• Journal of Distribution Research
• /
• v.9 no.2
• /
• pp.75-99
• /
• 2004

The primary purpose of this research is to develop and test a model that explains the process of how trust in a supplier firm and salesperson through relational commitment influence buyer's positive and desirable behavior. In order to do so, we are empirically to examine how a supplier firm and salesperson trust can reinforce buyer's relational commitment leading to relational citizenship behavior using over 138 buying firms, Through structural equation modeling, we find that trust in a supplier firm and salesperson influence the relational commitment and relational commitment enhance relational citizenship behavior. However, trust in a supplier firm is unrelated to the buying firm's relational citizenship behavior whereas trust in salesperson has direct effect on relational citizenship behavior. Finally, we discuss several theoretical and practical implications, and suggest limitations for the research and future research issue.

• Journal of Consumption Culture
• /
• v.15 no.4
• /
• pp.101-121
• /
• 2012

In this study we postulated that the trust plays an essential mediating role in the relationship between the corporate social responsibility activities and corporate evaluation and product evaluation. In addition, we examined the perception difference to the Korean-Chinese consumers in these relations. A model integrating four types of CSR activities(economic, legal, ethical, and philanthropic), three dimensions of trust(integrity trust, expertise trust, social benevolence trust), and the corporate evaluation, product evaluation was tested using data of 400 consumers. The results of the data analysis showed that the economic responsibility and ethical responsibility had a significant influence on the integrity trust, expertise trust and benevolence trust in the case of the Korean consumers. But, in the Chinese consumers, the economic responsibility positively influenced on the expertise trust and benevolence trust. The legal esponsibility had a significant impact on the integrity trust and benevolence trust in the case of both Korean consumers and Chinese consumers. Also, ethical responsibility positively influenced on the integrity trust and benevolence trust in the case of Chinese consumers. Finally, philanthropic responsibility had not significant influence on the expertise trust in case of both Korean consumers and Chinese consumers. The results of this study will help corporations to understand the relative importance among the four responsibilities and to make decisions in allocating their resources.

• The Journal of the Convergence on Culture Technology
• /
• v.9 no.2
• /
• pp.51-56
• /
• 2023

This paper analyzes the relationship between organizational development culture, intra-organizational trust, and communication and their influence on corporate competitiveness. The research model is composed that development culture has a positive effect on trust and communication, and that trust and communication have a positive effect on corporate competitiveness. The data for the analysis were integrated at the company level (510 companies) and used the data of 9,053 employees collected in the 1st survey of the Human Capital Company Panel(HCCP II) of the Korea Research Institute for Vocational Education and Training(KRIVET). For corporate competitiveness, responses to 10 factors for internal process capability and customer service capability were used. The structural equation model was employed to analyze the research model. As a result of the analysis, development culture had a positive effect on organizational trust and communication. And trust and communication were found to have a positively effect on corporate competitiveness. In the indirect effect analysis through bootstrapping, the development culture did not show indirect effects through trust and communication, so only direct effects between development culture, trust and communication, and corporate competitiveness could be confirmed.

• Journal of Service Research and Studies
• /
• v.7 no.1
• /
• pp.41-52
• /
• 2017

This study The purpose of this study is to analyze the effect of relationship factors and technical factors on the logistics performance of logistics companies. As a result of the analysis, information sharing, mutual trust, and mutual benefit of the inter-organizational relationship factors as factors affecting the logistics performance were analyzed as the factors that positively influence the logistics performance. In the technology factor, IT infrastructure and technology reliability are analyzed as factors that positively influence logistics performance, but system operation capacity is analyzed as a factor that does not positively affect logistics performance. Based on the results of this analysis, it can be confirmed that logistics companies can maximize the logistics performance by mutual sharing of information, mutual benefit and trust, and it is also confirmed that technical reliability is also an important factor.

• Proceedings of the CALSEC Conference
• /
• 1998.10b
• /
• pp.365-373
• /
• 1998

인터넷의 발달로 인해 조직 안의 마케팅, 광고, 조달, 판매, 서비스 제품 기획 등의 각 부분들간의 전자상거래와 조직간의 전자상거래, 그리고 빠르게 변화하는 기회를 잡기 위해 모인 기업의 컨소시엄의 형태인 가상기업에 대한 관심이 고조되고 있다. 이러한 조직내/조직간의 전자상거래와 가상기업에서 수행되어야 하는 비즈니스 프로세스를 통합, 향상시키기 위한 활동이 웍플로우 시스템이다. 웍플로우 관리 시스템은 기업의 비즈니스 프로세스를 정의하고 수행하며, 이를 추적하고 리엔지리어링한다. 하지만, 비즈니스 프로세스는 오랜 수행 기간과 복잡한 비즈니스 규칙등으로 인해 정확하고 신뢰적으로 수행하는 데에 많은 어려움을 가지며, 따라서 웍플로우 관리시스템은 비즈니스 프로세스의 자동화 및 개선을 위해서 작업 수행의 정확성과 신뢰성을 제공할 수 있어야 한다. 본 논문은 Event-Condition-Action(ECA) 규칙을 사용하여 비즈니스 프로세스를 올바르고 신뢰도 있게 정의ㆍ수행ㆍ분석ㆍ개선할 수 있는 트랜잭션의 지원을 위한 통합적이고 체계적인 프레임워크를 제시하고자 한다. 또한 웍플로우 모델과 그에 수반되는 오류 모델을 함께 제시하고 Petri Net으로 비즈니스 프로세스를 분석하는 방법론을 제시하고자 한다.

