• The Journal of the Korea Contents Association
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• v.13 no.6
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• pp.438-449
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• 2013

The objectives of the study were to explore the effects of personal factors, organizational factors, and system factors on satisfaction on hospital information system among hospital nurses, and to provide suggestions for improving usability of information system and promoting business efficiency and system satisfaction by evaluating hospital information system. The study sample group consisted of 233 nurses from general hospitals. The collected data were analyzed using the Hierarchical Regression. The results suggested that system quality, information quality, and service quality showed positive and significant effects on hospital nurses' satisfaction. The organizational factors and personal factors were not statistically significant controlling for the system factors. This study was significant in that direct relationships between sub-dimensions of hospital information system and organization's performance, measured in nurses' perceived evaluation were empirically explored. Accordingly, the application of hospital information system could provide a direction for establishing a systematic strategy to improve the work performance of hospital nurses.

• Korea Science and Art Forum
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• v.36
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• pp.391-400
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• 2018

To ensure a user-centered treatment environment, hospital construction needs an approach that is not centered on functional aspects such as efficiency or economic feasibility but on the consideration of needs as reflected in user psychology and behavior. Patients who are physically and psychologically vulnerable experience psychological pressure when they are placed in an unfamiliar environment. Most of existing studies however focus on the evaluation of the physical environment, without paying attention to the psychological or behavioral approach to anxiety and stress that patients may experience in a special environment that a hospital may be to them. This study examines general hospital inpatients to understand the usage of major space available and their satisfaction with privacy. This study provides useful primary information needed for the user-centered design of general hospital for improved patient health and welfare. For the purpose of the study, literature review, site investigation, and survey were conducted. Major functional space and privacy in general hospitals were studied, and the site investigation was performed to identify the plans and their status. Survey was also performed to understand the usage of functional space and satisfaction with such space usage as well as satisfaction with privacy. The findings were as follows: (1) Space usage was rated as average in general. It was found that patients used their rooms and lobby on a daily basis. By age, the usage was highest in the group in their 40s; the usage was relatively lower in the groups in their 30s or younger. (2) Space satisfaction was above average, indicating that patients were fairly satisfied. Satisfaction was highest in the lobby space designed with distinct features. By case, satisfaction was highest in Case B, characterized by its wide horizontal space in the rural settings. (3) Satisfaction with privacy in hospital was average, indicating that the demand for privacy was relatively higher but what patients receive in return was lower than their expectation. It was also found that satisfaction with privacy was a crucial element that affected the overall satisfaction with hospital.

• The Journal of the Korea Contents Association
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• v.12 no.11
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• pp.267-277
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• 2012

This study was to evaluate the effects how to have an influence on activities daily living and quality of life in day hospital program for the stroke patient. 41 experimental groups and 41 control groups in National rehabilitation hospital selected and examined K-ADL, K-IADL and quality of life. The result of this study indicated that experimental group was higher than control group in activity daily living performance and instrumental activity daily living performance. also experimental group was higher than control group all of total items in quality of life. age and economic state of general characteristic had an effect on K-ADL, K-IADL and quality of life and economic state, scholarship, marriage, job, helper had effect on quality of life. pain, social function, mental health, physical role in item of quality of life had effect on K-ADL and limit of physical role had best effect on K-IADL. Consequently we found that it needs to continuous rehabilitation to maintain body function, to prevent secondary disability, to improve social integration and quality of life for stroke patient actually.

• Journal of Digital Convergence
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• v.11 no.2
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• pp.331-339
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• 2013

This study attempts to analyze medical service factors associated with patients' satisfaction, and its difference between inpatients and outpatients in A medium-sized hospital located in rural area. Questionaries have been collected from 411 patients of 96 inpatients and 315 outpatients. The survey was carried out for 4 weeks, from August 20, 2011. The study found that hospital awareness was only factor related to patients' satisfaction in inpatients. In the case of outpatients, several factors were related to patients' satisfaction. They are included qualified health care providers, infirmary accommodations, staff kindness, hospital awareness, and convenient procedure of treatment and admission. Based on the findings, it is desirable to differentiate the strategy in improving patients' satisfaction between patient type; either inpatient or outpatient to being competitive.

• Journal of the Korea Convergence Society
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• v.13 no.1
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• pp.489-498
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• 2022

This study was conducted to identify factors that affect the job satisfaction of nurses at local hub hospital in the COVID-19 situation. Data were collected from 230 nurses working at 4 local hub hospital in C-do through a questionnaire. Using SPSS/WIN statistics 25.0, the data was analyzed by t-test, ANOVA, Pearson Correlation, and Multiple Linear Regression. Factors that were significant to the job satisfaction of nurses at local hub hospital were self-efficacy(t=3.003, p=.003), G local hub hospital(t=2.739, p=.007), and job burden(t=-4.291, p<.001) which showed 44.1% of the explanation. In conclusion, in order to increase job satisfaction of nurses at local hub hospitals in the COVID-19 situation, it is necessary to develop a convergence program that improves self-efficacy, and policy support is needed to lower the job burden.

