• Journal of the Korea Society of Computer and Information
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• v.16 no.1
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• pp.191-199
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• 2011

Under the influence of a paradigm shift for administrative service of public institutions in around the world, the 'Government Affairs Assessment Act' has been enacted in Korea in March 2006. By the law, each local governments have been obligating to conduct self-assessment and resident's satisfaction survey for improving administrative service. Thus, the purpose of this study is to evaluate the administrative service quality of district offices(in seoul) in order to meet the government's efforts, and to derive improvement point of administrative service quality in district office. Consequently, this study shows administrative service quality factors affecting resident's overall satisfaction degree, service value maturity and positive image maturity of district office and then, will explore improvement ways of each district office through attribute analysis of administrative service quality.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.12 no.1
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• pp.43-64
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• 2001

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the statistical analyses is summarized as follows： The result of 5 point scale study shows the following degree of satisfaction in 55 components： timeliness of circulation, processing of fine. location of library, usefulness of retrieval system, library user education, speed of retrieval. number of terminals, and cleaning. On the other hand, shows the following degree of dissatisfaction in 55 components： speed of civil petitions, hour for program use, result of civil petitions, fixing of library user education, speed of retrieval, method of public relation, waiting time for Internet use, and use of the other library materials. Also. customers’matters of weight and importance was availability. learning facilities, suitable collections, circulation, and system of retrieval.

• The Journal of the Convergence on Culture Technology
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• v.6 no.3
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• pp.175-183
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• 2020

This study suggests a solution regarding the effects of apartment facility maintenance and fire safety facility maintenance on the residential satisfaction of residents. The results are as follows. Firstly, facility maintenance had a negative effect on residential satisfaction. Analysis revealed that residential satisfaction decreased the more breakdowns there were in the facilities. This revealed that when maintenance staff neglect the residents' complaints due to the repetitive aspect of their jobs, there was a negative effect on residential satisfaction; therefore, residential satisfaction must be increased by maintaining the facilities well and training support for maintenance staff. Secondly, fire safety facilities had a negative effect on residential satisfaction. Analysis revealed that residential satisfaction decreased the more malfunctions there were in the fire safety facilities and the more replacements there were in fire fighting equipment. This revealed the importance of safety and the fact that the apartment heavily relies on fire safety facilities because there may be a low awareness regarding safety; therefore, maintenance staff must lower the damage from fire safety facilities and to increase the residential satisafaction of residents. Lastly, there needs to be repetitive training and education for residents regarding fire fighting and evacuating in accordance with the fire fighting plan as a means to strengthen residents' safety awareness.

• Journal of Advanced Navigation Technology
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• v.25 no.6
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• pp.562-568
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• 2021

Seat reservations and civil complaints in the library reading room have been done face-to-face by managers, and efficient management has been difficult. In addition, there is a problem that it is difficult to take action in the event of a civil complaint due to user inconvenience, such as a noise problem between users in the reading room. In this study, an online reservation system was developed for efficient management of seats in the library reading room so that it could be serviced non-face-to-face. In addition, when using the library reading room, it is possible to apply for non-face-to-face civil complaints when complaints occur due to noise problems between users, loss of belongings, and snoring during the user's sleep. Managers can smoothly manage library reading rooms through non-face-to-face inconvenience reports. It is possible to increase the satisfaction of using the library by resolving the inconvenience of users. The developed service app allows seat reservations and anonymous inconvenience reports. The administrator can check the received inconvenience report and warn the user of the seat with an IoT sensor-based LED. When corrective action is completed, the result of the action may be fed back to the reporter.

• Journal of the Korean Society for Railway
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• v.11 no.5
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• pp.449-454
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• 2008

The study aims at providing an influential model with regard to the level of satisfaction over the call center users and its operator in the National Railroad Administration, while at the same time seeking for possible ways to improve service standards in the call centers for Korean railroads. As a result, it demonstrates that; in the aspect of callers, the call center personnel are required to improve their ability and reciprocating attitude toward the uses; in the aspect of the operator, they are in need of more qualified service providing including advanced facilities. In this context, it is of outstanding importance to take into account the need and demand by both of the user and the operator as for the call center.

• Journal of Digital Convergence
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• v.18 no.3
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• pp.23-34
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• 2020

This study aims to verify the mediating effect of mobile social participation on the relationship between the mobile device capability and life satisfaction. Using the data of 2018 Digital Divide Survey conducted by the National Information Society Agency(NIA), the mediating effect was verified by Baron & Kenny (1986)'s 3 step process, targeting 1,665 middle and older aged adults. The result is as follows: first, the mobile device capability of the middle and older aged people has a positive effect on life satisfaction. Second, the effect of the mobile device capability of middle and older aged people on life satisfaction is partially mediated by mobile social participation including expressing opinions on social concerns, proposing policies and filing a civil complaint, donation and volunteering work and online voting and responding to a poll. The result represents that the mobile device, such as a smart phone or a smart pad, capability of the middle and older aged group not only directly benefits the group but also helps expand their mobile social participation, which leads to, although indirectly, higher life satisfaction. Therefore, the study is expected to be a groundwork for a practical intervention for enlarging the use of mobile device and lifting digital information level of the elderly to encourage mobile social participation and drive life satisfaction.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.2
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• pp.488-495
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• 2014

