• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.169-173
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• 2003

고객만족도는 고객의 충성도, 이탈률, 재구매율, 신규고객창출 등과 밀접한 관계를 맺고 있으며, 기업성과측정모형인 BSC(Balanced Scorecard)의 4가지 평가관점 중에도 고객관점이 포함되어있다. 이처럼 중요한 의미를 갖는 고객만족도의 기존 모형들은 일반적인 평가모형으로 업종별 차별성인 없고, 새롭게 등장한 모바일 서비스의 특성을 반영한 고객만족도 평가를 수행하기에 한계가 있다. 본 연구는 기존의 모바일 서비스 관련 연구와 고객만족도 평가 관련 연구들을 고찰하고, 이를 바탕으로 모바일 서비스 분류체계와 모바일 서비스에 특화된 고객만족도 평가체계를 제시한다.

• Journal of the Korea Society of Computer and Information
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• v.16 no.3
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• pp.237-249
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• 2011

Due to the economic development and the social structure and holiday structure change, we have more time for leisure and entertainment activities. For coping with this trend the waterpark has already become the one of major entertainment facilities for many countries. The purpose of this study is to construct Waterpark service quality evaluation factors and find out the importance and satisfaction degree of these factors. The result of this study are as follows; First, the safety field had considered as most important. Second, the importance of service quality evaluation fields and factors are different according to social characteristics. Third, the safety field is evaluated as the first satisfactory field and the cost/price field is evaluated as the lowest.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of Digital Convergence
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• v.17 no.12
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• pp.117-127
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• 2019

This study was done to analyze the relationship among the characteristic elements for a evaluation factor(design, function, quality, price, conveniency, personnel factor), the evaluation factor satisfaction, repurchase intention and recommend intention that the China cellular phone users perceived by group. The survey was divided into "design, function, quality, price, conveniency, personnel factor, repurchase intention and recommend intention". As a study result, every characteristic elements for a evaluation factor excepting price had an effect on independent variables such as design, function, quality, conveniency, personnel factor satisfaction. And all evaluation factors had an effect on repurchase and recommend intention. In conclusion, in order to increase the repurchase and recommend intention in China cellular phone market it would be necessary to improve the characteristic elements satisfaction for design, function and personnel factor. And after the design, function and personnel factor satisfaction were improved, we could improve the repurchase and recommend intention.

• KAPE Magazine
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• s.249
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• pp.4-6
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• 2017

축산물품질평가원은 '2016년도 공공기관 고객만족도 조사'에서 우수 등급을 받으며 9년 연속 고객만족도 우수기관에 선정되었다. '공공기관 고객만족도 조사'는 기획재정부 주관으로 공공기관의 대국민 서비스품질 개선을 위해 서비스를 직접 제공받는 고객을 대상으로 매년 시행하고 있으며 그 결과는 공공기관 경영평가에 반영되고 있다. 그래서 이번호 KAPE인(人) 이야기의 주인공으로 축평원 고객만족도 담당자인 김태성 차장을 만나 고객만족도 달성을 위한 그간의 노력을 들어보았다.

• Journal of Venture Innovation
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• v.5 no.1
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• pp.129-143
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• 2022

The purpose of this study is to examine the mediating effect of perception of society and evaluation of oneself in the relationship between self-compassion and life satisfaction. A survey was conducted on 215 full-time workers along with self-compassion scales, life satisfaction scales, social well-being and core self-evaluation. As a result of the study, social well-being and core self-evaluation completely mediated the relationship between self-compassion and life satisfaction, and the difference of indirect effects between social well-being and core self-evaluation was not significant. These results show that the effect of self-compassion improving life satisfaction can be explained through social well-being and core self-evaluation. The implications and limitations of this study for future research were discussed.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.1
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• pp.229-252
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• 2017

