• Title/Summary/Keyword: 만족도 분석

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A Study on the Residential Satisfaction of Single Youth Households Tenants (청년 1인가구 임차인의 주거만족도에 관한 연구: 부산·경남지역을 중심으로)

  • Kwon, Jeongpyo;Kang, Jeonggyu
    • Land and Housing Review
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    • v.13 no.2
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    • pp.65-79
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    • 2022
  • To suggest implications of future housing problems, this study investigates which characteristics affect the housing satisfaction of young single households. Using the survey data, we perform the multiple regression and decision tree models based on the SPSS Statistics 25.0. Our empirical results show several key features. First, housing characteristics and intention to continue single households had a positive (+) effect on housing satisfaction, in the order of natural, housing, physical characteristics, and intention to continue single households. Second, housing characteristics and intention to marry in the future had a positive (+) effect on housing satisfaction in the order of natural, housing, and physical characteristics. Third, housing characteristics and intention to increase household members in the future had a positive (+) effect on housing satisfaction, in the order of natural, housing, and physical characteristics satisfaction. Finally, the results of the decision tree model show that the natural characteristics were over 3.4, and housing satisfaction was the highest in the case of Jeonse. The results of this study provide three implications for policymakers. First, improving the residential environment of young single households is important. Second, providing customized housing for young single households could enhance the housing satisfaction of young people. Finally, housing provision needs to be carried out with suitable space for the lifestyle of young single households.

A Study on Influence of Naeil Cheum Deduction System on Job Satisfaction of small and medium-sized enterprises in Daegu and Gyeongbuk region (대구.경북지역 중소기업의 내일채움공제 제도가 직무만족도에 미치는 영향에 관한 연구)

  • Kim, Dae-Gyu;Lim, Sang-Ho
    • Industry Promotion Research
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    • v.2 no.1
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    • pp.39-44
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    • 2017
  • The purpose of this study is to analyze the effect of the Naeil Chaeum deduction system on job satisfaction. The results of the study are summarized as follows. A total of 159 small to medium-sized enterprise workers participated in the deduction for Naeil Chaeum. The data were analyzed using SPSS Statistics 20, which included frequency analysis, factor analysis, reliability analysis, correlation analysis, regression analysis, and post analysis. First, the suitability of the method of the Naeil Chaeum deduction system has the highest positive effect on the job satisfaction. Second, the correlation of job satisfaction after filling in Naeil Chaeum deductions showed that fitness (p <.01, ${\beta}=.307$) and efficiency (p <.01, ${\beta}=.296$) had a significant effect on job satisfaction. Third, the analysis of the difference of job satisfaction according to the academic ability of the workers who were enrolled in Naeil Chaeum deduction system was analyzed that professional college graduates (2.08) were higher than job college graduates (1.99).The purpose of this study is to analyze the impact of the Fill - Down System on the job satisfaction by analyzing the importance of quality of life, job satisfaction, and muscle strength, analyzing the difference according to the demographic characteristics of the workers, And helping to stabilize the work life, and to verify the effectiveness of the study.

초고속 인터넷 서비스에서의 고객 만족도-충성도-수익성 간의 연관 관계 분석

  • An, Jae-Hyeon;Kim, Myeong-Su;Lee, Dong-Ju;Park, Yeong-Jun;Kim, Chang-Gyu
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.05a
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    • pp.327-330
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    • 2004
  • 고객의 만족도와 충성도 제고는 기업활동 중 가장 중요한 기능으로 인식되고 있다. 따라서, 고객 이탈율이 높고 신규 고객 확보 경쟁이 치열한 초고속 인터넷 서비스 산업에서는 고객 만족도와 충성도의 증대를 통하여 고객 유지율을 제고하고 이를 통한 장기적인 수익성 증대를 위한 노력의 일환으로 막대한 경영자원을 투입하고 있다. 하지만 실제 서비스에 만족하고 충성도가 높은 고객이 기업의 수익성 확보에 기여하는 지에 관련해서는 그 실증 연구가 거의 이루어지고 있지 않다. 본 연구에서는 국내 한 초고속 인터넷 서비스 회사의 고객을 대상으로, 생존분석(survival analysis)을 이용한 개별 고객의 총 서비스 가입기간 추정을 통해 각 개별 고객의 가치를 산출하고, 이를 기반으로 고객의 만족도와 충성도, 수익성간의 연관 관계를 파악하였다. 분석 결과, 일반적인 예상과는 달리 높은 만족도와 충성도가 고객 서비스 이용 기간의 증대에 기여하지는 않는 것으로 밝혀졌다. 또한, 만족도 및 충성도와 수익성 간에 정(+)의 관계가 존재하지 않는 것으로 나타났다.

