• The Journal of the Korea Contents Association
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• v.18 no.9
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• pp.199-208
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• 2018

In this study, the impact of the emotional labor on the job satisfaction according to the service characteristics and the patient type was investigated in the 269 dental hygienist. The average score of the emotional labor according to the general characteristics was 2.85 and it was higher in case of the male and in case of the drinkers. The average score of the job satisfaction according to the general characteristics was 3.02 and the female was higher than the male, the older professionals than the younger professionals and the married was higher than the singles. In the emotional labor according to the service characteristics, the dental hygienist was highest than the other professionals and in the job satisfaction according to the service characteristics, it was higher the higher the career and the higher the income. In the emotional labor by patient type, it was highest when the patient was male, when ages were between 20 and 64, and when it was after 7 PM. The job satisfaction by patient type was higher when the patient age was 65 years old or older, when the type of treatment was dental caries and periodontal diseases, when the consultation hour was after 7 PM and when the economic level of patient was high. The job satisfaction was increased when the emotional labor was 'average' but was analyzed as the lowest when the emotional labor was high. A hierarchical regression analysis was conducted to examine the effects of work characteristics, patient type, and emotional labor on job satisfaction(t = 1.994, p = .047), which had high monthly incomes Patients with older patients (t = 3.027, p = .003), the lower the emotional labor (t = 13.858, p = .000), the higher the job satisfaction. That is, to increase the job satisfaction of the dental health professionals, the effort to make the pleasant working environment should be made considering the emotional labor or the characteristics of patient.

• The Journal of the Korea Contents Association
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• v.16 no.5
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• pp.533-547
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• 2016

The goal of this study is to analyze the effect of the working environment of elderly care facility employees on the care service quality and the mediation effect of social support. The results of the research were as follows: First, it has been confirmed that a high level of average monthly salary and the salary satisfaction theref have a positive correlation with an improvement in care service quality in the working environment variables of elderly care facility employees. Second, it has been confirmed that the average monthly salary and the salary satisfaction level among the working environment variables of elderly care facility employees have a positive correlation on the parameter of social support. Third, a partial mediation effect of social support has been confirmed in the effect that average monthly salary and the salary satisfaction level variables have on the quality of care service in the working environment of elderly care facility employees. Thus, this study actively reflects the social situation of an aged society and uses "Self-checking Management Measures" capable of suggesting the management direction for the elderly care facility to measure its service quality and proposes a method to improve the working environment of the elderly care facility employees.

• Journal of Convergence for Information Technology
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• v.7 no.6
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• pp.35-43
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• 2017

The purpose of this study was to analyze the converged influencing factors on the stages of exercise behavior changes in shift work nurses. The subjects were 120 shift work nurses working in hospitals who understood the purpose of the study and agreed to participate in the study. Data were analyzed using frequency, percentage, mean, standard deviation, t-test, $X^2$ test, and multiple logistic regression analysis. The exercise motivation factors of shift work nurses had a significant effect on stages of exercise behavior change (${\beta}=2.480$, p=.022), health status perceptions(${\beta}=1.151$, p=.013). Social support factors (${\beta}=1.819$, p=.002) and marital status (${\beta}=-1.820$, p=.004) also had significant effects on the stages of exercise behavior change of shift work nurses. In other words, subjects with change in exercise behavior had 11.9 times higher motivation and 3.1 times higher health status perception than those without change in exercise behavior, social support was 6.1 times higher, and unmarried subjects showed 16 times showed higher than that of married subjects. Therefore, it is important to develop a strategy to practice continuous and regular exercise in consideration of the exercise motivation, social support, and health status perception of the nurses in shift work.

