• Title/Summary/Keyword: 병원 만족도

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The Effect of Radiological Technologist Job Satisfaction and Job Stress on Organizational Commitment - Focused on the Busan Area - (방사선사의 조직문화 및 리더십, 조직몰입이 조직만족에 미치는 영향 -부산지역을 중심으로-)

  • Kang, Yeon-Hee;Park, Cheolwoo
    • Journal of the Korean Society of Radiology
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    • v.14 no.4
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    • pp.415-424
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    • 2020
  • The purpose of this study was to survey and analyze the effects of job satisfaction and job stress on organizational commitment among radiological technologist working in primary, secondary and tertiary hospitals in Busan. As a result, the scores of job satisfaction and organizational effectiveness of the tertiary hospital were significantly higher (p<0.05). In the group with no turnover experience, the organizational commitment, job satisfaction, and organizational effectiveness scores were significantly higher (p<0.05, p<0.01). Job stress was not statistically significant between variables in the analysis of general characteristics. Hierarchical regression analysis showed that the radiological technologist organizational commitment had the highest impact on job satisfaction (β=0.703, p<0.001). Radiological technologist are important in the diagnosis and radiation therapy of diseases in hospital. Therefore, based on the results of this study, it will be helpful to analyze the relationship between job satisfaction, job stress and organizational commitment of radiological technologist, and to prepare a plan to increase their organizational commitment.

Convergence study on the relationship between happiness, clinical nursing personality and job satisfaction perceived by small and medium hospital nurses (중소병원 간호사가 인식하는 행복감, 임상간호인성 및 직무만족도와의 관계에 관한 융합연구)

  • Han, Su-Jeong;Oh, Jae-Woo
    • Journal of the Korea Convergence Society
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    • v.12 no.1
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    • pp.353-360
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    • 2021
  • This study provides basic data on the development of a program to improve the quality of nursing services and job satisfaction in the clinical field by identifying the relationship between nurses' feelings of happiness, clinical nursing personality and job satisfaction, and identifying factors influencing job satisfaction. The subjects of the study were nurses working in two hospitals located in M City, and the data collection period was from April 27 to May 11, 2020. The collected data were analyzed using SPSS WIN 23.0 program. As a result of analyzing the factors affecting the job satisfaction of the subjects, happiness showed an influence, and the explanatory power was 20.4%. In conclusion, it is necessary to develop concrete and systematic programs that can improve the happiness and job satisfaction of nurses.

Effect of Physical Environment of Hospital on Customer' Satisfaction and Worth of Mouth, Revisit Intention (병원의 물리적 환경이 고객만족과 구전, 재방문 의도에 미치는 영향)

  • Kim, Jin-Sae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.13 no.10
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    • pp.4645-4652
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    • 2012
  • Recently the demand for hospital care increased competition and a variety of new and expansion is a real situation that faced with a situation. These factors, in reality, the importance of the physical environment of the hospital soon for the hospital's survival and development, as well as the native functionality of the hospital to gain the core a competitive edge is being evaluated as a core competence. therefore this study aims to examine the effect of the physical environment of medical institutions on visits in patients satisfaction, worth of mouth and revisit intention. Some useful strategic materials derived from this study could be considerably useful to the managers of medical institutions. The results of this study are summarized as follows. First, the key elements which can decide the quality of the physical environment of medical institutions are accessibility, cleanness and convenience. Second, the perceived physical environment makes a positive influence on visits in patients satisfaction. Third, the more satisfaction the customers can perceive, the higher rises the worth of mouth. Fourth, the more satisfaction the customers can perceive, the higher rises the revisit intention.

The Impact of career plateau on Job satisfaction and turnover intention of Hospital nurses (병원간호사의 경력정체가 직무만족과 이직의도에 미치는 영향)

  • Kim, Yu-Mi;Lee, Jong-Yul;Kang, Hyang-Suk
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.12
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    • pp.459-469
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    • 2016
  • This study was designed to survey the degrees of career plateau, job satisfaction, and turnover intention of hospital nurses, as well as to identify the relationship among them. We surveyed 239 nurses working at five different hospitals in J city and C city. Data collection was conducted between April 1 and April 30, 2016. The data was analyzed using SPSS 23.0. This study shows that the significant factors influencing job satisfaction were content plateau and structural plateau, which account for 55.0% of the variance. It also shows that the significant factors that influence turnover intention were structural plateau, present clinical career, content plateau, and working department, which account for 43.0% of the variance. As such, we identified that a decrease in the content plateau of hospital nurses enhances job satisfaction and that a decrease in structural plateau reduces turnover intention. The results indicate that a systematic managerial strategy for nursing resources should be developed and applied in the nursing field. This strategy should supplement the content plateau by job redesign and job enrichment. In addition, to increase retention of skilled nurses and to achieve superior organizational performance, as well as to contribute to the success of hospital nurses, supplementation of the structural plateau by adopting and applying a career ladder system is important.

