• Title/Summary/Keyword: 상담만족

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An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems (콜센터 고객정보시스템의 이용자 만족도 제고를 위한 실증 연구)

  • Cho, Seong-Ho;Park, Kwang-Ho
    • The Journal of Society for e-Business Studies
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    • v.18 no.2
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    • pp.257-277
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    • 2013
  • Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean's Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user's personal and companies through the introduction and use of corporate information systems. The purpose of this study is put on searching for some factors which impact on user satisfaction about the customer information management systems of call center. We did conduct on a survey of 539 people who are working as a call center counseling employees as setting up a structural equation model which reflects previous research on working environment and job satisfaction, and modified DeLone and McLean's information system success model. The results of this study are as follows. First, seven of the eleven hypotheses that three quality of the information systems might be affecting working environment, job satisfaction, user satisfaction were adopted Second, we confirmed that the working environment works as a the partial mediation and the quality of services works as a fully mediation between system/information quality and users' satisfaction. The implications of this study are that it is necessary not only to make a good working environment but also to keep improving it in order to boost the operational performance of information systems in the future.

Care-giver Satisfaction of Language Therapy in Children with a Diagnosis of Autism (자폐 장애 아동 보호자의 언어치료 교육 서비스 만족도에 대한 실태조사)

  • Kim, Jung-Wan
    • The Journal of the Korea Contents Association
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    • v.11 no.3
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    • pp.327-338
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    • 2011
  • This study was conducted to determine the degree of satisfaction and the demand for the current education service of language therapy. We surveyed a total of fifty two nurturers of children who had been diagnosed as autistic. A three-part questionnaire that covered the environment of the therapy institution (7 questions), the programs provided by the Speech-Language Pathologist (7 questions) and the degree of satisfaction and the demand for therapy education (7 questions) was used. The study results showed, in the area of the institution environment for therapy education, that the degree of satisfaction was highest for Social Welfare Center users due to the therapy costs. The level of satisfaction then decreased in the order of private clinic users and general hospital users. However, in the area of education programs provided by Speech-Language Pathologists, it was highest for the users of general hospitals due to the proper contents of the programs and consulting service. The satisfaction level then decreased in the order of private clinic users and Social Welfare Center users. Regarding the level of satisfaction with therapy education and related demand, the degree of satisfaction with language therapy and all therapy education services was generally satisfactory. After the language therapy, the children showed considerable improvement in their living skills (60% of survey respondents) and psychological stability (stress reduction, 30% of the total survey respondents). Regarding the future demand for therapy education, the degree of demand was high for the individual and group language therapy education service. In summary, the results of this study uncovered a number of problems related to services provided by language therapy education institutions and suggested various implications that Speech-Language Pathologists and relevant professionals should endeavor to use so as to enhance the satisfaction level of therapy education for autistic children.

The Influence of Learning Satisfaction and Self-Efficacy on Criticals Thinking of Nursing Students in Non-Face-to-Face Online Lectures (비대면 수업을 경험한 간호대학생의 수업 만족도와 자기효능감이 비판적 사고에 미치는 영향)

  • Kim, So-Myeong
    • Journal of the Korean Applied Science and Technology
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    • v.39 no.4
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    • pp.542-551
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    • 2022
  • The purpose of this study is a descriptive survey research in order to grasp the relationship between learning satisfaction, self-efficacy and critical thinking of nursing students and the influence factors of critical thinking who have experienced non-face-to-face online lectures. Participants were 191 nursing students in G city. Data collection was conducted from May 2 to 30, 2022. Data were collected with structured questionnaires and analyzed using t-test, ANOVA, Pearson's correlation analysis, and multiple regression analysis. As a result of there were positive correlations between the learning satisfaction (r=.20, p=.005) and self-efficacy (r=.61, p<.001) that critical thinking. Factors affecting critical thinking of nursing college students were self-efficacy (𝛽=.66, p<.001), major of interest-very interesting (𝛽=.41, p<.001), learning satisfaction (𝛽=-.31, p<.001), Grade-third (𝛽=.26, p<.001), major of interest-interesting (𝛽=.21, p=.029), Grade-second (𝛽=.16, p<.001) and which explained 60.1% of the variance. Based on the results of this study, in order to promote critical thinking among nursing college students, it is necessary to by grade and the interest of major individual counseling and guidance. Also develop and implement various programs that can improve self-efficacy and class satisfaction.

