• Title/Summary/Keyword: 교육 횟수

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서비스 제공자의 성격이 서비스 교육성과에 미치는 영향에 관한 연구

  • Kim, Min-Ju;Park, Jong-U
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2010.04a
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    • pp.431-431
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    • 2010
  • 본 연구는 서비스 교육성과에 미치는 영향으로 성격의 요안을 살펴봄으로써 서비스 지향적인 직원들의 채용 및 서비스 교육의 방향에 대해 연구하자 하였다. 최근 기업 간의 경쟁이 치열해 지면서 고객들에게 제품이외의 것을 제공하여 고객만족을 통한 차별화에 관심을 주기 시작 하였다. 이라한 기업들은 '고객만족' 을 위해 물리적 자원과 서비스 제공자의 인적자원을 포함하여 광범위하게 노력을 기울였다. 그러나 변화무쌍한 고객의 기대에는 더 광범위한 노력이 필요하였다. 따라서 인적자원의 노력이 필요하였다. 특히 서비스를 제공하는 기업에는 고객의 접점에서 일하는 직원들의 수행능력이 고객의 기대에 만족을 줄 뿐만 아니라 기업의 이미지에도 영향을 마찰 수 있기 때문에 직원들의 고객 지향적 사고 및 행동은 고객만족에 영향을 주는 하나의 요소로 볼 수 있다. 특히 접점에서 대면하는 직원들의 지속적인 서비스 교육을 통해서 기본적인 고객응대와 고객 지향적인 사고를 전달하여 기업의 경쟁력을 향상시치고 변화하는 고객의 기대에 부응하고자 노력하고 있다. 이에 따라 본 연구에서는 이론적 근거를 토대로 연구모형을 설계하고 가설 검증을 하기 위해 유통서비스에서 1회 이상의 서비스교육을 받은 접점의 직원들을 대상으로 설문지를 배포하여 성격과 서비스 교유의 전과 후 성과 빚 서비스 교유 횟수에 대해 조사하였다. 본 연구의 실증분석 결과는 다음과 같다. 첫째, 성격과 서비스 교육성과에 미치는 영향을 볼 때 성취지향성 (ambition), 배려성(likeability), 신중성 (prudence)은 서비스교육성과에 영향을 미친다고 나타났다. 이는 직윈 채용에 있어 성격요인 분석을 할 필요성이 있을 것으로 생각된다. 서비스 지향적인 사고를 지니고 있고, 서비스 교육을 지속적으로 진행하는 기업의 특성에 맞는 직원을 채용함으로써 교육성과의 극대화와 기업의 이익창출 빚 이미지제고의 긍정적인 영향을 줄 것으로 기대된다. 둘째, 서비스 교유 횟수가 성격과 서비스 교육성과 간의 조절 작용 여부를 검증할 결과 성취지향성 (ambition), 사회성 (sociability), 지적호기심(intellectance) 이 조절 작용을 하는 것으로 나타났다. 즉 직원의 특성에 맞는 적절한 교유 횟수에 대한 방안을 모색할 수 있을 것으로 기대된다. 또는 집단 안에서 비슷한 성격의 직원들로 구성하여 그 구성원들의 서비스 교육진행에 있어 교육 횟수를 조절한다면 서비스 교육의 성과를 극대화 할 수 있을 것으로 예상할 수 있다. 마지막으로 교육생의 학력수준이 성격과 서비스 교육성과 간의 조절 작용여부를 검증한 결과 학력과는 무관한 것으로 나타났으며, 이는 교육생의 학력수준으로 서비스 교육의 성과를 결정하는 요소가 아님을 알 수 있다.

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Factors that Influences Daily Toothbrushing Frequency and Use of Oral Health Care Products for Adolescents (청소년의 칫솔질 횟수 및 구강관리용품 사용에 영향을 미치는 요인)

  • Park, Hyo-Jeong
    • The Journal of the Korea Contents Association
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    • v.20 no.2
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    • pp.352-359
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    • 2020
  • This study utilizes raw data from the first-ever Korea National Health and Nutrition Examination Survey (KNHANES) conducted in 2017 and its purpose is to identify factors that influences Daily toothbrushing frequency and use of oral health care products for adolescents aged 13 to 18 years in conjunction with their mothers. Factors affecting Daily toothbrushing frequency of adolescents are: Whether the mother smokes or not, and Daily toothbrushing frequency for the mother. The more the mother younger and smoked and brushed her teeth, the higher the number of sessions increased for the adolescent child. The higher the mothers' level of education and use of oral care products were the greater the adolescent child's use of oral care products became. As a result, the study determined that the oral health of adolescents and of their mothers are closely related. A program to educate adolescents and mothers to promote the oral health of adolescents should be developed, and continuously and systematically implemented at home and school.

