• Title/Summary/Keyword: 민원서비스

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Real-time Complaint Handling Service Interworking with SNS for Multifamily Housing Management (다가구주택 관리를 위한 SNS 연동 실시간 민원 처리 서비스)

  • Ryu, Dae-Hyun;Choi, Tae-Wan
    • The Journal of the Korea institute of electronic communication sciences
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    • v.10 no.12
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    • pp.1381-1388
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    • 2015
  • The smartwork is future-oriented working environment that allows us to engage in work anytime, anywhere conveniently and efficiently by utilizing information and communication technologies in a variety of locations and mobile environments. We proposed a smartwork platform to support the efficient housing management for small housing management companies. Our systems interwork in real time with smart mobile devices and SNS to support high quality housing service for tenants and rental operators. In this paper, we describe real-time complaint handling service using SNS which is a part of smartwork platform for the efficient housing management.

Development of IoT-based App Service for Non-face-to-face Management of Library Reading Rooms (도서관 열람실의 비대면 관리를 위한 사물인터넷(IoT) 기반 앱 서비스 개발)

  • Hong-hyeon Choi;Seung-hoon Lee;Jeong-du Lee;Jin Yu;Seong-hoon Jeong;Joon-hwan Shim
    • Journal of Advanced Navigation Technology
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    • v.25 no.6
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    • pp.562-568
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    • 2021
  • Seat reservations and civil complaints in the library reading room have been done face-to-face by managers, and efficient management has been difficult. In addition, there is a problem that it is difficult to take action in the event of a civil complaint due to user inconvenience, such as a noise problem between users in the reading room. In this study, an online reservation system was developed for efficient management of seats in the library reading room so that it could be serviced non-face-to-face. In addition, when using the library reading room, it is possible to apply for non-face-to-face civil complaints when complaints occur due to noise problems between users, loss of belongings, and snoring during the user's sleep. Managers can smoothly manage library reading rooms through non-face-to-face inconvenience reports. It is possible to increase the satisfaction of using the library by resolving the inconvenience of users. The developed service app allows seat reservations and anonymous inconvenience reports. The administrator can check the received inconvenience report and warn the user of the seat with an IoT sensor-based LED. When corrective action is completed, the result of the action may be fed back to the reporter.

Design of the ACCESS (Address Certification Co-opErating SyStem) in Financial Institution (금융기관의 주소인증공동이용시스템 설계)

  • Park, Min-Gab;Jeon, Min-Ho;Yang, Hae-Sool
    • Proceedings of the Korea Information Processing Society Conference
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    • 2005.05a
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    • pp.663-666
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    • 2005
  • 은행, 저축은행, 신용정보회사 등 금융기관에서는 채권관리 및 회수, 각종 우편물 발송 등의 업무처리를 위해 채무자 또는 고객의 최종 주소의 파악이 필요하다. 주소 파악을 위한 업무프로세스는 금융기관 직원이 채무자와 사실 관계를 증명하는 서류를 작성하고, 행정기관에 직접 방문하여 민원서류를 발급 받는 등 Off-line으로 이루어지고 있다. 이러한 민원서류 발급 업무량은 경제상황의 악화와 그에 따른 신용불량자의 대거 발생 등으로 인해 지속적으로 증대되고 있다. 따라서 행정전산망과 금융전산망을 서로 연결하여 신속하게 정보를 파악할 수 있도록 하는 주소 인증공동이용시스템(ACCESS, Address Certification Co-opErating SyStem)을 구축하는 것이 필요한 실정이다. 이에 본 연구에서는 ACCESS를 구축을 위한 설계를 통하여, 행정기관 민원서류 발급업무 담당자, 금융기관 해당업무 종사자 등의 업무를 대폭 줄임으로서 산업생산성을 제고 하는 방안을 제시하고자 한다. 또한 향후 행정전산망과 금융전산망의 연결체계에서 새롭게 구축될 다양한 정보서비스의 유형을 처리 할 수 있는 기반을 마련하여, 효율적인 정보의 공유와 유통 및 이를 통한 시너지효과를 창출하고, 정보자원의 활용 및 가치를 극대화하고자 한다.

