• Journal of the Korean Society for Railway
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• v.14 no.4
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• pp.376-382
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• 2011

The service quality of website has been recognized as an important factor for business productivity and affected the customer behavior. The logistics industry is no longer exceptional for these trends. This study attempts to find out relationship between the quality of railway logistics information service (reliability, availability, appearance, convenience) and the satisfaction of shipper. In the result of regression analysis, reliability and availability have effects to shipper's satisfaction. But appearance and convenience have no effects to shipper's satisfaction. The purpose of this paper is to suggest the strategy of railway logistics information service to increase the shipper's satisfaction.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2021.11a
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• pp.101-103
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• 2021

With the rapid increase in the quantity of goods transported worldwide, companies are now started to show great interest in unmanned automated warehouses along with related research and development due to the increase of warehouse efficiency and reduction warehouse manpower. In a number of small warehouses, shuttle rack-based layouts that can handle inventory flow flexibly. However, the shuttle rack-based logistics center does not operate in case of emergency situations (faults, power outages, etc.), which seriously affects the efficiency and inventory management of the entire logistics center. Accordingly, in shuttle rack-based logistics center, we have classified various shuttle passages and RTV passages by layout and have analyzed its characteristics and types, along with derived reliability for each layout. The loading rate was also derived differently according to the number of passages, and have compared and analyzed reliability and loading rate for each layout.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.05a
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• pp.1746-1753
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• 2006

본 논문에서는 L-마트 상온 제품 종합물류센터 실시설계 대안별 검증을 통해 신뢰성을 향상하고 추가 보완사항을 발굴하여 개선하고 설계의 편의를 제공하기 위한 시뮬레이션 모델을 개발하여 물류센터 설비 및 레이아웃, 운영 방안에 대해 종합적인 대안을 제시하였다. 다양한 대안 검증을 위해 유연한 구조의 시뮬레이션 모델을 설계하였으며, 컨베이어 소터의 처리량과 컨베이어 선적 작업자와 컨베이어 하역 작업자의 이용률 및 필요 인원, 각 입/출고도크의 이용률 등을 컨베이어 소터 운영의 성능평가 요소로 정의 하였으며, 비소터 물량을 처리하는 수작업장의 운영의 성능평가 요소로서는 작업자의 이용률과 입고도크의 이용률을 반영하였다. 마지막으로 팔레트 물량을 처리하는 팔레트 작업에서는 팔레트 운반장비의 이용률과 입고도크의 이용률을 성능평가 요소로 반영하였다. 시뮬레이션 모델에서는 물류센터 설비 대안, Layout 변화에 따른 특성 분석을 반영하여 L-마트 물류센터 운영 프로세스를 정의하였다. 개발된 시뮬레이션 모델에서는 입력 데이터의 분석과 시뮬레이션 모델의 신뢰성 검증을 위해 운영을 위한 파라미터를 설정하고, 실제감이 있는 2D Animation을 통해 시뮬레이션 상의 물류의 이상 발생을 시각화하여 보여주도록 하였다. 시뮬레이션의 결과치에 대한 평가 요소 및 대안별 정량적 분석을 통해 L-마트 상온 제품 종합물류센터의 종합적인 운영방안을 제시하였다

• Journal of Distribution Research
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• v.15 no.5
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• pp.19-35
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• 2010

In recently, the globalization of business and the competitive pressure have led to the growing strategic importance of the logistics function within the organization. All organizations are approaching 3PL(Third party logistics : 3PL) services to manage their logistics activities to gain competitive advantages. This has placed a number of demands on the logistics system and has become a rapidly developing area of investigation. Thus the research objective is to examine the effects of 3PL service qualities, trust and commitment on logistics performance. The results shows that visibility and expertise of the 3PL service quality elements positively affected shipper's trust. And availability, visibility and communication of the 3PL service quality elements positively affected shipper's commitment. In addition, the trust and commitment of shipper's company on the 3PL corporation positively affected logistics performance.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.17 no.3
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• pp.135-145
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• 2022

Due to COVID 19, we are facing unprecedented phenomena. Among various industries, the aviation industry, as it is directly affected by the corona crisis is actively establishing various survival strategies, such as expanding cargo transportation. The market size of air cargo transportation is continuously increasing due to the characteristics that distinguish it from other transportation, and as individualism and selfishness deepen in the aftermath of COVID 19, it can be inferred that the concept of reciprocity within distribution channels will become important in the post-corona era. The specific contents of this study(research question) are as follows. First, as a central member of the air logistics distribution channel, logistics service companies business process and the sub-dimensions of trust of are identified, and how trust is built with transportation companies is investigated. Second, the effect of such trust on the various performances of logistics service companies is analyzed. Third, we examine whether the influences of the sub-dimensions of trust change according to the perceived reciprocity of logistics service companies. In addition, we investigate whether the perceived reciprocity changed before and after the corona situation. In particular, this study theoretically integrates the concepts of trust and commitment, which have been distinguished in many prior studies, to improve the parsimony and practicality of the research model. This study will be able to present useful academic and practical implications by empirically examining how trust is built between members of the air logistics distribution channel and furthermore, how much it affects the performance of logistics service companies, and by identifying the moderating effect of reciprocity.