A study of satisfaction with nutrition counseling service for consumers (영양상담서비스에 대한 소비자의 만족도 조사 연구)

  • Ryu, Eun-Sun;Lee, Song-Mi;Heo, Gye-Yeong
    • Journal of the Korean Dietetic Association
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    • v.2 no.1
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    • pp.62-68
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    • 1996
  • The purposes of this study were to analyze the performance in nutrition counseling service and to develop a desirable methodology for the nutrition counseling. Data were collected through a survey on satisfaction of 221 patients( 111 males and 110 females) in the nutrition counseling service conducted in seven general hospitals of over 450 beds in Seoul. The results are as follows Most(93.9%) of the respondents agreed on the necessity of nutrition counseling and 96.8% of them recognized the importance of the role of a therapeutic diet. The mean satisfaction ratings were 4.34/5.00 in the dietitian's customization, 4.19/5.00 in the overall nutrition counseling service, 3.90/5.00 in the detailed presentation of the menu, and 3.66/5.00 in the explanations of recipes for the food. Total mean satisfaction ratings were 38.57/55.00 for liver disease patients, 40.29/55.00 for hypertensives, 42.54/55.00 for renal disease patients, 43.28/55.00 for gastrointestinal disease patients, and 44.09/55.00 for diabetics.

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Actor and Partner Effects of Couple's Daily Stress and Dyadic Coping on Marital Satisfaction (부부의 일상 스트레스와 공동대처가 결혼만족에 미치는 자기 효과와 상대방 효과)

  • Won, Su Kyung;Seol, Kyoung Ok
    • Journal of Korean Academy of Nursing
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    • v.50 no.6
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    • pp.813-821
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    • 2020
  • Purpose: This study aimed to identify the actor and partner effects of daily stress and dyadic coping on marital satisfaction using the Actor-Partner Interdependence Mediational Model (APIeM). Methods: Participants were 314 couples who met the study's eligibility criteria. Data were collected from March to April 2016 through apartment and cooperative company communities in Seoul. Two APIeMs of positive and negative dyadic coping were analyzed using SPSS 20.0 and Mplus 7.4. All measures were self-administered. Results: Daily stress and positive and negative dyadic coping in both spouses had direct actor effects on their marital satisfaction. Daily stress in both spouses had an indirect actor effect on marital satisfaction through their positive and negative dyadic coping. The husband's daily stress had an indirect partner effect on the wife's marital satisfaction through his positive dyadic coping, while the wife's positive dyadic coping had a direct partner effect on the husband's marital satisfaction. The husband's daily stress had an indirect partner effect on the wife's marital satisfaction through his negative dyadic coping, while the wife's negative dyadic coping had a direct partner effect on the husband's marital satisfaction. Conclusion: Dyadic coping is an effective way to deal with couple's daily hassles as it increase their satisfaction in marriage.

Sigmoid Blending for 2D Virtual Plastic Surgery System Using Variable Warping Mask (가변 워핑 마스크를 이용한 2D 가상 성형 시스템의 시그모이드 블렌딩)