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발명계 소식

  • (사)한국여성발명협회
    • The Inventors News
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    • no.37
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    • pp.3-4
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    • 2005
  • 대한민국 학생발명 전시회 통해 학생 발명품 선보여 - 발명진흥법 개정안, 상생의 법안으로 거듭난다 - NHN과 특허청, 특허 검색 서비스 제휴 - 간편해진 등록세, 수수료 납부로 민원 불편 해소 - `삼순이, 삼식이` 딴 상표 출원 늘어 - 노래방 관련 특허출원 활발 - 음식점 창업 성공에도 `특허 바람` - 한국특허정보원 창립 10주년 기념식 개최 - 반도체 설계 공모전 대상 훈격, `대통령상`으로 격상 - 특허청, 재난복구센터 개통으로 출원시스템 구축 완료

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시.도 회장 인터뷰 - 찾아가는 민원 서비스 등 회원사 지원 프로그램 강화 - 울산.경남도회 김재홍 회장

  • 대한설비건설협회
    • 월간 기계설비
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    • s.257
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    • pp.37-39
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    • 2011
  • 제8대 시 도회장이 새롭게 구성됨에 따라 전국 시 도회는 시 도회장을 중심으로 본격적인 활동에 들어갔다. 본지는 향후 3년간 시 도회를 이끌어갈 전국 시 도 회장으로부터 사업계획을 들어 보는 자리를 마련했다. 이번호에는 회원사의 적극적인 지지로 3차에 걸쳐 회장을 역임하고 있는 김재홍 울산 경남도회 회장을 만나보았다.

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가상 시험장의 개념과 사례

  • Han, Seung-Hun;Song, Sang-Seop
    • Defense and Technology
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    • no.3 s.229
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    • pp.42-53
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    • 1998
  • 가상시험장은 양질의 시험 서비스를 보다 적은 비용으로 신속하게 제공하면서 실제 시험시에 발생할 수 있는 새로운 시험공간의 확보, 안전문제, 오염방지, 민원등에 효과적으로 대처할 수 있는 기술로 판단된다. 가상시험장의 효용가치는 가상시험 결과와 실제시험 결과의 근접성에 의해 결정되므로 모델링과 시뮬레이션 기술 개발과 더불어 Ground Truth Data의 축적이 선행되어야 성공적인 가상시험장 구축을 기대할 수 있다.

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Study on Improvement in Operation and Management of Ultra-light flying device Civil Complaints Management System for Ultralight Aircraft (초경량비행장치의 민원처리시스템 운용 및 관리 효율성 개선을 위한 연구)

  • Seok, Geum-chan;Jang, Moon-su;Ryu, Yeon-seung
    • Journal of the Korea Convergence Society
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    • v.11 no.1
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    • pp.237-246
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    • 2020
  • The background of the research is the following: As a result of ultra-light flying device industry development, the utilization of drones and their efficiency have been increasing. However, problems regarding flight permission·approval procedure have not been improved, resulting in increased number of civil complaints. Thus, the purpose of this research is to minimize such civil petition according to the required standards of the two government organizations through enhancing the procedure for managing and employing the system. The research methods entail pinpointing the problems by analysing ultra-light flying device related literature review and by holding focus-interviews with field experts, thereby verifying and providing improved solutions. Under (MLIT) Ministry of Land, Infrastructure and Transport supervision and in accordance with aviation security law, the research provides various updated functions such as improved civil petition processing system's employment and management system, flight approval, integration of names, process, format regarding aviation photographing approval, tool buttons such as the 'Main' button in the system's homepage. This research has the following expected effects : Firstly in the law and regulations section, the clear distinction in the missions and roles of each organization enhances cooperations in tackling civil petition. Secondly the integration of civil petition process reduces time and improves efficiency. And lastly, the improvement of supplementary tools for the public is expected to minimize civil petitions. Future research needs to be conducted under the supervision of the Ministry of National Defense(MND). Factors such as systematic infrastructure for flight photography approval, related unit's reorganization following the defense reform 2.0, and guaranteed conditions for field security action units need to be ameliorated.

