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http://dx.doi.org/10.14400/JDC.2014.12.9.291

Study and analysis of the user behavior pattern on local tax notices  

Park, Jinhee (Dept. of Media Design, Yong In University)
Publication Information
Journal of Digital Convergence / v.12, no.9, 2014 , pp. 291-296 More about this Journal
Abstract
Most notices on local tax are perceived to be confusing, often leading to a negative feeling towards user due to the complex content and excessive information included in the tax forms. Several local governments have redesigned their notice forms in order to resolve these issues. Therefore I conducted an in-depth analysis of user experiences in regards to the issues posed by the design of the tax notice form so as to offer a basic set of data that can be used to improve the user experience and increase their understanding of the tax form.
Keywords
local tax; tax notice; experience design; service design; behavior pattern;
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  • Reference
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