The national defense electronic procurement system is an information system supporting DAPA, services (Army, Navy and Air Force), and the procurement companies in the electronic bidding. It has contributed greatly to improving the efficiency of the national defense electronic procurement process by providing various information services based on inter-operation among the related parties. However the national defense electronic procurement system is expected to be upgraded to the next version in accord with rapidly evolving infrastructure based on high technology and increasing various communication channels. This paper investigates the satisfaction level of the system users and proposes directions for the next-generation procurement portal.

• Journal of Environmental Policy
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• v.9 no.2
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• pp.83-109
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• 2010

The main purpose of this paper is to suggest a spatial planning approach to effectively deal with airport noise problems in neighborhoods adjacent to civil airports. Rapid urbanization around the airports, as well as growing concerns on quality-of-life, resulted in ever-growing airport noise complaints, lawsuit, and central government's financial burden. S. Korea government adopted a restriction- and compensation-based airport noise management policy against the problems in mid 1990s. It, however, turns out to be ineffective in guiding incompatible land uses and facilities away from the airports' environs and to encourage compatible ones to locate around the airports. Base on the United State's and United Kingdom's airport noise management practices, therefore, this study suggests a new spatial planning approach that emphasizes the following: 1) diversification of current airport noise mitigation programs, 2) introduction of "sector"-based, spatial management system, and 3) central government's close cooperation with local governments and communities.

• Journal of the Korean Society for Railway
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• v.15 no.3
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• pp.300-305
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• 2012

The saving of time, which is defined as the demand from passengers and the supply from the urban railway, must be balanced. The selected factors influencing on the balance are the traffic, customer contact facilities, the number of failures, customer complaints(VOC), passenger moving time and transfer stations. Also, the overall ratio of SMRT's 4 lines is generated by differentiating the rate of each attribute in each factor. This is not only to differentiate the stations with peculiar factors but also to standardize criteria of the personalized services. Furthermore, as part of standardization, standard drawings of facility management are prepared for the improvement on the management of human resource and material. The drawings include passenger moving lines, location of safety incidents and also indicate the rating of the factors in each station and overall evaluation rating. In conclusion, this thesis aims to improve customer satisfaction constantly by reducing passenger moving time, through the differentiated management of each station.

• 한국정보통신설비학회:학술대회논문집
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• 2008.08a
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• pp.355-359
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• 2008

와이브로(WiBro), 3G 무선인터넷(HSDPA), 3G LTE 등과 같은 와이어리스 브로드밴드(Wireless Broand) 기술이 점차 성숙됨에 따라 이들 망을 활용한 다양한 무선인터넷 서비스를 제공하려는 사업자들이 증가하고 있다. 기존의 WLAN, 2G/3G 회선망에서의 제한된 이동성 및 네트워크 전송 속도를 개선한 와이어리스 브로드밴드 서비스 시장은 국내에서도 2006년부터 WiBro 및 HSDPA가 사용됨에 따라 사업자간의 경쟁도 본격화되고 있다. 이러한 환경 속에서 사업자들은 신속하고 편리한 서비스 개통과 스마트폰, USB모뎀, 노트북, UMPC, PMP등 다양한 단말들의 펌웨어 업그레이드, A/S 처리 방안에 대해 고심을 하고 있으며, 이들 문제점은 막대한 비용과 고객 민원을 야기시키는 요인이기도 하다. 따라서 경제적인 관리비용으로 동적인 서비스/펌웨어 업그레이드 및 A/S에 대한 고객 만족도를 높이기 위한 단말 원격 관리 필요성이 절실히 요구된다. WiBro 단말의 안전하고 효율적으로 관리하기 위해서는 단말과 기지국사이의 무선구간에 대한 보안(security)을 강화시켜 줄 수 있으면서 이동성(mobility)을 고려한 OMA DM프로토콜을 이용하는 것이 적합하다. 또한, WiBro에서 가입자 인증을 채택하고 있는 UICC의 관리를 위해서 3GPP에서 정의하는 SMS/MMS기반의 또는 BIP(Bear Independent Protocol)기반의 OTA기술을 병행하여 사용하여야 한다. 본 논문에서는 Wi-MAX단말 관리를 위한 OTA Provisioning 규격으로 OMA DM과 TR069이 WiMAX 단말을 위하여 어떻게 적용하도록 규정하고 있는지를 살펴본다. 특히, WiBro 가입자 인증뿐만 아니라 폰북, DRM, 금융서비스 등 다양한 부가 서비스를 위하여 사용되는 UICC의 원격관리를 위한 관리 요소들을 정의, 설계하고 이를 바탕으로 구현된 KTUICC OTA Provisioning시스템을 소개한다.