• Proceedings of the Safety Management and Science Conference
• /
• 2006.11a
• /
• pp.181-191
• /
• 2006

최근 많은 기업에서 전사적 자원관리 시스템의 보급이 활발히 이루어지고는 있으나, 해당 시스템의 기초데이터라 할 수 있는 생산실적의 수집에 있어 많은 문제점이 발생하고 있다. 생산실적의 늦은 수집은 효율적 기업운영에 치명적이라 할 수 있으며, 이러한 이유로 실시간 생산실적을 수집하는 POP시스템의 도입이 해결방안으로 널리 구축 운용되고 있다. POP시스템의 구축 및 운용에 있어 가장 중요한 사항은 정확한 생산실적의 실시간 수집이라 할 수 있으나, 적지 않은 구축 기업들에서 몇 가지 요인들로 인한 신뢰할 수 없는 데이터의 수집으로 기업 경쟁력을 떨어뜨리는 결과를 보여주고 있다. 본 연구에서는 이러한 요인들을 분석하고 신뢰성을 향상시킬 수 있는 방안을 제시하며, 실제로 적용된 사례를 소개하고자 한다.

• Journal of Korea Society of Industrial Information Systems
• /
• v.19 no.5
• /
• pp.91-102
• /
• 2014

Different from the past studies, in this study we postulates that the consumers' trust play an essential mediating role in the relationship between the two dimensions (eco-friendly manufacturing, eco-friendly campaign) of corporate environmental responsibility activities and the corporate image. Trust is conceptualized into three different forms: expertise-based trust, benevolence-based trust, and honesty-based trust. A model integrating two dimensions of corporate environmental responsibility, three forms of trust, and the corporate image is tested using data of 374 student and general consumers. The results of data analysis show that the eco-friendly manufacturing positively influences on the expert-based trust and the eco-friendly campaign positively influences on the benevolence-based trust. The Effects of Corporate Environmental Responsibility Activities on Corporate Image: Focusing on Dimension of Environmental Responsibility. However, eco-friendly manufacturing, eco-friendly campaign activities have a significant impact not on the honesty-based trust. Finally, our results indicate that the expert-based trust, the benevolence-based trust, and honesty-based trust have a significant influence on the corporate image. Thus, this study demonstrates that trust indeed plays a mediating role between corporate environmental responsibility and the corporate image.

• Journal of Digital Convergence
• /
• v.18 no.11
• /
• pp.111-121
• /
• 2020

This study was intended to analyze the effects of Organizational Culture on manufacturing(automobile) employees' Organizational Trust and Organizational Commitment. A proposed model based on previous research was empirically tested via structural equation modeling by AMOS using 362 valid samples collected from current employees of G-automobile Enterprises in Chang Won. The results of the empirical analysis are summarized as follows. First, Organizational Culture had a partially direct impact on Organizational Commitment. Second, Organizational Culture had a partially direct impact on Organizational Trust. Third, Organizational Trust had direct impact on Organizational Commitment. It has been confirmed that Organizational Trust has a partial mediation effect(full mediation effect) in the process of Organizational Culture and Organizational Commitment. This study showed similar results as other previous studies.

• Journal of the Korea Institute of Information Security & Cryptology
• /
• v.27 no.3
• /
• pp.673-685
• /
• 2017

STI(Social Trust Index) indicates levels of trustworthiness, honesty and reliability among people in a society. Since the STI varies in countries, security control on cyber space should be applied differently according to the STI so that companies can protect their assets efficiently and effectively. We compare STIs between Korea and United States using the Diamond Model and investigate how the STIs affect corporate security controls in those two countries. We finally present a formula using AHP (Analytic Hierarchy Process) to measure levels of corporate security controls in different countries.

• Journal of Digital Convergence
• /
• v.11 no.10
• /
• pp.225-240
• /
• 2013

This study is intended to identify the relationship between antecedents and performance factors that affect the knowledge-sharing of financial professionals. In order to accomplish the objective, antecedents were established as 'disposition to trust', 'subjective norm', and 'knowledge-sharing willingness' in the personal aspect, and 'trust in peers' and 'management support' in the organizational aspect. As performance factors, 'job satisfaction' and 'firm innovation' were established, and a research model was presented. Empirical analysis was done on the research model using collected questionnaires from 185 financial professionals. The research findings are as follows. First, disposition to trust of financial professionals has a positive effect on their knowledge-sharing. Second, trust in peers and management support have a positive effect on their knowledge-sharing. Among the antecedents, trust in peers has the strongest effect on their knowledge-sharing. Third, knowledge-sharing of financial professionals has a positive effect on their job satisfaction and firm innovation.