• Title/Summary/Keyword: 사회복지서비스 품질

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Impact of Adult College Students' Social Support and Service Quality of University Education on Learning Engagement: Focusing on Medium Effect of Learning Motivation (성인대학생의 사회적지지와 대학교육서비스품질이 학습몰입에 미치는 영향: 학습동기의 매개효과를 중심으로)

  • Jae-Cheol Cho;Jin-Sook Kim
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.2
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    • pp.251-259
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    • 2023
  • This study is prepared to provide fundamental data for constructing learning system to reinforce learning facilitation and improve learning effect for adult college students by testing the medium effect of learning motivation in the relation of social support, service quality of university education, and learning engagement. For this objective, A survey was conducted with 573 adult college students attending 2-to-3-year colleges and universities located in Daegu metropolitan City and Gyeongsangbuk-do. The analyzed research results are as follows. First, learning motivation had partial medium effect in the relation of social support and learning engagement. Second, learning motivation seemed to have complete medium effect in the relation of service quality of university education and learning engagement. The above research results suggest that continuous development and efforts are needed to establish various support systems and improve educational services in order to increase adult college students' immersion in learning.

Recent Research Trends and Implications of the Social Service Supply System (사회서비스 공급체계의 최근의 연구 동향)

  • Seo, Jeong-Min;Kim, Nang-Hee
    • Journal of Digital Convergence
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    • v.14 no.4
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    • pp.55-68
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    • 2016
  • Academic research of the social service delivery system is very limited. This paper checked on the status of research on current social service delivery system in order to explore new research and policy directions. Analysis study consisted of 79 pieces and the framework was divided into dimensional analysis, content analysis and analytical standards. Research on the papers of social service delivery systems showed from the initial stage of the policy discussion to the phase of the individual services. Summarizing the study is as follows. First, This studies confirmed that at this time the quality studies on social service delivery system is needed. Second, this indicates that right now, the government budget of social services and the data relating to social service agencies will be opened to the public for the expansion of social services studies. Third, to expand social services delivery systems research, it showed that social services demand forecasting research such as budget allocation, population characteristics, equality of public service and local information is needed. Finally, since the quality of service is reduced by the oversupply, the discussion of the entry regulations of social service providers is required.

A study on the Efficiency of Community Service Investment Projects Data Envelopment Analysis, DEA-Centered on 8 districts in Daegu (지역사회서비스투자사업 효율성에 관한 연구 자료포락분석(Data Envelopment Analysis, DEA) 대구시 8개구·군을 중심으로)

  • Lee, Won-Seon;Hong, Sang-Uk
    • Industry Promotion Research
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    • v.7 no.2
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    • pp.1-13
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    • 2022
  • This study of purpose is to examine the efficiency through the current status and performance of each institution providing the Daegu community service investment project, and to find a direction for the efficient operation of each institution. In order to promote efficient and effective project promotion by checking the management status that meets the purpose of the local community service investment project, to provide systematic services necessary to consumers, improve quality, and improve the environment, the accurate situation and situation through the efficiency analysis of the service provider organization It is necessary to identify problems, develop programs suitable for regional characteristics, and actively manage services. Specifically, it seeks to provide a more stable and sustainable local community service by measuring efficiency based on information from each institution and comparing and analyzing it among local governments. For this purpose, it is meaningful in analyzing the efficiency of each institution by using the DEA (data envelope analysis) method and presenting the goals and policy implications for efficient operation by comparing them by local government.

Measuring Effects of Senior Programs in Art Muiseums (미술관 시니어 프로그램의 효과 측정 방법 연구)

  • Kwon, Eun Yong
    • Trans-
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    • v.7
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    • pp.49-80
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    • 2019
  • As ageing society rapidly unfolds, it is becoming an even more important issue to secure wellbeing and happiness of senior citizens and the society as a whole. Growing talks on how culture and art positively affect the elderly led to more demands from the public on culture and art institutions to increase their social participations. Art museums too, as an art and cultural institution and a social education entity, are requested to play a bigger role in the effort to tackle the concerns derived from the ageing society. Korean art museums came up with senior programs since 2000, which makes it a relatively recent phenomenon. The consensus on the importance and needs of such programs has been around for a while in our society. However, effect measurement of these programs needs further research and discussion. This thesis examined the effect of senior programs using the Museum Wellbeing Measures Toolkit published in 2013. With the service quality research model, correlations were analyzed among program components, wellbeing effect, participant satisfaction and their willingness to re-enroll in order to produce a practical guidance on how to plan and operate the programs. To measure effect of senior programs and to analyze influencing factors would provide us with important data to prove the social responsibility and benefit art museums offer in our society. At the same time, such researches would contribute to enhancing the quality of current programs run by museums and give methodological suggestions on how to assess and improve senior programs.