• 한국벤처창업학회:학술대회논문집
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• 2022.04a
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• pp.175-179
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• 2022

코로나19로 인하여 우리는 이제껏 경험하지 못했던 현상들을 마주하고 있다. 여러 산업 중에서도 항공업계는 코로나사태의 직접적인 영향을 받음에 따라 화물운송 확대와 같은 다양한 생존전략을 적극적으로 수립하고 있다. 항공화물운송은 타 운송과 구분되는 특성으로 인하여 시장규모가 지속적으로 증가하고 있으나 코로나19 여파로 개인주의·이기주의가 심화됨에 따라 포스트 코로나 시대에는 유통채널 내에서 호혜 개념이 중요하게 고려될 것으로 추론할 수 있다. 이런 상황에서 항공물류 서비스기업은 어떻게 항공사와 신뢰를 구축하고 관계를 맺어야 바람직한 성과를 거둘 수 있을까? 바로 이것이 본 연구를 추진하게 된 배경이다. 본 연구는 항공물류 유통채널 구성원 간의 신뢰가 어떻게 구축되는지, 나아가 물류서비스기업의 경영성과에 얼마나 영향을 미치는지를 실증적으로 살펴보고, 호혜의 조절효과를 규명함으로써 학문적으로나 실무적으로 유용한 시사점을 제시할 수 있을 것이다.

• Journal of the Economic Geographical Society of Korea
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• v.12 no.4
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• pp.454-476
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• 2009

The purpose of this paper is to examine relation between trust building level and linkages's spatial characteristics on the logistics & storage industry of Busan. As a result, First, long-term & repeated interaction, information sharing & reciprocity, and interdependence & asset specificity have an important effect upon the micro trust which implies the highest trust. Proximity and uncertainty impact on the meso trust, the trust of middle level. Culture, norm, and formal institution of firms affect the macro trust, the lowest level of trust. Second, the micro, the meso, and the macro trusts mainly form in the local scale where spatial proximity is great. The higher the trust building levels become, the more spatial dimensions by linkage expand to national and international dimension, respectively. Third, these results appear more clearly in the output linkage than input linkage, in the service areas-many firm, in the horizontal linkage than vertical linkage, in the advanced evolution phases of firm connection, and in the supply chain management than outsourcing.

• Journal of Korea Port Economic Association
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• v.28 no.2
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• pp.129-153
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• 2012

Even though logistics service outsourcing becomes widespread in manufacturing and service industries, logistics service providers encounter fierce competition and lower profit. Decreased profit has negative impact on service providers' competitiveness, which in turn threats successful relationship with shippers. In this paper, we investigate the factors which influence the performance of service providers. Factors related to service contract are examined and we test an effect of concreteness and fairness of service contract. PLS (Partial Least Square) modeling method is applied and validated using data from logistics service providing companies in Korea. In the model, service contract clauses are classified into two categories including cost and risk sharing terms. PLS analysis shows that partnership and performance of service relationship is improved when contract clauses are specified in detail. This study will contribute in providing an operational direction in effectively establishing a positive relationship between the logistics service provider and the shipper.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2003.11a
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• pp.369-392
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• 2003

최근 물류환경의 변화로 제품의 신속한 수송과 고객 지향적 물류서비스 제공의 극대화를 꾀하려는 기업들은 제3자 물류의 활용에 커다란 관심을 가지게 되었다. 기업이 제3자 물류업체 활용을 통한 성과를 높이기 위해서는 고객서비스의 향상, 물류관련 비용의 절감 및 물류활동에 대한 운영효율의 향상을 수행할 수 있는 물류업체를 선정하는 것이 중요하다 할 것이다. 본 연구에서는 제3자 물류업체 선정과 관련한 주요 선행연구의 종합적인 고찰을 통하여, 제3자 물류업체 선정에 대한 평가기준들을 도출하였다. 선정을 위한 기준으로 비용, 물류서비스, 업체평가, 정보시스템의 4가지 항목으로 나누었고, 이를 계층화하여 AHP기법을 통하여 분석하였다. 그 결과 상위기준의 상대적 중요도는 물류서비스가 0.425로 가장 높게 나타났고, 비용(0.232), 정보시스템(0.224), 업체평가(0.120) 순으로 나타났다. 비용의 항목에 포함되어 있는 하위기준의 중요도는 경제성이 0.710, 안정성이 0.290으로 나타났다. 물류서비스 항목에 포함되어 있는 하위기준의 중요도는 신뢰성이 0.780, 유연성이 0.220로 나타났다. 업체평가 항목에 포함되어 있는 하위기준의 중요도는 기업역량이 0.507, 관계지향성이 0.493로 나타났다. 정보시스템 항목에 포함되어있는 하위기준의 중요도는 정보인프라가 0.471, 정보활용도는 0.529로 나타났다. 분석에 있어 추가적으로 학계와 실무계 전문가 집단으로 나누어 그 중요도를 산출하였는데, 학계 전문가 집단과 실무계 전문가 집단 모두 상위기준에 있어 물류서비스가 가장 높게 나타났다. 주목할만한 점은 학계 전문가 집단의 경우 정보시스템이 비용보다 더 높게 나타난 반면에, 실무계 전문가 집단은 비용이 정보시스템 보다 더 높게 나타났다는 것이다.

• Journal of Korea Port Economic Association
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• v.29 no.4
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• pp.135-155
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• 2013

With the application enlargement of RFID technology in the field of logistics, it is needed to analyze the relation adoption factors of RFID with logistics performance. That is, this study aims at analyzing how RFID adoption would give an effect to logistics performance in logistics company, stating its implications. More specifically, this study tests empirical relation of CEO's support, technical competence, trading partner, compatibility, relative advantage and logistics performance of applying RFID in logistics company. Based on previous studies which are related to RFID in the field of SCM, logistics, distribution and manufacturing, this study established research model and hypothesis, and surveyed employees of logistics company. To analyze the data, exploratory factor analysis, reliability analysis, confirmatory factor analysis and structural equation model were applied. The results are follows. Applying RFID in logistics, CEO's support and trading partner gives significantly positive effect to logistics performance. But compatibility and relative advantage do not give meaningful effect to logistics performance. Additionally, though technical competence does not have statistical significance to logistics performance, it is necessary to consider it can have meaningful influence on logistics performance substantially.