling issues among different grade level students. First grade students were mainly counseled with the issues of school achievement, but 2nd and 3rd grade students were counseled regarding career planning issues. Fourth, in terms of the effects of school counseling, most students perceived "average". Fifth, Students had high counseling needs for career planning. Finally, there were significant differences in the satisfaction of career counseling programs between boys and girls. as well as among different grade levels. Based on the results, students' voluntary involvement and confidence are needed to facilitate school counseling activity. Also, various career counseling programs, especially for the gifted girls, are needed.

• The Journal of the Korea Contents Association
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• v.19 no.3
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• pp.600-614
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• 2019

The purpose of this study was to investigate the cultural factors that complement the counseling by examining the psychological motivation of the young women in their 20s and 30s and the psychological benefits gained from the augural experience, And to suggest a more appropriate and comfortable form of counseling. For this, interview data of participants were analyzed using Consensual Qualitative Research(CQR). As a result of the analysis, the participants were searching for the fortunetellers with intrinsic motivation to get psychological support, experiencing the psychotherapeutic effects obtained from the counseling while filling the psychological needs through the mobs, and gaining alternatives to solve the problems.

• 한국노년학
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• v.37 no.1
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• pp.173-200
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• 2017

This study is designed to verify the actual effect on the prevention of the elderly suicide of the integrated crisis intervention service which has been widely provided across all local communities in Gyeonggi-province focusing on the integrated crisis intervention model developed for the prevention of elderly suicide. The integrated crisis intervention model for the local communities and its manual were developed for the prevention of elderly suicide by integrating the crisis intervention theory which contains local community's integrated system approach and the stress vulnerability theory. For the analysis of the effect, the geriatric depression and suicidal ideation scale was adopted and the data was collected as follows; The data was collected from 258 people in the first preliminary test. Then, it was collected from the secondary test of 184 people after the integrated crisis intervention service was performed for 6 months. The third collection of data was made from 124 people after 2 or 3 years later using the backward tracing method. As for the analysis, the researcher used the R Statistics computing to conduct the test equating, and the vertical scaling between measuring points. Then, the researcher conducted descriptive statistics analysis and univariate analysis of variance, and performed multi-level modeling analysis using Bayesian estimation. As a result of the study, it was found out that the integrated crisis intervention model which has been developed for the elderly suicide prevention has a statistically significant effect on the reduction of elderly suicide in terms of elderly depression and suicide ideation in the follow-up measurement after the implementation of crisis intervention rather than in the first preliminary scores. The integrated crisis intervention model for the prevention of elderly suicide was found to be effective to the extent of 0.56 for the reduction of depression and 0.39 for the reduction of suicidal ideation. However, it was found out in the backward tracing test conducted 2-3 years after the first crisis intervention that the improved values returned to its original state, thus showing that the effect of the intervention is not maintained for long. Multilevel analysis was conducted to find out the factors such as the service type(professional counseling, medication, peer counseling), characteristics of the client (sex, age), the characteristics of the counselor(age, career, major) and the interaction between the characteristics of the counselor and intervention which affect depression and suicidal ideation. It was found that only medication can significantly reduce suicidal ideation and that if the counselor's major is counseling, it significantly further reduces suicidal ideation by interacting with professional counseling. Furthermore, as the characteristics of the suicide prevention experts are found to regulate the intervention effect on elderly suicide prevention in applying integrated crisis intervention model, the primary consideration should be given to the counseling ability of these experts.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.2
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• pp.750-762
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• 2019

The importance of the call center as a contact point for the enterprise is growing. However, call centers have difficulty with their operating agents due to the agents' lack of knowledge and owing to frequent agent turnover due to downturns in the business, which causes deterioration in the quality of customer service. Therefore, through an N-bank call center case study, we developed a system to reduce the burden of keeping up business knowledge and to improve customer service quality. It is a "real-time agent advisor" system that provides agents with answers to customer questions in real time by combining AI technology for speech recognition, natural language processing, and questions & answers for existing call center information systems, such as a private branch exchange (PBX) and computer telephony integration (CTI). As a result of the case study, we confirmed that the speech recognition system for real-time call analysis and the corpus construction method improves the natural speech processing performance of the query response system. Especially with name entity recognition (NER), the accuracy of the corpus learning improved by 31%. Also, after applying the agent advisor system, the positive feedback rate of agents about the answers from the agent advisor was 93.1%, which proved the system is helpful to the agents.