Relational-Structure Analysis of Ex-convicters's Childhood Abuse Trauma, Parent-Attachment and Self-Resilience (출소자의 아동기 학대 외상, 부모애착, 자아탄력성, 수감횟수간의 관계구조 분석)

  • Kim, Mi-Hyun;Lee, Dong-Hun;Kang, Su-Eun
    • The Journal of the Korea Contents Association
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    • v.21 no.4
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    • pp.233-247
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    • 2021
  • To verify the mediating effects of parent attachment and self-resilience between childhood abuse trauma among Ex-offenders, prsent study collected data from 510 Ex- offenders who are given the housing support from Korea Rehabilitation Agency. SPSS 21.0, M-plus 7 programs were used to analysis the collecting data. As a result, there were positive correlation between childhood trauma and recidivism, and there were negative correlation among the recidivism, parent attachment, and self-resilience. Indirect affect of parnet attachment was found between childhood trauma and recidivism. Also, indirect affect of self-resilience was found between childhood trauma and recidivism among the Ex-offender. The implication, and limitation of this study are discussed.

Analysis of the Dietary Guidelines Practice, Emotional Intelligence, Resilience and Violence According to Family Meal Frequency of Middle School Students (중학생의 가족식사횟수에 따른 식생활 지침 실천도, 정서지능, 회복탄력성 및 폭력성 분석)

  • Kim, Ji-Hye;Jang, Hyun-Sook
    • Journal of Korean Home Economics Education Association
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    • v.31 no.2
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    • pp.67-77
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    • 2019
  • The purpose of this study was to identify significant differences in dietary guidelines, emotional intelligence, resilience and violence according to the frequency of family meals for middle school students in Daegu. To achieve the purpose of this study, 241 data collected through self-administered questionnaires were analyzed. The collected data were analyzed using the SPSS (v25.0) program for frequency, percentage, standard deviation, reliability, one-way ANOVA and Duncan comparison. The results of this study were as follows. There was a significant difference in the level of the dietary guidelines practice, emotional intelligence and resilience according to the frequency of family meals of middle school students. Implications and suggestions based on the results of this study were as follows. First, family meal frequency is significantly related to middle school students' dietary guidelines practice, emotional intelligence, and resilience (p<0.05). Accordingly, personal efforts and social and institutional arrangements are required to increase the family meal frequency. Second, some of the core competences required in the 2015 revised curriculum were consistent with sub-areas of emotional intelligence and resilience, which can be predicted by the results that family meal experience of middle school students is also related to the development of core competences. In conclusion, increasing family meal frequency is important considering the trend of education, and is required for personality education.

Causal relationship between learning motivation and thinking in programming education using online evaluation tool (온라인 평가 도구를 활용한 프로그래밍 교육에서 학습 동기와 사고력 간 인과 관계)

  • Chang, Won-Young
    • Journal of The Korean Association of Information Education
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    • v.24 no.4
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    • pp.379-390
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    • 2020
  • Recently, interest in online teaching·learning and evaluation tools has increased in the context of Covid-19. In order to use tools effectively, it is necessary to identify the structural influence and causal relationship between the learner's affective and cognitive variables. In this study, to identify a causal relationship between motivation and thinking while using online judge, research and competing model were established and model fit/path analysis were performed. It was found that there was a linear causal relationship from tool usage, self-efficacy, flow, logical thinking, to computational thinking. It was confirmed that 'self-efficacy → flow', or 'flow' had mediating effect on the path from tool usage to thinking, and tool usage was not exerted to thinking through 'flow → self-efficacy'. The causality of 'logical thinking → computational thinking' was identified on the path where tool usage affects thinking ability through learning motivation, but the causality of 'computational thinking → logical thinking' was not identified.

The Private Security Officer ' Actual Condition of First-Aid Education (민간경비원의 응급처치 교육에 대한 실태조사)

  • Kim, Hyun-Ho;Kang, Hyeon
    • Korean Security Journal
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    • no.51
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    • pp.275-290
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    • 2017
  • Since the establishment of Security Business Act in 1976, the Korean private security industry has rapidly grown in the qualitative and quantitative aspects. In the circumstance, various roles of private security guards have been demanded. A private security guard as the first contactor of the users of multi-use facilities should first find an accident field situation and make a response when an accident occurs, and should give first aid as most as possible until emergency medical workers arrive. However, there is a lack of first-aid education for the private security guards who are responsible for the safety of facility users. Therefore, the purpose of this study is first to find how many times private security guards have job and first-aid education, and analyze how the education count influences their first-aid ability; secondly to analyze how private security guards' satisfaction with first-aid education influences their first-aid ability. To achieve the purpose, this researcher conducted a questionnaire survey on first-aid ability of the private security guards working in the metropolitan areas. For data analysis, Stata se/ 14.0ver was applied. For the analysis on validity and reliability, exploratory factor analysis was conducted and a Cronbach's a value was drawn. To find the actual conditions of first-aid education, frequency analysis, inter-group difference analysis, and multi-regression analysis were conducted. According to the data analysis, there were not enough times of job education and first-aid education for private security guards, and their satisfaction with first-aid education and first-aid ability were difference depending on the job and first-aid education counts. Also, their satisfaction with first-aid education partially influenced their first-aid ability.