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A Study on the Acceptance Factors of the Introduction of a Smart IoT Technology for Well-being Companion Animal (반려동물 웰빙을 위한 스마트 IoT 기술 도입 수용요인에 관한 연구)

  • Kang, Sung Kwang;Kim, Hoontae;Ji, Yong Gu;Lee, Jeongyoung
    • The Journal of Society for e-Business Studies
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    • v.24 no.2
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    • pp.143-163
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    • 2019
  • The purpose of this study is to identify acceptance factors and influencing factors of respondents' adoption of smart IoT technology to companion animal health based on the integrated technology acceptance model. Based on the previous studies, we constructed the hypotheses by defining the technical factors, social factors, control variables, and mediating variables (UTAUT), and set the hypotheses between the independent variables of each factor and the dependent intention. A research model was designed to verify the relationship between variables. We developed questionnaires on the items and verified them through data collected from 494 people. As a result, product design, quality of service, product performance, and quality service of technological factors had a significant effects on performance expectancy and effort expectancy. However, product safety, product function awareness, and product price did not significantly affect performance expectancy and effort expectancy. Social influence had significant effects on cognitive effect, welfare system, and welfare facilities. In conclusion, the comparative analysis of technical factors and social factors showed that social factors have more significant effects on welfare systems and facilities.

The Effect of Use of Senior Center on the Life Satisfaction of the Aged (노인종합복지관 이용이 노후 삶의 만족도에 미치는 영향)

  • Lee, Yoon-sung;Cho, Jong-hyeon
    • Journal of Venture Innovation
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    • v.2 no.1
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    • pp.57-79
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    • 2019
  • We have been experiencing an lengthened life expectancy due to rapid industrialization, economic and medical development. In particular, the elderly population was only 5.1% of the total population in 1900s when the senior centers were established, but 30 years later, the elderly population aged 65 or older reached 6.54 million in 2015 and became 14% in 2017. There is a very meaningful correlation between service quality of the senior welfare center and the life satisfaction of the elderly, where the elderly spend their leisure time on a daily basis. Accordingly, this study tried to identify the desirable conditions that the elderly think and the difference from the desired status and the actual status to identify what information and services should be provided by senior welfare centers. Gwanak Senior Welfare Center has provided senior welfare service for local seniors for 30 years since its establishment and contributed to silver welfare policy establishment based on the accumulated experiences. In the coming era of GDP 30,000 dollars, National Pension era and average life span 100 years, the new creative silver welfare programs should be introduced such as qualitative programs rather than quantitative, programs for caring minorities, complimentary or actual expense programs, creative programs rather than passive ones, and diversity of the subjects. This study would like to present the future direction for the next 30 years.

The Effect of Screen Golf Course Service Quality on Revisit (스크린골프장 서비스품질이 재이용에 미치는 영향)

  • Kuk-Gwen Lee;Seon-Gyeong, Park
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.5
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    • pp.343-348
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    • 2023
  • This study attempted to verify and examine the effect of screen golf course service quality on reuse. A total of 300 copies were distributed, and a total of 247 copies were used for analysis, excluding 53 questionnaires with poor responses or many missing questions. Based on these results, the following implications were derived. First, screen golf course users were mainly used by friends, acquaintances, and social groups, and information was obtained through human and Internet, and empathy and reliability among service quality affected the reuse of screen golf courses. When users experience high-quality services, they have high satisfaction and high service quality, and they can increase the probability of forming loyalty and recommending and promoting them to people around them. However, experiencing poor quality services can disappoint customers and leave negative comments on people around them, which reduces the likelihood of reuse. Therefore, in order to increase the reuse of golf courses, quality management, customer opinions and feedback must be accepted, and problems must be dealt with quickly to improve the quality of services and provide services that satisfy customers. Second, although the types, responsiveness, and certainty of sub-factors of screen golf course service quality were not significant in this study, management strategies should be used to increase survival in the highly competitive screen golf industry and reuse them by providing differentiated services.