• Annual Conference on Human and Language Technology
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• 2022.10a
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• pp.210-215
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• 2022

최근 전 세계적으로 불안감, 우울증 등을 비롯한 정신 건강 관리에 어려움을 겪고 있다. 특히 COVID-19 팬데믹 사태로 인해 경제적, 사회적으로 고립되는 시간이 길어지면서 정신 건강이 악화되고 있다. 한국의 경우도 심리상담을 받는 비율이 증가하는 등 정신 건강 관리의 수요가 높아지고 있다. 정신 건강 관리를 위한 여러 진입 장벽들을 극복하기 위해 개발된 비대면 심리상담들이 인기를 얻고 있다. 특히, 인공지능 기술과 정신 건강 관리를 결합하려는 시도가 많아지고 있으며, 미국, 중국 등 해외에서는 이미 워봇(Woebot), 유퍼(Youper) 같은 심리상담 챗봇이 상용화되어 서비스 중이다. 그러나 한국에서의 심리상담 챗봇은 아직까지 해외만큼 상용화 단계에 이르지 못했다. 또한, 이러한 챗봇을 구축하기 위한 데이터셋 연구가 부족한 실정이다. 본 논문에서는 익명 심리 플랫폼을 통하여, 심리전문가가 비식별화한 고민과 해당 고민에 대한 전문가 답변을 활용하여 구축한 MICA를 소개한다. 또한, 본 데이터셋을 활용해 딥러닝 기반의 언어 모델을 학습하고 정량적, 정성적 성능 평가를 통해 챗봇의 가능성을 확인하였다.

• Proceedings of the Korea Information Processing Society Conference
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• 2010.11a
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• pp.859-862
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• 2010

정부기관의 대민서비스 제공 관점이 수요자 중심으로 전환되고 대국민 만족도 측면의 중요성이 강조되면서 정부기관 콜센터의 운영 및 서비스에 대한 표준화된 품질 평가에 대한 고려가 필요하게 되었다. 본 논문에서는 정부기관 콜센터 품질 평가 기준을 운영체계 운영서비스 운영성과 관점에서 제시하여, 정부기관 콜센터의 운영효율성 제고, 상담서비스 품질 확보 및 대국민 만족도를 향상하기 위한 평가 프레임워크를 제시하고자 한다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2023.07a
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• pp.371-372
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• 2023

본 논문에서는 대규모 언어 모델(Large Language Models)을 기반으로 한 입학 상담용 챗봇을 설계하였다. 입시 전문 LLM은 Polyglot-ko 5.8B을 베이스 모델로 대학의 입시 관련 데이터를 수집, 가공한 후 데이터 증강을 하여 파인튜닝 하였다. 또한, 모델 성능 향상을 위해 RLHF의 후 공정을 진행하였다. 제안 챗봇은 생성한 입시 LLM을 기반으로 웹브라우저를 통해 접근하여 입시 상담 자동 응답 서비스를 활용할 수 있다.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.11a
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• pp.1092-1093
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• 2023

본 논문에서는 한국무역협회(KITA)의 오픈상담 자료들을 바탕으로, 딥러닝 기술을 이용하여 구현한 해상물류 대화형 챗봇 ShipMate를 제안한다. 챗봇 ShipMate는 KoGPT2를 활용한 답변과 Doc2Vec 기반의 유사 상담사례 추천이 가능하고, 무역상담을 시간제약 없이 진행할 수 있기 때문에, 기존 해상물류 서비스의 접근성을 한층 더 높일 수 있으며 이를 실험을 통해 입증하였다.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.11 no.3
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• pp.209-220
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• 2016

This study was carried out to analyze the effect of psychological burnout, work-family conflict, business-related anxiety on counseling requirement for small business owners. To achieve the research purpose, a survey was executed on small 100 business owners doing business in Chung-nam Province including whole and retail sellers, food and lodging establishments, service providers and manufacturers for five weeks from Jan. 1, 2016 through Jan. 312, 2016. All the questionnaires distributed were used for final analysis using SPSS V22. Study findings are as follows: first, most small business owners were found to have had counseling experience; second, no difference was shown in psychological burnout in terms of general characteristics of survey respondents; third, it is found that small business owners with shorter operation career want more counseling opportunity; fourth, it was analyzed that for any counseling service for small business owners, publicity efforts on the availability of counseling service must be precedented; fifth, it was also analyzed that to support small business owners counseling service should be provided in various areas including inter-psychological elements like emotion, conflict with spouse and children. Such findings may lead to a possible conclusion that counseling service can contribute to the success and survival of small business owners both at home and work place.