Inno-NET (종합기업서비스정보망)

  • 이태석;신기정;박찬진
    • Proceedings of the CALSEC Conference
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    • 2000.08a
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    • pp.335-359
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    • 2000
  • ◆ 기술 중심의 지식집약형 중소ㆍ벤처기업이 경제발전을 주도 ◆ 기업지원 기능의 부처, 기관별 분산 및 서비스 일관성 부족 →기업활동에 필요한 정보획득 및 애로사항 해소의 어려움 ◆ 창업, 자금 등 기업활동에 필요한 정보의 적시공급 및 기업애로사항을 신속히 해결 할 수 있는 종합기업서비스정보망 구축ㆍ운영 필요 : '97. 3월 대통령 주재 경제장관회의 보고 ◆ 종합기업서비스센터(산자부 중소기업정책반) 설치ㆍ운영 Inno-NET 구축사업 착수('97년 8월 1일 시범서비스 개시) - 1차 1998. 7. 1 - 1999. 6. 30, - 2차 1999. 7. 1 - 2000. 6. 30 ◆ 기업의 애로를 효율적으로 해소할 수 있도록 정부 및 관련 공공기관들을 상호 연계한 현장밀착형 양방향서비스정보망 구축(기업정보제공+종합안내정보+민원 및 애로상담 기능+지역기술정보) ◆ 체계화된 범국가적ㆍ지역별 종합기업지원 정보 서비스 체제 구축 ◆ 지방업체의 기술경쟁력 제고를 위한 지역별 산업기술정보 DB 및 기업지원 전문정보 DB 구축 ◆ EIP(Enterprise Information Portal) 정보제공 및 애로해소를 위한 종합적이고 전문적인 기업지원 포탈시스템 구축(중소벤처기업지원 나침반-HUB 기능)(중략)

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A Study on Policy Acceptance Intention to Use Artificial Intelligence-Based Public Services: Focusing on the Influence of Individual Perception & Digital Literacy Level (인공지능 기반 공공서비스 정책수용 의도에 관한 연구: 개인의 인식과 디지털 리터러시 수준이 미치는 영향을 중심으로)

  • Jang, Changki;Sung, WookJoon
    • Informatization Policy
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    • v.29 no.1
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    • pp.60-83
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    • 2022
  • The purpose of this study is to empirically analyze the effect of individual perception of artificial intelligence and the level of digital literacy on the acceptance of artificial intelligence-based public services. For empirical analysis, a research model was set up based on the technology acceptance model and planned behavior theory using survey data of 2017 and analyzed through structural equations. To summarize the results of the analysis, firstly, the positive perception of individuals about artificial intelligence technology plays a role in reinforcing attitudes toward benefits and reducing concerns about public service in which artificial intelligence technology has been introduced. Secondly, the level of digital literacy reinforces both benefits and concerns about artificial intelligence technology, but it was found that the intention to use public services was reinforced through the benefits of artificial intelligence technology perceived by individuals, rather than privacy concerns about artificial intelligence technology. Thirdly, it was confirmed that the perceived benefits of individuals on artificial intelligence technology reinforced the intention to use public civil services, and privacy concerns negatively influenced the intention to use. It was confirmed that the influence of a perceived ease of use and usefulness, as opposed to privacy concerns, further reinforces the intention to use. Both citizens' positive perceptions regarding the accuracy and reliability of information provided through artificial intelligence technology and institutional complementation of responsibility for errors caused by artificial intelligence technology are strengthened, and technical problems related to privacy protection are solved.

A Study on Building the Global Business Service Network (종합기업서비스정보망(Inno-NET)구축에 관한 연구)

  • Shin, Ki-Jeong
    • Journal of Information Management
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    • v.29 no.2
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    • pp.1-17
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    • 1998
  • The Inno-NET, which is based on the Internet and up-to-date information technology, is a consolidated system to provide business-related information and to solve the difficulties in business activities. In particular, the Inno-NET is an information system to integrate such business information for enterprise as start-up, financing, technology development, recruiting, site acquisition, marketing, trade and investment and so on, in order to help companies solve their problems and make up for their weak points. Accordingly, the Inno-NET will systematically connect supporting agencies and innovative enterprises, thus guaranteeing the exchange of information among them and coordinating the business. The supporting agencies will be included government offices, public organizations, research institutes, universities, and industrial associations all over the ministries. In short, Inno-NET forms a real-time decision making system among government, industries, universities and research institutes. by elt:ictronic networking on the Internet.

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