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Topological Properties and Broadcasting Algorithm of Transposition Interconnection network (전위그래프의 위상적성질과 심플 방송알고리즘)

  • Sim, Hyun;Lee, Hyeong-Ok;Oh, Jae-Cheul
    • Proceedings of the Korea Information Processing Society Conference
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    • 2007.11a
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    • pp.686-689
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    • 2007
  • 본 논문에서는 높은 고장허용율과 다른 모든 종류의 망에 임베딩 가능한 전위(Transposition) 그래프의 방송알고리즘을 분석한다. 본 논문에서 분석한 심플 방송알고리즘에서는 각각의 해당 차원의 방송횟수는 ${\lceil}log2^n{\rceil}$이며, K차원의 방송횟수는 각각의 해당 차원들의 총 방송횟수를 모두 합한 $\displaystyle\sum_{k=1}^{k=n}{\lceil}log2^n{\rceil}$임을 보여준다.

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A Convergence Study of association between breastfeeding and pregnancy and periodontitis in Women (여성의 모유수유 기간 및 임신 횟수와 치주염의 연관성에 대한 융합연구)

  • Lee, Seyoung;Park, Jeong-Ran;Sim, Seon-Ju
    • Journal of the Korea Convergence Society
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    • v.9 no.10
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    • pp.149-157
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    • 2018
  • This study was conducted using the National Health and Nutrition Survey data for 2010-2014 to investigate the relationship between pregnancy-related health factors and periodontitis in adult women. Dependent variable was periodontitis, and independent variables, pregnancy-related health factors(duration of lactation and number of pregnancies) were analyzed. Socioeconomic variables and health-related behaviors were corrected by confounding variables. The number of pregnancies and periodontitis were highly correlated after adjusting for various confounding factors [odds ratio for women with 2-3 pregnancies: 2.66 (95% confidence interval(CI): 1.56-4.54); The odds ratio for women with four or more pregnancies 3.02 (95% CI: 1.70-5.36). In conclusion, periodontitis is closely related to the number of pregnancies and this will be used as basic data for development of oral health education programs for women and pregnant women.

Risk of Food intake Between Meals and Experience of Dental caries Among Young Koreans (한국 청소년들의 간식섭취와 치아우식증경험과의 상관성)

  • Choi, Yong-Keum;Kim, Kyeong-Mi;Park, Deok-Young
    • Journal of dental hygiene science
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    • v.11 no.4
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    • pp.361-365
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    • 2011
  • This study aims to find out the correlation between the number of snack intake frequency by the young Korean and the experience of dental caries by nationwide level, using data of Korea National Health and Nutrition Examination Survey in 2007. participants whose age among 12 to 18 years-old were analyzed for this study. Of 373 total participants in this analysis, 200 were male and 173 were female. The Multiple Logistic Regression Analysis was used to estimate the association between food intake between meals and experience of dental caries. Data were weight-adjusted. The results were evidently found that those who eat between meals more frequently are likely to be linked more closely to the dental caries, in terms of the correlation between property of demography and the experience of disease (OR:2.1, CI:1.1-4.0). Thus, It is to raise the awareness of effect on dental health, regarding a kind of food consumed, an appropriate nutritional education or dietary consultation is required regularly at school.

Relationship Between the Participation of Public Libraries' Educational and Cultural Programs and the Library Uses (공공도서관 교육문화프로그램 참여와 도서관 이용의 관계 연구)

  • Lee, Hye Yun;Lee, Jee Yeon
    • Journal of the Korean Society for information Management
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    • v.31 no.1
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    • pp.277-297
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    • 2014
  • This study examined whether there is any difference in the public library patrons' library uses depending on their participation in the educational and cultural programs of such libraries. Additional analysis was conducted to determine if the particular educational and cultural program participants' showed any consistent library use patterns. The statistical analysis of such program offerings and the patron survey data resulted in the findings such as that there were statistically significant differences in how the patrons' used the libraries, the number of library resources borrowed, and the frequency of library websites and/or mobile applications used based on their participation in the educational and cultural programs and also the types of programs that they attended.