• Science of Emotion and Sensibility
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• v.25 no.1
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• pp.41-54
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• 2022

The purpose of this study was to propose a "user experience (UX)-centered product development process" so that the product design development process using the service design process can be systematized and used in practice. In a situation in which usability research on office phones is lacking compared to general home phones, this study expands to a product-based service design point of view rather than simple product development, intending to research ways to provide user experience value through office phone design in smart office. This study focused on extracting UX-centered user needs using the service design process and developing product design that realizes user experience value. In particular, the service design process was applied to systematically extract user needs and experience value elements in the product development process and to discover ideas that were converged with product-based services. For this purpose, the "Double Diamond Design Process Model," which is widely used in the service design field, was adopted. In addition, a product design development process was established so that usability improvement plans, user experience value elements, and product-service connected ideas could be extracted through a work-flow in which real users and people from various fields participate. Based on the double diamond design process, in the "Discover" information collection stage, design trends were identified mainly in the office phone markets. In the "Define" analysis and extraction stage, user needs were analyzed through user observation, interview, and usability survey, and design requirements and user experience issues were extracted. Persona was set through user type analysis, and user scenarios were presented. In the "Develop" development stage, ideation workshops and concept renderings were conducted to embody the design, and people from various fields within the company participated to set the design direction reflecting design preference and usability improvement plans. In the "Deliver" improvement/prototype development/evaluation stage, a working mock-up of a design prototype was produced and design and usability evaluation were conducted through consultation with external design experts. It is meaningful that it established a "UX-centered product development process" model that converged with the existing product design development process and service design process. Ultimately, service design-based product design development process was presented so that I Corp.'s products could realize user experience value through service convergence.

• Archives of design research
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• v.12 no.1
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• pp.15-24
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• 1999

The deVelopment of technologies changes the thinking of people and the ways of IMngs. The software developers as well as users are now aware of the importance of graphic user interface design, and the usage of graphic elements is getting rrore and more easier due to the technological improvements based on the windows system(Microsoft). For these reasons, people who engaged in software developments do much more efforts to get user-oentered design solutions, in other words, the usability improvements. And the interdisciplinary projects teams which consist of experts of various fields are increasing in number. But, the lack of understanding on software developments and the proceeding of design work without the consideration of entire process of a project make interface design work difficult. For exampIe, some engineers often think designers as persons who decorate their products in the final stage. In this thesis, through the investigation of user interface design and software development process, the frarnework of effective team projects is proposed. The main purposes of this thesis are to define the work area and position of designers and to propose the interface design process for the cooperative software development projects within the interdiociplinary teams.

• 한국HCI학회:학술대회논문집
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• 2006.02b
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• pp.26-32
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• 2006

다양한 정보기기들이 출현함에 따라 UI가 제품성공의 중요한 요인으로 부각되고 있다. 이러한 중요성을 인식하고 Microsoft, Nokia, HP, Motorola 등 해외 선진기업들은 UI 연구에 주력해 오고 있다. 국내 기업들도 2000년대부터 본격적으로 기업 내 UI팀을 구성하기 시작하여 점점 그 규모와 역할을 확대해 나가고 있지만, 개발시간의 촉박함, 체계적인 방법론에 대한 인식 부족, 전문인력부족 등으로 인해 UI업무가 효율적으로 진행되지 못하고 있다. 선진기업과 경쟁하기 위해서는 사용자 경험 측면에 대한 투자가 시급하며, 국내 UI전문가의 역할이 크게 요구되고 있는 시점이다. 따라서 기업 내 UI업무의 현주소를 파악하고 통합적인 고객체험 디자인을 목표로 하는 UI팀의 발전방향을 모색하고, 비전을 제시하는 것을 연구의 목적으로 삼는다. 본 연구의 방법으로는 문헌조사와 선행연구를 통해 UI, UX의 개념과 UI관련 조직의 구성과 역할을 살펴보고, 국내 모바일 및 전자제품 제조사, 유무선 인터넷을 기반으로 하는 컨텐츠 서비스 업체의 UI실무자를 대상으로 한 인터뷰와 설문조사를 통해 현재 기업 내 UI팀의 현황(조직구성, 업무의 범위 및 프로세스, 조직 내에서의 위상 등)을 분석하였다. 그 결과 다음과 같은 문제점들이 도출되었다. 첫째 조직구조상의 문제점, 둘째 업무 프로세스상의 문제점, 셋째 전문인력의 부족 등이다. 본 연구를 통해 기업 내 UI팀의 역할과 위상이 그 중요도에 비해 미약한 것으로 나타났다. 따라서 향후 통합적인 UX디자인을 접목한 미래 지향적 UI팀으로써 전체 프로세스 과정에 비전을 제시하기 위해서는 다양한 분야의 전문가들로 구성된 독립적 UI팀 구성이 이루어져야 한다. 또한 기획, 디자인, 개발 등 타 부서와의 보다 적극적인 업무교류를 통해 사용자의 입장을 대변하는 역할을 해야 한다.

