• Journal of Korean Clinical Nursing Research
• /
• v.23 no.2
• /
• pp.189-201
• /
• 2017

Purpose: The aim of this study was to develop the nursing management core task and competency matrix for hospital unit managers. The perceived level of importance and performance of identified core competencies by unit managers were also investigated. Methods: Literature review and expert survey identified nursing management core task and competencies. Subsequently, the core task and competency matrix was developed and validated by expert panel. A survey of 196 nurse managers from 3 cities identified perceived importance and performance of core competiences. Results: Thirty-eight nursing management core task and thirty-seven nursing management core competencies were identified comprising five categories; Clinical practice knowledge, Evidence-based practice, Employee development, Strategic planning and Initiative. Based on the core task and competencies, the task and competency matrix for unit managers was developed. In the analysis of importance and performance of core competencies, the mean score of importance ($3.50{\pm}0.30$) was higher than the mean score of performance ($3.03{\pm}0.34$). Conclusion: The development of core task and competencies for unit managers in hospitals provides a guide for the development and evaluation of programs designed to increase competence of unit managers.

• Journal of Digital Convergence
• /
• v.16 no.12
• /
• pp.477-487
• /
• 2018

The purpose of this study was to examine the effects of burnout, verbal abuse experience, and social support on job embeddedness in the Small and Medium Sized Hospital Nurses. The data were collected from 497 nurses by means of self-reported questionnaires on August 23th to October 30th, 2017. The data were analyzed by t-test, ANOVA, Pearson's correlation coefficients and hierarchical multiple regression analysis. The results showed that burnout, verbal abuse experience, social support, and position were identified as the factors affecting the nurse's job embeddedness (Adjusted $R^2=.45$). Therefore, to enhance nurses' job embeddedness, it is necessary to reduce nurse's burnout and increase social supports from supervisor and colleague. Additionally, the nurse leaders should prepare a verbal abuse prevention program for nurses.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2023.01a
• /
• pp.243-246
• /
• 2023

'서비스를 이용하겠다고 예약을 했지만, 취소나 연락 없이 장소에 나타나지 않는 행위'를 가리키는 일명 노쇼(No-Show, 예약부도)가 사회적 문제로 떠오르고 있다. 이는 음식점을 비롯하여 열차, 고속버스, 병원, 미용실 등 예약 시스템이 갖춰진 사회 곳곳에서 발생하여 사회적·경제적 손실을 일으키고 있다. 그리고 이러한 노쇼는 자영업자의 경제적 손실로 직결되어 이들의 생존을 위협하기에 이르렀다. 음식점의 경우 노쇼로 인해 식재료 손실과 함께 해당 테이블에 다른 고객의 예약을 받지 못하는 2차 피해 발생이 가능하다는 점에서 타 업종에 비해 리스크 부담이 상당하다. 본 연구는 기존 식당 예약 웹 어플리케이션의 경제성·편의성·접근성을 취하는 동시에, 예약금 제도를 통해 노쇼의 비중을 줄이고, 노쇼가 발생한 고객 현황을 계측하여 관리할 수 있는 관리자 권한의 기능을 제공해 손실을 최소화하도록 돕는 웹 어플리케이션을 개발하는 것에 목적을 두고 있다.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
• /
• v.15 no.6
• /
• pp.506-514
• /
• 2022

This paper is about developing an intravenous injection management system that can provide nurses with information related to intravenous injection in real-time to compensate for possible instability factors during intravenous injection. The intravenous injection management system consists of an app-based user S/W and a web-based administrator S/W. User S/W is implemented to provide users with the ability to identify patients who need intravenous injection through smartphones, tablet PCs, and nursing PDAs, recognize information codes given to patients, and enter and share treatment contents and treatment items after intravenous injection. As a result of intravenous injection treatment uploaded through the user app, the manager S/W can check the records of intravenous injection treatment items, perform user management functions, emergency notification registration and management functions, and data upload functions. The implemented system has not yet been tested on the EMR system used in the actual hospital. Therefore, through further research, S/W will be optimized and actual environmental application tests will be conducted through cooperation with hospitals.

• Journal of Digital Convergence
• /
• v.13 no.11
• /
• pp.303-311
• /
• 2015

The aim of this study was to identify the effect of organization culture perceived by nurses on the customer orientation. The participants in this were 442 nurses and data were collected from October 1 to 15, 2014. Data was analyzed using SPSS 21.0 programs. The nursing organizational culture positively correlated with nurses' customer orientation. The amount of customer orientation had interrelation with relationship orientated culture, rank orientated and task orientated culture, in charge nurse, and non-shift work as a working type in nursing organizational culture were significant variables which allowed to expect customer orientation. Therefore, hospital managers should put efforts to develop nursing organizational culture filled with internal members in order to improve nurses' customer orientation.

• Journal of Digital Convergence
• /
• v.18 no.1
• /
• pp.147-157
• /
• 2020

The purpose of this study was to investigate the factors influencing the intent to revisit among health screening center customers. The subjects were 195 customers of a health screening center. The intent to revisit was positively correlated with customer satisfaction and word-mouth communication. Multiple regressions showed that customer satisfaction and perceived health status explained 29% of the variance of the intent to revisit. In order to increase the intent to revisit, hospital and nursing managers should strive to improve customer satisfaction. In particular, strategies to arrange explanation of the result consultations, individual health management tailored to customers' needs, and customers-relationship management for continuing relations with the customer should be needed. In addition, it will be needed to expand the roles of nurses who are working in the health screening center from simple heath check or customer reception to active health education and continuous health screening plan after initial one.

