• 한국HCI학회:학술대회논문집
• /
• 2009.02a
• /
• pp.811-817
• /
• 2009

In this paper, we present the results of two studies on Social TV. In one study, meaning and possibility of TV as social media was theoretically studied and based on this meaning, we reviewed existing social TV systems and literatures. By doing this, we could extract the conditions and issues raised by designing Social TV's user experience. Based on our analysis, we could conclude with elements which are (1) channel communication, (2) Co-viewing experience, (3) Interaction Devices and elements, (4) Personalized contents browsing and selecting, (5) Accessibility and usability (6) User interface design.

• Archives of design research
• /
• v.16 no.3
• /
• pp.191-200
• /
• 2003

This paper summarizes the characters of virtual reality contents and its design problems, and suggests user centered approach in design methodology of VR contents. Based on case study of former VR contents design project, I developed a new VR contents design process in experience design perspective. This design process was applied on Tangible Space Initiative project of KIST, which showed positive roles of this design process as a dear communication media between project players, and an active generator of user-centered interaction design.

• Journal of Digital Convergence
• /
• v.17 no.3
• /
• pp.371-377
• /
• 2019

This study is about finding factors affecting user experience satisfaction in Korean local bookstores which are increasing recently. Previous researches are concentrated on the aspect of supplier. However, a study for actual users is needed to help develop bookstore industry. The local bookstores were classified into independent, professional, and complex cultural bookstores. Based on the four realms of an experience by the Experience Economy, this study analyzed the experience factors through questionnaires. As a result of study, the three most significant factors influencing experience satisfaction were identified through regression analysis. It is expected that this study may help develop the local bookstores industry in the future by concentrating on the actual experience of the user and finding out the major experience factors.

• The Journal of the Korea Contents Association
• /
• v.17 no.1
• /
• pp.270-286
• /
• 2017

Managing waiting experience is critical for providing service because waiting is an inevitable experience. We explored the factors which influence the waiting experience of the customers and the experience they face, in order to find out the meaning of waiting experience of the customer. As a result, we investigated a holistic sequence divided into four stages. When the customers wait for the service, perceived time would be increased by Zeigarnik effect. How long the customers feel when waiting is largely affected by a gap between waiting time and the perceived time, rather than the perceived time itself. Furthermore, the customers showed a tendency to have hard time immersing in the media due to considering others. Additionally, we could find that waiting time after giving an order is relatively more important than the waiting time before the order. Based on the results, the service provider should convey a feeling of completion by fitting the end point of the media to the point when the customer receives the service. In addition, high predictability needs to be offered for the customers in order to predict the exact waiting time. Finally, the customers should feel as if they take the initiative during waiting time.

• 한국HCI학회:학술대회논문집
• /
• 2006.02b
• /
• pp.240-245
• /
• 2006

시스템의 복잡도가 증가하고 컨버젼스 제품들이 늘어나면서 기존의 사용자 인터페이스 설계 방법론으로 미래의 사용자 환경을 예측하기엔 한계를 보인다. 또한, 제품 개발 시 관련 부서간 협업의 비중이 늘어난 반면 커뮤니케이션을 통해 얻을 수 있는 효과가 감소하고 있는 실정이다. 본 연구에서는 사용자 경험 설계 방법론으로써 PACT 분석을 응용한 시나리오 기반 디자인(Scenario-Based Design)을 채택하여 디지털 가전제품간의 네트워크 사용 환경에 대한 개념 디자인 방향을 효율적으로 제시하였다. PACT 분석은 People, Activity, Context, Technology 등 4 가지 요소를 시나리오 전개의 중요한 인자로 삼고 있는 방법론으로써 미래 사용 환경에 대한 예측과 체계적인 접근을 가능하게 했다. 또한, 다양한 전공자들로 구성된 관련 부서간의 커뮤니케이션 도구로 활용되어 각 분야의 전문성을 결과물에 반영하기에 효율적이었다. 추후 연구과제로는 본 방법론을 체계화하여 복잡하고 예측하기 어려운 도메인을 위한 사용자 중심의 설계 프로세스를 구성할 예정이다.

• Journal of Digital Convergence
• /
• v.12 no.9
• /
• pp.291-296
• /
• 2014

Most notices on local tax are perceived to be confusing, often leading to a negative feeling towards user due to the complex content and excessive information included in the tax forms. Several local governments have redesigned their notice forms in order to resolve these issues. Therefore I conducted an in-depth analysis of user experiences in regards to the issues posed by the design of the tax notice form so as to offer a basic set of data that can be used to improve the user experience and increase their understanding of the tax form.

• Smart Media Journal
• /
• v.12 no.1
• /
• pp.62-76
• /
• 2023

The design of a museum mobile application's user experience demands an in-depth comprehension of the user experience dimensions and the unique attributes of the user experience elements that users may encounter. This paper through a series of experimental studies and analyses of experiences related to the use of museum mobile applications, derives a user experience framework consisting of four dimensions and 19 elements, which has been verified for feasibility. The study shows that all four dimensions have a positive impact on user satisfaction, but the degree of impact varies. Among them, emotionality of use and ease of use have the greatest impact, while usefulness of use and multiformity of function have relatively less impact. In addition, the user experience of museum mobile application can also positively influence the user's future intention to recommend, continue using, and even the actual visit to the museum.

• Archives of design research
• /
• v.16 no.3
• /
• pp.23-32
• /
• 2003

Web sites are needed to approach the lots of ways that increase the user intuitive play over communicating information nowadays. So the stimulus of tactile sense establish it's importance through active study in other fields and we expect great effect to applicate this tactile sense in web site. This study analyzed both the experience for intuition and the increase of intuitive play in web site and investigated the importance of tactile sense. This user experience through the tactile sense not only communicates between designer and user but has the intuitive play for users. So we analyzed the factors of tactile user experience in web site and considered it's application and then applied these factors in internet shopping mail. After that, we analyzed the users'response in the Internet shopping mall using the tactile user experiences through the research.

• Smart Media Journal
• /
• v.9 no.2
• /
• pp.63-68
• /
• 2020

One of the most important parts of the user experience in mobile device interaction is navigation design. Navigation design plays a key role in enabling users to perform their desired functions and to access the information and content they need by mobile applications. In this process, differences in cultural characteristics and backgrounds of users may affect the navigation design, and thus the user experience may represent a significant difference. This study compared the navigation design of popular mobile shopping applications in China and the United States to examine the differences and analyzed the reasons. Based on this comparison, we proposed that the Chinese preferred rich information, colorful images and various menu styles, while Americans preferred simple designs, layouts and limited types of menu. In addition, two types of mobile shopping application navigation design schemes reflecting cultural characteristics were evaluated to examine the difference of Chinese and American users' preference, and the validity of our study was verified based on the results.

• Journal of Digital Convergence
• /
• v.19 no.12
• /
• pp.389-395
• /
• 2021

This study aims to evaluate the user experience of leading handmade product market service applications, Etsy and idus. A survey about the apps was developed based on Peter Morville's user experience factors. The survey was conducted with eleven users from their 20s to 50s. In addition, problems were discovered through an in-depth interview and the resulting user experience problems were analyzed according to the five levels of Jesse James Garrett's user experience element framework. Our primary results for both apps suggest applying a universally accepted visual interface to improve the user experience, providing brief text to improve readability, avoiding repetitive delivery of similar functions in different information structures, and applying design patterns that are considerate of customers' culture and country. This study provides meaningful data to elevate handmade product platforms into global platforms by analyzing and providing improvements to their shopping experiences.