• Journal of Korea Society of Industrial Information Systems
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• v.12 no.5
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• pp.86-97
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• 2007

For continuous growth and diffusion of internet banking, it is important to investigate user resistance factors to internet banking. This study investigates the effects of individual characteristics, characteristics of internet banking and service quality factors on user resistance to internet banking. Individual characteristics include self-efficacy of computer, self-efficacy of internet banking, attitude to change, and innovative attitude. Characteristics of internet banking include relative advantage, compatibility, complexity, and perceived risk. Service quality was classified as 5 dimensions of SERVQUAL. The results of this study showed that self-efficacy of computer, self-efficacy of internet banking, compatibility, responsiveness, complexity, perceived risk, reliability and empathy had a significant effect on user resistance to internet banking.

• The Journal of the Korea Contents Association
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• v.11 no.11
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• pp.364-377
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• 2011

This research aims at investigating the factors determining the success of knowledge management system(KMS) in research organizations. Based on the literature survey and the general framework of IS success model, a new comprehensive model which is customized to the context of KMS is proposed. Some organizational support factors and an individual personality variable that moderates the relationship between predictors and the success factors are also integrated to the new model. A proposed model was tested by the technique of structural equation modeling using survey data from the employees in research organization. The results revealed that KMS quality had the strongest impact on the KMS success measured by perceived usefulness and user satisfaction and KMS use. The moderating effect of an individual personality factor, organization-based self esteem is also founded in the research.

• Journal of Korea Technology Innovation Society
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• v.13 no.1
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• pp.204-230
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• 2010

The accelerating growth in Technology-Based Self-Service (TBSS) today is giving rise to questions about the acceptance of such forms of service delivery by all kinds of consumers. Using the Technology Acceptance Model (TAM) and TBSS quality evaluation model as a theoretical framework, this study investigates the effects of perceived usefulness, perceived easy of use, enjoyment of users acceptance of TBSS and self-monitoring as a individual variable. The results lend support to the hypothesist. Implications for service practitioners as well as directions for future research are discussed.

• Journal of Digital Convergence
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• v.10 no.8
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• pp.135-148
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• 2012

This work is intended to investigate how the factors of enterprise mobile SNS affect user satisfaction and continuous use intention through technology acceptance model proposed by Davis. To achieve the purpose, this researcher explored Information Systems Success model proposed by DeLone & McLean, Technology Acceptance Model proposed by Davis, and Model after Acceptance, and on the basis of the investigation, performed a study. For the data of this work, 9 enterprises, each of which has more than 100 employees and is located in Seoul, were chosen, and a questionnaire survey was conducted on their 276 employees who experienced enterprise mobile SNS. As a data collection tool, a structured self-administered questionnaire was used. For data analysis, SPSS 18.0 and AMOS 18.0 were used for applying Structural Equation modelling. According to the results of this work, three factors of enterprise mobile SNS-systematic factor (system quality, information quality, and service quality), user factor (personal innovation and personal familiarity), social factor (social effects and social interaction)-affected user satisfaction and continuous use intention through perceived availability, perceived easiness, and perceived enjoyment. Also, it was found that the direction of effects matched a theoretical prediction. And, it was revealed that the decision variables and mediating variables significantly affected user satisfaction and continuous use intention. Theoretical and practical meanings were discussed for the study result, and some suggestions were made for the issues of this work and future studies.

• Journal of the Korean Society for information Management
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• v.24 no.3
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• pp.5-19
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• 2007

Organizations are investing in information systems for an ever-increasing number of end-user tasks. Extracting benefit from these investments increasingly depends on supporting effective use or information center and satisfying information center users. Information center is information intensive and the use of advanced technology may support user for delivering an unique capabilities in an organization. Information center represents an important source which seems very well suited for end-users support investigation. This research explores the end-user support factors that correlate with user satisfaction in information center. To exam user satisfaction, information supporting, service reliability, and system capabilities were identified as potential predictors of end-user support satisfaction at information center. Three hypotheses have been tested with the survey or 252 end-users examines 18 potential end-user support factors such as information supporting, service staff attitude, and system capabilities at information center. Service quality gap between perceived Importance and performance for each support factor, is computed. The relationship between these service quality gaps and user satisfaction are tested. This study presents that the level of information supporting, service reliability, and system capabilities are significantly to user satisfaction, and it is influenced by the extent of service quality gap between perceived importance and performance for each support tactor.