A Study on the Value of Dance Education through the Quality of Culture and Arts Education Service (문화예술교육 서비스 품질을 통한 무용교육의 가치에 관한 연구)

  • Lee, Sook-Young
    • Journal of Korea Entertainment Industry Association
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    • v.14 no.3
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    • pp.51-62
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    • 2020
  • The purpose of this study was to verify whether the quality of service provided by culture and arts education has a bearing on the service value of dance education, and to verify the role of the intention of reuse of culture and arts education participants in this relationship. The survey was conducted from October 1, 2019 to December 30, 2019, and a sample was collected from stratified sampling methods for the general public participating in culture and arts education. In order to verify the relationship between the independent variable and the dependent variable, multiple regression analysis was performed, and the role of the parameter in the relationship between the independent variable and the dependent variable was examined using the three-step intermediary regression analysis. The research results are as follows. First, as a result of analyzing the relationship between the sub-factors of service quality and emotional value, it was found that facilities and environmental services had the greatest impact. Second, the results of analyzing the relationship between the sub-factors of service quality and functional value showed that the most significant impact was on facilities and environmental services. Third, as a result of analyzing the relationship between the sub-factors of service quality and social values, it was found that facilities and environmental services had the greatest impact. Fourth, In the relationship between contents and instructor service and service value, the intention to reuse was found to have a full mediating effect. In addition, in the relationship between facility and environmental services and service value, the intention to reuse was found to have a partial mediating effect. Based on the quality of service of culture and arts education, this study suggested a way for dance education to work with the region.

Effectiveness of Evaluation for Visiting Care Service Institution: From the User's Point of View (방문요양서비스 기관 평가의 효과성 : 이용자 관점에서)

  • Cho, Han-Ra
    • Journal of Convergence for Information Technology
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    • v.12 no.5
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    • pp.150-158
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    • 2022
  • The purpose of this study is to confirm the effectiveness of the evaluation of long-term care insurance visiting care service institutions for the elderly from the user's point of view. To this end, data from a survey of 266 users collected through allocation sampling by region(14 cities and counties) in Jeollabuk-do and public data from 47 institutions were combined and analyzed using a multi-layered model. The main research results are as follows. First, among the five evaluation areas, the higher the score in the 'Rights·Responsibility' area, which is to give users a sense of rights and respect users, the higher the service quality and satisfaction. Second, among the five evaluation areas, the 'Rights·Responsibility' area had an effect on loyalty. In addition, it was found that the 'Outcome' area for satisfaction with institutions and employees and changes in users had an effect on loyalty. Third, it was found that 'Institutional Management', 'Environment·Safety', 'Process' did not affect service quality, satisfaction, and loyalty. Based on these results, it is proposed to reorganize the evaluation scale that users can recognize and that is faithful to the purpose.

A Context Awareness System in the Disabled Persons Facilities Based on the USN (USN기반 장애인 시설내 상황인지 시스템)

  • Kim, Chang Gi;Lee, Sang Do;Seo, Jeong Min
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2014.07a
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    • pp.407-410
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    • 2014
  • USN 기술은 센서 네트워크를 이용하여 각종 환경이나 상황정보를 수집하여 분석하고, 이를 이용하여 상황정보를 모니터링하는 시스템에 최적의 기술을 제공한다. 최근 중앙정부를 포함하여 지자체들은 이러한 USN 기술을 이용하여 각종 사회적 안전망을 구축하려는 계획을 갖고 있다. 특히 장애인들이 많은 시간을 보내는 장애인 복지관 등의 관련 시설에 USN 기술을 적용하여 장애인에게 유용한 정보를 제공하고, 서비스의 품질을 높이려는 전략은 매우 필요하나 현실적으로는 예산 등의 문제로 제대로 추진되지 못하고 있는 것이 현실이다. 이에 본 논문에서는 저가의 센서를 이용하여 USN을 구축하고, 이를 상황인식 시스템에 적용하는 시스템을 제안한다.

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