  • Noyoon Kwak
    • Proceedings of the Korea Information Processing Society Conference
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    • 2008.11a
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    • pp.171-174
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    • 2008
  • 컴퓨터 시뮬레이션을 통한 자연스러운 가상 성형은 컴퓨터 그래픽스와 애니메이션 분야의 오래된 연구 주제이다. 본 논문은 2D 가상 성형 시스템 용도의 가변 워핑 마스크를 이용한 시그모이드 블렌딩 방법을 제안함으로써 가상 성형의 품질 만족도와 편의성 및 실용성을 제고함에 그 목적이 있다. 제안된 2D 가상 성형 시스템은 마우스로 스머지 필터를 조작하여 얼굴 구성 요소의 윤곽 형상을 원하는 형태로 변형할 수 있는 직관적인 사용자 인터페이스를 제공한다. 얼굴 구성 요소의 스머징 전후의 윤곽선을 대상으로 다각형 근사화에 기반한 계층적 제어선 매핑을 통해 획득한 제어선 쌍들을 이용하여 반자동 필드 워핑을 수행함으로써 소스 제어선으로부터 목표 제어선까지 점진적으로 변해가는 다수의 중간 프레임들을 생성한다. 또한 이 반자동 필드 워핑을 수행할 시, 성형 부위의 변형을 따라 단계적으로 모양이 변하는 가변 워핑 마스크를 사용함으로써 변형 부위 이외의 얼굴 구성 요소들에 대해서는 왜곡을 최소화하는 지역적 변형 특성을 제고하고, 이렇게 생성된 성형 부위를 가변 모핑 마스크의 경계 영역에서 시그모이드 함수에 기반한 블렌딩을 수행하는 것이 특징이다. 제안된 2D 가상 성형 시스템은 직관적이고 편리한 사용자 인터페이스를 제공할 수 있기 때문에 시간이 적게 소요되고 작업 피로도가 낮아 실용성이 높다. 특히 짧은 시간 내에 성형의와 고객이 만족하는 직관적인 상담을 가능케 하는 것이 장점이다.

Role accomplishment and job satisfaction of hospice nurse (호스피스간호사의 역할수행 정도와 직무만족도)

  • Han, Hyoung-Suk;Choe, Wha-Sook
    • Korean Journal of Hospice Care
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    • v.8 no.1
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    • pp.29-48
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    • 2008
  • Purpose: The purpose of this study was to provide the basic information on the improvement plan by identifying the role accomplishment and job satisfaction of the hospice nurses and analyzing the factors that impact such role accomplishment and job satisfaction. Methods: The data was collected of 189 hospice nurses who have been working more than 6 months in 56 hospice programs registered in Korea Hospice Association and Korean Catholic Hospice Association from October to November, 2007 by structured questionnaire which was developed by Ryu(1979), based on the Riehl's nursing role and the research of Choe(2005) on the role of hospice nurse. Results: The role accomplishment and job satisfaction of the study subject were 3.53 point and 3.39 point, respectively. The roles of hospice nurses were accomplished by the order of advocator, nursing care provider, coordinator (cooperation), educator, quality manager, counsellor, administrator, and researcher. The job satisfaction of the hospice nurses was shown highest in the satisfaction of professional status, followed by the satisfaction of the interaction, satisfaction of the task itself, satisfaction of the administrative aspect, satisfaction of the autonomous, and the lowest in the satisfaction of the pay. The role accomplishment of the subjects according to their socio-demographic and job characteristics was found to have a significant difference by their age, marriage status, academic background, and position. It also has a significant difference by whether they play role of coordinator, whether they took whole responsibility as hospice, working experience as hospice/palliative nurse, and the level of hospice/palliative nursing training(p<.05). In the study of job satisfaction of the subjects according to their socio-demographic and job characteristics, the job satisfaction was found to have a significant difference by the increase of age, the number of duties consisting the hospice team, whether they play role of coordinator, whether they take whole responsibility as hospice, the level of hospice/palliative nursing training, and whether they wish to work for as long as possible(p<.05). The role accomplishment and the job satisfaction of the subjects showed a statistically significant positive correlation. (r=.541, p<.01) Conclusion: Raised saiary will be increased hospice nurse's job satisfaction. And we suggest a repetitive study using the identical tool to the equally extracted subjects with same representativeness of each hospice/palliative institute type. For the expanded role and enhanced professional standard of hospice nurses, we also suggest a study on the improvement plan to enhance the roles of researcher and administrator.

