• 제목/요약/키워드: 기술개요

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A Study on Service Process Modeling for the Performance of the Non-face-to-face Call Center (비대면 접점 콜센터의 성과 제고를 위한 서비스 프로세스 모델링에 관한 연구)

  • Cho, Seong-Ho;Park, Kwang-Ho
    • Journal of Digital Convergence
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    • v.12 no.1
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    • pp.149-161
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    • 2014
  • According to the economic advancement, the position of service industry in GDP has increased. Development of service industry has solved the employment issue and derived the activation of the internal market. It has contributed to demand creation in health care, education, and culture, enhancing competition of the manufacturing industry and entire economic development. By the development of information communication technologies, improvement of the quality of life from those, and changes in the competitive environment, customers, from businesses and public agencies, or the customer's needs are increasing. In these circumstances, companies are operating non-face-to-face contact call center for the purpose to communicate with customers, handle customer complaints, attract and retain new customers. In this study, to improve the performance of the non-face-to-face contact call center, this study tried to derive the call center's 'Service Process Modeling' and future policy assignment by analyzing the problem from the research of the service and process summary, performance evaluation, call center evaluation and etc.

Current Status and Issues of Data Management Plan in Korea (데이터 관리 계획의 국내 현황 및 과제)

  • Choi, Myung-seok;Lee, Sanghwan
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.220-229
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    • 2020
  • With the recent development of digital technology, the research paradigm is evolving towards data-driven. National management and utilization of research data is a key element not only to enhance research transparency and efficiency, but also to prepare for a data-driven society. Policies and infrastructure for sharing and utilization of research data from publicly-funded research are being actively promoted worldwide. In Korea, related regulations were recently revised to mandate to submit a data management plan (DMP) when proposing a national R&D project. In order to effectively implement the sustainable DMP system, researchers need various support. In addition, guidelines and implementation procedures are essential for management and utilization of research data at the national or institutional level. In this paper, we provide an overview of the data management plan, examine the current status and issues in Korea, and suggest a template and checklists of data management plan, and an implementation procedure at research institutes.

A Study on Developing Communication Courses to Enhance Undergraduates' Core Competence (대학생의 핵심역량 강화를 위한 커뮤니케이션 교과목 개발에 관한 연구)

  • Kim, Hyo-Jin
    • Journal of Digital Convergence
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    • v.14 no.10
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    • pp.9-16
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    • 2016
  • Along with the development of advanced technology as well as the trend of becoming information society where all different cultures become convergent, communication competence is becoming one of the most important. Therefore, universities are making efforts to open and operate a related curriculum regarding communication competence as the most needed core competence in cultivating competitive men of ability. Accordingly, this study is going to suggest courses and detailed contents for developing communication courses to enhance undergraduates' core competence. The contents of communication subjects include the course outline, objectives, manner of lecturing, evaluation, weekly learning topics, learning objectives, and learning contents, and so on. This study will lay the ground for cultivating undergraduates' communication skills effectively and improving their core competence further to lead their college life soundly based on the understanding of communication. Also, this study will form a field of cultivating competent persons who can create social value through systematic education on communication competence which is the most emphasized as core competence that the members of universities or societies should be equipped with.

Information and Telecommunications R&D Strategy of United States federal Governments (미국 연방정부의 정보통신연구개발 전략)

  • 이근구;성종진;김장경
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.2 no.4
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    • pp.447-454
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    • 1998
  • The recent rapid evolution of the Internet and the increasing interest on the electronic commerce had been driven by the United States Federal Governments as strategic areas. The real meaning and effect of these technological evolution should be understood to find our right direction in current hard IMF environment wisely by analyzing the continual R&D efforts and policies of the US Federal Governments in the Information and Telecommunication areas. The typical R&D projects were the Supercomputer center program launched at 1985, HPCC program at 1992, NII project at 1993, and CIC R&D program at 1996 which were increasing in scale and budget. This paper will explain the overall key R&D efforts and policies of US Federal Governments in the industrial, science and technologies, and Information and Telecommunications areas as well as the background, concepts, and effect of 1996 Telecommunication Act as a deregulation efforts.

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Atomic Layer Deposition: Overview and Applications (원자층증착 기술: 개요 및 응용분야)

  • Shin, Seokyoon;Ham, Giyul;Jeon, Heeyoung;Park, Jingyu;Jang, Woochool;Jeon, Hyeongtag
    • Korean Journal of Materials Research
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    • v.23 no.8
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    • pp.405-422
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    • 2013
  • Atomic layer deposition(ALD) is a promising deposition method and has been studied and used in many different areas, such as displays, semiconductors, batteries, and solar cells. This method, which is based on a self-limiting growth mechanism, facilitates precise control of film thickness at an atomic level and enables deposition on large and three dimensionally complex surfaces. For instance, ALD technology is very useful for 3D and high aspect ratio structures such as dynamic random access memory(DRAM) and other non-volatile memories(NVMs). In addition, a variety of materials can be deposited using ALD, oxides, nitrides, sulfides, metals, and so on. In conventional ALD, the source and reactant are pulsed into the reaction chamber alternately, one at a time, separated by purging or evacuation periods. Thermal ALD and metal organic ALD are also used, but these have their own advantages and disadvantages. Furthermore, plasma-enhanced ALD has come into the spotlight because it has more freedom in processing conditions; it uses highly reactive radicals and ions and for a wider range of material properties than the conventional thermal ALD, which uses $H_2O$ and $O_3$ as an oxygen reactant. However, the throughput is still a challenge for a current time divided ALD system. Therefore, a new concept of ALD, fast ALD or spatial ALD, which separate half-reactions spatially, has been extensively under development. In this paper, we reviewed these various kinds of ALD equipment, possible materials using ALD, and recent ALD research applications mainly focused on materials required in microelectronics.