• Journal of the Korean Society of Radiology
• /
• v.1 no.3
• /
• pp.23-34
• /
• 2007

To find how much radiation was exposed the patients who visit emergency room, a measurement study was made for radiation amount toward 200 patients selected randomly among visitors to an emergency room in a university hospital from March 16 to 31st, 2006. The results are as follows ; 1. Among the subjects 50 person(25.0%) were transferred from other hospitals, 24 persons(8.3) come after traffic accident, 50 persons for other accident and 76 persons for general medical care. 2. The average frequency of X-ray taking was calculated as 6.4 time per person among transferred patients, 14.5 times per person among patients with traffic accident and 2.6 times per person among general medical care. 3. The radiation exposure amount by kind of X-ray showed 28.9mGyfor general X-ray diagnosis, 84.2mGy for CT scanning and 1.02mGy for other special radiation study. 4. Average radiation exposure amount was calculated as 24.6mGy by transferred patients, 55.2mGy by patients with traffic accident, 17.1mGy by patients with other accidents and 17.0mGy by general patients. 5. Through the comparison of radiation exposure amount among to subject with maximum allowance threshold by International Commission on X-ray Radium Protection, transferred patients exceeded 6 times than allowance in whole body except extremities and joints, blood forming organ, reproductive system, vitreous body of eye, bone, thyroid gland, skin and etc, Patient suffered from traffic accidents were exposed 10 times more than allowance. In conclusion, the radiation exposure amount during X-rat diagnosis re too much and exceeded allowance standard by International Commission on X-ray Radium Protection. So further study and preventive measure to decrease radiation exposure by patients who visit emergency room.

• The Korean Journal of Nuclear Medicine Technology
• /
• v.15 no.1
• /
• pp.106-112
• /
• 2011

Purpose: Until now, the process was improved by the needs of experimenters personally. But recently, suggestion system in hospital has been activated in various ways. So the department of nuclear medicine laboratory is also aware of the need of operation improvement using suggestion system. It is intend to assist in the development by sharing excellent suggestion cases with other hospitals. Material & Method: A total of 124 suggestion cases from January 2007 to March 2010 were analyzed. Suggestion cases were divided into customer satisfaction, cost reduction, improved testing methods, equipment, environmental improvement, and computational system. Result: Suggestion cases of environmental improvement and computational system were accounted for 26.6% as 33 cases, respectively. Suggestion for customer satisfaction is 25.8% as 32 in a total of 124 cases. Conclusion: Activation of the awareness of operation improvement is induced by suggestion system. By securing system of operation improvement, employees' ideas can lead to the production and systematization. Furthermore, it enhances hospital competitiveness and promotes the development of the hospital.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.20 no.7
• /
• pp.414-422
• /
• 2019

The purpose of this study was to explore the predictors of turnover intention among nurses working in general hospitals. The subjects were 181 nurses who worked in two general hospitals in Gyeonggi-do, Korea. Data were collected from June to November 2018, and analyzed by descriptive statistics, Independent t-test, One-way ANOVA, Pearson's correlation coefficients, and Stepwise multiple regression analysis, using SPSS/WIN 21.0. The main findings of this were as follows. The mean scores for the nursing work environment, professional self-concept, job satisfaction and turnover intention were $2.43{\pm}0.38$, $2.60{\pm}0.25$, $2.59{\pm}0.29$ and $3.43{\pm}0.72$ points. Turnover intention is negatively correlated with the nursing work environment (r=-.43, p<.001) and job satisfaction (r=-.46, p<.001). Factors influencing turnover intention were job satisfaction(${\beta}=-.47$, p<.001), nursing work environment(${\beta}=.32$, p<.001), professional self-concept(${\beta}=.20$, p<.001), and total length of a clinical career(${\beta}=-.15$, p<.05) showing an explanatory power of 38%. Since various variables influence the turnover intention of nurses, it is necessary to improve the nursing environment in the medical field rather than the strategy to increase the number of simple nurses. In the university, education for establishing through introductory nursing specialty is needed.

• Journal of Korean Academy of Nursing
• /
• v.42 no.1
• /
• pp.9-18
• /
• 2012

Purpose: The purpose of this study was to test the turnover intention model for chief nurse officers in general hospitals. The variables for the study included job stress, social support, job satisfaction, and organization commitment. Methods: A predictive, non-experimental design was used with a sample of 144 chief nurse officers from 144 general hospitals. Data were collected using self-administered questionnaires and analyzed using SPSS, AMOS program. Results: The overall fitness of the hypothetical model to the data was good (${\chi}^2$=16.80, p=.052, GFI=.96, AGFI=.90, NFI=.97, CFI=.99). Job stress, social support, job satisfaction, and organization commitment explained 59.0% of the variance in turnover intention by chief nurse officers. Both organization commitment and social support directly influenced turnover intention for chief nurse officers, and job stress and job satisfaction indirectly influenced turnover intention. Conclusion: The results imply that chief nurse officers in hospitals need social support and management of job stress to increase job satisfaction and organization commitment, and lower turnover intention.