Effect on the Internal Organizational Culture Attributes Job Performance and Job Satisfaction in Hospital (병원 내부조직문화속성이 직무수행능력 및 직무만족에 미치는 영향)

  • Kang, Cheon-Kook
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.6
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    • pp.484-492
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    • 2018
  • The purpose of this study was to analyze the effects of internal organizational culture attributes on job performance and job satisfaction. Data collection was conducted from December 8, 2014 to December 20, 2014 through a self-enforced questionnaire at 500 general hospitals in Gyeonggi-do. First, the organizational cultural attributes of hospitals had a statistically significant effect on job performance. Second, organizational cultural attributes had a statistically significant effect on job satisfaction. Third, job performance had a statistically significant effect on job satisfaction. For communication, organizational development and the future of the organization as well as organizational attributes and systems of the organization were shown to increase job performance and job satisfaction, communication with seniors and colleagues, roles, and responsibilities between departments. Organizational culture had more organizational attributes than individual ones, which affects the work and behavior of the organization members. Therefore, in order to survive competition, hospitals require accurate diagnosis of hospital organization culture, maximize effectiveness of organization culture, and a desirable hospital culture. In addition, management should provide employees with a clear mid- to long-term vision to ensure that the objectives of the hospital and the goals they pursue are consistent.

An Influence on Dental Care Satisfaction in College Women of Some Areas (일부지역 여대생의 치과의료 서비스 만족도에 미치는 영향)

  • Lee, Jae-Ra;Han, Ok-Sung;Kim, Seo-Yeon
    • Journal of dental hygiene science
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    • v.15 no.3
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    • pp.301-307
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    • 2015
  • The purpose of this study was to examine factors related to the satisfaction of dental service in college women. This survey was conducted between March 14, 2014 and April 21, 2014 to investigate the influence on dental care satisfaction in college women. Data were obtained from 412 college women of some areas. At the conclusion of this investigation, as for the correlation analysis between variables affecting college women satisfaction, every variables showed significantly positive relation, and the relation between satisfaction of dental hygienist and satisfaction of hospital environment had the strongest positive relation (p<0.01). To increase the satisfaction in dental clinic, it is necessary to provide the continuing education programs for dental service to dental clinic worker.

Exploring Job Stress, Job Satisfaction, and Turnover Intention of Nurses in the Comprehensive Nursing Service (상급종합병원의 간호·간병통합서비스 병동에 근무하는 간호사의 직무스트레스, 직무만족 및 이직의도)

  • Kwak, Sook Hee;Hyun, Sookyung
    • The Journal of the Convergence on Culture Technology
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    • v.5 no.2
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    • pp.23-30
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    • 2019
  • The purpose of this study was to examine job stress, job satisfaction, and turnover intention of the nurses who work at the comprehensive nursing service units in two academic medical institutions that provide healthcare service at the tertiary care level in Korea. A descriptive study was conducted with the nurses by using self-reported questionnaires. We used descriptive statistics to summarize the data and Mann-Whitney U test for group comparison. The mean scores of job stress, job satisfaction, and turnover intention were $89.17{\pm}12.56$, $107.25{\pm}6.85$, $37.19{\pm}4.86$, respectively. Nurses with religion showed more job stress than those without. Nurses with their age below 30 years old had significantly less job satisfaction than those older than 30 years old. Monthly income was significantly associated with turnover intention in our data. The top three sub-category of the job stress were conflict with physicians, patients and their caregivers, and conflicts with others; and those of the job satisfaction were pay and promotion and task requirement. Job stress, job satisfaction, and turnover intention were significantly correlated. In order to reduce turnover intention of nursing professionals in the comprehensive nursing service, job stress related to issues on relationships with patients, their family, health care providers need to be taken into consideration. Policy and administrative support are needed to improve their work environment.