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The Effects of Dysfunctional attitude of College Students on Job-Seeking Anxiety (대학생의 진로정체감이 진로자기조절, 전공만족도에 미치는 영향)

  • Kim, In-Sook;Son, Min-Jeong;Park, Hye-Gyeong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.2
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    • pp.302-312
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    • 2017
  • Korean society believes that graduating from university is essential but even though choosing a career is important because of this social phenomenon, teenagers or the younger generation lack many aspects to choose or take responsibility of their career. Therefore, they are affected by others and this study explores how university students' career identity affects their self-career control and major satisfaction. The subjects of this research were 300 students of M college ranging from freshmen to juniors. The research period was 2015.09.30~10.07. Among the study results, the results of career identity affecting self-career control are career environment setting 18%, career commitment will 27%, planning and examining 18%, career feedback 12%, positive thinking 22% and study shows that career commitment will has a large impact on career identity. Second, the results of how career identity affects major satisfaction revealed that recognition satisfaction, relation satisfaction, and normal satisfaction have a large influence on career decision. This analysis result concludes that a college student's career identity lowers the conflict of choosing a major or job and with a higher satisfaction of their major, can obtain self-confidence of choosing a job, searching for a job, and setting a life goal. Therefore, in order to raise career identity, colleges need to research and develop career guidance programs and career counseling.

The Effects of Nursing Students' Major Satisfaction and Professor-Student Interaction on their Adjustment to University Life (간호대학생의 전공만족도와 교수-학생 상호작용이 대학생활적응에 미치는 영향)

  • Lim, Kyoung-Min;Park, Jung-Hoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.9
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    • pp.195-205
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    • 2018
  • This study was a descriptive investigation of the effects of nursing students' major satisfaction and professor-student interaction on their adjustment to university life. For this investigation, data were collected from July 22 to August 15, 2017. The collection was made through a questionnaire survey of nursing students in their 1st or 2nd year at one of eight colleges or universities located in B Metropolitan City, U Metropolitan City and G City. Participants were informed of the purpose of the study and agreed to participate in it. Of all the questionnaire sheets collected after the survey, those filled in by 205 participants were finally used for analysis here, with those by others excluded because they were considered to have been inappropriately filled out. The findings of this study can be summarized as follows. Nursing students surveyed in the study were significantly different from one another with respect to adjustment to university life depending on grade, health status, interpersonal relationships, desired career, academic achievement and family life level. Moreover, nursing students who had higher satisfaction with their major and more interactions with their professors were likely to adjust better to university life. In addition, regression analysis revealed that the nursing students' satisfaction with their major had the biggest effect on their adjustment to university life. Taken together, the results suggest that nursing students in their 1st or 2nd year of school should continue to be provided with curricular or extracurricular programs designed to improve their major satisfaction and that they should be given opportunities for communication with or counseling from their advisors or other nursing professors from the onset of university life.

The Study of ABEEK Accreditation Assessment Draft Statement in 2006 (2006년 공학교육 프로그램 인증평가 예비논평서 분석 연구)

  • Kang, So-Yeon;Kim, Mee-Kyoung;Kim, Myoung-Lang;Choi, Keum-Jin
    • Journal of Engineering Education Research
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    • v.10 no.1
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    • pp.77-85
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    • 2007
  • Though accreditation demands considerable ongoing effort on the part of the college, about 10 percent of Korean engineering colleges has been accredited for 5years by ABEEK. It is true that engineering accreditation contributed the Korean engineering education to improve. Many engineering colleges which had prepared the engineering accreditation developed the integrating system for the engineering education, and over 50 engineering education research centers which assisted to programs in accreditation were founded. Also the faculty commitment to quality programs and excellence in teaching, continuous counseling for students, portfolio guiding and continuous quality improvement(CQI) etc. were performed for accreditation preparation. The engineering colleges preparing accreditation has made efforts for satisfying accreditation criteria, but it is difficult of modifying education systems which have been maintained by now. In addition, engineering colleges need guideline how to satisfy standards. The purpose of this study is to analyze draft statement of 4 universities which were evaluated in 2006 and to suggest the minimal resources for engineering colleges to prepare accreditation.