• Journal of the Korean Society for information Management
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• v.38 no.3
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• pp.41-71
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• 2021

The National Assembly record is considered one of the most valuable public records because it has great value as a historical evidence of democracy. Therefore, it is not only used as a reference or evidence for work, but also used for academic purposes. Academic information users can improve their intellectual skills in our society, lead to indirect innovation, and provide customized services to them, which can increase the continuous viewing and utilization rate of records management institutions. Therefore, the purpose of this study was to propose a plan to activate the academic information service of the National Assembly Records Preservation Center, which is in charge of the National Assembly records. To this end, interviews were conducted with practitioners in charge of literature research, case studies, and services at the National Assembly Archives and users of academic information. It proposed improving awareness of the National Assembly Archives, strengthening online services, and customized user services.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.1
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• pp.69-92
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• 2023

The purpose of the present study is to investigate the quality attributes of archival information service affecting user satisfaction. The independent variables in this study were equality, tangibles(appearance), convenience, responsiveness, empathy. And the dependent variable was a user satisfaction. The survey was conducted by online and offline for 78 people that used the archival information service. To solve the research question, we used the descriptive statistics, correlation analysis, multiple regression analysis. As a correlation analysis result, the quality attributes of archival information service had positive correlation with a user satisfaction. And as a multiple regression analysis result, tangibles(appearance) had a significant effect, followed by empathy and convenience. For improving on quality of archival information service, it is required that improving facilities, keeping environment clean, enhancing empathy ability, updating the information of archive, reforming search tools.

• Proceedings of the Korean Society for Information Management Conference
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• 2018.08a
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• pp.33-37
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• 2018

본 연구는 반차도의 활용에 관한 연구이다. 반차도란 의궤 안에 담긴 그림으로 왕실의 행사와 관련된 내용을 하나의 본보기로 삼아 기록해놓고 예법에 맞게 이를 따르고자 왕실의 각종의식과 행사의 전 과정을 기록한 것이다. 조선왕조의궤는 세계기록유산으로 유네스코에 등재되어 있기도 하다. 그러나 기록유산들의 정보를 소장하고 있는 기관이 여러 곳이고 각각 세부 분류 방식이나 열람 형식 등이 달라 이용자들의 이용에 어려움이 있다. 이에 기록유산들 중 의궤 반차도를 주제로 디지털화에 대해 연구해보고자 한다. 반차도 디지털화의 장점은 일반이용자들에게 다양한 정보를 제공함으로써 문화 콘텐츠의 개발, 재생산을 하는 데에 일정한 역할을 할 수 있다는 것이다. 자료를 보존하는 것과 더불어 이용자들의 활발한 접근과 활용을 유도하여 또 다른 가치를 창조해낼 수 있고 동시에 역사를 후대에 잘 전승할 수 있는 효과적인 방법이기도 하다. 이를 위해서 반차도의 주요 소장처들이 진행한 반차도 디지털화의 현황을 알아보고 어떤 정보를 제공하고 있는지 이용자 중심의 비교를 통해 현황과 개선할 점에 대해 알아보고자 한다.

• The Korean Journal of Archival Studies
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• no.51
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• pp.133-173
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• 2017

The records and archives center provide a variety of archival information services in an effort to get closer to the public. However, there are still some problems with regard to the lack of awareness of records and archives. In order to activate the use of archives, it is necessary to understand the users of archives. Given the problems, this study aims to investigate the awareness of records and archives in university students who are potential users of archives as well as to suggest methods to activate the use of records and archives reflecting the characteristics of university students' awareness. As such, this study surveyed 182 university students at J university. The questionnaire items referred to Market & Opinion Research International (MORI) (2003) as a part of the projects conducted by the Museums Libraries Archives Council (MLA) and Cho's study (2008). The questionnaire items consisted of four major areas: awareness of records and archives, experience with records and archives or reasons of not using them, requirements for the use of archives by potential users, and efficient method of promoting archives. As a result of the survey, most of the university students are indifferent to records. However, they recognized that it is highly important to manage records that are related to historical values and archives that are relevant to information values. In addition, they showed a positive intention to use the archives in the future; thus, it is highly likely for them to be converted into active users through appropriate services. Based on the results, this study proposed important considerations for activating the use of the archives to university students, and suggested methods to activate the archives in terms of user education, program development, and user segmentation.