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상대적 경제수준이 생활만족도에 미치는 영향에 관한 연구

  • Kim, Hyeong-Tae
    • 한국사회복지학회:학술대회논문집
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    • 2005.04a
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    • pp.515-532
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    • 2005
  • 본 연구는 경제관련 수준이 생활만족도에 미치는 영향을 분석하였다. 이를 위해 한국노동패널조사(KLIPS)자료 중 4,294가구 10,553명을 대상으로 지역에 따른 경제관련 변인들의 차이를 분산분석을 통해 알아보았고, 단순한 경제수준 변인이 생활만족도에 미치는 영향과 경제수준을 지역에 따라 표준점수(Z-score)로 환산한 변인이 생활만족도에 미치는 영향을 회귀분석을 통해 비교하였다. 연구 결과 단순한 경제수준보다는 표준점수로 환산된 상대적 경제수준이 더 큰 설명력을 갖는 것으로 확인되었다. 또한 일정부분 생활만족도에 정적 영향을 줄 것으로 기대되었던 소득과 지출, 저축 둥 경제수준 관련 변인들이 일관되게 부적 영향을 갖는 것으로 나타났다. 이러한 결과는 가구지출 기준 상위집단과 하위집단에서 동일하게 나타났다. 한 편 상위집단과 하위집단에서의 소득 관련 변인들의 영향력이 일부 상이하게 나타났는데, 상위집단에서는 전년도의 소득이 부적으로 더 근 영향력을 갖는 반면에 하위집단에서는 전월의 소득이 부적으로 더 큰 영향력을 갖는 것으로 나타나 하위집단의 소득 불안정이 생활만족도에 영향을 주고 있음을 시사하였다.

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목포항 연안여객터미널 이용자 만족도 분석

  • Song, Ju-Min;Kim, Hwa-Yeong
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2018.05a
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    • pp.61-62
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    • 2018
  • 목포항은 과거부터 서남권 도서를 연결하는 여객선 교통의 충추적인 역할을 담당해왔다. 최근 국민의 삶의 질 향상과 여가시간 증가로 섬을 찾는 관광객이 증가하고 있다. 이에 목포항 연안여객터미널의 이용객 만족도를 조사하여 어떤 시설, 서비스를 중요하게 여기고 있는지 조사, 분석하였다. 그 결과 다양한 연령층이 목포항 연안여객터미널을 이용하고 있었으며, 그 가운데 20대와 50대의 이용객이 많았다. 연안여객터미널 접근성은 좋다고 했으나 타 교통수단에 비해 다소 비싸게 느끼고 있었다. 연안여객터미널 시설의 중요도와 만족도에 있어서 매표소 시설, 대기실 공간, 화장실 여건은 중요하다고 인식하고 있었고 목포항 연안여객터미널의 만족도도 대체로 높았다. 그러나 상업시설과 주차장은 중요하게 인식하고 있었으나 만족도는 낮게 나타나 이에 대한 보완이 필요할 것으로 판단된다. 연안여객선의 운영서비스에 있어서는 운항간격, 출항시간 준수, 운항 소요시간 준수, 편의시설 관리, 안전관리 수준, 이용서비스 대비 운임, 차도선 이용 편의성에 있어서 만족도가 높게 나타났다. 이 연구는 향후 목포항 연안여객터미널 운영에 활용될 수 있을 것으로 기대된다.

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Satisfaction Analysis of Learners in Non-face-to-face Team Project Classes (비대면 팀 프로젝트 수업의 학습자 만족도 분석)

  • Ahn, You Jung;Shim, Han-moi
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2022.01a
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    • pp.395-397
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    • 2022
  • 대면 수업에서와 유사한 교수자와 학습자, 학습자들 사이의 상호작용을 통하여 지식습득뿐만 아니라 문제해결능력, 창의적 사고력, 협동학습능력을 양성하기 위해 프로그램 개발 수업에 팀 프로젝트 수업을 적용하여 운영하였다. 수업 운영 후 참여 학생들을 대상으로 만족도 설문을 실시하여 비대면 팀 프로젝트 수업에 대한 만족도와 수업에서 만족하는 부분 그리고 불만족한 경우에 그 원인에 대해 조사하고 분석하였다. 연구 결과 분석된 개선 사항을 차년도 수업에 반영함으로써 팀 프로젝트 수업에 대한 학습자들의 만족도를 향상시키는데 연구의 목적을 둔다.

