• Industry Promotion Research
• /
• v.8 no.2
• /
• pp.93-100
• /
• 2023

This study used Gangwon provincial social survey data(2021) to verify the effect of working environment satisfaction of the main working population on settlement consciousness and the mediating effect of subject employment stability. The working environment satisfaction was analyzed by dividing it into three sub-factors: income satisfaction, working conditions satisfaction, and community life satisfaction. As a result of the study, all three sub-factors of working environment satisfaction and subjective employment stability had a positive correlations with settlement consciousness. It was confirmed that subjective employment stability had a partial mediating effect when each of the three sub-factors of working environment satisfaction affected settlement consciousness. Based on the results of the study, it is meaningful to provide empirical data for preventing outflow of the local population by revealing the effect of working environment satisfaction and subjective employment stability on the settlement consciousness.

• Journal of Industrial Convergence
• /
• v.19 no.6
• /
• pp.131-138
• /
• 2021

Identifying the factors between nursing work environment and emotional labor to job satisfaction for nurses in public hospitals, 176 nurses who worked at six medical centers in Gyeonggi-do as study subjects were selected. The data was analyzed using descriptive statistics, ANOVA, t-test, post-test Scheffe's test, and multiple regression analysis with SPSS/WIN program(23.0). In the results to identify the factors that influence the job satisfaction, the better the nursing work environment(β=.797, p=.000) and the lower the degree of emotional labor(β=-.089, p=.045), the higher the job satisfaction. Additionally, job satisfaction increased when nurses cared the fewer number of patients. To increase job satisfaction for nurses, the policy should be considered to care fewer patients per a nurse, improve work environment and decrease emotional labor.

• The Journal of the Korea Contents Association
• /
• v.12 no.7
• /
• pp.415-424
• /
• 2012

This paper tried to identify the impacts of emotional labor on burnout and job satisfaction in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 300. The results of this study are as follows: Firstly, surface acting have a positive effect on emotional exhaustion, lack of accomplishment and depersonalization. But deep acting have a negative effect on emotional exhaustion. And deep acting, emotion control have a negative effect on lack of accomplishment and depersonalization. Secondly, surface acting have a positive effect on job environment. Also deep acting, emotion control have a positive effect on rewards and value sharing. And emotion control have a positive effect on work environment. Thirdly, deep acting have a negative effect on job environment. Also, surface acting have a negative effect on rewards and value sharing.

• Proceedings of the KAIS Fall Conference
• /
• 2012.05a
• /
• pp.401-405
• /
• 2012

우리나라의 서비스 직업에 대한 고용비중이 점차 높아지고 있는 동시에 여성의 경제활동도 함께 증가하는 추세를 보여주고 있다. 또한 현재 경영의 환경에 있어서의 소비자들은 기업과의 직접적인 대면과 함께 우량의 서비스 품질을 요구하는 경영환경의 시대에 있다. 각 기업은 차별화 전략으로서 최상의 서비스 제공을 통한 고객 만족 극대화에 초점을 맞추고 있으며 특히, 서비스 기업에서 추구하는 고객만족 또는 서비스 만족도가 기업의 경쟁우의를 결정짓고 기업의 이미지를 표현하는 중요한 요인으로 여겨지고 있다. 이러한 고객만족을 중시하는 기업과 조직의 목표에 의해 대부분의 고객센터의 여성 근로자들은 조직이 요구하는 감정표현의 규범에 의해 자신의 감정이나 느낌을 고객에게 연출하도록 강요받고 있다. 근로자의 기분과 감정과는 관계없이 고객에게 미소와 친절을 보내야 하는 고객센터 근로자들은 감정노동을 하고 있는 것이다. 이에 본 연구에서는 서비스 산업 중에서도 여성인력에 대한 의존도가 높은 고객만족센터(텔레마케터 or 전화상담원)에 근무하는 여성근로자를 중심으로 감정적 부조화에 따른 감정노동이 직무스트레스에 미치는 영향에 대하여 알아보고 연구 결과를 통해 고객센터의 여성근로자들의 인적자원관리 차원에서 감정노동에 대한 인지와 직무스트레스 조절을 통한 관리에 시사점을 제안하고자 한다.

• The Journal of the Korea Contents Association
• /
• v.20 no.8
• /
• pp.251-261
• /
• 2020

This study aims to suggest a new perspective that can account for variations in fertility rates across OECD countries. Most previous literature has highlighted the influence of government policies on fertility rates. This study focuses the role of job strain, unequal division of household labor, and life satisfaction on fertility rates. These factors are related to work-life balance, and play a crucial role in understanding variations in fertility rates across OECD countries. Using fuzzy set qualitative comparative research analysis (fsQCA), this study tests whether fertility rates can be explained by differences in the levels of job strain, gender equality at home, and life satisfaction across countries. The results are as follows: First, high fertility-countries show low levels of job strain, equal division of household labor, high levels of life satisfaction, and high levels of GDP. Second, a high level of GDP is not crucial for achieving high fertility rates. This study suggests that changes in working conditions and organizational culture are required to increase the fertility rate in Korea, since this can influence work-life balance, life satisfaction and equal division of household labor.