Development and Validation of Visual Representation Competence Taxonomy (과학 교수 학습을 위한 시각적 표상 능력의 교육목표 분류체계 개발 및 타당화)

  • Yoon, Hye-Gyoung
    • Journal of The Korean Association For Science Education
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    • v.38 no.2
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    • pp.161-170
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    • 2018
  • Various forms of visual representations enable scientific discovery and scientific reasoning when scientists conduct research. Similarly, in science education, visual representations are important as a means to promote students' understanding of science concepts and scientific thinking skills. To provide a framework that could facilitate the effective use of visual representations in science classroom and systemic science education research, a visual representation competence taxonomy (VRC-T) was developed in this study. VRC-T includes two dimensions: the type of visual representation, and the cognitive process of visual representation. The initial categories for each dimension were developed based on literature review. Then validation and revision was made by conducting teachers' workshop and survey to experts. The types of visual representations were grouped into 3 categories (descriptive, procedural, and explanative representations) and the cognitive processes were grouped into 3 categories (interpretation, integration, and construction). The sub categories of each dimension and the validation process would be explained in detail.

Cu Metallization for Giga Level Devices Using Electrodeposition (전해 도금을 이용한 기가급 소자용 구리배선 공정)

  • Kim, Soo-Kil;Kang, Min-Cheol;Koo, Hyo-Chol;Cho, Sung-Ki;Kim, Jae-Jeong;Yeo, Jong-Kee
    • Journal of the Korean Electrochemical Society
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    • v.10 no.2
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    • pp.94-103
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    • 2007
  • The transition of interconnection metal from aluminum alloy to copper has been introduced to meet the requirements of high speed, ultra-large scale integration, and high reliability of the semiconductor device. Since copper, which has low electrical resistivity and high resistance to degradation, has different electrical and material characteristics compared to aluminum alloy, new related materials and processes are needed to successfully fabricate the copper interconnection. In this review, some important factors of multilevel copper damascene process have been surveyed such as diffusion barrier, seed layer, organic additives for bottom-up electro/electroless deposition, chemical mechanical polishing, and capping layer to introduce the related issues and recent research trends on them.

Numerical Techniques for Modeling of Ultrasonic Testing - The Finite Difference and Finite Element Methods (초음파검사의 수치적 모델링 기법 - 유한차분법 및 유한요소법)

  • Yim, Hyun-June;Yoo, Seung-Hyun
    • Journal of the Korean Society for Nondestructive Testing
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    • v.20 no.2
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    • pp.116-129
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    • 2000
  • Due to the great complexity of the physical phenomena involved in most ultrasonic nondestructive testing, the numerical method is effective in many cases of their theoretical modeling. A brief overview is provided in this paper of the numerical methods used in modeling ultrasonic nondestructive testing, with an emphasis on the finite difference and the finite element methods. The procedures of execution, special considerations required, and some previous research results of the finite difference and the finite element methods are presented, with a rather extensive list of work reported in the literature. These numerical modeling techniques for ultrasonic nondestructive testing are expected to be more reliable and more convenient, as a result of the continuing technological development of computers.

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An Investigation of Students' Science Writing Processes Using Think-aloud Method (발성사고법을 이용한 학생들의 과학 글쓰기 과정 탐색)

  • You, Jiyeon;Kang, Sukjin;Kim, Jiyeong;Noh, Taehee
    • Journal of The Korean Association For Science Education
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    • v.33 no.5
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    • pp.881-892
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    • 2013
  • It has been recently emphasized that comprehensive understanding of students' cognitive activities in the process of writing as well as final product is needed in order to develop an effective strategy for science writing. In this study, we investigated the characteristics of writing process in the situation that students wrote a composition in solving the application problem on a science topic. Seven eighth graders selected in the consideration of their science achievement and communication skills were asked to write a composition using think-aloud method. They were also interviewed after their writing work. The analyses of the results indicated that students' writing processes consisted of six distinctive components: generating, organizing, setting, translating, evaluating, and revising. It was also found that the patterns of process components for each student were different in terms of the frequency and the sequence. The patterns of process components were categorized into four types: systematic, tacit planning, trial and error, and random strategies. Educational implications were also discussed.

Development of a Packet-Switched Public computer Communication Network -PART 2: KORNET Design and Development of Network Node Processor(NNP) (Packet Switching에 의한 공중 Computer 통신망 개발 연구 -제2부: KORNET의 설계 및 Network Node Processor(NNP)의 개발)

  • 조유제;김희동
    • Journal of the Korean Institute of Telematics and Electronics
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    • v.22 no.6
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    • pp.114-123
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    • 1985
  • This is the second part of the four-part paper describing the development of a packet-switched computer network named the cORNET In this paper, following the first par paper that describes the concepts of the KORNET and the development of the network management center (NMC), wc present the design of the KORNET and the development of the network node processor (NNP) The initial configuration of the KORNET consists of three NNP's and one NMC. We have developed each NNP as a microprocessor-based (Mc68000) multiprocessor system, and implemented the NMC using a super-mini computer (Mv/8000) For the KORNET we use the virtual circuit (VC) method as the packet service strategy and the distributed adaptive routing algorithm to adapt efficiently the variation of node and link status. Also, we use a dynamic buffer management algorithm for efficient storage management. Thc hardware of the NNP system has been designed with emphasis on modularity so that it may be expanded esily . Also, the software of the NNP system has been developed according to the CCITT recommendations X.25, X.3, X.28 and X.29.

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