Researches on librarians' job satisfaction in Korea have been conducted for nearly 40 years. However, it is difficult to find the criteria that specifically evaluate librarians' job satisfaction, and most of the studies have used evaluation criteria developed oversees a long time ago. For these reasons, it is necessary to investigate how librarians' job satisfaction levels have been measured. A total of 68 theses and dissertations were reviewed by dividing period into 10 years backwards from 2016. The chronological changes and trends of evaluation factors were examined and differences were sought among types of libraries. As a result, it was confirmed that there were various changes in the evaluation factors. A standard indicator consisting of 12 evaluation factors and 39 items was proposed by applying three principles that the criteria should reflect factors, questions, and current status.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2012.06a
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• pp.132-134
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• 2012

우리 나라에서 해상 교통 및 선박의 통항 안전성의 평가를 위하여, 선박조종시뮬레이터 실험을 통해 얻어진 선박운동의 데이터와 조종자의 의견을 반영하여 검토하고 있는 것이 일반적인 수행 방법이다. 세부적인 기법으로는 선박의 해상시설물에 대한 접근도, 선체의 제어도 그리고 선박 조종자의 평가를 들 수 있다. 이 중에서 해양시설물에 대한 선박의 접근 및 선박의 제어도와 관련된 부분은 통계적으로 계산되어 그 기준이 명확한 측면이 있으나, 조종자의 의견에 의한 평가는 상대적으로 기준이 모호한 면이 있고 또한 조종자의 평가와 선박의 제어도와 관계에 대한 연구도 부족한 실정이다. 따라서 본 연구에서는 선박의 제어도와 조종자의 평가를 각각 기술적 운항만족도와 심리적 운항만족도로 정의하고, 그 관계를 알아 보기 위하여 퍼지 추론을 실시하였다. 이로부터 기술적 운항만족도와 심리적 운항만족도의 상관 관계를 정리하고, 그 관계가 높을수록 관련 평가의 신뢰성은 높을 것으로 생각하였다.

• Journal of the Korea Society of Computer and Information
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• v.5 no.4
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• pp.154-160
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• 2000

Recently, there are great variations on concepts and rolls of information system as the radical growth in information technology. A systematic MIS evaluation is requested for effective management and operation of information system. Although many researches on MIS evaluation have been progressed, the evaluation of the user satisfaction is limited by evaluating from the each system's result because of the diversity of view points and inclusion of MIS introduction. Therefore, in this paper, a conceptual framework is suggested to evaluate MIS synthetically that is changed by the result of existing MIS evaluation. So to speak, a new evaluation framework is suggested by synthesizing various view points and evaluation method that suggested from the existing MIS evaluation such as user satisfaction of results as the introduction of MIS and the satisfaction of variation of entire organization.

• Journal of Convergence for Information Technology
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• v.12 no.3
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• pp.158-170
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• 2022

The purpose of this study is to analyze class satisfaction with peer evaluation in Collaborative Learning-based classes. For collaborative learning-based classes, problem-based learning and project-based learning were selected. Educational implications were derived by designing Instructional procedures of Collaborative Learning-based classes, Peer evaluation types and questionnaire design, Peer evaluation progress of Collaborative Learning-based classes, Class satisfaction research and analysis In Collaborative Learning-based classes. The subjects of the study were participants in Collaborative Learning-based classes selected as problem-based learning and project-based classes. For class satisfaction with peer evaluation in Collaborative Learning-based classes, a survey was conducted on 168 participants A University in Korea. The research tool was designed as Learning procedures for peer evaluation Collaborative Learning-based classes is Team Building, Plan to the Task, To do Task, Mid-check on task, Task completion, Presentation & Evaluation, Reflection & Self-Evaluation. The content validity of items was confirmed by CVR of 12 experts. In the research results, the average class satisfaction of peer evaluation is 4.05(SD=91), followed by class concentration, diligence, voluntary, learning atmosphere. As a result of t-testing the difference in class type between collaborate learning-based classes, the satisfaction of PBL was higher than that of PjBL and a statistically significant difference was observed. The result of this study have significance in providing implications for class design and operation for the application and expansion of peer evaluation in higher education. However, there is a limit to generalization as a result of research using convenience.