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An Improvement Direction for Increases of Visitor Satisfaction on Arboretum by Post-evaluation - Based on Jade Garden - (수목원 방문객 만족도 증진을 위한 개선방향 - 제이드가든 내 4개 주제정원을 대상으로 -)

  • Park, Geon;Yun, Young-Jo;Kil, Sung-Ho;Rho, Hoe-Eun
    • Journal of the Korean Institute of Traditional Landscape Architecture
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    • v.37 no.4
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    • pp.60-72
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    • 2019
  • The purpose of this study was to identify detailed factors that affect visitor satisfactions of the plants on display, environments of pedestrian road and facility of each theme garden by conducting a survey of visitors to Jade Garden. The 400 data including 100 copies per theme garden were used for statistical analysis. The statistical techniques used in the survey analysis include multi-regression analysis, t-test, and analysis of variance(ANOVA). As a result of the analysis, most of theme gardens tended to have the greatest impact on the satisfaction of the plants on display and the lowest level of facility satisfaction. According to detailed factors analysis of the satisfaction of plants on display satisfaction of plant diversity and the method of plant display were most affected in most of the theme gardens. Among them, promoting the satisfaction of plant diversity is necessary to plant various species, but in case of Ginkgo Maze Garden, a type of tree community as one tree(Ginkgo biloba), the satisfaction of plants diversity did not show a rising-up value. Therefore, it was confirmed that the appropriate degree of plants diversity depends on the theme or environment of the garden. In the case of the pedestrian-road-satisfaction, the width of the pedestrian road was the most affected, It was analyzed that whether the point of intersection can be easily available during peak season has a significant impact on the satisfaction of visitors. In the case of facility satisfaction, it was analyzed that the presence of rest and convenience facilities had the most direct influence on visitors, so the facility diversity had the greatest influence. Therefore, it is necessary to more systematically categorize and consider the influential detailed factors such as plants diversity and methods of plant display, width of pedestrian road and facilities diversity for the management and development of the arboretum.

Satisfaction Factors and Determinants of Visitors in Bukhansan National Park, Korea (북한산국립공원 탐방객 만족요인 및 예측모형)

  • Baek, Jae-Bong;Kim, Dong-Pil
    • Korean Journal of Environment and Ecology
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    • v.22 no.2
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    • pp.113-118
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    • 2008
  • This study was carried out with the aim to provide basic data for efficient park management by analyzing satisfaction factors and estimated regression model through questionnaire survey method for the visitors to Bukhansan National Park in Korea. As a result of analysis, it was found that visitors are satisfied with such variables as 'illegal camping', 'cooking act' and 'padded bills' but extremely unsatisfied with 'waste problem', 'congestion', 'damage of visiting trails' and 'lack of cultural facilities'. In the result of satisfaction factors, it was revealed that 'facility management factor' was found to have the greatest effect on satisfaction degree. In the estimated model by Multiple Regression Analysis, 'damage of natural resources' and 'damage of cultural and historic resources', and 'lack of traffic facilities' were found to affect visitors' satisfaction.

The Effect of Experience of Abuse on Life Satisfaction of the elderly in Long-term Care Facilities (노인요양 시설내 학대경험이 이용 노인의 삶의 만족도에 미치는 영향)

  • Bae, Jin-Hee;Jung, Mee-Soon
    • The Journal of the Korea Contents Association
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    • v.17 no.6
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    • pp.591-599
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    • 2017
  • With the introduction of long-term care insurance, the number of long-term care facilities and the elderly using it is increasing. Nevertheless, there was a lack of concern and research on elderly abuse and how to affect the life of the elderly in long-term care facilities. The study analyzed the data collected from 278 senior citizens of 44 long-term care facilities in two regions. The analysis was conducted to analyze the relationship among elderly abuse, service quality, service satisfaction and life satisfaction. An analysis showed that some of the elderly experienced elderly abuse, especially sexual abuse. The experience of abuse affect the perception of the service quality, service satisfaction and life satisfaction of the elderly. The elderly experienced abuse was undervalued in service quality, service satisfaction and life satisfaction. Based on these findings, the implications to prevent elderly abuse of long-term care facilities are suggested.

The Effects of Internal Marketing on Job Satisfaction in Food Service Industry (외식업체 종사자의 내부마케팅이 직무만족에 미치는 효과)

  • Kim, Gil-Sun;Ahn, Kwan-Young;Jung, Moon-Young
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.7 no.3
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    • pp.27-37
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    • 2012
  • The purpose of this study is to review the effect of internal marketing on job satisfaction in food service industry. In order to verify and achieve the purposes mentioned above, questionnaire data are gathered and analysed from 438 employees and their superiors for measuring employees' service quality fromKangwon province. Multiple regression is applied to test the proposed 2 hypotheses: the relationship between internal marketing and intrinsic job satisfaction, and the relationship between internal marketing and extrinsic job satisfaction. Empirical survey's findings are as follows; First, management support, internal communication and employment security have positive relationships with intrinsic job satisfaction. Second, management support, training & education has positive effect on extrinsic job satisfaction and employment security have positive relationships with extrinsic job satisfaction.

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