• 재활복지
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• v.17 no.4
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• pp.197-219
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• 2013

The aim of this study was to examine self-efficacy and work ethic on the moderating effect of retraining program for personal assistants to influence job environments and job satisfaction. The data were obtained from 330 personal assistants working at the Personal Assistance Association of Gyeonggi-do. The data were analyzed using the Structural Equation Modeling with relative effect analysis. The result of this study showed that self-efficacy and work ethics should have an impact job environments and job environments should have a positive impact job satisfaction. The retraining program for personal assistants showed a moderating effect on the relationship between work ethics and job environments. However, the findings did not support the moderator effect on the retraining program for personal assistants in the relationship between self-efficacy and job environments. Using these findings, social work administration agency, in particular, can be guided in terms of human resource management under social work administration.

• Journal of Yeungnam Medical Science
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• v.15 no.2
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• pp.325-340
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• 1998

A cross-sectional study was conducted to evaluate the relationship between sick building syndrome(SBS) and the environmental factors affecting SBS on 130 underground workers and 60 controls. The study consisted of 1) a review of environmental condition 2) measurement of temperature, $O_2$, $CO_2$, CO, and formaldehyde and 3) a questionnaire survey of symptom prevalence and perception of environmental conditions using indoor Air Quality questionnaire recommended by National Institute for Occupational Safety and Health. Bronchitis and dust allergy were more prevalent in underground workers significantly(p < 0.05). Among the 18 symptoms related to the indoor air pollution, the experience rate of dry, itching or irritated eyes, sore or dry throat, chest tightness, tired or strained eyes and dry or itchy skin symptom was significantly different between the underground workers and controls. The diagnostic criteria of SBS was defined as at least 1 symptom is experienced 1-3 times a week during the last 1 month among 18 indoor air pollution related symptoms which can be relieved by moving out of the underground. Applying the criteria, the mean symptom score was significant higher in underground workers than controls significantly (p < 0.05). These resalts indicated that underground workers are under inappropriate ergonomic and physical condition and inadequate ventilation. Their experience rate of symptoms related to indoor air pollution and prevalence of SBS was significantly higher than controls. To reduce the prevalence of SBS of underground workers, the surveillance system of indoor air quality, restriction of using fuel in underground and legislative regulations for the environment are needed to establish a better indoor air quality. Early detection, treatment and prevention of SBS through medical attention is also needed.

• Journal of dental hygiene science
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• v.14 no.1
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• pp.43-50
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• 2014

The purpose of this study was to examine the influence of internal marketing activities on motivating dental hygienists in dental hospital in an effort to be of use for setting strategies geared toward boosting the productivity of dental hygienists. The findings of the study were as follows: Concerning internal marketing activities by general characteristics, the dental hygienists who received 4-year college or higher education received more education than the college graduates ($p{\leq}0.001$). As for the leave system, the dental hygienists who worked in general hospitals (p=0.011) and sited in Chungcheongnam-do ($p{\leq}0.001$) replied more leaves were provided. In terms of welfare benefits, there were significant differences in those regards according to the type of hospital (p=0.029) and service area ($p{\leq}0.001$). As to the reward system, their responses about this system were similar to their responses about education & training, leaves and welfare benefits. The motivating factors consisted of 6 motivation factors and 10 hygiene factors. The motivation factors included an opportunities to develop ability and appropriate training to their work. The hygiene factors involved implement of policies and procedures, work environments, relationship with colleagues. Regarding awareness of the motivation factors by general characteristics, there were differences in that aspect according to age (p=0.043), and their awareness of the hygiene factors was different according to service area (p=0.038). As a result of analyzing which factors affected motivating, the leave system (p=0.038) and communication (p=0.001) that belonged to the internal marketing activities were identified as the influential motivation factors. In terms of the hygiene factors, age and service area were influential among the general characteristics (p=0.047, p=0.045). Above findings of the study suggest that it will be possible for dental institutions to ensure successful management by conducting internal marketing activities tailored to the characteristics of their organizational members and by motivating dental hygienists especially through communication.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.3
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• pp.489-498
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• 2016

