• Proceedings of the Korea Information Processing Society Conference
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• 2008.05a
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• pp.335-338
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• 2008

IT아웃소싱은 기업이 핵심 분야와 비 핵심 분야를 나눈뒤 전략적으로 비 핵심분야에 대한 기능을 서비스 제공자에게 위탁하여 특정 기능을 수행하도록 하는 경영기법으로 비용절감, 조직의 슬림화등 여러 가지 목적으로 실행된다. 그리고 최근에 들어 국내에서도 정보시스템을 서비스 제공자에게 아웃소싱 하는 일이 활성화 되고 있는 상황이다. 그리고 IT아웃소싱 계약서에는 서비스 수준이나 가치, 성과에 대한 보상 및 패널티를 부과하는 도구인 SLA를 도입하고 있고 그 측정 결과를 통해 제공받는 서비스의 품질을 확인하고 있다. 그러나 측정된 SLA지표를 통해서 확인되는 데이터는 하드웨어적인 측정치에 한정되어 아웃소싱을 통한 IT서비스의 수준 향상을 확인하기 어려우며 효과적인 SLA 기준 지표 선정이 쉽지 않아 실제적인 고객만족도를 확인하기 어려운 실정이다. 이에 본 연구에서는 ITIL에 기반 한 SLA측정 결과와 사용자 만족도를 측정하여 제시하였다.

• Journal of the Korean Institute of Landscape Architecture
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• v.37 no.6
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• pp.57-65
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• 2010

Physical activity of the people has decreased due to a sedentary lifestyle according to developing the economy throughout the world. It is thought to increase the risk of chronic diseases, including obesity, diabetes, etc. People are interested in walking, which is an easy activity to engage in as an antidote to chronic diseases. The aim of this study is to increase the diminishing physical activity of modem society by inducing walking as part of everyday life through building a walking-based activity-friendly city where people can live merrily, safely and pleasantly. For this purpose, this study conducted a satisfaction survey to dwellers of Jinhae on the physical pedestrian environments which affect determining walking participation and intentions of people, and also provided a valid model to evaluate the effects of the physical environmental factors on walking satisfaction using factor analysis and multiple linear regression analysis. The results are summarized as follows. The 18 variables of the physical pedestrian environments were selected based on pre-literature reviews. The results of the satisfaction surveys showed that the satisfaction of crossing aids in segments was highest, while the building feature was the lowest. Factor analysis was run through a two-step process. The first analysis was conducted to examine the adequacy of this factor analysis on the selected 18 variables. As a result, two variables were removed and the remaining 16 variables were extracted to the four factors by second analysis. Each factor was named function of path, effect of traffic, amenity and safety based on the each factor's commonality. Each factor score of the extracted four factors was set as the independent variable, while the overall walking satisfaction was set as the dependent variable. Then, the multiple linear regression analysis was conducted and showed that all four factors had a positive influence on the overall satisfaction of walking, especially the 'function of path' and 'amenity' factors, followed by 'effect of traffic' and 'safety'. The results of this research will be used as foundational data for creating a walking-based activity-friendly city.

• Journal of Korea Water Resources Association
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• v.53 no.spc1
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• pp.797-811
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• 2020

With the increasing demand for improving the quality of life of the people, the need for resident-friendly use and management of rivers is increasing. This study develops an indicator that can measure the performance of the multi-faceted function of the river that the general population can appraise, and in particular, the subjective satisfaction of residents. Based on related prior studies and case analysis, a draft indicator system covering maintenance of river facilities for flood control, water use, environment protection, and water-friendly use functions was established. Through a factor analysis adopting PCA extraction method and VARIMAX rotation method and survey, a performance indicator system consisting of three areas, six detailed areas, and 24 items is drawn. Also, the developed indicators are applied to national and local rivers in Daejeon to suggest implications through comparative analysis.

• Journal of Korean Society of Transportation
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• v.27 no.2
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• pp.35-46
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• 2009

This paper presents an evaluation index for the supply levels of pedestrian facilities in residential area planning. The pedestrian facility supply levels reveal the quality of a residential area, and can be associated with the resident living standards and satisfaction, pedestrian safety levels, and the effectiveness of the construction cost. This research conducted multifaceted procedures for the index development, and these procedures start first by identifying dominant influencing factors on pedestrian travel demand by reviewing the final reports of site planning in more than eight already-completed residential development sites. Second, based on the Space Syntax model, which was initially developed in the UK by establishing statistical relationships among an integration index, population size (persons/day), and the total development area, this research formulated a set of pedestrian demand estimation models. Then these models were utilized in forming a pedestrian facility supply index by integrating the new models and their results with the available accepted practice in the residential planning sector. This was necessary because planners want to understand the total supply level of pedestrian facilities in a residential area during the initial design stage. Finally, to test the model validity in satisfying pedestrian satisfaction, the research included a resident satisfaction interview, and it was revealed that the evaluation index developed in this research could provide planners and engineers with more promising results. It is therefore anticipated that this research can be of service when designing pedestrian facilities in future residential area planning and design activities.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.15 no.4
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• pp.12-25
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• 2016