• The Journal of the Korea Contents Association
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• v.17 no.5
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• pp.114-121
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• 2017

The game industry, which is based on high technology, requires specialized personnel. In particular, game graphic design, which occupies the visual area of games, is a fusion of technology and design. In this study, we classify and analyze the curriculum status of US and Korean game - related universities, which is the world 's top game industry. US universities ranked 10 universities in the ranking through official evaluation agencies, and Korea compared 10 universities with relatively well-publicized educational courses through the official homepage. In this analysis, it is necessary to study the curriculum that can complement the creativity and flexibility of game graphic design course by preparing creative subjects for securing professors who have experience in field work and developing various game graphic designs.

• Proceedings of the Korea Contents Association Conference
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• 2008.05a
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• pp.743-748
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• 2008

Design is objective and universal human aesthetic activity. Design originally began with the purpose 'to make public's life abundant and increase their quality of living." However, design education has bee developed to foster human resource to maximize production of company in the name of 'important production method for company.' Therefore, common people has been had many opportunities to learn about design. General people could not be satisfied their demand to learn about design due to narrow opportunities. Public has had resistance feeling for design that it has been exclusively occupied by certain designers. Therefore, it is urgent to expand the object of design education and change the contents which have been focused on fostering design professionals. This research examined about the goal of public design education (self-expression, enjoying quality of life, culture, and wisdom of living) as a way to increase our life quality by recognizing the need of public design education based on various social phenomena which strongly shows people's desire to pursue aesthetic life.

• Archives of design research
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• v.17 no.2
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• pp.181-188
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• 2004

The values of material civilizations that dominated the last century have been replaced with invisible values such as knowledge, information, and culture. The central axis of the world economy is also rapidly shifting from a capital and labor-intensive industry to a knowledge-based industry of software and contents. From the perspective of the industrialization of culture as multinational corporations and dominance and subordination relationships between cultures thereof, and crisis of cultural identity, the issues of support and fostering a culture industry arise. These have become major issues of concern in deciding national policies. In response to this trend, new departments related to culture contents in various universities have been established for fostering manpower in the field and the government policy to foster related human resources. However, actual results have not been currently achieved, despite the increase in quantity. This is due to the fact that the walls between culture contents departments were too high and thus education and fostering excellent human resources have not been properly conducted. It is also due to the obscure direction of education and a deficiency in the system. To cope with these problems, a systematic manpower-fostering education program should be developed through enhancement of the understanding of culture contents via linking education programs with detailed major fields of study. Accordingly, this study aims to identify changes in the current culture contents industry at home and abroad according to digitalization for fostering manpower of culture contents required in a rapidly changing environment of the culture contents industry. Then, it will review what influence has been made on the education system through the identification of personnel types through work flow charts and contents delivery modes following integration, as well as a desirable method to construct culture contents. Therefore, this study is a preliminary study on the means of fostering core personnel in the culture contents industry through linkage with the education system.

• Archives of design research
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• v.11 no.3
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• pp.91-99
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• 1998

In 1995, the department of multimedia-related study was first founded in Technical Institute and has carried out the fundamental education at academic level in trial and error. Following a bubble situation of multimedia-related industries, the education of multimedia-related departments has mass-produced hurriedly prepared multimedia designers and programmers. With the current IMF economic crisis, demand for the multimedia expert manpower has shrunk drastically and competitiveness for getting a job becomes intense. Therefore, it is an urgent problem to specialize the multimedia education of Technical Institute and to differentiate it from the education of Universe. In this paper, I am going to analyze the cause of various practical problems occurring in the multimedia education in Technical Institute and to suggest the solution and education goal for the specialized and differentiated education in multimedia-related department of Technical Institute.

• Proceedings of the Technology Innovation Conference
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• 2004.06a
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• pp.170-213
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• 2004

