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http://dx.doi.org/10.9766/KIMST.2016.19.2.261

A Study on the Influence of C4I System Quality on Operational Performance : Role of Perceived Usefulness and User Satisfaction  

Jeong, Young Sin (Department of Business Administration Graduate School of SoongSil University)
Park, Jong Woo (Department of Business Administration SoongSil University)
Jo, Dong Hyuk (Project Managemen Center, SoongSil University)
Publication Information
Journal of the Korea Institute of Military Science and Technology / v.19, no.2, 2016 , pp. 261-271 More about this Journal
Abstract
The need and interest for a successful operation of Information System in the defense industry have increased due to a rapid development in ICT. However, research on adderssing such increased demand has been minimal. This paper introduces a Success Model for IS in the defense field based on literature reviews, and proves the performance of the proposed model. The verification results show that the quality factors of IS have positive influence on perceived usefulness and user satisfaction. The results, as well, imply that perceived usefulness and user satisfaction improves the operational performance of IS. Therefore, this study proves that quality factors of IS increase the operational performance through perceived usefulness and user satisfaction. Through this research, the patterns of information utilization in the defense IS is understood, and the directions for improving the operational performance of IS is presented.
Keywords
System Quality Factors; Perceived Usefulness; User Satisfaction; Individual Performance; Organizational Performance;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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