The purpose of this study is providing an evaluation criteria for appropriateness of bicycle riding path considering trip purpose based on cyclist's response of importance and satisfaction. The survey presents a quantified criteria of evaluating appropriateness of the bicycle path by investigating difference of impotance and satisfaction between two purposes among 5 selected influence factors about bicycle lane and bicycle parking facility, and in case of commuting purpose, information of destination is additionally considered. All the influence factors are analyzed by Analytical Hierarchy Process (AHP) which yields importance. For the factors which have a huge difference between two purposes, evaluation criteria using a GIS Data of respondent's path and satisfaction of each factors is developed, and other factors are made it by reviewing literature. The importance analyzed by AHP and evaluation criteria can provide a path based LOS for cyclist, and this information can be improved through user's response from app or search engine in the future. and by considering individual's evaluation, it can provide individually specified information.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2013.10a
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• pp.713-722
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• 2013

• Korean Journal of Environment and Ecology
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• v.25 no.1
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• pp.111-117
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• 2011

The purpose of this study is to establish trail use impact indicators, and evaluate the degree of use impact based on the understanding of the causality among the impacts on the spot. Theoretical reviews developed three indicators in terms of three ecological impacts, four physical impacts, and five sociological impacts, respectively. With this indicators, observation and questionnaire survey were employed on Gwanak Mountain Trail to measure the levels of impacts forementioned. As for the ecological impact, Some loss of ground cover vegetation was reveled near the trail due to trail use, however the level of disturbance by the naturalized and exotic plants was insignificant. Physical impacts such as soil hardness, enlargement of trail width were found intensified. The result of measuring sociological impacts showed visitors had expected higher level of crowding and encounters before their visit, therefore overall satisfaction level was positive, despite higher awareness level of actual crowding. Intensified continuing use of the trail is aggravating ecological and physical impacts on Gwanak Mountain trail, because of its location in a metropolitan area. Sociological impacts seem favorable at present, however if ecological and physical impacts were deteriorated, sociological impacts would also be affected. To maintain the quality level of use experience, managerial efforts to improve climbing culture as well as ecological and physical environment such as restoration of damaged areas are needed.

• Journal of the Economic Geographical Society of Korea
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• v.18 no.4
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• pp.492-504
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• 2015

The evaluation of the local festival events that supports promising local festivals needs to well reflect the degree of success of the local festival events that have been implemented. Many local governments of the country have competitively implemented local festival events, some of which turned to be a success, while others not. This alerts the need for investigating whether the evaluation of the local festival events is appropriate, in order to better execute the provincial finance. The paper investigates this using the data of cultural tourism festivals from 2012 to 2014. More specifically, the paper first examines the relationships between choice dimensions (festival success index) and visitors' satisfaction, and then identify whether visitors' satisfaction and festival evaluation results are significantly correlated. This after all indicates whether the festival success index are well reflected in the festival evaluation results. The findings tell that choice dimensions well explain the visitors' satisfaction, whereas the visitors' satisfaction does not have a significant correlation with the festival evaluation results. This potentially implies that the current scheme of the local festival evaluation needs more rigorous validity test and additional research and practice for the improved evaluation protocol.

• The Journal of the Korea Contents Association
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• v.21 no.10
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• pp.520-536
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• 2021

Developed countries have developed indicators of quality of life and are using them as indicators of policy decisions, and Korea is also developing and operating indicators of people's quality of life. One of them is a lifestyle-oriented SOC, a policy that aims to improve the quality of life of the people by improving living infrastructure. This study aims to focus on subjective happiness among people's quality of life. The elderly are a relatively marginalized class in the national policy, and this study aims to analyze the effects of the elderly's residential environment on quality of life, housing satisfaction, and happiness. The purpose of this study is to provide useful implications for urban planning and related policy making by examining the structural relationship of whether the individual-environmental fit perceived by the elderly affects housing satisfaction and subjective happiness, and by analyzing the mediating effect between housing satisfaction and subjective happiness. As a result of the study, it was found that convenience, comfort, and public welfare of personal-environment suitability affect housing satisfaction and subjective happiness, and housing satisfaction affects subjective happiness. Also, it was analyzed that housing satisfaction had a mediating effect in the relationship between comfort, public welfare, and subjective feeling of happiness.

• Journal of the Korea Society of Computer and Information
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• v.17 no.6
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• pp.191-199
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• 2012

By the way, in light of the knowledge, even public institutions are paying much attention to the management of IT assets for achieving organizational goals. Recently, some public institutions adopt balanced scorecard for enhancing efficiency in operations and management of total administrations. To be interested, some key performance indicators(KPI) of the balanced scorecard reflect the three aspects of IT assets and their possible outcomes. The main focus of this study is to investigate whether there is positive effects of IT asset management through balanced scorecard at public institutions. Specifically, we selected and classified KPIs into different categories depending on three aspects of IT assets, internal process change, and organizational outcomes. To address relationships of KPIs among the categories, we specified each category and developed as a variable respectively. A middle-sized city provided us with 138 KPIs for the development of scales.