생산자 중심에서 소비자 중심으로의 경영 패러다임이 변화함에 따라, 이제 디자인 경영(design management)의 시대가 도래하였다 즉, 제반 기능의 활동이 독립적이고 순차적으로 이루어지는 기존 경영방식(즉, 제품 개발 $\rightarrow$ 제품 디자인 $\rightarrow$ 제조 $\rightarrow$ 마케팅 $\rightarrow$ 판매)과는 달리, 디자인 경영은 디자인을 중심으로 제반 기능간의 통합과 조정을 이룬다. 이 결과, 디자인 경영은 조직간의 커뮤니케이션을 활성화시키며 소비자의 추상적인 욕구가 구체적으로 상품에 표현되도록 노력한다. 이렇게 함으로써, 디자인 경영은 기업 이미지 창조의 역할을 적극적으로 수행하는 것이다. 이와 같은 소비자 중심의 경영은 과거 제품의 판매(sales)지향적이던 기업 활동을 소비자와의 관계(relationship)지향적으로 변화시키고 있다. 본 연구의 분석 목적은 제품 디자인을 품질경쟁력의 결정요인으로서 포함시켜 품질경쟁력의 평가모형을 개발하고 품질경쟁력의 결정요인 및 상관관계와 품질함수를 추정함으로써 제품 디자인 및 디자인 경영의 기능적 역할을 규명하고 디자인 경쟁력 수준을 평가 및 측정할 수 있는 모형을 정립함과 동시에 이를 제고할 수 있는 정책방향을 제시하는 것이다. 이로써, 본 연구는 신상품의 개발과정에서 어떻게 제품 디자인이 연구개발, 제조, 마아케팅, 판매 등의 제반 기능들과 상호 작용하며 이들 기능들의 통합과 조정을 추구할 수 있는가를 보여주는 디자인 경영의 이론적 기초를 제공하고자 함이다. 상기와 같은 연구목적과 분석목표를 위하여, 한국 제조업 부문의 400개 표본기업에 대하여 소정의 설문조사를 통하여 추출된 측정변수들을 기초로 품질경쟁력의 결정요인을 분석하고 품질경쟁력 지수를 도출하여 산업부문별 및 제품유형별로 비교하였으며, 품질함수를 추정하였다. 전술한 분석결과를 토대로, 디자인 경영이론의 기초를 제공하기 위한 시도로서 제품 디자인의 파급효과와 인과관계에 대한 가설검정을 실시하였다. 본 연구의 분석 결과는 다음과 같이 요약될 수 있다. (1) 품질경쟁력의 결정요인으로서 주요 제품들의 기능성, 기본 성능, 제품성과의 기술적 성취도, 제품 수명(내구성), 신뢰성, 핵심 기술력, 사용 편의성, 서비스 편의성, 생산 용이성, 제품 디자인의 우수한 정도가 a=0.01 수준 하에서 유의적으로 추정되었다. 이들 변수들 중에서 품질경쟁력에 가장 큰 영향을 미치는 측정변수는 제품의 기본 성능, 수명(내구성), 신뢰성, 제품 디자인의 순서로 추정되었다. 이것은 한국 제조업이 아직 산업 디자인이 품질경쟁력에 크게 영향을 미치는 성숙단계에 이르지 못하였음을 의미한다. (2) 제품 디자인에게 영향을 끼치는 유의적인 변수는 연구개발력, 연구개발투자 수준, 혁신활동 수준(5S, TPM, 6Sigma 운동, QC 등)이며, 제품 디자인은 우선 품질경쟁력을 높여 간접적으로 고객만족과 고객 충성을 유발하는 것으로 추정되었다. 상기의 분석결과로부터, 본 연구는 다음과 같은 정책적 함의를 도출하였다. 첫째, 신상품 개발과 혁신을 위한 포괄적인 연구개발 프로젝트를 품질 경쟁력의 주요 결정요인(제품의 기본성능, 신뢰성, 수명(내구성) 및 제품 디자인)과 연계하여 추진해야 할 것이다. 둘째, 기업은 디자인 경영 마인드 제고와 디자인 전문인력 양성을, 대학은 디자인 현장 업무를 통하여 창의력 증진과 기획 및 마케팅 능력 교육을, 정부는 디자인 기술개발 및 디자인 교육지원의 강화를 통하여 각각 디자인 경쟁력$\rightarrow$품질경쟁력을 제고시켜야 할 것이다.

• The Journal of the Korea Contents Association
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• v.16 no.4
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• pp.76-87
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• 2016

The purpose of this study is to examine university graphic design curricula to cultivate creative specialized manpower equipped with practical skills. To attain the goal, this author investigated the curricula of four-year, three-year, and two-year universities located in the capital area including Seoul and interviewed those working in 10 specialized design companies located in Seoul and Incheon. According to the findings of analyzing the curricula, four-year, three-year, and two-year universities all emphasize practices based on projects and inquiries more rather than the mastery of basic design. Among the areas, publication graphic designs are emphasized the most, and the next are visual multimedia designs. However, advertising marketing designs are not or hardly emphasized in the curricula. But specialized university education demanded by those specialized design companies is the education emphasizing the mastery of basic design more rather than practices based on projects and inquiries. Concerning the cultivation of specialized graphic designers having central roles as the pillars of knowledge industry or creative industry demanded in this age, it is needed to have a new perspective to reorganize specialized education grounded on close cooperation and favorable relationship between universities in charge of specialized education and those specialized companies.

• The Journal of the Convergence on Culture Technology
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• v.4 no.4
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• pp.267-272
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• 2018

Today, SNS exists as the most influential medium. A variety of designs are being produced in the context of numerous SNS marketing designs and the increasing exposure of ads to SNS and portal sites. Recognizing the current status of sns advertising design, which is heating up more than a decade ago, we will study strategies to introduce an important part of education to be conducted in universities and the current way in which it is used and produced. Modern SNS marketing designs include promotional posters, card news, and banner ads, and are evolving into various forms and content that are combined with advertisements. In communicating or sharing information, the importance of real-time advertising product work and the saving of caustic costs are important. This requires a diversification of university education, as well as a change in quality and speed of production. When the graduates of SNS Design Production Education Development Plan and design work were carried out, they conducted a study on the education section where real-time work is possible to proceed to the industrial field. Through this research, we would like to consider the development of SNS marketing design personnel and the practical implications of training methods.