• Journal of Korean Society of Archives and Records Management
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• v.9 no.1
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• pp.77-98
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• 2009

The purpose of the study is to analyze the user satisfaction of 'the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.

• Journal of Korean Library and Information Science Society
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• v.38 no.3
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• pp.277-296
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• 2007

This study aims to propose that archives introduce marketing strategies for their archival reference services. Target marketing which is based on market segmentation for customer satisfaction is popular among enterprises in these days. Market segmentation strategy of target marketing need to be used for user centered archival reference services in archives. This study proposed that demographic, geographic, psychographics, and use variables can be used for archival user segmentation. And for the user segmentation, archives should collect data of use and users systematically.

• Journal of Korean Society of Archives and Records Management
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• v.6 no.1
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• pp.65-92
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• 2006

Providing archival information services is one of the important tasks carried out by archives. The archives, now, make efforts to provide user-oriented information services which can help users to utilize records and archives more easily. This study reviews and compares user-oriented information services, which National Archives in UK, USA, and Australia have provided actively, in terms of learning support services, research support services, and Special services for public. And then, the study suggests the strategies for improving user-oriented archival information services for archives and the institutes of records management.

• Journal of the Korean Society for information Management
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• v.25 no.3
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• pp.321-338
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• 2008

To develop a public services framework for the promotion of the public records use of the regional archives in Korea, we analyzed the previous related studies and observed the public services of the renowned overseas regional archives through the we sites. Then, the web 2.0 technology and its application to archives services have been studied. Based on the analysis, a public services framework consisting of 4 phases such as basic services, extended services I, extended services II, interactive services was developed. This framework of 4 phases is not a fixed universal system. Each of the regional archives would select the services they offer according to the budget, personnel, as well as the user community. Finally, community survey, user satisfaction evaluation, and the establishment of specific service guidelines are suggested for the advancement of the public services.

• Journal of Korean Society of Archives and Records Management
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• v.14 no.4
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• pp.127-151
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• 2014

To search based on the functional classification or provenance is not easy for users, and the key word-based information retrieval presents only simple words matching with the title of the records. The Presidential Archive of Korea developed a subject classification scheme to improve the convenience of searching for various records and came up with a subject thesaurus based on the scheme that utilizes the terms appearing on the title of the records and the terms used by the users who searched the portal or requested information disclosure. This research presents the development process of subject thesaurus. It also presents the utilization methods for records management work and services.

• Proceedings of the Korean Society for Information Management Conference
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• 2010.08a
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• pp.163-170
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• 2010

기록물관리기관은 현행 이용자뿐만 아니라 잠재적 이용자에게도 기록물이 효과적으로 이용될 수 있도록 정책과 방안을 수립해야 한다. 효과적인 기록정보의 활용은 국가 정책수립과 행정, 집행에 필요한 정보를 제공할 뿐만 아니라 연구 학술에 필요한 정보를 제공하고, 더 나아가 국민의 알권리를 충족시켜 준다. 따라서 기록물관리기관은 잠재적인 이용자를 개발하여 미래의 지원과 자원을 확보할 수 있는 아웃리치 서비스가 필요하다. 본 연구는 아웃리치 서비스 중의 하나인 출판서비스의 현황과 개선방안을 알아보기 위해 국내외 출판서비스를 비교 분석하였고, 문헌 연구 및 포커스 그룹 인터뷰를 통해 출판서비스의 현실태와 수준, 인식도를 살펴보았다.