• Title/Summary/Keyword: 민원관리

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A study on the on-the-spot survey of Road occupation Information using mobile techniques (모바일 기술을 활용한 도로점용민원 현장조사 방안 연구)

  • Kim, Byung-Kon;Kim, Jin-Uk;Jeong, Seong-Yun;Kim, Young-Jin;Kim, Tae-Hak
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2007.11a
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    • pp.832-835
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    • 2007
  • The purpose of this study is to suggest the on-the-spot survey method of road occupation information. The on-the-spot survey method is proposed through the analysis of information searching function, document and process. The decision of road occupation permission and the grasp of illegal occupation status are closely connected with national rights and interests. To keep the road occupation permission and illegal occupation status, the easy acquisition of road occupation information is very important. But the person in charge of road occupation have a difficulty in obtaining occupation information because that information is still managed by paper drawing. Accordingly. this study develop the on-the-spot survey tool of road occupation using the occupation information that is managed by Construction Authorization & Permission System and the mobile techniques like UMPC. As the result of this study. the efficiency on the authorization. permission. and public grievance of construction project has improved

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에너지관리공단 소식

  • 한국열관리사협회
    • The Korea Energy Engineers Association Reports
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    • no.32
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    • pp.2-2
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    • 2004
  • 에너지관리공단 BPM 추진 연말까지 민원업무 대상 시법사업 진행 - 2004 에너지절약 실천행사 개최 에너지절약 실천일기 공모 창작곡 경연/실천사례 발표 - 6대도시 출근시간 승용차 80$\%$ `나홀로 차량`

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Study on Improvement in Operation and Management of Ultra-light flying device Civil Complaints Management System for Ultralight Aircraft (초경량비행장치의 민원처리시스템 운용 및 관리 효율성 개선을 위한 연구)

  • Seok, Geum-chan;Jang, Moon-su;Ryu, Yeon-seung
    • Journal of the Korea Convergence Society
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    • v.11 no.1
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    • pp.237-246
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    • 2020
  • The background of the research is the following: As a result of ultra-light flying device industry development, the utilization of drones and their efficiency have been increasing. However, problems regarding flight permission·approval procedure have not been improved, resulting in increased number of civil complaints. Thus, the purpose of this research is to minimize such civil petition according to the required standards of the two government organizations through enhancing the procedure for managing and employing the system. The research methods entail pinpointing the problems by analysing ultra-light flying device related literature review and by holding focus-interviews with field experts, thereby verifying and providing improved solutions. Under (MLIT) Ministry of Land, Infrastructure and Transport supervision and in accordance with aviation security law, the research provides various updated functions such as improved civil petition processing system's employment and management system, flight approval, integration of names, process, format regarding aviation photographing approval, tool buttons such as the 'Main' button in the system's homepage. This research has the following expected effects : Firstly in the law and regulations section, the clear distinction in the missions and roles of each organization enhances cooperations in tackling civil petition. Secondly the integration of civil petition process reduces time and improves efficiency. And lastly, the improvement of supplementary tools for the public is expected to minimize civil petitions. Future research needs to be conducted under the supervision of the Ministry of National Defense(MND). Factors such as systematic infrastructure for flight photography approval, related unit's reorganization following the defense reform 2.0, and guaranteed conditions for field security action units need to be ameliorated.

An Exploratory Study of Collective E-Petitions Estimation Methodology Using Anomaly Detection: Focusing on the Voice of Citizens of Changwon City (이상탐지 활용 전자집단민원 추정 방법론에 관한 탐색적 연구: 창원시 시민의 소리 사례를 중심으로)

  • Jeong, Ha-Yeong
    • Informatization Policy
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    • v.26 no.4
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    • pp.85-106
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    • 2019
  • Recently, there have been increasing cases of collective petitions filed in the electronic petitions system. However, there is no efficient management system, raising concerns on side effects such as increased administrative workload and mass production of social conflicts. Aimed at suggesting a methodology for estimating electronic collective petitions using anomaly detection and corpus linguistics-based content analysis, this study conducted the followings: i) a theoretical review of the concept of collective petitions, ii) estimation of electronic collective petitions using anomaly detection based on nonparametric unsupervised learning, iii) a content similarity analysis on petitions using n-gram cosine angle distance, and iv) a case study on the Voice of Citizens of Changwon City, through which the utility of the proposed methodology, policy implications and future tasks were reviewed.

PC Interlocked Terminal-based Public Offices Fees Payment Management System (PC 연동 단말기 기반의 관공서 제세공과금 수납관리 시스템)

  • Shin, Dong-Suk
    • The Journal of the Korea Contents Association
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    • v.9 no.5
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    • pp.50-60
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    • 2009
  • Recently, the traffic card is gradually utilized and its several supplementary services have been significantly developed. Particularly, since it is possible to pay fees for buses, taxies, subways, parking and tollgates with only one traffic card, new payment method for economically processing has been focused. This paper presents a new receipt management system which allows possibly paying with several digital cards through PC interfacing terminals. The proposed system is mainly composed of three parts: terminals, middleware, and management servers. A terminal part includes processing module for payment/charging and credit/check/debit cards, etc and its operation is fulfilled through a middleware part. A main task of a middleware part is to connect a terminal part to managing servers through middleware applications. Additionally, processing of several receipt items and monitoring of the terminals to product statistical reports based on the processed result are carried out in the middleware. A management sever part is accomplished for collecting all of transaction histories against users and charging items over allowed province and managing statistical information. The proposed system is currently utilized in the Nam-GU district office and the Nam-GU district health center, Busan, S. Korea, respectively for testing its effectiveness. We conclude from this demonstration that the system is more useful and efficient than the previous processing method especially in that variable payment ways are provided and consumption burden is reduced.

