• Title/Summary/Keyword: 교육/훈련프로그램

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A study on effects of Customer contact staff of Service training on job satisfaction and organizational loyalty (고객접점직원의 서비스교육훈련이 직무만족도 및 조직충성도에 미치는 영향)

  • Kim, Youngsoon
    • Journal of Service Research and Studies
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    • v.7 no.1
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    • pp.53-64
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    • 2017
  • Recently meet the growing needs of customers and has increased, the need for training of customer contact staff in order to improve and increase customer satisfaction. These service training is because it improves the service capabilities of contact for customer-facing employees to respond to customers as well as to improve customer satisfaction. This study is placed in the field after the service training aimed at Customer contact staff joined in 2013~2016 in the first half of these new recruits training education working in the Seoul Metro customers respond to customers in customer contact and practical services it will proceed to the empirical study of how this affects the satisfaction and loyalty to the organization for the job than to find a better improvement in the educational program.

Identifying Behavior Indicators for Flight Instructor Competencies and Training Needs Analysis for General Aviation Flight Instructor (일반항공 비행교관 역량별 행동지표 및 비행교관 교육요구 분석)

  • Keumseok Kang;Hyungjoon Park; Kyeong Tae Kim
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.31 no.1
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    • pp.68-78
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    • 2023
  • This study aims to provide information necessary for developing a "Competency-Based Training and Evaluation Plan" for general aviation flight instructors in Korea. General aviation training experts designed a survey by selecting "Behavior Indicators" from the ICAO Flight Instructor Competency Model. This study analyses the importance of Behavioral Indicators, the level of instructor performance, and the training needs for flight instructors. According to the factor analysis, ICAO "Flight Instructor Competency Model" is found as a valid tool to measure general aviation flight instructor competencies. According to the training needs analysis, flight instructors training program needs to be improved on "Training Environment Management", "Teaching Method", and "Interaction" competencies. When compared with trainee group, flight instructors & examiners have a higher training demand for "Teaching & Learning Environment Management". This study suggests the flight instructor training program requires to be reorganized based on the competencies related to the flight instructor duties in the training environments.

Effects of oral myofunctional exercise on the oral health in masticatory dysfunction (저작기능장애자의 구강근기능훈련이 구강위생에 미치는 효과)

  • Jeong, Mi-Ae
    • Proceedings of the Korea Contents Association Conference
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    • 2019.05a
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    • pp.281-282
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    • 2019
  • 본 연구는 저작기능장애자 56명을 대상으로 구강안면프로그램을 시행함으로 인해 이로 인한 구강위생효과를 알아보고자 하였다. 그 결과 구강안면프로그램을 이용한 집단과 대조군이 치면세균막지수, 구강건강행동지수의 차이가 있는 것으로 나타났다. 향후 교육프로그램을 구강보건교육의 동기부여를 위한 도구로 활용가치가 있을 것으로 사료된다.

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A Study on Psychotherapy Supervisor's Education and Training Components (상담 수퍼바이저 교육과 훈련 요소 연구 : 수퍼바이저 발달 요인과 수퍼바이저 역량 요인 중심으로)

  • Chang, Semi;Chang, Sung-Sook
    • The Journal of the Korea Contents Association
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    • v.16 no.4
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    • pp.488-502
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    • 2016
  • Psychotherapy supervision has long been regarded as a crucial component of psychotherapy education. Supervisory role is very important in supervision outcomes but the absence of and need for supervisor's education and training have continued to be emphasized. Supervisor's education and training can be used to better prepare and strengthen new professionals who serve in the supervisory role. This study reviewed on the literatures of supervisor's education and training, psychotherapy supervisor's development, and core competencies in supervision. As a result of this study, it introduced what supervisor should be trained. There were supervisor identity, ability to build supervisory relationship/alliance, ability to provide effective and summative feedback, knowledge of professional supervision and value of commitment to lifelong learning and professional growth. Also consensus has converged on the superordinate value of now crucial components in educating and training supervisors: didactic instruction and experiential practice. In conclusion, I discussed what should be considered in Korean supervisor's education and training and future research directions.

Experiencing Design Foundation in On-Line Education - By Using The Basic Graphic Tools - (디지털 학습 환경에서의 기초디자인 교육 - 기초디자인 훈련 도구(Basic Graphic Tools)의 개발을 중심으로 -)

  • Lee, Eun-Joo
    • Archives of design research
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    • v.18 no.2 s.60
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    • pp.255-264
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    • 2005
  • The development of personal computers and the Internet led to changes of instructor-student and student-student relationships in design education. New resources of design education with proper materials and tools have to be offered for teaching and learning. The purpose of this research is to develop Basic Graphic Tools(BGTs) on screen that help students to practice the design principles, and to evaluate the BGTs' usability to enhance the credibility of extra tools for online design learning. The BGTs has to be developed to minimize the gap between the online and traditional classroom settings and to maximize the diverse advantage of lecture content driven from technology. Students were given certain design requirements to explore BGTs and a learning guide/performance test after the lecture to evaluate the tools. The test was performed under the e-learning program serviced by C college. This research has presented some encouraging results and raises questions toward future work: how do BGTs impact the feasibility of an online design lecture.

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Development of Airline EBT Program Model (항공사 EBT 프로그램 모델 개발)

  • Jihun Choi;Sung-yeob Kim;Hyeon-deok, Kim
    • Journal of Advanced Navigation Technology
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    • v.27 no.5
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    • pp.528-533
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    • 2023
  • Airlines tried to introduce training programs in connection with practical work in order to provide more effective education and training. To this end, airlines have been conducting evidence-based training(EBT) to strengthen the practical capabilities of aviation personnel and enhance safety culture. Airlines can systematically evaluate the capabilities and practical capabilities of aviation personnel by analyzing operational data and case studies for effective EBT model development. In addition, EBT models can be constructed by applying technical methods such as crew resource management (CRM) and a holistic approach that includes human factors. Due to the introduction of EBT, airlines will establish diagnostic and feedback systems for pilots' practical work, provide personalized education, and establish an education and training system that verifies the effectiveness of education through educational outcomes.

The Effect of a Combined Arts Education Program Combining Choral and Respiratory Training on the Respiratory Function, Stress, and Quality of Life in University Students (합창과 호흡훈련을 병합한 복합예술교육프로그램이 대학생의 호흡기능 및 스트레스와 삶의 질에 미치는 영향)

  • Kim, Byeong-Soo;Song, Jun-Young;Kim, Tae-Seop;Kim, Ji-Yeon
    • Journal of Convergence for Information Technology
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    • v.10 no.5
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    • pp.126-133
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    • 2020
  • This study was conducted with a randomized control group pretest-posttest study design to investigate the effects of a combined arts education program combining choral and respiratory training on the respiratory function, stress, and quality of life of university students. Twenty-five university students were randomly assigned to the experimental group (n=13) who participated in the combined arts education program and the control group (n=12) who participated in the general arts education program. As a result, there was a significant difference in the lung capacity, respiratory strength, stress and quality of life scale before and after the experiment in the experimental group (p<0.05). In addition, the results of the rest of the tests showed significant differences (p<0.05), except for the result FEV1. Through the results of this study, the combined art education program that combines chorus and breathing training will be beneficial as a program to improve stress reduction, breathing function and quality of life of university students.