• Journal of Korean Library and Information Science Society
• /
• v.37 no.4
• /
• pp.247-270
• /
• 2006

The purpose of this study is to measure customer satisfaction index of NDSL. we propose new model of the user satisfaction index for NDSL and verify the new model through the analysis of structural equation model, LISREL. We also build new measurement method for customer satisfaction index by different dimension and measure diverse customer satisfaction index according to different calculation method.

• Journal of the Korean Society for information Management
• /
• v.24 no.4
• /
• pp.173-189
• /
• 2007

By measuring satisfaction index of the users of Information System, it is possible not only to estimate ROI(Return on Investment) but also to draw the device for the efficiency and improvement of the System. This study tries to give User Satisfaction Index Model for the System, and present operators and managers of the system with the method for improving satisfaction and efficiency by measuring the User Satisfaction Index of representative information systems. For this, the survey was carried out for the representative information systems. On the basis of the analysis, Satisfaction Index was drawn and through Matrix Analysis, the strategy for system improvement was derived.

• The Journal of the Korea Contents Association
• /
• v.16 no.12
• /
• pp.300-309
• /
• 2016

The beauty industry relies heavier upon the specialized labor of beauty industry employees than any other industry. Beauty industry employees directly meet their clients and are required to provide services with extremely delicate care. The sense of happiness of employees working at the interface of service provision matters most importantly for beauty industry growth. In this study, the correlation among beauty industry employees' resilience, happiness index and job satisfaction was tested under hypotheses. As a result, their resilience was found to have a significant effect on happiness index and job satisfaction; happiness index, on job satisfaction and resilience; and job satisfaction, on resilience and happiness index. Consequentially, it was found that when individual happiness increased, their job satisfaction moved up along with job performance. In this sense, for the further development of beauty industry, it is deemed necessary to consider methods to improve the sense of happiness of beauty industry employees.

• Journal of Digital Convergence
• /
• v.12 no.10
• /
• pp.363-374
• /
• 2014

The objective of this study was to investigate factors influencing subjective happiness index of health behavior, self esteem and major satisfaction by nursing students. Findings revealed that; 1) Pearson's correlation revealed a significant association among health behavior, self esteem, major satisfaction and happiness index ; 2) hierarchical multiple regression analysis showed self esteem and major satisfaction significantly influenced happiness index in nursing students. These findings can be utilized to development of strategies for increasing happiness index of nursing students.

• Journal of the Korea Institute of Information and Communication Engineering
• /
• v.13 no.5
• /
• pp.835-844
• /
• 2009

Lately, influence of information rises and interest about estimation satisfaction of information service is rising. However, It requires complicated and various method that measure and evaluate correct value of information service by various attributes of information. Also function and efficiency of information offer service are important. Therefore, interest for satisfaction survey to heighten contents satisfaction of information offer service, service satisfaction, satisfaction of user of system satisfaction is increased. Therefor in This paper, measures lTFlND's User Satisfaction Index and establish information offer service strategy that improve. And wish to draw improvement way and present improvement method and way after direction through results of measurements of user satisfaction index in information offer service field.

• Journal of the Korean Society for information Management
• /
• v.21 no.4 s.54
• /
• pp.153-171
• /
• 2004

The measurement of information system (IS) effectiveness is critical to understanding of the value and efficacy of IS actions and IS investments. In this paper, we propose a new model of the user satisfaction index for ISs and present the user satisfaction index which is measured by the proposed model. Based on the representative theories and models in the field of marketing and IS, we propose a new user satisfaction index model and verify the new model through the analysis of structural equation model. The proposed model consists of four basic dimensions : information quality, service quality, systems quality, and user satisfaction. Also, users' royalty and complaint are adopted as the additional dimension in this model. Data was collected from the ITFIND users to measure their satisfaction index. We, then, suggest some strategic guidelines for the better ITFIND which may useful when the system designers consider upgrading of the system in the future.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2004.04a
• /
• pp.567-572
• /
• 2004

군수품의 품질보증에서도 고객만족지수를 개발하여 고객이 만족하는 군수품을 생산하고 보급하는 것은 중요하다. 국내에서는 최초로 서울대와 국방품질관리소가 공동으로 군수품 고객만족지수(Military Customer Satisfaction Index: MCSI)를 개발하였다. 본 논문에서는 MCSI 모형을 설명하고, 표본설계와 조사방법 및 설문지를 소개하기로 한다. 그리고 MCSI를 테스트하기 위한 예비조사의 결과를 간단히 소개하기로 한다.

• The Journal of the Korea Contents Association
• /
• v.20 no.6
• /
• pp.342-353
• /
• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• Korean journal of communication and information
• /
• v.66
• /
• pp.159-183
• /
• 2014

This study analyzed the competition among three game platforms, PC, Console and Mobile in aspect of user's gratifications using niche analysis. To do this, four gratification factors, 'transportability and accessibility', 'liveliness and variety', 'availability and economic feasibility', 'relationship', were assessed. To investigate competition level among three game platforms, niche breadth, niche overlap, competitive superiority of four gratification factors were analyzed. The results of niche analysis show that mobile platform appeared as a most competitive platform because it utilized diverse resources for game user gratification and had competitive superiority in 'transportability and accessibility' which appeared as most important factor determining user's gratification. However there was no game platform which had competitive superiority in all four gratification factors.

• Journal of agricultural medicine and community health
• /
• v.30 no.1
• /
• pp.89-100
• /
• 2005

Objectives: This study was to find the effected factors on customer satisfaction for medical service and the willingness to revisit among hospital users Methods: The data was collected by a questionnaire survey from February 1 to April 30, 2004, and 600 samples have been analysed among users of university hospital, private hospital and public hospital in a local city. Results and Conclusions: The satisfaction total score to use hospital was 113.54 points(out of 175 point), these scores were constituted 39.10 points(out of 55 point) on satisfaction score for kindness of hospital employee, 36.28 points(out of 60 point) for equipment utilization and service formality, 18.59 points(out of 30 point) for environmental status and 19.57 points(out of 30 points) for reliability in medical examination and treatment service. The factors effected on satisfaction total score to use hospital were type of visiting hospital, age of customer, convenience to visit the hospital, experience of using other hospitals(R2=0.171). The effected factors of willingness to revisit scores were such as satisfaction score in medical examination and treatment service, satisfaction score of kindness hospital employee, experience of health examination and age of customer($R^2=0.370$). In conclusion, to raise the response's willingness to revisit. This must be reinforced by employee's kindness education and medical service quality.