• Proceedings of the Korean Society of Community Living Science Conference
• /
• 1999.07a
• /
• pp.49-64
• /
• 1999

농촌생활의 질의 풍요로움을 연구하기 위한 일환으로 농가 생활경영을 시점으로 한 농업겨영과 농가주부의 관계, 가사운영과 가계관리를 중심으로 살펴 본 결과를 요약하면 다음과 같다. 첫째, 농업경영과 주부와의 관련에 대해 우선 열거할 수 있는것은 생산 노동력의 분담상황에서의 주부노동의 실태이다. 전체평균에서 78.1%의 주부가 남편과 함께 기간노동에 종사하고 있었으며, 농업생활에서 주부의 역할리 매우 큼을 단적으로 지적해 주는 것이었다. 그리고 종사하는 종작업과 경영 참여의 내용은 다양하다. 그 결과 시간적으로 본 주부 담당의 가사작업은 농번기와 농한기의 시기에 영향을 크게 받고 있음을 알 수 있었다. 둘째, 가계관리상의 문제점으로 자녀의 교육비나 교제비의 부담이 거론되었고, 수입의 불규칙, 빚과 부채의 부담이 큰 문제로 지적되었다. 셋째, 가정생활의 만족도, 지역생활의 만족도는 모두 만족과 불만의 중간을 보였다. 가정생활에서의 만족도에서 평균점 보다 낮은 항목은 가족 동반의 식사, 부부대화, 내구소비재의 순이었고, 지역생활환경에 관하여는 보건소, 병원에 관하여는 불만족스러운 대답을 보였다. 넷째, 농작업의 효율화 대책은 기계화, 조직화, 공동화, 작업의 계획화이었으며, 가사노동에 있어서는 "주부의 농작업 감량대책"과 함께 "가족의 협력에 의한 가사분담","가족이 신변의 것을 스스로 한다","가사작업의 계획화"등이 요구되어진다.

• The Journal of the Korea Contents Association
• /
• v.12 no.12
• /
• pp.616-626
• /
• 2012

Despite growing importance of emotional laborer management in broadcast artist, there are very few empirical studies on the effects thereof. The purpose of this study is to identify effects of emotional labor and job stress of broadcast artist on job satisfaction and their relations. Of the 200 distributed questionnaires 120 copies were used in the analysis. The results of the study were as follows. The results of the study showed that there exist strong relationship between emotional labor($r=-.226^*$) & job stress($r=-.505^{**}$) and job satisfaction. Emotional labor and job stress show significant effects on job satisfaction negatively(${\Delta}R2=.292$, F=5.557, p<.01). The implications of the results and research topics to be studied were discussed.

• Journal of the Korea Convergence Society
• /
• v.6 no.6
• /
• pp.27-34
• /
• 2015

Abstract The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. Higher levels of emotional labor resulted in lower levels of job satisfaction, as well as higher levels of turnover intention. We used the logistic regression analysis to compare change of job satisfaction, turnover intention according to the level of emotional labor. In logistic regression analyses, social support was the largest mediating factor between emotional labor and job satisfaction and the odds(Likely to with low job satisfaction) was down by 16% after adjustment for supervisor, colleague. In case of turnover intention, largest mediating factor were drinking, physical condition, supervisor, colleague and the odds(Likely to with high turnover intention) was down by 52% after adjustment for mediating factors. The results of this study were as follows. Emotional labor was negatively impact on job satisfaction and turnover intention. To increase the job satisfaction and lower the turnover intention, it is necessary to do more efforts to improve social support(supervisor and colleague) and management personal factor(drinking, physical condition) for the dental hygienists should be made to reduce such negative effects.

• Knowledge Management Research
• /
• v.24 no.3
• /
• pp.173-193
• /
• 2023

Digital transformation and the COVID-19 pandemic have facilitated the rapid development and dissemination of non-face-to-face technologies such as self-service technologies (SSTs). This research investigates how motivation factors affect consumers' negative responses to digital shadow work (DSW) in SSTs which decreases their continuous use intention of SSTs. Also, we examine whether the grafication delay ability moderates the relationship between consumers' negative responses to DSW and their continuous use intention of SSTs. By an analysis of usable 450 user respondents via SmartPLS 4.0, perceived benefits was found to significantly influence consumers' negative responses to DSW. Also, consumers' negative responses to DSW can significantly decrease their intention to continue using SSTs. Further, the effect of negative responses to DSW on continuous use intention of SSTs is stronger in case of consumers with low gratification delay ability than in case of consumers with high gratification delay ability. The study findings contribute to providing some strategies for companies operating SSTs by examining the effects of consumer's responses to DSW and gratification delay ability on the continuous usage intention of SSTs.

• Journal of dental hygiene science
• /
• v.10 no.6
• /
• pp.431-438
• /
• 2010

This study was designed to identify the relationship between emotional labor and reaction factor(job satisfaction, fatigue), buffer factor(social support) among dental hygienist. The number of respondents was 50 who work in dental clinic and period of investigation was march 2010 through April 2010. A structured questionnaire was employed to evaluate the level of participants' sociodemographics, job-related factors, health-related behaviors, emotional labor and self-perceived fatigue, job satisfaction, social support. While the mean values of emotional labor were higher than thosewho work in hospital and lower than those who work in service employees. These results suggest that emotional labor was related to an increase in fatigue and strong correlation between involuntary emotional expression, self-perceived fatigue, job satisfaction, social support in dental hygienist. Multiple regression analysis has found that social support and no. of personnel were main factors that influence to the level of emotional labor in dental hygienist. The results of this study suggest that emotional labor was a determinant predictor of self perceived fatigue. Thus, a management program for emotional labor is strongly recommended for promotion of quality of life in dental hygienist and to improve dental service and competitiveness.