A Study on the Evaluation of the Patient Spatial Satisfaction for the Architectural Planning of the Women's Hospital (여성전문병원 건축계획을 위한 환자공간만족도 평가에 관한 연구)

  • Ju, Jin Hyeung;Park, Jae Seung
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.9 no.1
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    • pp.43-51
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    • 2003
  • The purpose of this study is to find out the design guideline for women's hospital focusing on the patient needs. This study is performed the literature review of the performance evaluation & spatial satisfaction. And then, the spatial characteristics of selected women's hospitals, which were recently built in Korea, were analyzed. This study is suggested in the spatial satisfaction evaluation model in order to the spatial evaluation performance elements of the patient needs. The evaluation model of space efficiency derived from this study is expected to be used for the actual guide to architecture of women's hospitals as substantial materials. Finally, the model is used to for the planning & design for the future women's hospital.

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A Study on the Stressors of Dental Hygienists and Student Hygienists during the Clinical Practice by Medical Center Type (임상실습 시 병원형태별 치과위생사와 실습학생이 경험하게 되는 스트레스 요인에 관한 연구)

  • Jang, Sung-Yeon;Kwon, Soon-Bok;Yang, Seung-Kyeong
    • Journal of dental hygiene science
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    • v.12 no.6
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    • pp.682-688
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    • 2012
  • This study investigates the stressors of dental hygienists and student hygienists during the bedside training by the medical center type. The survey is based on some dental hygienists who are working for dental college hospitals, general hospitals, dental hospitals and dental clinics in Seoul and Gyeonggi area which the Clinical Practice of dental hygienics students is under way in. Included are the students who are studying dental hygienics at Kyungbok University and have taken the bedside training in dental college hospitals, general hospitals, dental hospitals and dental clinics. A statistical analysis shows the following results using SPSS program. By medical center type, dental hygienists described the clinical practice of students as relatively satisfying. It also found that there is a positive correlation between stress zones, and they feel most stressed in the "Role and Activity" zone. Student hygienists felt relatively satisfied with the bedside training, and there is a positive correlation between stress zones except "Practice". It found students, who have taken the bedside training in all types of medical centers except dental clinics, felt most stressed in "Environment". It also found that students who have taken the bedside training in dental clinics felt most stressed in "Role and Activity". In conclusion, most of the dental hygienists are satisfied with students' clinical practice by pattern of hospital. Positive correlation was shown between stress factors. Behavior and attitude and ideal and value are high in stress in college dental hospitals, role and activity and treatment fields are high in stress in dental hospital, and interpersonal relationships are high in stress in dental clinics.

A Study on the Factors Giving Effects to Patient's Satisfaction in the Selection of Implant Operation (임플란트 시술선택에 있어 환자 만족도에 영향을 미치는 요인)

  • Kim, Gi-Ug;Choi, Sung-Mi
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.11 no.11
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    • pp.4354-4359
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    • 2010
  • The study performed questionnaire to the patients receiving implant operation, who visited dental clinics and hospitals(2 hospitals and 5 clinics) from Jul. 1, 2009 to Sep. 12, 2009 in order to study the factors giving effects to patient's satisfaction in the selection of implant. 145 questionnaire papers collected from patients were analyzed with SPSS12.0 program. The result revealed that the satisfaction with implant operation was usually normal when implant was operated because of tooth extraction due to dental caries and periodontal disease and it was usually high when implant was operated because of wound(P<0.05). When considering each cause of tooth extraction, the satisfaction with pronunciation function was usually normal(P<0.001), the satisfaction with functional part including foreign body sense was very low when the cause of operation was periodontal disease(P<0.01). The satisfaction with hospital environment depending on the cause of hospital selection was usually high when hospital was selected because of doctor's fame. It was low when hospital was selected because it was close to home(P<0.001). The satisfaction with the number of hospital visits depending on the number of implanted teeth was usually low when many teeth were implanted(P<0.01). The analysis on the satisfaction with tooth shape and color showed that the satisfaction was high when '1~2' teeth and 'more than 6' teeth were implanted(P<0.05). In order to improve patient's satisfaction with implant, it is necessary to recognize individual's oral status and request correctly. It is determined that proposal of operation period, number of hospital visits, function and expected aesthetic satisfaction degree will contribute to the improvement of mutual reliance between doctor and patient and post-operation satisfaction degree.