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http://dx.doi.org/10.15207/JKCS.2021.12.9.073

The Impacts of Convergence Hospital Information System Quality on Satisfaction and Performance  

Noh, Mi-Jin (Department of Managemet Information System, Keimyung University)
Publication Information
Journal of the Korea Convergence Society / v.12, no.9, 2021 , pp. 73-81 More about this Journal
Abstract
The purpose of this study is to propose a success model for hospital information system(HIS) based on the information system success model proposed by DeLone and McLearn. This study was conducted to examine the relationships among hospital information system quality such as information quality, system quality, and service quality, user satisfaction, individual performance, and hospital performance. The information quality was examined as accuracy and timeliness, the system quality as security and reliability, and the service quality as convenience and playfulness. We collected 209 questionnaires from hospital employees from October to December 2020, analyzed the structural equation model using AMOS 25. According to the analysis results, The information accuracy in the hospital information system had an effect on user satisfaction, but the timeliness did not. System security and reliability affected user satisfaction, but convenience did not. On the other hand, enjoyment had a positive effect on user satisfaction, and user satisfaction was found to have a positive effect on individual and hospital performance. The results of this study will be able to provide meaningful guidelines for researchers and practitioners in healthcare as well as hospital information systems.
Keywords
Hospital Information System(HIS); Information Quality; System Quality; Service Quality; Individual Performance; Satisfaction and Performance; Convergence System;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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