• Journal of the Korea Society of Computer and Information
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• v.27 no.9
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• pp.217-224
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• 2022

Based on the success model and Expectation Confirmation model of information system, the concept model of mobile bus payment App users' willingness to continue using is constructed by introducing function quality and interface design quality. A total of 264 valid questionnaires are obtained by issuing online questionnaires, and the model is tested by SmartPLS3.0 software The results show that users' perceptions of information quality, system quality and interface design quality will affect users' perceived usefulness and satisfaction through the scene, and then affect users' willingness to continue to use; Perceived functional quality has a significant impact on perceived usefulness, but has no significant impact on satisfaction. Perceived usefulness has a significant impact on user satisfaction.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1998.03a
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• pp.265-279
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• 1998

전자상거래는 통합적 정보체계 환경아래서 정부, 기업, 개인가넹 이루어지는 생사느 구매, 수소, 재무, 행정, 서비스 등의 상업적인 거래를 의미한다. 본 연구에서는 기업간의 거래인 'Business-to-Business', 기업과 개인간의 거래인 'Business-to-Customer', 그리고 개인과 개인간의 거래인 'Customer-to-Customer'의 거래중에서 인터넷을 통해 기업과 소비자가 상품과 서비스의 매매가 이루어지는 기업과 개인간의 거래인 'Business-to-Customer'거래라는 협의의 전자상거래 개념을 사용하였다. 전자상거래를 활성화하는데 있어서 작용하는 요인들에 관한 연구를 과거의 문헌연구들을 통해 관련요인을 찾아 체계적으로 분류, 정리하엿다. 그리고 이를 토대로 전자상거래 활성화를 위한 가장 기본적이고 중요한 독립변수로서 공급자 측면에서 네가지의 하위 요인(기술, 정보, 제품, 거래)을 가진 '서비스 품질(Service Quality)'과 고객 측면에서 네 가지의 하위 요인(구매습관, 생활양식, 전자상거래에 대한 지각, 인구통계적 요인)을 가진 '사용자 태도(Customer Atttitute)'를 선정함으로써 공급자와 소비자를 연결한 개념적인 모형을 제시하였다. 그리고 이러한 개념적인 서비스 품질가설과 사용자 측면에서 사용자 태도가설을 제시하였다.

• Journal of the Korea Institute of Military Science and Technology
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• v.19 no.2
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• pp.261-271
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• 2016

The need and interest for a successful operation of Information System in the defense industry have increased due to a rapid development in ICT. However, research on adderssing such increased demand has been minimal. This paper introduces a Success Model for IS in the defense field based on literature reviews, and proves the performance of the proposed model. The verification results show that the quality factors of IS have positive influence on perceived usefulness and user satisfaction. The results, as well, imply that perceived usefulness and user satisfaction improves the operational performance of IS. Therefore, this study proves that quality factors of IS increase the operational performance through perceived usefulness and user satisfaction. Through this research, the patterns of information utilization in the defense IS is understood, and the directions for improving the operational performance of IS is presented.

• Knowledge Management Research
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• v.21 no.4
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• pp.175-193
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• 2020

With the proliferation of information technology communication and smart device, the environment where contents are produced and distributed is changing. People can use the contents quickly and easily, and the content industry is attracting attention and creating newly added value by converging with other industries. Accordingly, there is a need for content-related companies to understand the quality of content perceived by users in order to succeed in content, and to use it strategically. Therefore, this study aims to examine the relationship between content quality factors, user satisfaction, and recommendation intention through empirical analysis based on an IS success model. The analysis was conducted using smartPLS3.0 based on a total of 301 survey responses. As a result of the study, it was found that content usefulness, accessible system quality, convenient system quality, service provider trust, and interaction had a significant effect on user's satisfaction. Perceived privacy protection had a significant effect on user satisfaction and recommendation intention. Lastly, it was found that user satisfaction had a significant effect on recommendation intention. The results of this study are expected to provide useful information and therefore content companies can understand about the quality perceived by users.

• 한국HCI학회:학술대회논문집
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• 2009.02a
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• pp.868-875
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• 2009

최근 페이스북 (Facebook), 유투브 (YouTube) 등과 같은 소셜 미디어 서비스가 인기를 얻고 있다. 그러나 기존의 사용자 경험에 대한 이론으로는 사용자간 상호작용에 중점을 둔 소셜 미디어 상의 사용자 경험을 충분히 설명하기에 부족한 면이 있다. 본 연구에서는 경험에 대한 철학적인 고찰을 통해 기존 사용자 경험 개념을 보완하는 개념인 공동경험을 재정의하였다. 촉지적 상호작용을 통해 사용자들간에 향상된 품질의 상호작용이 가능해져, 사용자들의 공동경험 지각이 증가한다는 가설을 검증하기 위해 실험 목적의 소셜 미디어 시스템을 구축하고 그 시스템 상에서 실험을 진행하였다. 실험 결과에 대한 분석과 연구의 의의가 제시되어 있다.