This study examined the effects of internal marketing and customer orientation on the organizational commitment of nurses in specialized hospitals. This research was conducted from May 1 to 30, 2015 and involved 149 nurses at 5 specialized hospitals in Busan, The collected data were analyzed by descriptive statistics, t-test, ANOVA, Scheffe's test, Pearson correlation coefficients, stepwise multiple regression by the SPSS WIN 18.0 program. As a result, there were significant differences in the organizational commitment according to age, marital status, education, clinical experience, position, work shift, working unit, number of beds, and experience of participation for employee satisfaction survey. Organizational commitment was positively related to the internal marketing. In addition, there was a positive correlation between the organizational commitment and customer orientation. Meaningful variables that influenced the organizational commitment were internal marketing, working unit, education, and position. The total explanation power was 58.5% and the internal marketing was the most influential factor. In conclusion, to enhance the organizational commitment of nurses working in specialized hospitals, educational opportunities need to be provided to increase the professionalism of nurses, and efforts will be needed to improve the working environment and develop internal marketing strategies, such as regular satisfaction surveys.

• The Journal of the Korea Contents Association
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• v.13 no.10
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• pp.375-384
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• 2013

The purpose of this study is to identify the level and correlation of subjective health status, attitude toward death and spiritual well-being of nurses. The subjects were 338 nurses in two university general hospitals located in Seoul and Gyeonggi area. Data were collected using a structuralize questionnaires regarding subjective health status, attitude toward death and spiritual well-being from March to May in 2013. Data were processed with SAS for Windows statistics program. For analysis, t-test, ANOVA, and Pearson's correlation coefficients were performed. Nurses had negative attitudes toward death according to age, marital status, years of employment and job title, while spiritual well-being was different according to age, marital status, religion, education, years of engagement in clinical works, department, and job title. The higher subjective health of nurses was, the more positive their attitudes toward death were. The higher subjective heath of nurses was and the more positive their attitudes toward death were, the higher their spiritual well-being was. This study identified the relationship between the attitudes toward death and spiritual well-being and the health status subjectively recognised by nurses, and it is meaningful in that this study prepared basic data for development of an education program for spiritual nursing care or terminal care.

• The Journal of the Korea Contents Association
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• v.15 no.1
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• pp.366-378
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• 2015

The purpose of this study conducted in the United States was to identify the level of role stressors among professions at centers for independent living and to investigate the relationship between role stressors and burnout at the target population. A total of 218 professions completed a web-based and hard copy survey. The participants reported a mean (standard deviation) score of 22.48 (5.80) for the role conflict dimension, 22.20 (4.30) for the role ambiguity dimension, and 9.14 (2.55) for the role overload. Demographic assessment of the differences on the mean score of the three role stressors revealed significant associations with that age, job title, highest level of education, years of human service experience and working hours per week for role conflict/role ambiguity, and experience in human service for role overload. The role conflict, ambiguity, and overload stressors were significant predictors of emotional exhaustion and depersonalization explaining 26% and 14% of the variance, respectively. None of the stressors significant predicted personal accomplishment. The results indicate that role conflict, ambiguity, and overload are important predictors of burnout among professions at centers for independent living.

• The Journal of the Korea Contents Association
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• v.22 no.3
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• pp.222-235
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• 2022

The purpose of this study is to investigate the effect of emotional labor and job stress on patient safety management activities in emergency room nurse. Data were collected using self-report questionnaires from 143 nurses working in the emergency room of small and medium-sized hospitals. As factors influencing patient safety management activities, emotional labor, job stress, demographic characteristics, and work characteristics were investigated. Stepwise multiple regression analysis were used for factors affecting patient safety management activities. There were significant differences in patient safety management activities by age, experience in emergency room, position, work pattern, and intention to move to another department. In the regression analysis, the factors that had a significant effect on patient safety management activities were job stress and choice to work in the emergency room, and the explanatory power of these variables was 27%. It was found that the higher the job stress, the lower the patient safety management activity. In conclusion, it is necessary to manage job stress arrange departments according to individual needs to improve patient safety management activities of nurses in the emergency room of small and medium-sized hospitals.