A Case Study on the Prediction of Underwater Sound by Measuring Ground Vibration (지반진동 측정을 통한 수중소음 예측 및 관리 적용사례)

  • Lim, Dae-Kyu;Cho, Kwang-Hyun;Jun, Yang-Bae
    • Explosives and Blasting
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    • v.28 no.2
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    • pp.86-98
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    • 2010
  • As the quality of life is being upgraded, the public complaints about noise and vibration from construction sites are growing. Despite the disputes over the blasting damage on aquatic lives in river, ocean, and aquarium near construction sites tend to increase, most of existing solutions or regulations on the damages caused by blasting are established for the damages on land. Although the estimated amount of damage is up to several millions of USD, there is no guideline for resolving the dispute related to the underwater vibration. This paper presents an example where the public grievance about the underwater noise was successfully resolved by elucidating the characteristics of underwater sound, deducing the correlations between ground vibration and underwater sound during blast, and predicting the underwater sound level during blasting from the ground vibration measured on the ground near an aquarium basin.

Developing an Optimized Scheduling Process Model for Controlling the Noise in Construction Field (건설현장 소음제한을 고려한 최적 스케줄링 프로세스 모델 개발)

  • Lee, Seung-Hak;Son, Jea-Ho;Lee, Seung-Hyun
    • Journal of the Korea Institute of Building Construction
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    • v.14 no.5
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    • pp.467-476
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    • 2014
  • According to the expanding of construction machinery works, the number of civil complaints demanding compensations are increasing continuously from surrounding residents due to the noise from construction fields. However, the noise is usually managed restrictedly during the construction phase rather than prevented in advance. So, the efforts to solve the noise problem are occurring only after complaints have been made. Also, excessive cost and time consuming in order to solve the complaints negatively affects to construction companies. Therefore, the purpose of this study is to develop an optimized scheduling process model for controlling the noise in construction field by considering the planned time, cost, and the number of equipment before construction. In addition, this process model is expected to provide a useful information about the cost comparison between the original planned cost plus compensation and the optimized cost considering noise limitation so that the site managers can manage their projects effectively.

Real-time Complaint Handling Service Interworking with SNS for Multifamily Housing Management (다가구주택 관리를 위한 SNS 연동 실시간 민원 처리 서비스)

  • Ryu, Dae-Hyun;Choi, Tae-Wan
    • The Journal of the Korea institute of electronic communication sciences
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    • v.10 no.12
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    • pp.1381-1388
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    • 2015
  • The smartwork is future-oriented working environment that allows us to engage in work anytime, anywhere conveniently and efficiently by utilizing information and communication technologies in a variety of locations and mobile environments. We proposed a smartwork platform to support the efficient housing management for small housing management companies. Our systems interwork in real time with smart mobile devices and SNS to support high quality housing service for tenants and rental operators. In this paper, we describe real-time complaint handling service using SNS which is a part of smartwork platform for the efficient housing management.

대규모 보안등 ESCO사업 실시

  • 에너지절약전문기업협회
    • The Magazine for Energy Service Companies
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    • s.34
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    • pp.18-21
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    • 2005
  • 매일 밤 어두운 골목길을 비춰주는 보안등은 가로등, 공원등 등과 함께 우리의 일상생활에 있어서 없어서는 안 될 중요한 전등기구이다. 따라서 한등만 꺼져도 민원이 발생해 대부분의 지방자치단체들은 전담 유지관리보수팀 및 기동팀을 운영하는 실정이다. 현재 주종을 이루고 있는 등은 150w 나트륨등. 이 등을 고효율 삼파장램프로 교체하여 연간 소요되는 막대한 에너지비용을 절감하고 민원도 줄일 목적으로 보안등 ESCO사업을 실시하는 곳이 있다. 기존에 보안등을 자체자금으로 바꾼 지자체는 있었지만 대규모 ESCO사업으로 실시하는 곳은 전주시에 이어 순천시청이 두번째다. 앞으로의 파급효과가 기대된다.

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인쇄산업의 악취 문제와 관리 대책 - 인쇄인 사고방식 전환이 먼저 각사맞는 저감법도입해야

  • Yun, Seung-Jin
    • 프린팅코리아
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    • v.12 no.4
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    • pp.96-101
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    • 2013
  • 악취는 사람의 후각을 자극해 심리적, 정신적 피해와 건강상의 피해를 주는 감각오염의 한 형태로 생활환경과 사람의 심리상태에 따라 악취에 대한 인식이 달라지는 특성이 있다. 최근 악취민원 경향을 살펴보면 과거 주요한 악취발생원이었던 산업시설과 축산시설보다 음식점, 세탁시설, 인쇄사 등 주거지역 주변에 위치한 시설에서 발생되는 악취로 인한 민원 건수가 점점 증가하고 있는 추세다. 이는 국민의 소득증가와 더불어 쾌적한 생활환경의 요구로 인해 지금까지 신경쓰지 않았던 생활환경 주변의 냄새를 악취로 느끼는 경향이 강해졌기 때문이다.

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