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http://dx.doi.org/10.6109/jkiice.2014.18.2.488

A Study on the Satisfaction Level of the National Defense Electronic Procurement System Service by Applying the SERVQUAL Model  

Min, Wonbae (Department of Defense Acquisition, Kangwoon University)
Kang, Seokjoong (Department of Management of Technology for Defense, Korea University)
Lee, Bumkoo (Department of Defense Acquisition, Kangwoon University)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.18, no.2, 2014 , pp. 488-495 More about this Journal
Abstract
The national defense electronic procurement system is an information system supporting DAPA, services (Army, Navy and Air Force), and the procurement companies in the electronic bidding. It has contributed greatly to improving the efficiency of the national defense electronic procurement process by providing various information services based on inter-operation among the related parties. However the national defense electronic procurement system is expected to be upgraded to the next version in accord with rapidly evolving infrastructure based on high technology and increasing various communication channels. This paper investigates the satisfaction level of the system users and proposes directions for the next-generation procurement portal.
Keywords
National defense electronic procurement systems; Procurement; Service quality; Satisfaction level;
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  • Reference
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