• Korea Journal of Hospital Management
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• v.27 no.2
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• pp.1-15
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• 2022

Purposes: The purpose of this study is to examine the effects of health service quality and perceived risks of Korean hospitals on the satisfaction and revisit of Kazakhstan's customers. Among two classified groups: health service providers and health service receivers, this study aims to identify the effects of health service receivers in Kazakhstan's health service quality and perceived risks on customer satisfaction. Methodology: Hypotheses were developed upon the explanations on health service quality, perceived risks, customer satisfaction, and revisit, advanced by prior literature. A survey was conducted on the effects of health service receivers in Kazakhstan's health service quality and perceived risks on customer satisfaction and revisit. The proposed hypotheses were confirmed by examining validity and reliability of the collected data, followed by regression analysis. Findings: First, the five dimensions: reliability, responsiveness, assurance, empathy, and tangibles showed a positive correlation between the impacts of health service quality and customer satisfaction of Korean hospitals. Second, the physical risk, social risk, time-loss risk showed a negative correlation. Lastly, the relation between customer satisfaction and revisit showed a positive correlation. Practical Implication: Health service quality and perceived risks were identified to impose significant effects on Kazakhstan customers. The identified results suggest that Korean hospitals should implement management strategies based on the customers' satisfaction factor.

• Journal of Industrial Convergence
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• v.19 no.6
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• pp.131-138
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• 2021

Identifying the factors between nursing work environment and emotional labor to job satisfaction for nurses in public hospitals, 176 nurses who worked at six medical centers in Gyeonggi-do as study subjects were selected. The data was analyzed using descriptive statistics, ANOVA, t-test, post-test Scheffe's test, and multiple regression analysis with SPSS/WIN program(23.0). In the results to identify the factors that influence the job satisfaction, the better the nursing work environment(β=.797, p=.000) and the lower the degree of emotional labor(β=-.089, p=.045), the higher the job satisfaction. Additionally, job satisfaction increased when nurses cared the fewer number of patients. To increase job satisfaction for nurses, the policy should be considered to care fewer patients per a nurse, improve work environment and decrease emotional labor.

• Journal of Venture Innovation
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• v.6 no.4
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• pp.133-151
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• 2023

The purpose of this study is to examine the correlation between medical service quality, customer trust, customer satisfaction and customer loyalty in domestic convalescent hospitals. Participants in this research were individualis who assumed responsibility for being the main caretaker of patients that were in hospitalization The following main results were derived. First, among the quality of medical services, tangibles, realiability, responsiveness, empathy were found to have a significant positive effect on customer trust. Second, among the quality of medical services, tangibles, realiability, responsiveness, assuracne, empathy were found to have a significant positive effect on customer satisfaction. Third, among the quality of medical services, only realiability variable were found to have a significant positive effect on customer loyalty. This result means that customer satisfaction and customer trust plays a mediating role between the medical service quality and loyalty. Fourth, customer trust was found to have a significant positive effect on customer loyalty. Fifth, customer satisfaction was found to have a significant positive effect on customer loyalty.

• Journal of the Korea Convergence Society
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• v.12 no.9
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• pp.73-81
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• 2021

The purpose of this study is to propose a success model for hospital information system(HIS) based on the information system success model proposed by DeLone and McLearn. This study was conducted to examine the relationships among hospital information system quality such as information quality, system quality, and service quality, user satisfaction, individual performance, and hospital performance. The information quality was examined as accuracy and timeliness, the system quality as security and reliability, and the service quality as convenience and playfulness. We collected 209 questionnaires from hospital employees from October to December 2020, analyzed the structural equation model using AMOS 25. According to the analysis results, The information accuracy in the hospital information system had an effect on user satisfaction, but the timeliness did not. System security and reliability affected user satisfaction, but convenience did not. On the other hand, enjoyment had a positive effect on user satisfaction, and user satisfaction was found to have a positive effect on individual and hospital performance. The results of this study will be able to provide meaningful guidelines for researchers and practitioners in healthcare as well as hospital information systems.

• Journal of Preventive Medicine and Public Health
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• v.27 no.2 s.46
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• pp.366-376
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• 1994

Patients' evaluation of hospital care is one of the most important aspects of quality assessment. Survey allows patients to judge sujectively the events that occur during their hospital visit if performed properly. This study describes the result of a research effort to develop outpatient questionnaire that has sufficient validity and reliability to be used to measure patients' perception of satisfaction in Korea and to investigate influencing factors on patients' satisfaction. Self-administered questionnaire was developed for outpatient and the survey was conducted covering 827 outpatients in a tertiary hospital. It was confirmed by factor analysis that patients evaluate several components of ambulatory care distinctly ; hospital environment, administration and ancillary services, and medical care. We found strong evidence of construct validity and internal consistency for the above three dimensions of hospital process. On the contrary, reliability of overall outcome measures was low. It suggests that three items concerning overall outcome measures have some different meanings in patients' perception. Using logistic regression analysis it was found that previous health status, cost evaluation, and improvement in health status have significant influences on the level of patients' overall satisfaction and that patient's sex, experience of previous visit, expectation for improvement, cost evaluation, and improvement in health status are strongly related with intention to recommend hospital. In spite of some limitations the results of this study can be used helpfully as baseline informations for developing self-administered questionnaire and for exploring the influencing factors on patients' satisfaction. Further comprehensive research efforts should be made on the measurement of ambulatory patients' satisfaction and its related factors in current Korean situation.