References
-
국가고객만족지수. 2004. [cited 2004.4.10].
- 김계수. 2004. 'AMOS 구조방정식모형 분석'. 서울: SPSS 아카데미
-
미국고객만족지수. 2004. [cited 2004. 4.14].
- 임종원, 박형진, 강명수. 2003. '마케팅조사방법론'. 서울: 법문사
- 채서일. 2003. '사회과학조사방법론'. 학현사
- 한국행정연구원. 1996. '행정서비스종합대책구상: 공공기관의 고객만족도 평가 지표 개발'
- Bailey. J. E. and W. S. Pearson. 1983. 'Development of a Tool of Measuring and Analyzing Computer User Satisfaction.' Management Science. 29(1): 530-545 https://doi.org/10.1287/mnsc.29.5.530
- Chan. L. K., Y. V. Hui, H. P. Lo. S. K. Tse, G. K. F. Tso and M. L. Wu. 2003. 'Consumer Satisfaction Index: New Practice and Findings.' European Journal of Marketing, 37 : 872-909 https://doi.org/10.1108/03090560310465189
- DeLone, W. H. and E. R. McLean. 1992. 'Information Systems Success: The Quest for the Dependent Variable.' Information Systems Research. 3(1): 60-95 https://doi.org/10.1287/isre.3.1.60
- DeLone, W. H. and E. R. McLean. 2003. 'The DeLone and McLean Model of Information Systems Success: A Ten-Year Update.' Journal of Management Information Systems. 19(4): 9-30 https://doi.org/10.1080/07421222.2003.11045748
- Dabholkar, P. A., D. I. Thorpe and J. O. Rentz. 1996. 'A Measure of Service Quality for Retail Stores: Scale Development and Validation.' Journal of the Academy of Marketing Science, 24(1): 3-16 https://doi.org/10.1007/BF02893933
- Doll, W. J. and G. Torkzadeh. 1988. 'The Measurement of End-User Computing Satisfaction.' MIS Quarterly, 12(2): 259-274 https://doi.org/10.2307/248851
- Eldon, Y. L. 1997. 'Perceived Importance of Information System Success Factors: A Meta Analysis of Group Differences.' Information & Management. 32: 15-28 https://doi.org/10.1016/S0378-7206(97)00005-0
- Fornell. C.. M. D. Johnson. E. W. Anderson, J. Cha, and B. E. Bryant. 1996. 'The American Customer Satisfaction Index: Nature. Purpose, and Finds.' Journal of Marketing. 60: 7-18 https://doi.org/10.2307/1251898
- Gallagher, C. A. 1974. 'Perceptions of the Value of Management Information System.' Academy of Management Journal. 17(1): 46-55 https://doi.org/10.2307/254770
- Gronross. C. 1990. Service Management and Marketing: Managing the Moments of Truth in Service Competition, Lexington Books
- Hair. J. F. Jr., R. E. Anderson, R. L. Tatham and W. C. Black. 1998. Multivariate Data Analysis, 5th ed. Prentice-Hall Internation
- Hamilton, S. and N. L. Chervany. 1981. 'Evaluating Information System Effectiveness-Part I: Comparing Evaluation Approaches.' MIS Quarterly, 5(3): 55-69 https://doi.org/10.2307/249291
- Ives. B. and M. H. Olson & J. J. Barouddi. 1983. 'The Measurement of User Information Satisfaction.' Communications of the ACM. 26 (10): 785-793 https://doi.org/10.1145/358413.358430
- Jarvenppa, S. Land P. A. Todd. 1997. 'Consumer Reactions to Electronic Shopping on the World Wide Web.' International Journal of Electronic Commerce. 1(2): 59-88
- Liu, C. and K. P. Arnett. 2000. 'Exploring the Factors Associated with Web Site Success in the Context of Electronic Commerce. Information & Management. 38: 23-33 https://doi.org/10.1016/S0378-7206(00)00049-5
- Negash, S., T. Ryan and M. Igbaria. 2003. 'Quality and Effectiveness in Web-based Customer Support Systems.' Information & Management. 40: 757-768 https://doi.org/10.1016/S0378-7206(02)00101-5
- Parasurman, A., V. A. Zeithaml and L. L. Berry. 1988. 'Communication and Control Process in the Delivery of Service Quality.' Journal of Marketing. 52(2): 35-48 https://doi.org/10.2307/1251263
- Pitt, L. F.. R. T. Watson and C. B. Kavan. 1998. 'Measuring Information Systems Service Quality: Lessons from Two Longitudinal Case Studies.' MIS Quarterly, 22(1): 61-79 https://doi.org/10.2307/249678
- Rai, A., S. S. Lang and R. B. Welker. 2002. 'Assessing the Validity of IS Success Models: An Empirical Test and Theoretica Analysis.' Information systems Research, 13(1): 50-69 https://doi.org/10.1287/isre.13.1.50.96
- Seddon, P. B. 1997. 'A Respecification and Extension of the DeLone and McLean Model of IS Success.' Information Systems Research, 8(3): 240-253 https://doi.org/10.1287/isre.8.3.240
- Snavely. H. J. 1967. 'Accounting Information Criteria.' The Accounting Review. 42(2): 223-232
- Swanson, E. B. 1974. 'Management Information Systems: Appreciation and Involvement.' Management Science. 21(1): 178-188 https://doi.org/10.1287/mnsc.21.2.178
- Zmud, R. W. 1979. 'Individual Differences and MIS Success: A Review of The Empirical Literature.' Management Science. 25(10): 966-979 https://doi.org/10.1287/mnsc.25.10.966
Cited by
- A Personalized Retrieval System Based on Classification and User Query vol.43, pp.3, 2009, https://doi.org/10.4275/KSLIS.2009.43.3.163
- An Analysis of User Satisfaction on a Case of D Children's Library Website vol.30, pp.2, 2013, https://doi.org/10.3743/KOSIM.2013.30.2.007